Enterprise & Teams

  Hi Everyone, hope MAX treated you well! Dive back into the creative goodness with our on-demand MAX Sessions. Whether you missed out or want a replay, we got you covered, and don't sleep on the MAX 2023 sneaks—they're mind-blowing glimpses into the future! At MAX 2023, we announced some exciting updates for Digital Video creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Creative apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Welcome to Premiere Pro 24.0! What's New 5x faster timeline drawing The new high-performance timeline drawing is more interactive and responsive for buttery smooth editing and trimming. For more details, see this link.           New T

We manage three different environments from other municipalities in a municipal partnership. Is it possible that we have a central management portal from which we can add and assign licenses for the different municipalities, but that these municipalities each receive their own invoices?

If I make a program payment with only one Adobe account and add other user accounts to the user group, can other accounts use the program?Or is admin just a management page, do I have to pay for the program for every account with all users?

Buenas, quisiera saber como poder reducir licencias que ya no estoy usando. Estoy siguiendo los pasos, pero no me aparece la opción de poder renovar licencias o reducir, por favor necesito ayuda urgente para poder reducir dos licencias y no estar pagando por demás. Gracias! 

전화는 30분 넘게 받지를 않아 부득이하게 여기에 질문 남겨봅니다.  팀 구독 플랜을 사용하고 있는데 계정을 확인 해보니 2개가 있더라고요. Admin이 주 계정이고 그 밑에 하나가 더 들어가는건가요??그렇다면 결제도 한번만 되는게 맞는건가요?결제 확인도 꽁꽁 숨겨놔서 더욱더 헷갈려서 문의 드립니다. 

Dear Sir I just make the payment for two weeks ago, previously another account always disturb me to use software I bought, all stop by billing issue. 

Adobe Customer SupportNergens meer een toegangsnummer te vinden. Vorige maand trof ik het nog!Nu is de site compleet wit gewassen. Pagina verdwenen!Het was eind september met toeval te vinden.De software mag prachtig zijn, maar bij issues is Adobe ontoegankelijk.Dit zou niet mogen, het is opzettelijk verdoezelen. De Chat-bot is een computer, met de funcie om af te houden. Dat noem ik geen CUSTOMER SUPPORT.Contact loopt via Nederlands nummer, dan via Ierland en uiteindelijk in India.Hoewel vriendelijk, onverstaanbaar Engels, en dat is een ramp.We hebben het hier over een miljardenbedrijf! En er wordt in de top goed geharkt!Ik had een issue met twee inlog-accounts. Een professioneel account zou gedesactieveerd worden na contact. Niet dus.Is mooi 2x adobe Cloud a 725,58 euro afgescreven via auto incasso PayPalVerder is op de afschriften geen logische koppeling naar de licenties gelegd.Welke is welke terug te trekken via de bank, PayPal?Wachten op restitutie? Duurt 5 tot 7 dagen! Kan ik mo

Hi All,Pretty sure I know the answer to this already... but is there any way to filter the products downloaded by AUSST to only include apps/updates for Windows OS? Seems like there is only the option to filter the product itself... its a shame we're taking up so much extra storage (and download time) for files for an OS we don't use.Cheers

We have AUSST running incremental downloads triggered via scheduled tasks; previously with earlier versions we also had it performing a cleanup run monthly. With the v6 version of AUSST, it seems the cleanup command now must run as a sepetate task outside of the incremental run... this would be fine however it prompts for a 'are you sure y/n?' when running it; so doesn't play nice with running via a Scheduled Task. Is there an undocumented argument we can include to bypass the 'are you sure' check?Cheers!

Julie unfortunate but I've been getting charges on my financial institution for the last four months for Adobe but my school district pays for a community program for us to have everything we need to teach and to do our work so I filed a complaint with my financial institution and also let Adobe know and they're still taking money out every every two weeks to a month and it is getting out of control to the point where now they are refusing to refund me.  [edited by moderator]

I think Adobe's subscription policy is designed to drive users away.Renewal is automatic, annual!Deactivation, however, requires wasting time by opening a support ticket. But the chat is carried out by a BOT that doesn't understand. After some wasted time, the BOT promises you chat with a human operator. But the human operator is too busy making contracts, he doesn't have time to answer me.Luckily we have deactivated the credit card registered with Adobe, so if I am unable to speak to an operator, I can rest assured that they will not receive even a cent more from me. I would like to know why you decided to make life impossible for those who make the mistake of subscribing to Adobe.

Hello, I work for a business that would like me to install the Adobe Creative Cloud to all of our team's laptops. Instead of them wanting us to have each person install each app such as Photoshop, Adobe Acrobat, and Premiere Pro from the internet, they wanted me to see if I can download the applications to a flashdrive and insert it to each computer and copy, then install the apps to each laptop. We want to avoid using so much internet because each app is GBs large. Is there a way to do this?

Hi,We have upgrade magento version 2.4.3-p1 to 2.4.5-p1, version upgrade successfully done. js link not loaded correctly. Attached screenshot of error. Please suggest right suggestion.  StagingUrl:https://stage.flagsimporter.com/Admin: https://stage.flagsimporter.com/f_si_r_admin/

Hi  My organization is looking at enabling Adobe Campaign standard for Hong kong region where traditional chinese and english languages are a must have. Can Adobe Campaign Standard support both chinese and English in a single instance?  Thanks,Heena

I work for a company with an Adobe site license (maybe it's an enterprise&team acct.). I've changed nothing about how I've worked for the past 2.5 years and suddenly I get this warning that my account is about to expire in 7 days, then 6 etc. I notify management and they assure me it's an auto payment and not to worry. Today is the day Adobe takes their payment (and they've taken it) but I'm locked out. I had to log in as the boss in order to get to work. What's going on? I have a BeHance account opened under the same name I use for "my" site license as well as loging in to this support community but having to have signed in as the boss I can't see the BeHance site (not a show stopper) but still things are getting confusing. Now, in order to access a string of current PS Beta bugs and other support issues I logged in the community, I need to log in with my original account but in order to access the CC software, I need to sign in with the bosses login. Anyone kn

Hello,I have an old Adobe account which was created when purchasing Illustrator. Yesterday my company granted me Acrobat Pro which was registered with my new email adress, because our company changed from .de to .com . Now i have 2 accounts and have to log in the old one when I want to work with Illustrator and to log in to the new when Acrobat is to be chosen.Is there a way to merge both accounts, both are paid by the same company?Any further suggestions Kind Regards 

Hello, i made a school account for Creative cloud. The bill is payed, but i cannot see my active account anywhere. And i cannot find a subscription anywhere; The thing is that i want to stop the subscription, but now i dont know how, because there is nothing here to see about any subscriptions...   can you please help me to find and cancel my subscription?   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]      

I'm so frustrated at this point. Whenever I try to sign in using my school account, the school district pays for, it says "more information required." You're allowed to have 2 devices per adobe account. So the first device I have is my school iPad, I would like to have my illustrator app on my desktop as well. I don't have any devices activated, other than my school iPad and it still won't let me sign in. I feel like I've tried everything. To the right is the dreaded screen. And no- learn more does nothing. 

Please provide an admin feature to block users from saving files to the Adobe cloud storage.

Hello, as per title Creative cloud application keep asking me to login every time I turn on the PC like the SSO doesn't work.I'm not the only one with this issue and at the moment the only way, is to login on it instead the automatic authentication that it should happen (like other colleagues).I/We have the last available version, I read some discussion on internet to find out a solution but still active.I've add the Creative cloud process to AV exclusion, saw credential properly saved in credential manager, reinstalled application but problem still there.could you please support us and find out the right solution in order to not get this pop-up login credential every day?thanksCarmine

We use the self-service setting in the Creative Cloud app which allows end-users to install and update their own licensed apps. We prefer this setting as it creates much less work for IT staff. A problem we’re having with this option is that the Creative Cloud installation process allows an end-user to install or update an Adobe application even though their PC fails the minimum system requirements for that application. This is causing a problem where end-users are invited to update an app on their PC, but if they update the app they are then not able to use it, as the new version fails the system pre-requisite checks. One solution is to re-package the Create Cloud app and not allow users to install and upgrade apps.A better solution would be for the Adobe Creative Cloud app to make sure pre-requisite checks are carried out on each application PRIOR to it being installed. Then to inform the user if the PC fails pre-requisite checks for the app. Is this possible for

Hello,We have enterprise for 5 seats but today we couldn't use Adobe XD. Unfortunately, Adobe XD is not available on Creative Cloud anymore. That's why we can't even download it even though we paid for the package. Can you help us?

We recently set up a team account and allocated licenses to staff who previously had monthly or annual subscriptions. After cancelling the individual subscriptions yesterday people started noticing issues when they logged in. Multiple users are being prompted to re-subscribe even though they have been allocated a license for Standard DC in the team account. They are unable to convert files to PDF for example, when they previously had no issue doing so. When they view their account online their team license does not appear in "Your Plan". They have followed the link in the invite email, and signed out and back in. When relogging they are given the option to choose the personal or team account. But issues persist even when they choose the team account. We removed the license for one of the affected staff members then reallocated it but this made no difference. Waiting ~45 mins so far to speak online with support.  

In admin console is there a way to see the usage per user for Acrobat Pro?We need to determine the need for ordering more licenses versus removing the app from users who haven't used it in a long time. Thank you!

HolaUn usuario de mi equipo con creative cloud instalado y con permiso de instalación desde administrador intena instalar cualquier aplicación pero al clickar a instalar queda en espera y no se instala nunca.¿Me podéis ayudar?Adjunto screenshot