Enterprise & Teams

Hi all, I recently opened a case recently with Adobe - case number ADB-28128538-Q7M5 to address the fact that the AUSST tool was not cleaning up old versions with the --incremental --cleanup command After talking to them and to their engineers,  I was told that they had updated the tool so this command qoudl no longer work. They also updated their website instructions at the same time to reflect this. I was then told that I need to run the command seperately. i.e.AdobeUpdateServerSetupTool --root="c:\inetpub\wwwroot\updates" --incremental and then  AdobeUpdateServerSetupTool --root="c:\inetpub\wwwroot\updates" --cleanup The problem with this is that whilst this will cleanup the data, when you run the incremental again, it downloads all that junk again and you are left in a catch 22 situation.   Now, you may say, use the SAP codes. I woudl love to but as you all know, if you do, you cannot get Adobe Acrobat. &nbs

I tried all the available troubleshooting options but this still persists. i tried to uninstall creative cloud but thats a failure aswell. please help

Description - in Admin Console, be able to show all of the permissions that a user has for a product.Why is this feature important to you - since permissions can be assigned per product profile, and a user can be added to more than one product profiles, it can be difficult for the Admin Console administrator to understand all of the combined permissions that a user has been granted finally for that product.How would you like the feature to work - at the "Users" view, when selecting a user, then under "Products", provide an overlay per product that shows all of the combined permissions that a user has been granted finally.Current Behaviour - the Admin Console administrator has to build his own map of user and product profile permissions to figure out what permissions the user finally has.

  Hey guy, I want to access as the only user at my company, the admin console but it is not possible. There is also no support option. So how can I access this portal? There is no administrator since I am the only one with an Adobe license, which I bought for myself

I have a company in which I have a custom silent install interface in which i install all the apps I need after formating any computer. I managed to update all apps exept the adobe reader whish I have a Liscence to distribute. If anyone can help me compress the several decompressed files earlier in the setup to a single msi file please help me

Hello. I need to change our company's credit card information but there's a bug in Adobe Admin Console that keeps loading some parts in the page eternally and I canot forward. I've tried to do it in Safar and Chrome, with some different Internet connections (if it's something in my company's firewall) and with Adobe Help's Chat, but is REALLY USELESS. I already have 4 notifications and I'm worried that Adobe can suspend our licenses.

I own a personal and business account. As part of my business, I manage Adobe for several other businesses.When I log into the Admin Console, no problem, I can pick which organization to manage from a dropdown list in the top right toolbar.But after these recent changes, Adobe made, when I log in to the Accounts page, my default Organization name is one of my client's not mine. And there is no option to change my Organization name to match.To be clear, I don't need to change an Organization's name. I need to assign the right Organization to my default Accounts profile.Any ideas?

Hi i looked into the ability to force users to use MFA and even potentially use SSO. i've read that i need an enterprise account but dont know how about getting that. help appreciated.  

Buen día, al configurar mi paquete de Creative Cloud habilitando la sincronizacion de archivos e instalarlo en los equipos cliente aparece la leyenda "almacenamiento en la nube, sincronizacion de archivos desactivada, ponte en contacto con el administrador de TI" alguien sabe a que se debe este mensaje, ya intente crear el paquete creative cloud con todos los permisos posibles y ni asi se habilita la sincronizacion en la nube.

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

We are about to change laptops at our company, however we would like to reduce the capabilities these would require. Hoping to reduce the amount of decentralized hardware we would like to run Adobe Creative Cloud in a server. Is this possible? How would the user experience degrade? How fast an Internet connection would be recommended for the user?

I have Adobe for Enterprise through my employer Amazon.  I used to be able to log into Acrobat on my desktop.  Last year it started requesting me to log in and  provide serial number.  I do not have a serial number as it was used when program was purchased back in 2020 to register.  It is hurting my productivity to constantly having to open the web app and upload files to edit.

Hi,How much does a VIP plan cost ?I have 10+ users 

Hey guys, From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.When we open the creative cloud and log in, this works well.Different users, different PC's.. all same behaviorAdobe premiere version 23.3 I tried what i found on internet : restart , windows credential manager.We turned of the virus scanner and so.. but no solution. We are on a PC, windows :   Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??Creative cloud works perfect

Hi,I'm an Admin in a small team of 10 users of Adobe for Teams.All users were able to install whichever app they wanted just by clicking install in CC desktop app.They were simply invited via email from teams admin console.But for a few months from now, when new users registeres, they can only install all apps at first launch. After that they get a message 'you don't have access to manage apps - contact IT admin'. As a workaround i create a unmanaged package of apps and install it instead of current install of adobe cc.How I can set my team that way that every user can install whatever they want?Thanks!

My support tech left the conversation for no reason, without fixing anything. 

I'm trying to get info on ADLS live training for Workfront for IBM employees. The various contact buttons are all non operational and there is no form. Who can help please? 

I accidentally deleted my student account and I IMMEDIATELY need it back please help me

I got error 113.  I tried everything HELP! I've had this error for 3 days.   [Edited by moderator to assist language translators.]

I wanted to use the new ai tool, but it says I´ve to be 18 to use it. I am, but how and where can i change it?

I'd like to delete some users from our Org, but I don't want to delete their cloud data.It looks like data is retained for at least two weeks, but I was wondering if there's an official retention period.

Wir administrieren unsere Lizenzen für unser Unternehmen über die Admin Console und möchten zukünftig unsere Lizenzen über eine Fachhändler beziehen. Wie kann ich diesen Fachhändler in der Admin Console verknüpfen, damit der Bezug neuer Lizenzen über den Fachhändler läuft.  In der Hilfe habe ich nur einen Eintrag gefunden, wie man den Fachhändler wechselt. https://helpx.adobe.com/de/enterprise/using/change-reseller.html#:~:text=Fachh%C3%A4ndler%20%C3%BCber%20die%20Admin%20Console,Stunden%20den%20Fachh%C3%A4ndler%20zu%20%C3%A4ndern.

Can I control the language of the user invite email to Teams?I have read answers from 2014-15 which indicate the language is tied to the VIP program country? 

Hey, I'm currently unable to procure additional licenses for Acrobat Pro in the VIP admin console, an error is generated "Something went wrong. We're working on the problem. Please try again later." Screenshot below  Does not appear to be a way to see details of the error in the add licenses window, the issue is not shown on https://status.adobe.com/ and I don't see any reports of this issue here, I attempted to add a license from a private window in the browser as well to rule out browser cache or cookies. Is this a known issue? If so, is there an ETA on when this will be resolved? Please let me know Thank you, Caleb 

I'm using CC on a Macbook Air with MacOS 12.6.2. My CC is stuck at 0% updating. I need to install Adobe Reader but it can't install while the update is being processed.   I can't delete the only CC app I still have (Camera Raw) as it needs updating, which I can't do until CC is updated. But CC is stuck on 0% updating... You see my problem!   I went the back route and deleted all CC related apps and files and managed to finally reinstall the app, only for it to be stuck at 0% updating again. If I've just newly installed it, why does it need to update? And why won't it? Please help!