Enterprise & Teams

Hi,i'm Hilary from Prezzemolo&Vitale s.p.a.,I need to retrieve the credentials related to the following Magento keys:"username": "c84d6d84afa74ae87fdb0bb1d1abac59","password": "c3c9bacbba5418fcbff990389c495990" To purchase the following modules:MageArray_AttributeOptionImageMagedelight_StorepickupX247commerce_AssignOrderToUser can you help me please?Best regards

My team is not able to use the assigned licenses and I have no clue why. The set up is the following:I have an account for our enterpriseOn this account, I have a CC license for my useFurther, I have one more InDesign license to assign to my colleagueMy colleague has created an Adobe ID with her own email adressI added her via email as a user to our team and assigned the InDesign license to herShe got an email after the assigning. When she clicks on the button in the email to download InDesign, she gets an Error 404. When we try to download the app via Creative Cloud, she only gets a test trial. There's no sign of the assigned license.Weirdly, when logging in with the enterprise ID, we can use the CC license simultaneously. In the end the plan is to have one CC license for me and three InDesign licenses for my team.I'm not sure if it's a technical issue or lack of understanding how this works, but searching for a solution has brought no results. Any ideas would be welcom

Hello I need explanation we are going to procure below software because of  (isolated network- without internet) it's possible to use older versions of photoshop like V24.0.1. ? P/N of Photoshop REMOVED

Neither my IT team can save this assignment. I am the admin of this group and this license. Please help!  

Due to recent introduction of SSO & AD Sync functionality on our Account, users are now assigned a UserName which is their UPN, rather than their email address.As such, they need to log in with UPN as their 'Username' inby entering it in teh field shown as 'Email'.  As this instruction ion teh mail is now incorrect it is causing a lot of issues with new users attempting to register.When using teh "Get Started" link in the mail , they are routed to login/create account with email already populated.Despite choosing company account, and logging into SSO using company credentials (UPN based), the user ends up logged on to an account linked to email address, with no access to the licensed applications. This woudl all be avoided is the welcome mail included the UserName of teh user (which in many cases woudl be same as email), instead of teh "Email".The "Get Started link shoudl also reflect this.  

I need to update my billing information and it keeps saying login to the Admin console and then when I try - it says I dont have access to it and to contact the administor for the account! Im the only person on the account!! and that stupid chat robot is good for nothing! Is there an actual number or email I can contact at Adobe to get this fixed!  Cheers

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "I have tried different browsers and diff machines.   I am logged in as administrator to adminconsole.adobe.com and i have 3 licenses available out of 5.   [Moderator moved the thread to the correct forum]  

I am trying to confirm whether or not Adobe has recently changed the behavior associated with exceeding your activation limit for Acobat DC. In the past you would see a dialog that indicates which machines are logged in (with green checkmarks) and you have an option to deactivate one device to login to the 3rd.  Now random users are reporting instead of seeing the old dialog, they are getting a similar dialog but now are presented with a button to "Resolve at Adobe.com"  Does anyone have any information regarding this new dialog?

deleted personal account by mistake, company account not active. how can I restore the personal one 

I am an admin of CC Library. I sometimes update the library, but somehow my update dissapeared and the library went back to the previous version. I am gussing some users don't sync properly, which may have cased this issue. I need to learn how to monitor activity in CC Library. Is there any function of activity monitor or version history?

Where do you find the Library? I'm on a mac pro 13 and im one of the 2023 versions for Adobe Animate. Can you send me a screen recording plz? This is my situation currently

我在 Creative Cloud Desktop 中找不到 adobexd 的下載按鈕

Hello Adobe team,I hope this message finds you well. I am reaching out regarding a recent concern we have with our Adobe Creative Cloud desktop app. We have been using Windows 10 Enterprise N LTSC (build 1809) for the past 2-3 years after upgrading from Windows 10 LTSB. However, we have noticed that support for some LTSC versions has been discontinued. I think it's a bit outrageous that you are already ending support for a long term support OS. Additionally, we have recently become aware of a vulnerability (CVSS base score 8.6) in Adobe CC desktop app 5.5.0.617.Vulnerability can be found here:https://helpx.adobe.com/security/products/creative-cloud/apsb23-21.htmlWe don't understand that Adobe has not released a security patch for this (5.5.0.617) version, and as a result, we are being forced to upgrade to a newer version of Windows in order to continue using the latest version of the Adobe Creative Cloud desktop app. Which will come with a cost we can't afford.We gr

Hi, Is there a way to attach different payment methods to different user groups under one umbrella business account? Or will I need to create separate business accounts for each group? If it is the latter, these users already have licenses under the main account, can I transfer? Any insight is much appreciated!

Please Help!To be clear, I've never had issues in the past two years, but suddenly, I can’t get Creative Cloud to open. Each time I open it, I see the following message: “Adobe Creative Cloud is taking longer than usual to load,” followed by, “Unable to reach Adobe servers. Please check your firewall settings to ensure that the time settings on your computer are correct, and try again” Using Windows 10 Pro (64-bit), I tried the following after the app wouldn’t open: Closing and restarting the app - same messageRestarting PC - same messageChecked my subscription status = only installed on 2 systems. Closing all Adobe-related tasks in Task Manager and restarting the app - same messageClosing ALL applications that are open on my system - same messageReparing Creative Cloud using Creative Cloud Unistaller - same messageUninstalling Creative Cloud using Creative Cloud Unistaller - same messageUninstalling Creative Cloud and all Adobe apps - same messageTruning off firewa

Hello, We are having issues from time to time with students app data taking up a large ammount of their storage allocation on the user area. This is leading to many problems, it's not always the same folder in app data causing this it depeneds on what CC applications the student uses and also what they do. As more time goes on I imagine the issue will become more frequent. Before I consider any less traditional ways to remove app data from students profiles is there any way to reduce or remove this at a global level? It seems app data is being used by more and more applications. If anyone else has encountered the same thing and come up with a solution I would be very interested in hearing from you. Kind Regards

How can we disable the ability for users to share files in Acrobat and Reader (thereby creating a copy of the file in Adobe's cloud storage-which is the actual issue)?

Hi, We are a ISV - Technology Partner and when I do login in Admin Console then I can't see Account Tab in header menu. I have sytem admin access but I can't manage Contract owner due to it. Why cant I see Account tab if any one can anser it please. Thank You 

Hi,  I am having severe problems with Adobe these days. Every year I get charged for 3 CC license, but have email to prove it. But, in admin console screen it does not show any products other than Adrobe Acrobat. Also, even if I add a new user inside Admin Console, that user cannot use Premier Pro, for example.  Here is a screenshot of the email and what I am seeing in the admin screen. Confusing, to say the least. What bothers me is that email address matches, so I am really perplexed. Can someone please help? I tried emailing to support and no one is replying. This has been like this for months... 

A teacher has been using Adobe Portfolio with their students so they can create work for their final submissions that are being assessed next week.However, a lot of students have reported the shared documents are no longer found. According to the staff member as well the students are no longer able to see these published documents anymore either.When I went to go and create a "test" document and then publish it as a test. It re-directed me to a subscription page with licenses on.Before we had no issues as we use an educational license accessing and publishing documents as it's included.Would you be able to advise me on why it's changed and if this work is retrievable?

Hey there.I'm looking to run photoshop in a windows docker container that's going to just execute a script over and over again on different network files. I can install photoshop in the windows docker image, but I'm getting stuck at signing into the creative cloud. Any feedback would be appreciated. 

I seem to be stuck in a support loop. Last week, I tried to access some of my libraries content from my iPhone using the CC app. The app shows all my Cloud Docs as expected, but it only shows me two public libraries I have followed, and 2 personal libraries. None of the "Organization" or Team libraries we have show up in the CC app for iPhone. I am logged into the proper profile on my phone, as my icons match what is on the web version as well as desktop versions of all Adobe apps. All libraries show up on the web, as well as on desktop apps. I have explained this several different ways to several different support reps, but each support rep starts from the beginning, telling me to check assets.adobe.com, telling me to log out, and eventually transferring me to another rep that tells me to hold while they check into the issue. Every time, (5 reps yesterday, including a rep in sales.) I get disconnectedand then my case in the admin console is marked "Resolved." Is anyone

Hey ASC, We Recenlty created an Creative Cloud library with all of our brand assets. (color, icons, logos...etc.) Is it possible to get metrics on how much a partculiar asset or icon used within the org? Our company has an enterprise acccount not sure whether or not that is factor, the library is accessiable to everyone in the company.  Many thanks,Isaac

Hello, I have this error and creative cloud doesn't want to launch after a fresh installation.Mouse cursor switches from pointer to hourglass indefinitely and this log contains:"C:\Users\USER\AppData\Local\Temp\CreativeCloud\ACC\CEF.log"ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service....Does anybody how to debug this issue? Is it a firewall issue?Thank youP

Dear,         I want to sign in Adobe Creative Cloud using different account with PC, how to achieve ？         for example，Creative Cloud name: XXXX,  PC name is YYYY.        login computer with YYYY,  and  login Creative Cloud with XXXX,         thanks!!!!