Questions

I’ve prompted an animation of a student pointing. For some reason it either adds a skip cap or hat to the end animation. I’ve clearly stated no hat. Wasting credits again guys : (

Everytime I try to upscale an 18s video to 4k with the setting "creative" I get an error "Something went wrong, please try again later". I tried yesterday evening and this morning. With "precise" the upscaling works.

The video creates beautifully but no sound.  Have tried turning up the volume

I upgraded to Adobe Firefly Pro Plus for about $25/month because the plan page advertised unlimited generations in Firefly on select image and video models until May 20.After upgrading, I found several problems:1. Veo 3.1 and Veo 3.1 Fast still showed high credit usage, such as 400 credits per video, so they were not actually unlimited under my plan.2. I switched to models that showed “Uses 0 credits,” such as Ray3.14 and Kling 2.5 Turbo.3. Even when Firefly showed “Uses 0 credits,” I sometimes received a message saying I did not have enough credits for the generative action.4. Some generations failed with messages like:“Can’t load. We can’t display the generated video.”and“Something went wrong. Please try again later.”5. Some results became unusable, with distorted bodies, duplicated/ghosted figures, cropped characters, or very little motion.This is confusing because the product advertises unlimited generation on selected models, but the actual experience is inconsistent:- some models

I am in Firefly trying to create a new board. I go to board, and new. I have also gone to New and clicked on Board, it will spin and act like it is going to create a new board, and then it goes back to the main menu without creating a new board.

everytime i want to generate video with kling 3.0, it keep say ‘something went wrong, please try again later’ while i succeeded generate a video with google veo, how can i solve this issue?

I used the Topaz Upscale for video. It ran the process, took the credits but didn't provide me with the end product. There is nothing new to download. The photo shows the original video I uploaded, and I place the box for the upscale to the right of it and there is nothing there. There is no upscaled video showing in the Generation History. I want the credits refunded. Project 

I want to create a product design mockup video with the design I have. I am seeing an error. Please see attached the screenshot and the prompt I used below:A close-up of a design mockup on a TV screen, followed by a mobile phone, and then a laptop. The TV screen is in a modern living room with soft ambient lighting, the mobile phone is in a busy urban setting, and the laptop is in a cozy home office. The camera captures a steady, close-up shot of each device, highlighting the vibrant colors and details of the design. The video transitions smoothly between the devices, maintaining a consistent pace. The overall style is clean and professional, emphasizing the versatility and clarity of the design across different screen sizes.place the images following the instruction below. DO NOT ALTER THE IMAGES.- TV.png on the TV device- mobile.png on the iphone- laptop.png on the laptop

I have tried uploading 20 different images for Firefly and none are accepted. 

Hello, I am experiencing some issues while generating images. Sometimes the system returns an error and does not create the image, but the credit is still deducted from my account and is not refunded. Because of these technical problems, my available credits keep decreasing unfairly. Additionally, during busy hours, when I enter a prompt and click generate, the request does not activate immediately. I often need to click multiple times before it responds, which can cause several requests to be sent at once. As a result, multiple credits are deducted unnecessarily. I would appreciate it if you could review this issue and help resolve the credit loss caused by these system problems.

bonjour,je viens de relancer ma session de firefly et je m’aperçois que les vidéos générées hier ou avant-hier ne sont plus sur l’interface

Since yesterday, I create videos from images but today it gives errors. It doesn’t create videos.  It says “There is an error.” constantly.

Need to cancel subscription asap 

El generador no está generando ninguna imagen ,solo se queda cargando como si si estuviera haciendo algo pero pasan minutos y no hace nada 

(Gemini 3.1 nano banana 2), All day this- 'can't load', 'prompt declined', 'model not available', 'something went wrong', 'experiencing high demand'.

its asking againfor subscription  

Dear Adobe Firefly Support Team,I am writing to report an issue I recently encountered while using Adobe Firefly’s video translation feature.I uploaded a video for translation, and the process progressed to approximately 90% completion. However, it suddenly stopped and did not finish. Despite the task remaining incomplete, the credits for this operation were still deducted from my account.This situation is quite frustrating, as I did not receive the intended service, yet I was charged for it. I kindly request that you review this issue and refund the deducted credits at the earliest.Please let me know if you require any additional details such as the project ID, upload time, or account information to investigate further.I look forward to your prompt resolution of this matter.Thank you for your support.Sincerely, 

low quality, deffinetaly wors than a couple weeks earlyer. Hard to use. Waisting my time and money. 

Det er svært at få et billede genereret den den konkrete opløsning jeg har behov for. Måske findes deren metode? Det kunne i så fald være nemmere og tydeligere.

An error message appeared during generation. But the credits were deducted and did not return. Contact me, I will send a screenshot 

 Firefly is not using the reference images I upload but the reference images from previous generations. I have wasted a few hundred credits trying to stop this.