Hi Jake, Is it happening with all the file or specific files ? Was it used to work in older version of Illustrator ? Please some more details like system specification etc. which could help diagnose and help troubleshoot the issue better. - Manish ... View more

Script in the Kb (shared by Scott) was specific to InDesign CC 2014 and meant to update the plugin which was causing the issue. Updated plugin will be removed along with InDesign CC 2014 uninstall and in no way will cause any conflict with InDesign CC 2014.1 (October update) ... View more

You cannot remove the license from a broken machine. Install and activate the software on new machine. Adobe provide the license to use the software on 2 computers, if you exceed then you are prompted with message wherein you can de-activate/remove the license from old machines. - Manish ... View more

Hi foto-bar, Select the option to deactivate from all the machine already activated. This will help you to reset the activation count and use the applications again. - Manish ... View more

That's strange, Are you checking at the below location ? Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share. You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_Installer_failed_to_initialize_ as well. - Manish ... View more

Hi STCDennis, Please share the PDApp.log from the computer "TEMP" folder. Do not paste log here, put the log on pastebin.com and share the log there. -Manish ... View more

Hi Hudso, MIgration of Adobe softwares from one computer to other often cuase such issues. Recommendation is to install the softwares properly. I would suggest to download and install these software's properly from creative,adobe,com website. Thanks, Manish Sharma ... View more

No problem Cjae, all the help is appreciated. Please find the link, missed to post in previos reply http://helpx.adobe.com/creative-cloud/packager.html This shall help you understand CCP ... View more

There is no hacker Cjae, this is an Adobe Developed tool to ease out the installation process for IT admins on number of computers. Ex: You work in an organization where you have 300 computers , now will the IT admin go ahead and install the CC apps on all the machine one by one. That will be impractical and too tiring.       They will use CCP ( Creative Cloud packager) which will bundle CC application , which could be deployed on all 300 machine with SCCM, ARD and other tools (use to manager network deployment) I have shared the links above, will suggest you read them for better understanding and usability Having said this, the user who are connected to internet can still go to creative.adobe,com and install Adobe apps ( as in your case). Hope this helps with a bit of understanding, but reading the CCP (Creative cloud packager) will help you know more about the stuff else feel free to contact me if you need more understanding. Thanks, Manish Sharma ... View more

Hi Cjae, There are two small connected on your tool bar. Click on that and go to apps and it will tell you which apps still need installing. First you have to Get CC. That's not entirely mandate, the CC desktop app will not be installed or present unless you didn't selected the option to include it in CCP (creative cloud packager) Having said this, let me explain what CCP is. Creative Cloud packager (CCP) is a IT tool provided by Adobe to assist and help IT administrator to install the Adobe software on number of computers silently. CCP bundles the Adobe applications and there is no need to install them from CC desktop app again if included in CCP bundle. Thanks, Manish Sharma ... View more

Hi Kirkton1, You have two folders i.e. Build and Exceptions hence I assume you have created the package through CCP. You can now install the softwares following the below instruction : http://helpx.adobe.com/creative-cloud/packager/deploying-packages.html http://helpx.adobe.com/creative-cloud/packager/installing-products-exception-folder.html You can see other details in regard with deployment and CCP @ Creative Cloud Help | Packager Thanks, Manish Sharma ... View more

Hi Bolex16, What is the add-on you are trying to install and version of Premiere pro ? Also, please check Creative Cloud file sync feature is turned on, as it is mandate to install any add-on. Thanks, Manish Sharma ... View more

Hi Any14poker, Ideally, there is no such limitation to access the Creative Cloud content on the 2 devices. Creative Cloud is a web space where you store data and then access it from anywhere, anytime. I don't have iPad handy to test the behavior, but you should be able to open Safari on iPad and visit creative,adobe,com website to access the images. Thanks, Manish Sharma ... View more

Hi thholden, Serial number is dependent on multiple information like Product and its version, Operating system and language and if any of this mismatch then you will get the message that the serial number is invalid. I will suggest to contact the Adobe Support and get the serial number and setup checked. You can contact Adobe support at Contact Customer Care Thanks, Manish Sharma ... View more

You still own the software and can use them on your new computer same way as on old computer. Adobe software come with 2 activation hence you can install on new machine with same serial number. {moving to Download, Install forum} ... View more

Thanks, The failure is not because of display requirement but because of the below string in log which is strange. Install MSI payload failed with error: 1620 - This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package. 1) Do you have any internet security software or Anti-virus software installed ? if yes, could you please turn it off and then check.   2) Are you installing from DVD or download link ? ... View more

Hi shuster9, It seems the downloaded setup for InDesign has got corrupt. Could you please clear the TEMP from your computer and then retry. Thanks, Manish Sharma ... View more

Hi KFBurgess3, Without the complete install logs it will be tough to tell the reason of failure. Please post the complete log at pastebin.com and share the link here. Thanks, Manish Sharma ... View more

Hi Mike, Thanks for the input. While I am at it - is there a maximum size to upload - I couldn't load a file of 26.9 megs, but when I downsized to less than 25 it went through fine. With Creative Cloud desktop application, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors. With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures. In future if you have input for CC Files sync and website, you should visit  File Hosting and Syncing Thanks, Manish Sharma ... View more

Hi STCDennis, Please share the PDApp.log from your computer. This will help us analysis the problem and provide you the fix. Location of PDApp.log is TEMP folder on your computer. NOTE : Please don't paste the log here rather paste it on pastebin.com website Thanks, Manish Sharma ... View more

Hi Laowai, With all Adobe softwares you get two activation, which means you can use the software on two machine. Install the Acrobat on new machine the same way you did it on old one and use the same serial number, you shouldn't be having any issues. Thanks, Manish Sharma ... View more

You should not delete the application rather uninstall them properly. Follow the instruction in the below doc as it may be helpful :- http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html ... View more

Hi Mwarren, In CC desktop apps, the first 50% is the indicator for status of download and then rest 50% is for install. It is hard to say what exactly is happening at 54% through CC desktop apps as the installation is happening silently unlike older version where se we can see what process or software installation is happening. If you could please share the Installer logs then it could help us diagnose the issue, You can find the installer logs at • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\ • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers • Mac OS: /Library/Logs/Adobe/Installers/ NOTE :- Do not paste the logs here , put it on http://pastebin.com and provide the link here. --Manish Sharma ... View more