Premiere Elements

I have just purchased the upgrade version of Photoshop Premiere 2025 for the offer price of £107.78 and am unable to access the video section without a window saying upgrade for free trial! I cannot find a telephone number anywhere to access Adobe help? I use a Macbook M2 laptop with the latest Sequoia software 15.6 and if I have a problem with the Mac, I can access telephone help within a few minutes! Can anyone help me with this? Why does the programme show this when I've paid upfront? Should I try and delete the program and reinstall it? I can't even fine an email address to contact Adobe help.Thanks to anyone in advance for any information they can provide.Chris

My video is 3 minutes long and when I export it says 20 mins - I am using Adobe Premiere Elements 2020 and I cant seem to figure out how to trim the video to export only 3 minutes. Can somebody help??

Bonjour, où touver une licence à acheter (numéro de série) pour Premier Elements 2024  en France ?  

I download my GoPro video to this software and the video plays but I have no sound. I do see audio bars in timeline and levels move in mixer. All volume is on. I just started using this software. Please guide me. Thank you!

How to add a tittle of several lines with the effect Fade In by line  ?

How do I remove wind noise from the audio track in premiere elements?

I have just installed Windows 11.I have succesfully installed Premiere Elements 13  but I cannot get it to work.I click on New Project and it asks me to sign in, which I do, but then I get no further as the program doesn't open.

I expand the size of video track 1 to the size I prefer to work, but it keeps going back to the default size after I open other panels etc. I do I stop this happening?

on my Adobe Premiere Elements my software crashes when I try to run a video shot with me Galaxy phone S24 FE 

I have a Osmo Pocket 3. I have taken 10 videos on the same day from the Osmo. I try to bring them into Premiere Elements. It brings in 8 videos and says there are two that it had a problem with HEVC. What the heck is going on. The videos were shot at the same video rate, why would it accept eight but complain about two. I usually end up having to load them up in Devinci Resolve and write them out to work with them. This make no sense. 

I have been using Adobe Premiere Elements for years and both my 2023 and 2025 are so frustrating.  First off, when I import photos or videos into my project (Add Media) they show up as completely different photos?  Does Elements not support HEIC images?  It so unbelievably frustrating.  I invested in the 2025 upgrade thinkg that maybe some bbug had been resolved, but get the same problem!!!!   ANYONE ELSE EXPERIENCE THIS???

I need to perform motion tracking of a simulation / animation over video of the actual product.  I selected the product video (what I want to track the sim video to) and then clicked on the Tools icon.  All tools are greyed out (not colored, as I see in some tutorials), but are selectable.  Motion Tracking, however, is not in the list of tools.  I've found info on how to use motion tracking, but I cannot find anything regarding how to get the tool itself to appear.  Help!!!

Hallo Zusammen,in meinen alten Versionen (16/19/23) war das Schnittwerkzeug (Schere) auf dem Abspielkopf positioniert. Nun habe ich PE 25 erworben und installiert. Ich vermisse die Schere dort. Gibt es eine Möglichkeit, die Schere wieder auf dem Abspielkopf zu positionieren? Ich fand das sehr praktisch und möchte sie wieder dort haben. Vielen Dank schonmal für eure Antworten. LG Dieter

Contacted support and eventually contactd "Abdul" who gave instructions of how to rotate the image. However when I try to open the video file I get the file using the organiser function and can play the file, however NO editor option is available to edit the file and rotate and save the image. The "Loading adobe Premiere elements editor workspace" image appears but eventually closes without any options appearing.The option available to edit the image in the menu aso does the same thing. If the support person Adbdul is available could you give me any other options. My operating system is Windows 11 and I can rotate the image using "media player" and using the video settings to rotate the image but there is no save function.  I have little experience using this software and any assistance would be appreciated. 

I'm using Premiere 2025. How do I set display time for all still pictures? 

Hi there:I purchased and had used the Video Editor program in 2023 Premiere Elements for several projects with zero issues. Then today, it won't play a new project I was working on or a previous project. I click the play button or use the space bar and a second or two larer, it stops. Nothing changed since the last time I used it (OS, settings, etc) and I did the suggested things (cleaned out the cache, etc). Nothing works. It's a shame, it worked well for what I needed. Any other ideas out there?Much appreciated!

 実行中のプロジェクトに既にアーカイブファイルに保存済みのプロジェクトを結合させて関連する部分を取り込んで再編集したいのですが、 もしこの作業ができるならばその方法をご教示ねがいます。よろしくお願いします。 

I still have an old copy of Adobe Elements 2020. Can any body tell me where I can find the 'Old Film' effect so I can copy it and insert it into the workings of my 2024 please?

Premiere Elements 24 offline clips. I made a video in March, now in July all of its clips and all the videos I've ever made in past years say they are off line. I would like to know what path the software is expecting. I don’t know what changes could have occurred. I am using the same drive with same drive label and even the same drive letter and have not changed any directory structure. Where can I find the path that is expected? Under Pro it says to go to Linked Media in the context menu – but Elements does not have this option its clips context menu. Now where do I look? I would rather try to recreate the path than spend numerous hours relinking each clip. Thank you in advance for your help.

My video handling is mainly light-weight for social media, and doesn't include complicated editing.  Most of my content is from a Samsung Galaxy S25 Ultra.  Picture looks great on the phone, and looks great if I upload directly to YouTube (so it's not just on phone display).  I've used Premiere Elements 2018 for years.  The output never looked as great as the original file, but it worked.  I just upgraded to Elements 2025, and WHOAH.  Nothing looks correct at all... even previous Elements 2018 files.  Imported media or opened Elements files are contrasty and lack the proper tonal range, and have blown highlights beyond any usability.  Additionally, even if I can get the edit screen version to look decent, the export preview is a whole new world.  It's unusably blown out, and looks nothing like the edit screen.  I've searched for settings regarding encoding, profiles, etc., but have yet to get a handle on why everything is so drastically

How do I create an old film look in Adobe Premiere Elements 2024

Can I use the upgrade version to upgrade from Premiere Elements 2018 to 2025, or do I have to buy the full-price version?

When I use the drop down filter Frequently Used under Titles menu, it shows a list of just that. My question is, how do I edit this list if I want to remove some I no longer use frequently? I dont see any way to click-delete or alter it in a general setting.

I have Photoshop & Premier Elements 2024 bundle on my Win-10 PC. I'm contemplating either a Win-11 OS update on existing PC, or new hardware & fresh install altogether, TBD. But I would prefer to re-install this same  PSE 2024 version under Win-11. When the time comes, is it possible to enter my SR# & download? I tried searching community forum but replies seem a bit variable depending on date.  This more recent post seems to suggest that is not an option. Can someone please clarify. https://community.adobe.com/t5/premiere-elements-discussions/how-to-reinstall-prem-el-2024-after-pc-crash-amp-win-11-reinstall/m-p/14796301#M50162

As subject says, Will Premiere Elements 12 run on Windows 11, please?I bought this with Photoshop Elements 12 and have never actually installed it.  My teenage niece is wanting to get into video editing, has Windows 11, but I'm not sure it will run as the software is very old, of course.I just wondered if anyone has had any experience of installing on a much newer Win OSIt would be brilliant if it did.  Many thanks 🙂