Questions

10월 25일 수요일에 무료체험을 등록하여 사용했는데 13500원이 결제되었음을 오늘 발견하였습니다. 7일 무료체험 이후 결제되는 것이 맞는데, 왜 이렇게 무료체험 당일 결제가 된 것인지  이해가 가지 않습니다. 당일 이후로 일주일이 지난 지금까지는 사용하지 않아서 환불을 받고싶습니다.

Hi I have a Google Pixel 6 Pro. Adobe used to auto rotate into landscape mode and that made it a LOT easier to read documents. But now it no longer rotates. What's up with that? Couldn't find any other posts about it in the community. Going back to viewing on OneDrive PDF viewer until this issue is resolved. I like Adobe better but not being able to rotate the screen to read the document defeats the purpose of using it. Please fix. 

Comprei o pacote anual para as ferramentas premium para dispositivos móveis do adobe acrobat for samsung e os mesmos não foram liberados. Nem durante o período de teste, nem depois de pago tive os recursos liberados. Gostaria de uma solução, caso não se resolva que seja feito o estorno do valor cobrado. Se resolver, também quero que os dias em que não tive a oportunidade de utilizar os resursos sejam disponibilizados.

Hello.  No adobe subscription yet. But not sure if they can provide he service I want I want to send letters and a government form for signature. To be returned and printed  Ideally I'd fill in blanks on WhatsApp with each individuals name and address and then send the form back ready for signing. Is this possible?

Bonjour je n´ai pas sus me désabonner car,  le adobe ne s'affiche toujours pas dans mes abonnements. Comment cela est-il possible. !!?

Upon editing the file in Acrobat, and once we want to send a copy via WhatsApp, it's showing as a link rather than a file. Currently on iOS 17

No puedo eliminar archivos ni renombrarlos ¿que puedo hacer?

Hallo Community Wenn ich bei einem eingescannten Dokument auf "PDF bearbeiten" gehe und dann das Symbol für "Markieren anklicke, kann ich das Wort oder den Text nicht markieren, ich kann zwar die gewünschte Farbe wählen, aber wenn z.B. auf das zu markierende Wort tippe, zeigt eine Art recteckige Lupe ein Wort zwei bis drei Zeilen darunter an. Das betreffende Wort ist mit keinem Trick möglich (z.B.. mehrmaliges Tippen mit den Finger an der betreffenden Stelle.) Weder Stift 🖊️️ für die farbliche Einfärbung des gesamten Wortes/Textes noch das T_ unterstreichen noch das T- zum durchstreichen funktionieren! Haben IPhone 13 Pro Max IOS 17.1.1.Mit Besten Grüßen an alle in der Community Christian Pichler 

When night mode is enabled, Images appear in black and white, which distorts their details. How to fix this?  Is there any solution to make images and photos in a document appear in full colors when running night mode? I have a galaxy tab s 6 lite with android 11

Hi there! I paid for a mobile subscription which promised a 7 day free trial, but I can't even use it. It won't actvate and I can't find it in the activation menu either.When I tap the "buy" button it tells me I already purchased the product. I can't find the product anywhere though, except in my bank account where it says I paid. So I can't unsub either.I tried uninstalling, reinstalling, updating, etc. already.What is going on and can someone from Samsung or Adobe please just fix this because I have been going after this for a full day already, trying everything the faq page suggests. Samsung helpdesk literally just told me to find help with Adobe so please, don't refer me back to Samsung. Thanks in advance!

Can you combine a portfolio file containing restricted or security documents within it to create a single PDF doc?

Is it possible to use an usb token for digital signatures on pdf documents saved local on a mobile device with IOS?

I paid for one month subscription but still couldn't get subscription..  

Dear Adobe,    I have an account at Adobe to convert PDF to Word which a pay for. Since a short term I cant export a file from PDF to Word anymore.  Please advice how to solve this. Thank you in advance Bas (email removed)    

I would like to be able to open PDF documents on my iPads, but this is not working. I downloaded the Adobe app, but when I try to open a PDF with the app it says that I need to download Adobe for the Mac. So this by the application I still cannot open PDF documents. This is a recent iPad from 2022. When I try to open a PDF, it says please wait.

I purchased Adobe Premium so that I could use the OCR tools on my IPad to read, highlight, and take notes on documents. Until yesterday, I was able to "recognize text" on non-readable PDFs and then highlight and annotate the documents. Now, when I try to highlight with my Apple Pencil, it zooms in the words that I am hovering over, but it does not highlight the text. The attached photo shows what happens now when I try to highlight. (Strangely, if I am not in the highlight menu (edit symbol > comment > highlight), I can select words or phrases, and highlight them. But that takes much longer and doesn't allow me to select from different colors.) Any help on how to get back to what I was able to do before would be greatly appreciated!

I am on my IPad and I have the up to date version of the app. When I open documents and attempt to modify them I receive a read only message. The documents originally are not read only. I cannot find a way to disable the read only. I have tried saving a new copy also, still cannot be edited. 

Hola, eliminé archivos PDF pensando que se eliminarían de la visualización, pero se eliminaron de las carpetas de mi móvil (libros, documentos), cómo puedo recuperarlos, algo como una papelera de reciclaje??

I just downloaded Acrobat to my IPhone.  I have a pdf with a password that I want to remove but don't see anyway to do it please help.

I need assistance with cancelling an account under my previous job email that I no longer have access too. I will not allow me to create a new account.  

Hi I am desperate for someone to assist me. I have been editing a PDF file for the past two weeks on the adobe acrobat iPad app. The file is stored on my iCloud files app and this is how I have always accessed it and saved changes. Today when I opened the file in adobe pretty much all of my highlighting and comments have disappeared. If I remain in the files app all edits are still there but as soon as Ingo on adobe app they disappeared. I made copies of the file and saved in new location - still did not work. Also tried the adobe website and upload the file and edits do not appear. If I email the file to myself directly from iCloud files app and open it on my laptop browser the edits appear. Please can someone assist as this is hours of work I can not lose and have more work to do. Thank you

I need to disable the popups about "liquid mode" in Acrobat Pro for Android. They come up on almost every PDF and get in the way of the content. This is what I am talking about: I have Acrobat 23.10.0.30020 on Android 14 and have already reinstalled the app. I have an Acrobat Pro DC subscription. The setting for automatically converting to liquid mode was off before, now after the reinstall, it is gone entirely. Adobe support told me to post here to get official support for the mobile version.

Really disappointed. I have asked Google play store for a refund as I have been charged after trial. £64.99 is A LOT of money for an app I rarely use. I have a Google pixel 5. Google play store refused a refund and asked I spoke directly to you. 

If I enter a certain page number for the pdf on Adobe for PC it will navigate to the correct page but on Adobe for android it does not navigate to the same page of the exact same pdf. The problem is specific to the Adobe mobile app and if I open the same pdf in another pdf reader for android it will navigate to the correct page. Tried this with many pdfs and the result is the same.