Questions

Hello, I am new to Adobe Stock and while I was looking for license information on the asset FILE #: 431922959, I clicked on "License" and realized it had purchased the item. I do not want this item and would like it removed please, is there any way I can do that? I didn't realize it was that easy to accidentally make a purchase I just wanted to browse. I have already deleted the item from my library as I am not interested in using it and do not want it. Thank you.

Hello kind people,I would highly appreciate somebody's help with the following topic:I found amazing (like too good to be true) free Mockups on Adobe Stock, but I am still not sure if I am allowed to use them freely for exemple in my wall art online shop?If I got it right,  standard license stands for free ... but still. I want to be on the safe side, the reason why any comment on this topic is warmly welcomed. Thank you taking time reading this.Best regards, Beatrix

I am writing to you as an Iranian citizen who has been a loyal user of your platform for many years. I have greatly benefited from the exceptional content that your website offers, including the vast array of high-quality images, videos, and illustrations. However, I regret to inform you that due to the current economic sanctions, I am no longer able to access or purchase any content on your website. As a result, I am unable to provide my clients with the level of service they deserve, and my business has suffered greatly. I understand that you are a global company and must comply with international laws and regulations, but I would like to bring to your attention the fact that these sanctions unfairly target Iranian citizens who have no control over their government's actions. As a result, we are deprived of access to many resources and opportunities, including the ability to use platforms such as Adobe Stock to support our businesses. I would be grateful if you could provide me with

Hi, I licensed an image accidentally. Here is the id #346906608. And I see that there are so many situations like that. It looks like a UX problem. I hope you fix this

Dear Adobe & Community,Hope you all doing well, this is OP from New Delhi, India. Actually I don't know how to start but I seriously want Adobe to help me. So, I am a middle age aspiring graphic designer, availing adobe subscription already and being a designer I belive that every good designer need a good stock resouce that will help to create good design and make difference. Adobe Stock is undoubtedly the best place, however adding this addtional subscription cost will shake my financial condition. Due to so many family responsibilities and restrictions I am unable to purchase this extra subscription but without this it is also hard to create designs.I know this is something awkward but I want to share this with organisation want you to look into it and please suggest me something that help me. This existing subscription is already a big challenge for me however at somehow I am managing it with very minimum margin of my budget and this purcharsing Stock is all about dying.I love

I have activated my account and started free trial on 19th March 2023. Rec'd email with confirmation that the trial ends on 26th of March and 26th will be the 1st day when I will be charged.I cancelled the free trial on 25th of March and rec'd another email from Adobe with confirmation that the plan is over and will not be charged. However on 27th of March I was charged with the full monthly subscription amount.I tried to find chat, email or anything which will lead me to somebody who may help - nothing of course.I want to know how can I contact customer service in Adobe and how can I be refunded as this payment was taken without my consent. I have done everything as follows by the cancellation terms.Thank you in advance.

As you're all no doubt aware, Adobe Stock for teams allows for wide open consumption for all users from an account. So long as the user's ID is associated to the account they can consume the available Adobe Stock for teams monthly credits. While the license history data is available in the portal it is not presented in a way for it to be sufficiently analyzed. It would be ideal to have the data presented in a table on the webpage to be exported to a CSV for further manipulation and analysis. The Adobe Stock for enterprise portal allows this. We're evaluating a move to Enterprise products, but the SKUs are fundamentally different and analysis of historical Teams edition usage is needed in order to right size the Enterprise edition product mix. Please help to add the ability to export license history to CSV! Thank you.

Hello,can you delete this video file from stock? It is inappropriate. FILE #:  364449359

I got on the chat feature and was connected to a customer service agent named Prince and when he couldn't help me resolve my issue I asked for a manager and instead of getting them or helping me find a resolution he just ended to chat and left me without help. Horrible customer service if you ask me. He wasted 48 minutes of my time ignoring my communications, making assumptions and being extremely unhelpful overall. I couldn't be more disappointed in this horrible customer serivice. My original concern was never resolved. 

I have just downloaded AdobeStock_427038364.jpeg (1.22 MB)It is series of 4 images (collective).   My printer has advised me to get them as 4 seperate images to improve the print quality.He wants to print them as four different files.How do I seperate them?Help appreciated!

Ich habe eine Standardlinzenz und möchte ein Foto (504894111) insoweit ändern, dass eine bestimmte Website auf dem Laptop zu sehen ist. Ist das erlaubt? Was ist generell an Bearbeitung bzw Veränderung eines Fotos erlaubt. Das Foto soll in einem Mitgliedermagazin veröffentlicht werden.

I download stock images daily until it says my download cap is reached for the day. The last time I made any downloads was yesterday at 8pm MST. I got on today, at noon and I got the pop up saying my daily limit for stock images that are allowed to be downloaded has already been reached for today when I haven't downloaded anything yet today. 

I put in the search term 'gig economy' and set filters to vector.Why am I seeing images of TEETH/DENTISTRY, EAR CLEANING, FANCY BORDERS AND PATTERNS, BUSINESS CARDS, GRAFITTI ART, A 'SAFETY FIRST' SIGN, AI GENERATED RABBITS, 'A SINGLE LANE AHEAD' SIGN, UI DIALS, RANDOM LINE ICONS, A SYRINGE ILLUSTRATION, A 'NO FAST FOOD' SIGN, CAMPING/TENT ICONS, PANDAS, CHRISTMAS ILLUSTRATIONS, AND ALL MANNER OF UTTERLY UNRELATED NONSENSE THAT GOES ON FOR PAGES AND PAGES?I may as well have typed, 'show me anything you feel like' and hoped for the best.What the hell adobe?

Hi to everyone,is it possible to remove a license from a couple of artworks I licensed?The reason I want to do it is because I used credits on my work business plan - I didn't know they were limited. I already removed all the files from my computer and libraries - is it possible to remove them and give the credits back to my company? Licenses I don' want to use:#390844073#390995399#162282661#370538002#490661847#490661756#490660940#490661595#490662133#490661352#528679214#490661171#41805645#56234114#539858292#539858283 Thanks for your answer.

Hi  Think I read somewhere that when cancelling Adobe stock storage goes (back) to 2 GB. 1. Does this refer to the licensed stock images or  some other part of the account?  2. I have hundreds of licensed images from my subscription. Does this mean that the majority of my library (anything above the collective total of 2GB) of licensed images disappears from my account? 3. If not, will I still be able to download and re-download licensed images after cancellation?  4. Is there a way to find out how much space my account is currently using? thanks heaps in advance  

Hi, there I have cancelled my Adobe Stock subscription since October and was offered 3 months free that I used and cancelled in January before the free trial ended. Yet I am still being charged monthly for adobe stock but have not received an invoice since cancelling October. I wish to dispute these charges and get a refund as I have not used Adobe stock since the free trial ended and was cancelled beforehand. Attached are image proofs.Order Number:AE00298624459CUS

I follow the button "Nu beginnen" may be "start now" in English. I select to pay from my paypal account. I land in Paypal where I login and approve the tranaction "Bewaar PayPal voor geautoriseerde betalingen aan Adobe Systems Software Ireland LTD." Everything succesful in Paypal. I then get returned to the subcription page in Abobe and receive the message: Er is een probleem opgetreden met uw betaling. Probeer het later opnieuw of neem contact op met de technische ondersteuning van Adobe. Which translates to: There was a problem with your payment. Please try again later or contact Adobe Technical Support. As a result I tried this transaction on sunday, monday and tuesday without any positive result. I alse spent hours to figure out where to contact Adobe Technical Support. which cannot be found. The so called support pages are like a merry go round. They only serve people that have an issue that is predefined by Adobe. But not this one. Please contact me how to solve this.

Hello, somehow I managed to use credit for photo I don't need/want and I haven't even downloaded it.Asset ID: #562283574. Can it be removed from my lists and get my credit back? Thank you.

The little 3 x 4 previews we are allowed to download are not large enough to see how crisp the image detail is. I am more inclined to work with Dreamstime, Masterfile, or even shutterstock and istock, because they allow me to download full size comps with an account. Most are low resolution, but at least I can see the screen image at the size I will be using it for a full bleed 8 x 10 page. I am so tired of thinking an image will be fine and then when I purchase and download there are issues with fuzziness that I couldnt see in the comp. The only reason I use Adobestock is because a particular client prefers to use their Adobe subscription first before looking elsewhere. Otherwise, it's just not cutting it. For what we are forced to pay monthly for Adobe CC, you could at least give us this. 

Bonjour, Nous sommes une entreprise et nous venons de constater un problème. Nous nous sommes rendus compte de l'activation de Adobe Stock - 10 fichiers par mois, car le prélèvement de 29,99€ a été effectué sur notre compte. N'ayant pas besoin, ni utilisé cette formule, nous l'avons annulé. Et là il nous a été prélevé 164,95€ de frais de résiliation ! Nous souhaitons être remboursés de ces frais car nous ne sommes pas à l'origine de l'activation de cette formule. Quelqu'un peut-il nous aider ? Comment faire pour contacter les services Adobe en cas de litige ? Merci à la communauté.

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

Hello there, HELP I ah having trouble canceling my adobe stock subscription!!! I recently subscribed to a stock service, but now I'm having trouble canceling my subscription. Despite searching for a way to cancel for the past two days (and searching help online) when i access to my subscription page, there is no button that allows me to do so. Instead, I only see a note in grey (up right in the corner) informing me that I will soon be able to manage my subscription. I am attacching my subscription page screenshot. Unfortunately, I have not seen any changes in the past two days... I have even tried to contact Adobe support through their Help button. However, I was only directed to their FAQ page and have not been able to reach a live operator or anyone who can assist me. If anyone has any advice or can offer some assistance, it would be greatly appreciated! Thanks! 

Hi, I have a problem with my adobe stock account. Non-stop when I enter I can't download photos. The information it gives is that I have to log in (although I am logged in).

Hi, I am first time posting here. I was trying to purchase a song for my video background music. However, it showed a warning and said, "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." Does anyone what can I do?

Hallo Zusammen, neuerdings erhalte ich beim Versuch Fotos herunterzuladen die folgende Fehlermeldung.Kann mir jemand helfen? Dankeschön! No download packs available (download #570082310; license #1; license type #5; product #170275466; product key: /Applications/StockPT1, entitlement #27122658; member #26923826 / 537F3CA34C453F160A04B82A@AdobeID)