Questions

I have premium and according to my plan I have access to 10 media files every month. If I don't use these for a month, can I use them later?   BR Fredda   [moderator adjusted the topic. This is not a Stock API question]

Good morning, I have sent the same email in various mailboxes in the hope that someone can help me. On today 23/11/22 while I was browsing looking for a photo to download (I premise that I have the free trial version until 18 December 2022 which allows you to download 10 free resources by entering your card details) I by ERROR and really sorry for repeating it but it really was an ERROR, downloaded a premium paid image. Immediately after downloading it I was in doubt because it asked me for billing information, which for the other images I downloaded it did not ask me for, in fact I immediately went to check my online account and I spent 300€ for an image. I really ask you to come to my aid, I even called your Italian service in Monza but no one answered, I need to get in touch with you, I really can't afford to spend 300€ for a photo.Sure of your availability,I await your reply,Tommaso.

I'm the author of a sci-fi / horror novel.  For the book cover, I'd like to use a picture of the Organ Mountains with my title graphics over it.  I went to Google Images and found two Adobe pictures I'd like to use but I understand I need to get permission first.  Can someone tell me how do this?  I can't find a way to contact the company.   Thanks! Ronald Williams <email removed _ kglad>

My free trail has expired and I want to cancel my stock account! However its not letting me! I havent used it at all can someone from the management cancel it please?

I just licensed asset #225530629 as the preview shows that it has a transparent background (and the description says that it can be used on any background). It turns out that the transparent background shown is actually a layer in the vector file designed to LOOK like the transparent checkerboard.When this layer is turned off, there is a solid white background, and if this is turned off then the snowflakes look terrible.Can someone credit this license back, and get this misleading asset removed from Adobe Stock please?

 i Adobe, My case number is ADB-26565421-J3R5.Kindly check the history. I sincerely only signed up for the Photography trail and I am not sure why the Adobe stock was included back then when I signed up for photography.This is not the correct way to promote Adobe products I must say.Since I only signed up for the photography trial and I was charged 14.29 for it, I set myself a reminder to cancel the photography trial before it expires.I got the refund for 14.29 and I thought I had done my job correctly.But it seems there was another stock component added to my original trial and the way this product works and got added to my subscription is not by user(my) choice and hence I was not aware I need to cancel this separately. I only specifically wanted photoshop so i cancelled photoshop so i was under the impression everything is cancelled. This is not really something I use and the reminder email sha

Hello,I don't really know how to contact support so I post it here.I've had a few issues on adobe stocks where the website wasn't properly loading and somehow I've purchased the same asset twice.This should probably not be possible and now I lost the last one of my 10 monthly tokens.The asset which was purchased twice is  #544450865   

my account was auto updated for 2 months which i was unaware, so i went and read the terms and condition for refund, it shows that before 14 days of the payment it will be refunded. so i used the first month assest, and with the 10 assest remaining which is of second month. i tried to cancel the plan. so, now it ask for early termination fee of 12k something. my purchase was 2300, for that why should i pay termination fee of 12k? could you help.

Is it possible to buy an extended license for an asset that only shows a standard license?

Hi! I am downloading a few certificates to view in Illustrator and InDesign. It says Education License - Standard Image (Included in your plan)BUT when I bring it into the programs, it has the watermark and everything is grouped together, as though it's just an image of the file.Do I need to purchase it? Thanks for your help!

Hiya, I am wanting to request a refund but cannot find anywhere to do that. I tried the live chatbox but does not lead me in the right direction. Can someone please help me with finding an email to contact maybe?  Or do I not even need to request one? I accidentally forgot my trail ended and got charged today but canceled the subscription straight after I saw the payment go out today, do I need to request a refund for that or will it automatically give out the refund? 

Hello: I write here because chat support had no clue, and the simply could send me to the licensing terms that I already had read. The question is simple. I am going to sell my posters on ETSY and would like a few mockups to showcase my posters. But these are for showcase how it would look in a real environment but those images are not going to be sent to the client . A print of my poster is going to be send after purchase.So can mockups to showcase products be purchased with a  regular license or do they need an extended one ?Thnak you very much Cristian Baitg

In meinem ABO Creativ Cloud sind pro Monat 10 Adobe Stock Medien enthalten. In Adobe Stock kann ich sehen, wie viele Bilder ich frei habe. Dort bin ich seit einem Jahr auf 240, aber die werden nicht mehr. Also die 10 freien Stock Medien / Monat werden nicht addiert. Woran kann das liegen? Danke An Adobe: sehr schade, dass es keine Kontakt Möglichkeit an Adobe direkt gibt!

I have an InDesign account. I am participating in this discussion forum becuase I have an account. The license is held through the Toronto Public Library. I have been 3 HOURS and 15 minutes on their Virtual Assistant Chat. I have been transferred between multiple people. The first individual Bhoopendra was able to identifty that I had access to a license but it was a team or enterprise account. He forwarded me to Jaskaram who said that it wasn't his department and he forwarded me to Shrirang. He said that it was impossible for me to be using InDesign as there was no license associated with me or with Toronto Library. I sent him a screen shot of the InDesign document I was working on and SUDDENLY he found Toronto Public Library's VIP # (They can't have a VIP account because no company I have ever worked with has treated VIPs with such incompetence and contempt.) He forwarded me to Roopa who than forwarded me to Ajeet in Adobe Enterprise who tried, but said he had to have access to

i want a refund adobe charged my card for something i dont use or need. 

Hello. While browsing on my phone, I accidently licensed 2 photos#58301142#93001471I don't want or need them. I was just trying to view them and it automatically licensed when I touched one of the photos. The other just licensed when I was scrolling through and I guess hit the wrong spot on the picture?? Can I please return this. I don't need them.  Thank you for your help!

Hi - I run a youth centre. We are a charity. We have a multimedia suite and have Adobe on two of the computers. I have discovered that on 19 October, one of our young people purchased an image (#371511647) which cost us over £200 without permission. I have only now discovered this via our credit card. As far as I can tell the image has not been downloaded and it was purchased without consent. Could I please urgently request a refund?

Ich hab die Lizenz für Datei Nr. 306525809 erworben, in der Bibliothek wird mir die richtige Datei angezeigt, sobald ich die Datei jedoch öffne oder herunterlade bekomm ich eine komplett andere.

Hi  I have shared a library with an external designer. He can incorporate the images into his design. Everything is in the preview version with the watermark. But when I purchase the license, it doesn't automatically update in his design. How do we do that?I really hope there is a clever solution so he doesn't have to manually change all the images from previews to licensed. THanksAnne Sofie  

Can I use images that I bought (standard license) if I cancel the subscription ?Thanks

We have a business account with Adobestock. I am trying to source images for our site but every time I try to select an image, I get a "buy" message, not a "download" message. Help, we are on a tight deadline and need access to images.  In addition, I am not on the seventh attempt to get an answer and continue to be redirected from one automated response bot to another  

a year ago I signed up for trial not realising I was binding a yearly contract. Since I assumed it was my own fault I wanted to wait it out and make use of it. Now that I try to cancel it I'm bound to yet another year. Is there any way to resolve this?Iv'e tried to get in contact with costumer service several times but i keep getting left ond read, and then for the agent to close the chat without notice

I've been trying to contact adobe for the past two hours but cannot find any mobile number or links to live chat or emails!! Please help. 

I licensed a song from Adobe Stock to use as a lead in for a podcast.  Using 30 seconds of the song, I created a voice over / intro to a podcast.  On trying to upload it to SoundCloud for some feedback from people, I received a copyright strike from SoundCloud and they removed it.  I provided SoundCloud with the licensing code that Adobe Stock gives out, but SoundCloud says that is insufficient and that  "We would require confirmation from [publisher name] as they are the original rightsholders."  How am I suppose to deal with this?  

Hi I new to Stock. I was told that I could download an image as a "comp license" for 90 days" so I could preview my layout without watermarks and in a good resolution. But how do I choose this option? I can only get a preview version with watermark or buy the license.