Questions

Hello, for the past few months a lot of the vector assets i have downloaded are unueaseble for my professional work. They are clearly ai generated (or just VERY poor quality), but not flagged as such, so i can’t filter them out. Even in the preview i can’t spot this, but after downloading the paths are messy, everything is merged together, so i can’t edit them like i want. This feels like a huge waste of time. Sometimes it is so bad that i can’t even find a man made illustration for a certain general topic. As suggested many times there should be a report option for this. I contacted the support chat and they suggested i post the assets here, as i have a very long list i will just start with my most recent downloads.#1957485896#1968842490#1957487115#1971484829#1940463627#1660034431#1637673717#1939741038#1949048879

I've canceled it since may 2nd and didn't receive a refund. Is there any info you need to help me?

Moin,   wir erwerben nur gelegentlich Bilder und benötigen dafür kein Abo. Der letzte Kauf eines Credit Packs war nur über den Support möglich, da auf der Preise und Abo Seite für Einzelpersonen  keine Kaufmöglichkeit für Credit Packs zu finden war. Ist das neuerdings immer so oder habe ich nicht lange genug gesucht?

I recently called Adobe to transfer my personal account to a business account so that a new employee could download the apps and have access to my stock photos. I asked multiple times if my 4500+ stock photos from the past 10 years would transfer to my new business account and was reassured multiple times that it would. It has been 2 weeks since and I have been on the phone with Adobe more times than I can count on two hands. They keep saying the issue was escalated and I would hear back in 24 hours and I never do. Meanwhile, I am being charged monthly for Adobe Stock and now lost access to over 4500 stock images that I use daily for work. This is costing me a lost of time and A LOT of money. I am not sure what else to do? I have logged back on and checked personal and business accounts in Adobe Stock and both show as empty except for the new purchases I have made over the past 2 weeks. I checked libraries and there are a few photos in there but no where close to the 4500 that I had.

Hi,I wanted to clarify the necessary license for a specific use case. I need a legally valid answer from an Adobe rep - not a community answer. I tried the email [e-mail removed] which is referenced on the license terms page https://stock.adobe.com/license-terms for further questions to experts but I get an error message that the email address doesn’t exist.Can anyone please give me an alternative email address which works and answers specific questions.Best regards!

There isn’t an option in the “create a post” to report an image. This photo asset ID 411314525 is a composite showing a location that DOES NOT EXIST, see the Snopes entry. If we had a “Report a problem” with the image at point of use, it would be much more efficient than spending time trying to figure out how to report this in a forum that may or may not be seen. I’ll see if I can copy and paste this post into some post that doesn’t really have a category. 

I recently called Adobe to transfer my personal account to a business account so that a new employee could download the apps and have access to my stock photos. I asked multiple times if my 4500+ stock photos from the past 10 years would transfer to my new business account and was reassured multiple times that it would. It has been 2 weeks since and I have been on the phone with Adobe more times than I can count on two hands. They keep saying the issue was escalated and I would hear back in 24 hours and I never do. Meanwhile, I am being charged monthly for Adobe Stock and now lost access to over 4500 stock images that I use daily for work. This is costing me a lost of time and A LOT of money. I am not sure what else to do?

My Adobe contributor account was deactivated in September 2025. This was due to uploading a photo that was similar to a photo I had already uploaded (in my opinion). Is there still a chance my account will be reinstated? I filed an appeal one day after it was disabled. FYI, the stock photo I uploaded is non-AI.

This contributor profile needs to be internally reviewed.https://stock.adobe.com/contributor/207373514/gabrielVisual & technical quality are poor, content lacks aesthetic appeal, there’s almost no content variation.https://stock.adobe.com/images/pizza-with-vegetables/353714899  

Hi, I can't sync my Fotolia account anymore.I already did so a while ago, but now it says it's in use. It's definitely my account.

I recently subscribed for a free adobe stock trial, to avoid billing I used my debit card instead of credit card, but now they have charged me after the free trial, I don't have this much of amount to pay and I never utilised my adobe stock as well, so I immediately cancelled my subscription but now they have charged me more someone please kindly help me 

Stock image 707671228 is not a vector, it’s a jpeg plopped into a vector and totally unusable for my needs. Please refund credit

Hi ​@Liza5C0C  and ​@Riya123 I hope you don’t mind me tagging you . I understand you’re part of the Adobe team and was hoping you might be able to assist or point me in the right direction.I’m seeking assistance regarding an accidental Adobe Stock license on April 29, 2026 (Asset ID: #1222344345, Westend61). This was an unintentional click. Although the file was downloaded at the time, I have not used or published the asset in any way and can delete it immediately if required.As this premium asset used 200 credits, I would greatly appreciate a one-time courtesy credit reversal.I’m happy to provide any additional details via private message.Thank you very much for your consideration.

Hello, I have a problem to add phone number for adobe stock verification. I want to add Indonesia phone number but it say "an error occurred while performing this action. please try again later". Anyone can help me?

Hi @Liza5C0C and @Riya123I'm so clumsy and accidentally download a stock image while browsing the suitable one.The Stock ID 1654488181 von AntonKhrupinArt. Can you help me to remove the license it from my account and grant me the credit back ? Thank you very much. 

Belum tahu banyak tentang jualan foto dan illustrasi mohon bantuannya.

Hello everyone, I'm a contributor on Adobe stock, I make Mogrt templates. I have a question regarding Adobe Firefly-generated images used inside MoGRT templates for Adobe Stock. In some templates, I would like to use images generated with Adobe Firefly, for example as background element that are part of the Mogrt template.My questions is, if  is it allowed to include Adobe Firefly-generated images inside Mogrt templates? I have an active Crative Cloud Pro subscription.I want to make sure everything follows Adobe licensing terms and Adobe Stock submission guidelines before publishing.Thank you for your help.Saso

Common issues that can affect the technical quality of an image include exposure problems, soft focus, excessive filtering or artifacts, and noise. I don't understand why it is being rejected due to these issues.

Hello everyone! I have a featured request to adobe team. I have some complaints about the Adobe Stock Contributor system. If someone files something wrong or breaks the rules in Adobe Stock Contributor, Adobe blocks the account directly without any warning and also does not have any system to withdraw any dollars in the account.I think Adobe Direct should give the contributor some time and opportunity by giving a warning instead of blocking the account. Because it takes a lot of time and effort for a contributor to create an account and build a huge portfolio. Adobe should keep this in mind. And even if the account is blocked, Adobe should have a system in place to withdraw the remaining money in the account.Thank you for attention to this matter.

This tight, long, slow panning down of a pubescent girl in a bikini, described as a "pretty young teenage girl" is crazy to have been accepted. The entire series is questionable.

Hello,I designed images of national flags on a background of geometric patterns like fabric texture, but I was surprised to find that the images were rejected on the grounds of “Intellectual Property Refusal” and “Non-compliant Image.”Please explain this to me and give me some advice.Thank you!

Recently, I have noticed a significant drop in my downloads on Adobe Stock.My portfolio mainly consists of AI-generated PNG images (isolated objects, transparent backgrounds, design elements, etc.).I am still uploading similar types of content regularly and following proper titles and keywords, but my downloads have decreased.I would like to understand:- Is this due to algorithm changes?- Has AI PNG content become too saturated?- What improvements can I make to increase downloads again?Any feedback or suggestions would be greatly appreciated. Thank you.

Acabo de cancelar un plan de prueba para Adobe Stocks. Como puedo asegurarme que recibiré el reembolso de dinero? Debo aclarar que he cancelado el plan antes de los 14 días establecidos, después de que me han cobrado por el servicio. Esperaría recibir ese reembolso lo más rápido posible, adjunto la imagen en la que aseguran que recibiré el reembolso 

Since my company set up my Adobe CC subscription earlier this year I've had this issue from the very beginning.    From time to time the message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every result has a blue button when you hover that says "Free with trial". When I click the download button, the filename has "preview" in the name and there are diagonal watermarks all over the image.   Maybe I'm misunderstanding something. I already have a plan that my employer pays for. The app itself is telling me that I have unlimited Adobe Stock downloads. But, I can't download anything.   It seems like it is trying to get me to pay for something that my employer is already paying for.   I found these related posts, but none had a clear answer to my issue:   https://community.adobe.com/t5/stock-discussions/adobe-stock-daily-lim