Questions

Hi there, I purchased photos from Fotolia, and now I don't find the licences on Adobe. I had several emails from Copytrack asking for proof. How can I find those licences ? 

Guten Tag, ich habe ein Adobe Konto und eine Adobe Stock Bibliothek mit einer Auswahl an Bildern erstellt. Diese Auswahl will ich nun meinem externen Kunden zeigen, damit wir besprechen, welche Bilder ich kaufen kann. Früher konnte ich einen Link teilen und der Kunder konnte die Auswahl anschauen. Das geht nun nicht mehr... wie kann ich die Bibliothek freigeben? Help! Vielen Dank!LGKatharina

Hi, Is it possible for us to buy Adobe Stock?   [Moderator cured the topics. Please do select only relevant topics.]

Hallo zusammen, ich hoffe hier spricht jemand Deutsch und kann mir weiterhelfen?Ich habe das "Adobe Stock – 10 Stockmedien pro Monat" welches ich nicht mehr benötige, wenn ich dieses kündigen möchte kommt folgende Meldung: Möchten Sie wirklich kündigen?Denken Sie daran, dass Ihre nicht genutzten Adobe Stock-Downloads bei einer Kündigung verfallen. Ihr Abonnement bietet Ihnen Zugriff auf Millionen Bilder, Grafiken, Vorlagen und 3D-Stockmedien, die Sie nahtlos in Creative Cloud-Applikationen verwenden können.Wie verfallen ich habe noch 93 Bilder welche ich nutzen kann das kann doch nicht wahr sein das die verfallen? Oder doch?Wäre euch echt Dankbar für Hilfe. Vielen Dank

hello. Cancel my subscription and remove my payment method. When I opened the link manage plan - no button cancel plan. 

I need to download high-resolution images. I've always done it using the image title number in the Preview section. Today, I'm getting a generic error.Does anyone know how to fix this?

I and my team have been using Adobe Stock for about two years now. I've been holding off on sharing these specific thoughts, because I was hoping that something might change, but it hasn't. So, here it goes:  Can someone please explain to me how or why (unless I'm missing something) there is no way to expand the titles of the audio tracks? There is something very annoying about allowing us to see the track name (and mood descriptions) - but not the whole thing. It just seems so bizarre to me.The ability to navigate Stock in general remains horrible. There are no navigation tools native to the platform, and relying on the browser ⬅️ ➡️ buttons is completely unpredictable. I switched over from Storyblocks, but I am strongly considering a move back for my team.

I am a user. Why can't I subscribe to Adobe's package? It keeps showing a failure message.

Bonjour,J'ai souscrit un abonnement il y a moins de 24h. Impossible de l'annuler car sur mon compte il est indiqué sous la partie 'gestion du paiement et des factures" que l'accès à la gestion de ma formule est temporairement inaccessible sans autre explication. Impossible du coup d'annuler ma formule.Je suis passée par l'assistant virtuel qui m'a permis d'accéder à un formulaire me demandant les raisons de mon annulation. Problème, au moment de confirmer ma demande d'annulation, on m'indique (étrangement) un nouveau problème technique qui ne permet pas de faire aboutir ma demande d'annulation.Vu le nombre de posts sur le sujet, je commence à paniquer. Adobe serait-il une énorme arnaque ?  Est-ce que quelqu'un a pu trouver une solution ? Merci d'avance pour vos réponses.

We need the license proof for the image AdobeStock_170164258. We downloaded it in 2020. At some point, we canceled our account (think it was in 2023) and couldn't access the old account when we re-subscribed (Adobe had some tecnical issues). Therefore, we are missing the history from that time. How I can get the licence? We are asked by the RIGHTS-DEFEND to send it..... Thank you very much & best regards

HiI am a subscriber to Adobe Creative Cloud, and I haven't been downloading photos from Adobe Stock for a long time. Do I still have the right to download my 10 remaining free copyrighted photos from the last few months up until today?I tried to download an illustration for my educational video film, but I got the copyrightmark.please look at the attachmentsbest regards,Fahmy

Hello! Is there a way to double-check that the "local Artists" filter selection shows photos submitted by local only (from my country) photographers? Our company has to use local photographers (only) for some publications so we need to make sure. Thank you for your help!

A copyright holder of one of the images I licensed is reaching out for confirmation of license or they're going to charge us a fee for use. I can't see a record of it in license history, because the asset has been removed, and it was downloaded before my current earliest record listed. How do I go about obtaining proof?

Christopher, hello. I have a copyright company requesting proof of a license for an image I downloaded in 2019. I sent them a screenshot bigger than this, but they are being unreasonable. How can I get this info?

Bonjour,Qui peut maider car le support Adobe a clôturé mon problème sans le résoudre et l'IA n'est d'aucune utilité... 😞J'ai changé de compte (adresse email) paypal. Je ne trouve pas sur Adobe l'option pour modifier l'adresse email paypal pour les paiments d'Adobe Stock.Merci. 

I dont like the pop up when you go to download an image. I wish it came up as a serepate pop up because then i have to x out and try to find where i left off on the page. Christina 🙂 adobe max

У меня возникла ситуация, которую я хотел бы прояснить. Некоторое время назад я создал тестовый аккаунт Adobe Stock, чтобы понять, как всё работает. Тогда мне было меньше 18 лет. Похоже, теперь этот старый аккаунт мешает мне использовать мой основной — новый аккаунт, который я создал, чтобы начать монетизировать свою работу. Я хотел бы использовать только одну основную учётную запись. Однако, насколько я понимаю, Adobe Stock не позволяет создавать несколько учётных записей. Подскажите, пожалуйста, что мне делать в этом случае? Можно ли удалить или деактивировать мои старые тестовые учётные записи, если я не могу войти в них, потому что система считает, что мне меньше 18 лет?

Hi there, I purchased a license for a Premium Photo by accident which was more than 1 plan credit. I was just in automatic mode for licensing an image, and just clicked through the purchasing without realising it was a significant amount more credits. I noticed right when I clicked "purchase"  but before i could even cancel, it completed the purchase. Can I get the credits refunded to me at all? I have not used the image.  

Hi!Long time adobe user. Today I downloaded about 12 images to create some email assets. After downloading I zoomed in on one of the photos that was created by AI and realized how terrible it was. It's unusable for me, but that's not the problem as I have unlimited downloads plan. I wanted to bring it to Adobe's attention since someone else may purchase it. The problem is with the person's face in the image..the eyes look demonic and the chin looks like it was cut and pasted from a magazine. It's truly horrible:https://stock.adobe.com/images/multiethnic-startup-business-team-on-meeting-in-a-modern-bright-open-space-coworking-office-brainstorming-working-on-laptop-group-of-coworkers-walking-around-in-motion-blur-generative-ai/952237309but not something you can see with a quick glance while doing a search. It's a quality control issue and people spend a lot of money on stock imagery, so I hope the Adobe folks can monitor this sort of thing much better..attached is a screen grab of what I

Hi, I am a new contributor, I contribute "vector semaless pattern" - manual. I work fulltime, close to 100 approved files now. Just want to know what is the  earning and growth poential in this category, let's say with 120-150 files??? Didn't see any download so far. Being a fulltimer at stock, I am still hopeful but not seeing any result to far. Any suggestions/experience is much appreciated. Thank you. [N.B. I will delete the post in future]

Buenas tardes, Veo que en algunas fotos que miro en adobe stock hay elementos que me parecen hechos con 3D. No sé si hay programas o complementos 3D en photoshop pero lo miraré, porque me interesa.De todas formas, en los últimos años he aprendido y trabajado con algunos programas 3D y realiades virtuales, etc. del tipo Blender, Reality Capture, etc.Después de hacer una imagen o escena  terminada en ellos consigo hacer una foto convencional (jpg, png...) que se hace totalmente en el ordenador y desde el ordenador con mis indicaciones pero dentro de estos programas.¿puedo subir estas fotos resultantes para la venta en la plataforma adobe stock?Gracias y un saludo

Beste Adobe,Ik heb het abonnement vandaag opgezegd, maar er is wel voor de komende maand €29,99 van mijn rekening afgeschreven. Krijg ik deze nog terug?Anders wil ik wel nog voor de komende maand de licenties krijgen waarvoor ik betaald heb.Vriendelijke groet,Kenneth van den Hoven

Started a free trial, but quickly found that most images are AI generated, not real photos, so I canceled.  If I  wanted AI images instead of real photos I can create them myself with my own tools without paying Adobe Stock $30 per month. Very disappointing.  I expected more from Adobe.

I was Billed on September 13 for my plan (3 assets per month). As of October 7. I have zero credits. I am curious how do I get an anwer and what am I paying for?

Hello Adobe Support,I would like to request a refund of US$7.87 (tax charge).I had already cancelled my Adobe Stock monthly plan earlier this month, but my Visa card was still charged twice this month.Could you please help review and refund the charge?Thank you for your assistance!