Questions

Now In Google chrome and DuckDuckGo clicking a stock item opens AI studio instead of opening the stock item details. At the same time—exclude generative ai is missing from filter menu. Only shows on initial search..Hey Adobe some of us creatives don’t use ai!!! Some of us can’t legally use ai..WTF are you doing! Stop shoving it down are throats. We get it.. If your going to cater to ai your going to lose your creative customers. I’ve already moved 50% of my purchases to other stock sites because of this ai trash your promoting We don’t need ai studio 

Ce post pour pousser un coup de gueule. Je suis graphiste depuis 25 ans et j'utilise Adobe Stock depuis au moins 20 ans. Depuis un an, je constate une nette dégradation des résultats de recherche et de la qualité des fichiers sur la plateforme.J’ai des remontés d’images qui n’ont aucun rapport avec les mots-clés saisies, des visuels bas de gamme en premier résultat de recherche malgré les filtres sélectionnés, c’est une perte de temps considérable car plus de temps pour trouver des images professionnelles de qualité exploitable.Vient ensuite le problème des visuels générés par IA. Dans 98% de mes recherches, je coche l'option « Exclure l'IA générative ». Malgré cela, les résultats restent pollués par des images créées par IA. Sur une image de type photo, je vois par la colorimétrie contraste que c’est de l’IA, mais pour un fichier vectoriel, c'est invisible : on  le découvre seulement à l'ouverture dans Illustrator. Résultat : des crédits perdus sans solution pour un remboursement. Auj

I have an old Fotolia customer account that was never migrated to Adobe Stock. I need access to my purchased licenses and download history, but the Adobe support chatbot will not connect me to an agent because my Adobe account has no active plan.How can I open a support case to verify my old Fotolia account and recover my licenses without purchasing a subscription? I can provide my account details privately for verification.

Hi everyone, I’ve been an Adobe Stock user for years, mainly downloading high‑quality, professionally produced vector illustrations. Recently, though, I’ve started noticing a growing number of extremely complex vector files that are clearly AI‑generated images auto‑traced in Illustrator. These files look fine at first glance, but once you open them, they’re filled with thousands of unnecessary points, messy paths, and chaotic structures that make them nearly impossible to edit, customize, or even work with efficiently. What used to be clean, intentional vector artwork is now being replaced with AI‑generated “sloppy vectors,” and it’s becoming a serious issue for those of us who rely on Stock for production‑ready assets. This isn’t just about aesthetics, it's a workflow problem. These vectors are a lot, disorganized, and not suitable for professional use. I think it’s important for Adobe to look more closely at the quality control of vector submissions, especially with AI

I keep getting an "An unexpected error occurred. Press "Return to Audio" to return to the Audio page and retry your search." message after selecting any music genre and before any list of music appears. This happens in Safari and Firefox on my personal Macbook. I have cleared cache and history and that didn't help. Any suggestions. I can't use this product that I am paying a monthly fee to use. 

 I accidentally downloaded this image, image ID: #1431685843, can I please get the credits refunded? The image will not be used anywhere.

Hi there,  I downloaded asset #2063092025, which is supposed to be an AI, SVG, or JPEG file. However, it appears to be a JPEG saved as a vector file, making it unusable for editing. Could you please refund this asset? It is not as advertised, as it states both vector and JPEG files are included with both licenses, which is incorrect. It only contains a JPEG file.  Thank you.

When I find an Adobe Stock image I like, I take it into the AI Studio to expand it so that it fits my design needs. However, the app is cropping off the image top or bottom when I choose CENTER-TOP or CENTER-BOTTOM as the position for the portrait or square expand size instead of just moving the image up or down to the top or bottom edge of the new canvas. To avoid the cropping of the image, I have no choice but to use CENTER-CENTER, which give equal space above and below even though I do not want the image expanded on both. Why isn’t the AI just pulling/justifying the original image to the top or bottom edge of the new canvas? This seems so simple.

My employer has an Enterprise account. Sometimes when I attempt to download an Adobe Stock image I get this message: "You’re logged in as a business user. This offer is only for individual customers. To complete your purchase, switch to your personal account." If this is happening because that particular image isn’t available to Enterprise accounts, then why would the image come up in my search? 

We had thousands of Adobe Stock images licensed on a previous plan. We switched to a VIP plan to make sure individual users can’t set up their own accounts. The new VIP plan is supposed to include Adobe Stock and all our previous licenses were supposed to transfer over. We had a VIP plan several years ago, and then it got switched to a Team plan because something got mixed up, and so now we are going back to the VIP plan. However, none of the previous licensed history from the Teams plan was moved to the new VIP plan. I can see two profiles. One old profile has 36 assets and the new profile now has 11 or so (licensed after the switch). We need to get our previous license history moved over so we have access to it. Ideally, all the history would be combined in one profile. Also, the new plan says “Education License” when we had a standard license before. What does that mean? What is the difference? We’ve tried to contact support and have cases open, but last week they kept saying it wou

I’m looking for character sets using image format with a collection of one person in a variety of different poses and activities.

Hi, this video and the others in the series, appear to be AI, but are not flagged as such. https://stock.adobe.com/uk/video/small-orange-breasted-bird-standing-in-calm-shallow-water-creating-perfect-circular-ripples-for-wildlife-photography-art/2177359664?prev_url=detailWhat make me suspicious:– in the above video, the ripples in the water make no sense– all the videos in the series are almost identical in style – some of the birds don’t appear to be a known species– others have markings that are wrong– the birds lack detail and not a feather is out of place– the birds’ movements are very limited – strangely lifeless – and very similar across all videos. – one video has a bird flapping one wing weirdly, then the other very briefly flaps yet its wing tip also remains where it was when the wing was folder. I paused the video to check.– no audio on videos– seem to be slow-mo (was just a couple of seconds generated, then slowed to last longer?)– the species are from all different parts the

บัญชีผู้ร่วมงาน Adobe Stock ของฉันถูกปิดไปแล้ว ฉันได้ยื่นอุทธรณ์ไปแล้ว แต่ก็ยังไม่สามารถกู้คืนบัญชีได้ มีวิธีแก้ไขปัญหานี้หรือไม่?

Hello, I am trying to set up my Adobe Stock Contributor account from Bangladesh.I select Bangladesh (+880) and enter my valid mobile number, but when I click “Add,” I get this error: “An error occurred while performing this action. Please try again later. Could someone please help me resolve this issue?*** Moderator deleted private data ***

As per the title - I’ve downloaded this and the strokes are not editable. When zoomed in I wonder if they ever were as they have rounding at the joins implying they have been vectorised from a bitmap source.Tried a couple of their assets and the same result:21543963122109940722 

I'm at the end of my rope trying to interact with the representatives in the customer service department. I would like to make a formal complaint specifically about the customer service - but I can't find an email option. Where do you send complaints?I have an adobe-stock account for work, and in that account, which is under one email address and one phone number, somehow there ended up being two profiles. One is labeled "Personal" and the other is labeled the name of my company. Both had just under 100 credits each. I have no idea why they were separate. In any case, I got a notice recently that the credits were going to expire if I didn't sign up for a subscription. BUT I HAVE ONE. So when I contacted adobe via chat about it, each time the person would act very confused and say that there were not two profiles, then - oh yes, there are two profiles, then - oh you need a team account, then - oh you have a team account, then - well, to fix this, you need to be the team admin, then - oh

Hi, I’m writing today because as a graphic designer, I need adobe Stock, but since more than a year I have a clear statement for you.Now on 70% of the vector files specifically, opening vectors makes me feel completely scammed. The quality is atrocious. Adobe has broken my trust by letting these unprofessional liars sell garbage on a premium platform. Retributing someone for a bad job makes fell unconfortable.Adobe Stock needs to implement stricter algorithmic filters to detect untagged AI content, and provide an accessible, one-click "Report Untagged AI Content" button on every asset page.I can provide so many profils for you. Please help us and find out a solution. Thank you in advance#DesignIndustry #AdobeStock #GraphicDesign #VectorArt #GenerativeAI #EthicsInAI #AIVectors

Hi,since yesterday i can't connect to my account for buy one videowhen i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginxsomeone can help me ?cdly

Hello,I have a question regarding the use of AI-generated images as references for creating original vector artwork.My workflow is the following:I may use an AI image generator to create an image that serves only as a visual reference or starting point.I do not upload the AI-generated image itself to Adobe Stock.I manually recreate the artwork completely from scratch in Inkscape.The final SVG/EPS/vector file is created manually by me. I redraw the shapes, paths, colors, details, and composition myself rather than using an automatic image-to-vector tracing function.The final submitted file does not contain the original AI-generated image or AI-generated raster elements.My question is:If the final vector artwork is entirely recreated manually by me from scratch in Inkscape, and the AI-generated image was used only as a visual reference, do I need to mark the Adobe Stock submission as “Created using generative AI”?In other words, can such a manually created vector illustration be submitte

気がついたら、投稿した画像が強化ライセンス・拡張ライセンスになっていました。プレミアムはついてません。違いはなんでしょうか？　

hola buenas, soy principiante y necesito ayuda, he subido varias fotos pero han sido rechazadas por faltacalidad, no entiendo el porque ?

Hello,I have already paid approximately USD 400 for my current Adobe subscription, and there is still approximately one year remaining on the plan. However, I will no longer be using this subscription, so I kindly request a refund for the unused remaining period.Today, I made the payment because I was repeatedly receiving payment requests and warning messages on my account. My intention was to resolve the payment issue first and then proceed with the refund process. Therefore, I would like to request your support in processing the refund today, as the payment was made today.As the payment was made today, I understand that I may be eligible for a cancellation and refund either on the same day or within the applicable 14-day cancellation period. I would therefore kindly ask you to review my case and assist me with the refund as soon as possible.I have also tried changing the plan and exploring other available options, but I am unable to see any information regarding the amount that would

Hi everyone,I’ve received a message from Copytrack regarding an image I used, claiming that it’s not properly licensed. I’d like to provide proof of my license, but in my license overview on Adobe Stock, I can see that the image is licensed but can’t find an option to download a physical license.I’ve noticed online that some mention a ‘License ID,’ but I don’t have this tab in my overview. I can only see the standard license, stock media ID, date, author, and price. Could someone advise me on how to proceed or download a more detailed proof of license? It was a free stock image.Thanks in advance!

Christopher, hello. I have a copyright company requesting proof of a license for an image I downloaded in 2019. I sent them a screenshot bigger than this, but they are being unreasonable. How can I get this info?