Questions

Downloaded File # 179970625I can not open this file in AI. I've downloaded it directly to my computer, and also tried opening it from my CC Libraries directly in AI. Nothing happens, Freezes up (beach ball of death). All other files open fine. Attached is a photo of what it looks like in Photoshop (does not look like the full graphic). Please advise.

I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!

FILE #: 182093183Listed as an AI/EPS file, but it is only an uneditable image with an AI/EPS text layer on top.

I downloaded a template for a business card, and was given a completely different file when I went to open it.  I would really like the template that I selected, but it keeps giving me a different file.

How long does it take to purchase/download video?  I have a 2-minute video that requires a dozen video stock purchases.  HOw long will this take?

Can someone please tell me how much credits this image costs for standard and extended license? Image # 112578052The Credits screen states that premium images starts at 5 credits minimum, but it does not state howmuch regular images costs in credits. I do believe they vary.Thank you

I received an email stating that I did not have enough funds to cover the monthly charge for Adobe Stock. While I did grab some free images during the trial period, I found that they were too much of a hassle to convert formats for them to use for my purposes so I didn't use them nor did I come back to get the rest of what I was allotted and ended up forgetting about this account. I need to cancel it ASAP. Please fix this issue in the future as it really seems that once you have customers locked in with a free trial, you don't provide them with an easy or user-friendly way to cancel the membership should they end up not even using it as I did which kind of gives the impression that once we are members, we cannot cancel without jumping through several hoops. DO NOT CHARGE MY CARD. I do not want to redeem the rest of the images "owed" to me, I just want the account canceled. Worst service I have experienced since my high school bully got a job at Best Buy!

I'd like if a staff member could cancel my Adobe Stock membership plan.I signed up for the 10 photos trial and cancelled my membership but it obviously did not work!I only used one stock photo and that was for due to the fact that I did not have time to create my own.Can someone cancel my membership ASAP? If they can I'd appreciate it.Thank you.

Out of the blue I get an email saying my payment method for Adobe Stock needs to be updated! I haven't signed up for Adobe Stock! I had it several months ago, but cancelled it, now out of nowhere  it comes back wanting another $28. Please cancel this POS product! What a total scam. You website sucks and is completely unhelpful and does not provide any means to cancel this stupid product that I did not sign up for.I would appreciate immediate feedback that this has been resolved. Thank you.KG

I'm suddenly having the same problem. I can't download previews - pixel or vector. I have tried Firefox, Chrome, Safari. I have logged out and logged back in on all 3 browsers.

I have images in my library -- how do I download them to use without the adobe imprint?[mod: this seems to be referring to Adobe Stock...moving to that forum area.]

Hi if I use images and then stop my subscription am I still able to use the images?

Hello 🙂I tried trial Adobe Stock. I haven`t been able to cancel my membership on time and my plan has been charged.I immediately canceled the membership according to the instructions in my account (1th day after expiration trial from 14 days)Its almost month and I haven`t money back 🙂in the conditions I read that I can cancel plan with 14 days after end of my trial and refund takes 2-3 working days 🙂Thank you for looking at it<REMOVED BY MODERATOR>

Hallo, seit 2 Tagen kann ich keine Fotos mehr lizensieren. Es ging immer automatisch. Einfach lizensieren, 9.99 Euro via Paypal, fertig.Jetzt werde ich auf die Stock Seite weitergeleitet und ich sollte ein Abo oder Credits kaufen. Beides ist nicht möglich, weil beim Kauf immer eine Fehlermeldung kommt. Leider finde ich nirgendwo einen Service oder Service Nummer der mir helfen kann.Weiß hierzu jemand bescheid, warum es beim Credit Kauf immer zum Systemfehler kommt?

I have the same question. I don't need a abo, I just wan't to licence single images from time to time. Until now that was always possible (CHF 11.85 for an image). Now that option is gone... very frustrating!

Hi Can you help to cancel my subscription of Adobe stock?

Am I crazy, or does Fotolia sale extended licenses for much cheaper than Adobe stock?  Most extended license images on Fotolia go for 30 points (about $40) as opposed to Adobe stocks flat rate of $79.99!!!  What am I missing here?  I feel like the internet is trying to pressure me into only using Adobe stock.  I'm an artist that uses photographs as the basis of my paintings.  I spend several thousands of dollars a year on extended license to protect myself.  Can someone please explain to me why there is such a price difference?  Thanks,Patrick

https://as2.ftcdn.net/jpg/02/16/28/25/500_F_216282527_UniAaJMG2tTJMAdXmQmnLMgEHoPKLLzf.jpg That's not how you spell Rhythm! So I have to pay for this? It's useless. !!

I recently was moved by my employer from single user to Enterprise ETLA licensing. I have an Adobe Stock under the old license account that did not move to my enterprise license. And since I'm in Enterprise licensing I can no longer access Adobe Stock with my Adobe ID (which is the same for both). I need to obtain this month's invoice, as well as access the Stock assets. How can we make this happen? Thanks!  Chris Finkle[email and phone number deleted, please do not post private info here][Discussion moved from Adobe Creative Cloud to Adobe Stock by moderator.]​

Help!!! I used adobe stock free trial to download 10 watermark free hi res images for my business website but I have had a very angry comment made by one of the copyright owners calling me a thief saying i had no right to use it on my website. I checked the license terms and was under the impression this was legitimate use. Have I misread the terms and subsequently 'stolen' the image...?

Hallo,bei Kauf von einzelnen Bildern mit erweiterter Lizenz kann ich die Rechnung nicht dem Bild zuordnen, da auf der Rechnung keine Bildnummer vermerkt ist. Wie kann ich diese Zuordnung korrekt durchführen.Liebe Grüße,GHNÖM AG - Firmensitz: 2500 Baden, Vöslauer Straße 109FN 114782y - LG Wiener Neustadt - DVR-Nummer: 0594571Hinweis zum Datenschutz: www.noem.at/de/datenschutzbestimmung

I can use a stock logo as part of a website only as a public appearance not as an brand logo. I would not try to License that as an official brand logo.

I literally just downloaded an image and was upset it wasn't vector. In searching how to report it, came across this thread and when I read this comment... Some mornings I tell you! Downloaded the actual file now.

Dzień dobry. Jak moge uzyskać fakturę za płatność - zakupiłam zdjęcia na użytek spółki. Izabela

I had 26 credits left last month, had payment trouble for a few days and got Adobe Stock account during that time effectively suspended (I couldn't even download the paid for images), and when I paid for a new month I got only 40 new credits and no carryover credits. Is this normal?I'm on annual plan with a month to month payment.I get not getting new credits when I didn't pay at once for a new month, but thos 26 credits were paid for and I should be able to use them freely.