Questions

I had the same question. I didn't find the official "legal terms of use" helpful in answering this specific use question.

Hello!I just cancelled my account and I want to know when should I get my refund?This is my Invoice ID:[Removed ID by Mod]Happy if you can help me out.Thank you!

This is never been fixed. Your company is a shame.   Today MARCH 2018 I opened a ticket. I have been waiting for ages and then, the very moment I had to check my work, I get back to the support chat and it was closed because apparently, they waited too much. Now the above story brings the following questions (to anyone that has a minimum understanding of customer service and user experience): 1.  Is it really possible that what is SUPPOSED to be the number one product for designers and innovators has the WORST EVER customer service and user experience? 2. Is it really so clever of Adobe to think that, given all the awesome alternatives to the Adobe Suite popping up daily (I am moving 100% to Sketch for example after the awful experience with shady Adobe marketing and sales dep), to have such a ridiculous customer support system? When even the most beginner entrepreneur knows about the value of a lifetime customer? Gosh, this is the most shameful customer support and membershi

I am shocked and so embarrassed that Adobe is based in San Jose where I spent 10 years of my life and where most of the companies there at least attempt to be decent. I signed up for the free trial month of Adobe Stock even though that only allowed me 10 photo downloads, but it was to get me started and see if I liked the service. I made the mistake of coming to cancel the service 1 day too late so I had to bite the bullet and allow payment of 36 euros for another month but I wrote on my calendar to cancel it 2 days BEFORE the next month was up.So that is today only here is the surprise: it seems since I went into the first paid month that I am obligated to pay for a FULL YEAR. I had read the small print before the trial and I have re-read the small print now - it is not clear! Adobe should be ashamed of taking hard earned money for nothing. If I cancel now, I will have to pay 180 euros and I will get nothing. Now that I am on the cancellation page it is clear.I feel cheated and will N

I have found this same problem, Items need a better explanation before purchase, I have downloaded a few that have a jpeg in an Ai file, there should be a way to comment and give feedback on usability of images. Or at least flag up content so other users know what to avoid. there is just no communal aspect to Adobe stock. even a preview of layers would do. Anything like this.

Hello, On my adobe stock account I had 9 free photos left and I was trying to license a photo and it charged me for it when it was not supposed to.  It's file number is 52700035​ I would like to license the photo but I just don't think I should have been charged. Thanks

HiI have recently bought two images through Adobe Stock using up 2 credits - one downloads, opens and works perfectly, and the other doesn't.The image that isn't working is here:Heart and circulatory system - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock The item number is FILE #: 48275611The error message I get when I try to open in Illustrator is: "The operation cannot complete because of an unknown error." - which isn't very helpful!Looking around the forums I've seen this post - Re: AI 2017 Won't Open any new files This seems to be the error I am experiencing - is the image in question corrupted?The other image I bought works fine from the same source - so I'm not sure what the issue is. I'm using the latest version of Illustrator. ThanksJon

Hi. I bought the jpg version of an illustration and need the vector. Image #5053935Thanks.Mary Ann

Just having this issue today.  So what to do?  I don't have AI, just Corel Draw.  Where can I get files I can use??

Hi,I want to buy images, but subscription based is not worthwhile for me as I do not use so many, so I want to buy one off images, and for some reason, I am unable, as that option is not available to me, any ideas.Perhaps this screen video will explain and you can see my issue.Recording #105

Buongiorno a tutti,credo sia un tema semplice ma non sono riuscito a trovare la soluzione: vorrei inserire il mio portfolio fotolia sul mio blog personale, è possibile?Se si, come? L'idea sarebbe "duplicare" la pagina portfolio o, alla peggio, inserire un banner che riporti al portfolio.Grazie a tutti per il supporto!Nicola,

Hello,I accidentally purchased an image when I had no intention of buying an image in the first place.  I figured there would be some sort of payment confirmation before $88 was taken from my account.  Please, this is a lot of money to me and I wasn't planning on buying any images anyway.  Is there any way I can have my money refunded?  The order number is ADB023795327Thanks,Alex

Hello, I'm suscribed to creative cloud. yesterday, I bought 1 image on adobe stock. a small meter at the top of the page has gone from 120 to 119. Does this counter represent the amount of free images I am entitled to? can you assure me that I will not pay for this image or should I pay them in advance?And for videos, have we got free videos?thank.

I'm trying to find a map of Brasil that is in the Portugese language... the spelling should be Brasil, not Brazil.Is there any way to filter results by language?

Hallo, ich würde auch gern die kostenlose Testversion kündigen.Allerdings weiß ich nicht wie. Unter Abo verwalten erscheint leider nicht der Button "hier kündigen" und mir wird keine andere Möglichkeit der Kontaktaufnahme geboten.

I am in this same situation! I have tried for some time to get the Stock Photo portion off my account, with no luck. It does not show a cancellation button. I didn't even realize I signed up for it as I thought it was part of my CC program as a perk. I never intended to buy it in the first place. PLEASE help me as the support links do not allow me to call Adobe, chat or email! 

I have a Fotolia account where I still have credits to buy pictures. I cannot go to Fotolia anymore as the site is redirected here. But I cannot login here with my Fotolia credentials. How do I get the remaining credits transferred to Adobe. I never received an e-mail or anything how I should deal with it, so I'm a bit lost now in the world of Adobe.

Hello,I signed up  for the 10 pictures per month plan and have not used any of the stock footage for several months and now. I will like to download 60 photo's for a project I have coming up am I able to do this without being charged extra.Thanks for clarification,Raquel

hi,Im hoping you can help, I've managed to get myself in a real mess, I bought adobe stock because I was told i needed it for my visa application and viewing pdf's (I now know that's stupid!).i have never used any licences but I have gone over my month trial period and now have to pay £200 for a service I have never used or needed.I know I should have been paying more attention but I'm not great at this stuff. Can anyone help please?Neve

Hi,The following file I purchased the license for does not open in Illustrator:https://stock.adobe.com/de/images/littering-garbage-around-the-trash-bin-on-the-street/118034890?prev_url=detailHow can I get a credit back to my account? I would then get myself aDownload replacement file.best regardsTina

I have 19 images in adobe stock.. When I cancelled my membership are the images gone? Or how long can I use them? Thanks!

I purchased this 3D item 187362789   and it won't allow me to place a decal on its surface. Its most likely a UV error on the model. If this can't be fixed, please can you credit my account back the £15 I paid? Thanks.

I just noticed a charge on my credit card for Adobe Stock however I never signed up and only have a CC Free Membership.Please fix this.Sam

Hello, I am unable to purchase video credits for my account (akil_ja): "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance" I am using a corporate credit card and when I try to update the info in my profile it says the: "There is a problem with the card information entered here. Please enter a different card or contact your bank." The card worked fine for my subscription so I'm not sure what the issue is. Looking at the forums it seems others have experienced this issue and your staff were able to get it resolved. Please advise.

Hi,I want to cancel my subscription on Adobe Stock, but when I get into Manage Plan de "cancel" option doesn't appear. Any help so I an cancel the plan before re-biiling?Thanks