Questions

This artwork jpg has a misspelling#22883308How do I get a credit back. 

I am a long long time user of Adobe, and recently got a membership to Stock. I have loved it however...after spending hours and hours on a project, saving previews to a library and going over them with my husband...i had two images left available and was going to license two extra images as well. when I went to license them... it was going to charge me and said I have no images left!!!!! I went to my images and apparently I 'licensed' two images that I never wanted. They were indeed images that had been in my search results, but i dont even remember clicking on them much less licensing them. I have no idea how it happened but I have noticed some odd behavior from Adobe stock site. No other site does this... sometimes when i am browsing the browser freaks out and changes pages really suddenly...it will maximize a random thumbnail and then suddenly load a previous page of search results. Its so frustrating when it does this and it drives me nuts. its also embarassing when im trying to go

Hello, I downloaded a background image from adobe stock which is used in another website. If I cancel the subscription, will I still be able to use the image in another website?

Hello,i would like to cancell adobe annual stock subscription.i don’t know how it has activated, I am not using it and money were taken from my card. I want to cancell it immediatelythank you

I have accumulated 65 paid image credit in my account, however I am unable to use them unless I continue to pay for an active monthly subscription.Why is this the case?It seems highly unethical where the user needs to keep paying to access something that is technically already paid for in the past.What are my options?

Once again, I was disappointed with the file. I downloaded a photo of the sky, which looks reliably on the thumbnail, after downloading it turns out to be a poor quality render with visible pixels instead of tonal transitions.image

I had personal accounts for CC and Stock that we wanted to move into my company's Team account to make it easier to manage and to share licensed images with my team, while maintaining my remaining credits.. Shouldn't be to difficult, right? WRONG!!!This started a couple of weeks ago when our IT Admin had me transferred and my individual account was moved to the team. Great, except anytime a team member tried to use a image I had licensed it gave them an error or asked them purchase a license. I tried following everything in Adobe Help and in the forums, and while my team could see the images, they still couldn't access the licensed copy. So, day before yesterday started off by calling in. The hold system said the approximate wait time was 14 minutes, 35 minutes later the call was finally answered. Then we were transferred to several people, finally ending up with a rep name Anushri. I gave permission over the phone to transfer the images to the team account. Then yesterday morning, I h

I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

And now you want me to pay a lot of money... please help

Hi Sheena, the low resolution image with size: 1000x667 is definitely NOT HELPFUL!It's 4 times smaller than the Original and you can't analyze if the picture is sharp enough.I just bought a picture and exactly this issue occurred.Unfortunately there is no possibility to reach someone of your support by phone, even if it's provided on the support site.(Unless you choose the option "I'd like to cancel my subscription")It looks like I have to reactivate my fotolia.com account. Their handling and support is far more customer friendly.

Ordered trial and cancelled same day but have been getting charged monthly. Your Customer Care Contact seems to be set up to deter any cancelling. How do I get credit for the past two months of billing. It's easy enough for Adobe to see I never used this after the only day I tried it and cancelled.

The files I am licensing is saying cannot download file. Today is 2/22/18 and none of the files will allow me to save to my computer.

Hello,I'm a freelance designer. I'm creating visual contents (for advertising) for social network platforms for a company and I need to know if I can use my adobe stock subscription to download and use images with the standard license for this purpose.Thanks in advanceAnna

I have tried everything. I need assistance. Trying to buy 8 stockphotos from Adobe Stock - but it won't let me.This has been going on for 4 months now!Adobe is able to invoice me each month, so there is nothing wrong with the creditcard number.Emptying cache, clear cookies, signing in and out... nothing. Please help here.

I have licensed and saved File 117673258 in error, I was meant to save a preview for draft artwork.Is there an option to undo the licensing of an image?ThanksEmma

Bonjour à tous,Je suis souvent déçue de constater que mes fichiers ne sont pas regroupés par séries quand je ne les télécharge pas le même jour.Et pourtant, ils contiennent les mêmes éléments, je les classe dans les mêmes catégories...Pourrait-on avoir la possibilité de demander un regroupement d'une manière ou d'une autre?Lise.

Hi,I licensed file 139016015 and didn't realize it was a .ai file, which I am unable to open.  Is it possible to get this file as a jpeg?  If not, can I unlicense the image since I can't use it?Thanks, Gillian

I licensed and downloaded FILE #: 116082358 but meant to license FILE #: 117164247Same shot, different lighting. Is there any way I can get the correct image?? Thanks!!

plus aucun accès sur le site depuis cet aprèm....J'ose espérer que c'est un bug informatique tout simplement... .... , car si fotolia n'existe plus, et si je ne me trompe pas, il n'y a :Aucun message d'arlerte sur une page encore valide de fotoliaAucune redirection vers une page d'explication...etil n'y a eu ces derniers jours :Aucun message dans la messagerie des contributeurs qui étaient dévoués et qui ont scrupuleusement servi fotolia en respectant les règles et règlement....kazy

Salve,ho difficoltàa a caricare il modulo fiscale in italiano per la complessità delle informazioni in inglese.Devo solo riconfermare il vecchio modulo , qualcuno potrebbe darmi una mano? Grazie

Hello,I have the following problem: when I try to remove a photo from the list of considered and select the image, after a while (when a window appears to confirm the decision), the selection skips to the first picture and it is deleted. I mean, if I wanted to delete the picture at the end of the queue, to get to it, I have to remove all earlier ... Something is wrong here. Is this just my problem or some general system defect?Regards,Iwona

So I ordered a product from Stock.  I never received the product, a confirmation email, or any other communication.  I unfortunately tried 3 times and was charged 3 times despite receiving a message that says something like "we are having issues processing order.  please contact customer service".  Of course, then I go to the customer support area and they make it impossible to actually find someone to talk to.  The chat is currently disabled and there is no email or phone contact info. Does anybody know where I can find support and get my refund?

I forgot I had applied for a one month trial, then when I checked my monthly statement I saw the charges for 24 pounds a month and for cancelling you are charging me 100 pounds. Never again will I ever deal with Adobe. You should ask the client at the end of the free trial if they want to continue or not - highly unethical business practices.

Hi, I have been reading the legal info for Adobe Stock and I have a question about the restrictions in section 3.1(b) of the terms to the standard license: if the Work is modified to the point of being an "original work of authorship" so that it can be distributed in merchandise [as described in section 3.1(b)(2)], does this obviate the distribution limit of 500,000 specified in section 3.1(b)(1)? Further, if the product is a digitally distributed videogame for computers (Windows, Apple, etc.), does this qualify as a product to which the limit does not apply (such as "mobile app")?Thanks for your help.Winslow

Hi-- I tried the Abobe stock for one month. I actually accidentally downloaded two images before I could figure out the right thing to click for a preview. However I then decided to save my remaining ten images to my library so I could use them later. I cancelled Adobe Stock because I don't need any more images. But how do I download the images I bought and put in my library?