Questions

am currently on the 7 day Illustrator trial. Had been browsing through stock.adobe.com and saved a number of images to the cloud (middle icon on each pic). Now I can't find them. They are not in "My Library" - did none of these save and did I waste my time for an hour?

During the free month trial of adobe stock, I realized that I could not actually afford the service, so I canceled the service. However, a month later, I get an email saying they were unable to charge my previous credit card, and that my payment was now overdue. I checked my account, and found that stock was not in fact canceled. I don't plan on using any of the assets given, so how can I just end this?

I can understand your business logic in only letting people keep their images if they keep renewing every month. However, I'm left feeling very let down by the service here. I had 60+ Images stored up and didn't see the point in continuing to pay monthly if I'm not using it at the rate of 10 images consistently. I received no warning to use the images or that they would be removed from my account so now it feels like I've been robbed of 6 months worth of payments to Adobe Stock, feeling let down by the service here.Rant over.

I just recently decided to try out stock images after receiving several emails to download 10 free images or videos.  I started the process, logged in, gave a verified PayPal account in case I forgot to cancel and went beyond 30 days and then downloaded the images.  I noticed that my PayPal account had been debited $79.99 x 10, ouch.  But PayPal also said that Adobe had credited that back to me.  But the Adobe funds never entered my PayPal account to be transferred back to my checking, It just said "processing".  A call to PayPal found that they had no clue why funds were not transferred back.  Rajesh as Adobe Customer Support said I had downloaded from the wrong area.  He could not explain why nothing altered me to this when downloading. He sounded like the guy caught up in a lie with no where to turn. But he said he would escalate the call and I would receive a call within 24 hours.  Never happened.  When I called back I was told it would

Hi, This same issue has happened to me with dollar stock. I had at least 20-30 credits left unused and I can not access them. It says I must sign up to a subscription to purchase images where I did not have to do this before!!!.. Can I please be added again Kanikas. Thank you.

Hello,I bought some picture (#82092229) from a object on a white background. I thought it was a studio shooting, but when I zoomed I discovered that it was already cropped. And poorly...I'd like to choose another one, pleaseThanks

I accidentally bought six lisences that I don't want. Can I unlisence them?

I need a refund as well. I purchased a $49 package yesterday only to find the images are too large for my use. A rep in chat suggested I purchase Photoshop to resize. How crazy is that suggestion. I normally purchase Fotolia photos but yesterday, was bounced over to Adobe since you purchased that. Fotolia had different sized images to select from. Adobe has one huge size that is unworkable for me.Please let me know how to get a refund of the package i purchased yesterday.Thanks,

How do I get my hands on one of these. I need this for our office!Love it. Can I buy one?

My hard drive crashed last week and all the images I downloaded were lost.  Is there a way to download those images again without incurring any additional cost, because of my circumstances?

I've been sat trying to figure this out for too long... I have a student creative cloud membership and at some point i ended up paying for adobe stock which don't want to be doing because I never use it and when I try to cancel it I don't even get the option to. I don't think I'm being stupid but if I am missing something please tell me what it is... I cant for the life of me figure out how to cancel it, the help system has been less than useless and I'd rather adobe stopped trying to steal my money.I've included a screenshot.

I have a few cases where the Adobe Library has licenses the same image two or three times, when I only licensed the image once; I would like to reclaim the extra image credit.Thank You

I was given wrong information by an adobe rep, and immediately tried to get the image returned and a refund so that I could purchase the correct image. I've had one very ardous phone call, then 2 chats with no results.  I can send you the transcripts if neccessary.​ My original order is #ADD007434000,The​ stock image is #110453712.and the Adobe Case: 0188644551All I want is a refund in a timely manner so that I can purchase the correct image.  It's been over a week with no conclusive information.​Thank you,​Carrie

I tried it: I don't want it.   After lots of frustration, I tried following official cancellation instructions for adobe stock.  Still not possible.  The option just isn't there to cancel.  This is just really convenient for Adobe.  You can spend your photo credits with a single click, but if you don't want to get stuck in a ridiculous annual contract, it's an hour or more of frustration resulting in failure.I'm spending my 8 remaining photo credits on random stuff, just because I'm so annoyed at Adobe; it's all I can do to make them pay...Please cancel my trial, or fix your website so I can do it myself.  (PS: the status monitor says account management is fine.)

Hi Sheena,My mouse didn't go nuts, but I somehow ended up with a licensed image that I had no intention of licensing, too. This is my first time using Adobe Stock and I was adding a number of images to a library, so I must have somehow licensed it while doing that? I don't know. There was no confirmation or anything like that, but based on what I'm seeing in the forums it looks like maybe there should be.It was this image: 134640882

this has happened to me just now File #: 42986636

Hello, the Adobe Stock Product would be included in the "Cloud" bundle. As far as I can see, the documentation always to "license free" images.Would it be possible to use Adobe Stock as a normal asset manager (in this case I would have to import the stuff that I already have)?If it is not possible, is there any other Adobe Solution that you can recomment (ideally that works or comes together with the Cloud bundles)?Thanks for your help,

I accidentally purchased a video on Stock. I then deleted the video from my library without downloading it.I contacted support looking for a way to be refunded on the purchase, since it was accidental. They repeatedly told me that I had downloaded the video, so they couldn't issue a refund. I definitely have not downloaded it. I checked my download history and my whole computer in case I did it without realizing, but it's definitely not there. They then offered to remote into my computer and help me download it. I repeated that I do not want to download it, I just want a refund.My case has supposedly been escalated to the senior level, since I continued to complain. They say they will contact me within 48-72 business hours. I asked if there was a number I could call if I did not hear anything, to follow up. They said there was no number and disconnected from the help chat.So, as of right now, I've paid $85 for a video clip I don't want. It's not in my library and it's not on my compute

Hi, I am not able to cancel my Adobe Stock trial subscription. It says my plan is to renew shortly, as in enter into the paid annual subscription.Please advise how to cancel or cancel on my behalf.Thanks

Hi there,I'm in the process of putting together an education website for learning using memory palaces (think of a painting where each image is a place holder for information).To do so, I will use photo-manipulation to make a collage of the images, with the individual images coming from Adobe stock. I am one person, and not working with a team or enterprise. My  question is, does the Standard license cover me if: - The main product is the educational information packed into picture format, and all stock images will be altered in the process.- The collage images will be available on the my website and on the mobile application. - The collage images will be incorporated into a video explaining the information - and the video will be available on my website, mobile application; and on youtube for marketing purposes. The Adobe Stock terms mentioned that the 500,000 copies restriction for the Standard license did not refer to a website and mobile application traffic, so I'm hoping that

I am new to this service and didn't know that you couldn't reverse the process of licensing photos. I have licensed at least 5 photos taht are very similar. I don't need all of them and I need to be able to license more for the other pages of my website. Again, I didn't know how your system works and there was no warning or explanation about the process of licensing photos and what would happen if you changed your mind.

Hi,I was having technical issues with my computer so took some time to get back to you.You asked for the numbers to the photos I licensed that were similar: 1.#151560572<https://stock.adobe.com/stock-photo/business-people-demonstration-or-protest-with-placard-stock-vector/151560572> 2. #106759540<https://stock.adobe.com/stock-photo/hands-holding-protest-signs/106759540>3. #84417607<https://stock.adobe.com/stock-photo/reputation-dead-body-chalk-outline-bad-poor-credibility/84417607>Thank you!Melzetta "Mele" Williams, J.D.The Diplomatic Scribe & Strategic Conversations ConsultantWhen You Can't Afford for Them to Misunderstand

Hello Adobe,I have been billed for Standard License when I was meant to buy the Extended License. Please may the last two purchases either be credited so that I may purchase the extended licenses or charge me the difference for the extended license please.Truly Customer.

What if it was accidentally licensed to your library not downloaded to your computer? I only noticed because the number of images available for download decreased and I went to my licenses and saw one I had not even seen and do not want FILE #: 161106945

Hello everyone,I have a situation and I hope you can help me. I tried to find a similar answer here on the forum with no success. The situation is like this:I am building an website with my partner. Both of us had membership on Adobe Stock and we licensed some images on each account (standard licences). Before launching the website we are planning to create a limited company where one of us will be the shareholder (100%) and the other one will be the Director. The Director will not have any shares in this company but the website domain is in his name.Questions;1. Can we use on this website images licensed on both accounts?If not:1.1. Can the owner of this new company use his licensed images if the images were licensed in his personal name?1.2. If the Director will be a shareholder as well, can we both use the images on this website?2. I licensed an image with two individuals in it and I am wondering if for the images where you can clearly see people faces is enough the standard license