Questions

Hallo zusammen,ich nutze für unsere Unternehmenswebseite (gemeinnütziges Unternehmen) zahlreiche Adobe-Stock Fotos, die irgendwie über den Webseiten-Anbieter Websitebutler lizensiert sind; zumindest hat Websitebutler damals gesagt, dass wir dort Fotos auswählen können, um sie auf der Webseite zu nutzen.Nun würde ich gern wissen, ob ich diese Fotos auch für gelgentliche Beiträge z.B. in unserem Instagram-Account nutzen darf. Websitebutler wusste darauf keine Antwort. Ich habe mir die Fotos bereits heruntergeladen und will jetzt erst mal die rechtl. Sitution klären.Ich habe für unser gemeinnütziges Unternehmen kein Adobe-Konto oder habe irgendwelche Käufe tätigen müssen.  Jetzt weiß ich nicht wirklich weiter.Vielen Dank für Tipps von euch!Verena

i wnat to cancel my adobe stock 16 credit plan. I bought the credit pack on August 22, but i couldn't download the 4K Video. So i couldn't use the credit. i'm a top administrator. but i don't see the cancel button on my plan page.and the payment method management button doesn't work. What should i do to cancel the Adobe Stock 16 credit plan? 

I have an adobe stock subscription and I tried to download a video. It's advertised as over 13 minutes and 29 seconds. When I download it it only gives me the 5 second preview shown on the site. When I open it in premiere's library window and download it from there (shows as already licensed) it still only gives me a 5 second version. So frustrated and have no idea how to access the full length of the clip I purchased. Here is the clip referenced.

Can somebody please help me, I keep on getting a "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." error. I tried searching for a solution within the community, but can't find the right solution. And if I want to upgrade to a different plan, I get an "Error" page. Thank you!

Hola, me dieron una version gratuita de prueba de adobe stock el cual no uso, se vencio el tiempo de esta version y me generaron un cobro por un año de este producto, el cual realmente no utilizo, que debo hacer para que me cancelen este producto y me reenbolsen el dinero?Gracias

Olvidé cancelar la prueba gratuita y hoy mismo se hizo el pago, como lo puedo cancelar y tener reembolso? Cuándo me voy a la página para cancelar plan no me sale nada de reembolso 

Hi, I've puchased the wrong items with my Credits. I'm new to using Adobe Creative Cloud Suite and thought I was purching items for InDesign however realised that I've purchased designs for Illustrator. How do I return those packs and get my credits back?Help! - Thanks Joyanna 

I mistakenly subscribed to an annual plan and paid for one month in Adobe stock. I have to cancel my plan because I lost my bank card. But when I go to manage the plan, it says "Your plan has been suspended. Please update your payment details." At this moment, I need to purchase another product from this account. I would like to know if I will be charged for the previous annual plan once I add my payment details again.

Getting the error " We couldn’t load your libraries. Try again by viewing all libraries." when trying to access stock libraries on the website.  It's not a sync issue, all my libraries are up accessible on the desktop apps, but I cannot access the libraries or add photos from the website.Chrome on a PC tried a couple of other browsers and got the same error message.

Hi,I've been a loyal Adobe user for over 10+ years and typically don't post on community forums. However, I feel compelled to address a significant issue I've encountered recently with Adobe Stock.The quality of the stock images has declined noticeably. It seems that the majority of available images are AI-generated, with very few genuine, high-quality photos or stock compositions. Searching for suitable images is already time-consuming, and the added challenge of sorting through AI-generated content is frustrating.I'm concerned because the current quality doesn't meet the standards I expect for commercial use, especially when dealing with brand logos or our flagship brand. This issue has seriously impacted our design workflow and content creation. The images are blurry images with unformed line work that cannot be used.I hope this feedback is helpful and that improvements can be made to ensure the quality of Adobe Stock meets the expectations of long-time users like myself.

I wanted to use Adobe Stock and it suggested the free trial version. Once I clicked on that button, it showed me the different subscription versions and I selected the monthly subscription - thinking that I would sign up for the free trial. But then only after the checkout I realized that there is no free trial and I had to pay on the same day? I would not have subscribed if I knew that was the case.  Has anyone else had this issue and how can I get refunded for this?? 

Hello! I can´t find any answer online to my question: How many FREE videos per day can I download with which MONTHLY abonnement? Thanks!

Quiero conocer porque me están cobrando el valor de $440.802 por cancelar mi suscrición. 

Hola. Uno de mis clientes quiere promocionar su libro en sus redes sociales. ¿Puedo generarle contenido con el material se Adobe Stock para ese fin? Cuento con la Licencia Mejorada?

Hello, Unfortunately, we bought a wrong picture by mistake: #226506301 Is there any way to reverse this purchase or return the licence? Sorry for the inconvenience. Many greetings from Germany

Hello. My image below made its second sale about an hour ago today. While looking at the preview of the image, I noticed something strange, but when I looked at the original image, I saw that there were some really bad errors: - The paw of the lion's right front leg is drawn as a human hand, not a lion's paw.- The lion's left front leg is in the wrong place- The gladiator's left hand holding a sword does not resemble a human hand- The hilt of the gladiator's sword is strangely elongated, etc.... I created this image on April 25, 2024, that is, in the early days of starting Adobe Stock. Unfortunately, I couldn't see these mistakes in those days, as time went by, I learned to see the mistakes (I'm still learning), and again, unfortunately, these (and many more) went unnoticed by the reviewing moderator. What I should do now is probably to delete this image from my account immediately. But what about those two people who bought it, what should I do, or what can I do?&n

I just downloaded a vector graphic that states the lines are editable, but when I opened the file, the strokes are expanded. How can you report this? File I downloaded: https://stock.adobe.com/images/digital-healthcare-and-telemedicine-editable-stroke-outline-icons-set-isolated-on-white-background-flat-vector-illustration-pixel-perfect-64-x-64/783231298?prev_url=detail&asset_id=783231298 

Hello I accidently ended up purchasing a license for an image today when I was trying to see how the license feature works. I clicked license thinking it would show me the 2 options so I could see the pricing but it automatically licensed the image. Is there anyway to reverse it and remove it since I did not want it and did not realize it was a one click checkout without any options?

I am not able to cancel my free trial subscription please help.

무료체험판할때 프리미어 프로랑 어도비 스톡이 함께 선택되어 70400원이 결제가 됐습니다. 무료체험이 끝나고 환불하려고 플랜관리를 가보니 스톡은 없고 프리미어 프로만 있어서 취소했는데 70400원이 아니라 3만 얼마만 취소되더라고요. 어도비 스톡이 플랜관리에 안뜨는 경우 환불은 어떻게 받나요

Hello. No matter how hard I try, I cannot achieve the quality I want in visual production with artificial intelligence. For example, the image I added below turned out to be quite nice, but I cannot send it to Adobe Stock due to symmetry errors on the white wall that resembles the monument in the middle. Another one of the tons of images that go to waste. Waste of time. Even though I describe features such as "very well focused, sharp focus, very vivid colors, highly detailed, realistic, error-free drawing, highest quality, accurate drawing, correct symmetry, studio quality rendering" in the request, these are not very useful. I wonder if there are any tips, methods, etc. that you know and can share to get the artificial intelligence to draw "correctly"? is there? Thank you.

I am a programmer.I want to get my earnings amount using API.Is this possible or not?

Hello, I will use an Adobe Stock illustration that I modified, and add some graphics, they will be used in a book that will be free for children, how should I give credit? and what type of license should I have? thank you

Hi there, my company entitles me to access unlimited Adobe Stock under an Exteneded Licensing agreement.I have downloaded multiple images that I would like our Creative Agency (external) to use to create a  document they are helping us produce. Is this allowed? It will only be used by my company in the end.To summarise:They are asking if they can use the imagery as a third party vendor. They also wish to alter the images so this might be more complicated?If you have any documentation that would be useful too.Thanks 🙂 Thanks for your help!

I submitted some 3D-rendered icons for stock. Some of them were rejected due to quality issues, but others were accepted. I rendered all the icons with the same quality, so I don't understand why some were rejected and some were accepted. Does anyone have any insights on this? The only accepted icon is the 3D Scooter Icon!