Questions

I had 10 credits a month subscription.I recently upgrade to 750 plan credits.I used around 380 credits for the month and when i was charged for the month the credits from previous month dissappeard.I now have 750 credits and this 370 that left are gone.Are the credits active only for the month becasue when i have 10 they accumulate every month.Thanks

An employee purchased and downloaded several images that we do not want/need. Is there a way to get those credits refunded?

I am an individual user.Is it legal for me to use videos or photos from Adobe assets that I downloaded as an individual user on my company's website?

I'd like to purchase Storm and sunset. - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock but do not want to have to sign up to a plan or pay more than the cost of just the one single image. Is it possible to do this?  I realize there is an option to sign up to an annual plan whereby I can download 10 images for free, but I am guessing that there must be a catch because once I have passed over my payment details I am pretty well certain to keep getting charged each month.I mean what would be in it for Adobe if I were to sign up, download the image of my choice, only then to cancel my account? Always supposing I were to manage to download this image, would a standard license cover me for using this image on printed flyers of up to let's say 20,000, and/or on a website?

Dear Adobe-Community. I need your support with a specific request. Years ago, in June 2020 we downloaded and licenced the attached image from Adobe Stock. It was used in a Social Media Post which is still on the internet. Unfortunately we got an E-Mail claiming a Copyright Infringement of this image. While going through our licences on Adobe Stock I couldn't find the mentionned image anymore and it generally wasn't visible on Adobe Stock anymore, even if shown in Google Search (see attached screenshot). Therefore we can't find the needed licence reverse the fraud claim.  Thank you in advance for taking care of our request.

Tenho asssinatuta a mais de um ano do nada me cobraram R$124,00 por adobe Stock. Coo podem ver eu usei apenas 7 dias cancelei e removi a renovação automatica, e após meses me cobraram de forma indevida R$ 8 mais os R$124,00. Além de quando vou cancelar querem me cobrar R$198,40. Isso é ridiculo.

I accidentally purchased the wrong image. Would it be possible to refund 1 credit for #339089325? And I will delete the download. Thanks!   [moderator deleted attached original quality asset]

Hi there, its kinda crazy. I got 3 animations, that were labeled as "seamless loopable animation" , which turned out to be false. Now i noticed there is no option to report it to adobe and not even a way to return?Is that correct or am i just blind?Best regards

Hey bekomme Diese meldung: Eine Transaktion kann aus verschiedenen Gründen fehlschlagen. Überprüfe deine Zahlungsinformationen noch einmal und stelle sicher, dass sie korrekt eingegeben wurden. Wenn das Problem weiterhin besteht, musst du möglicherweise eine andere Zahlungsweise verwenden oder bei deiner Bank nachfragen. Ich versuche seit Wochen zu Zahlen, egal ob Keditkarte Paypal oder Bank es kommt immer diese Meldung. Wollte gerne noch Adobe Stock kaufen das geht aufgrund der Meldung auch nicht

Ive bought a design under extended license , am I ok to put it on a mug soley using that design for selling?

While searching for the appropriate image, I mistakenly clicked the license button instead of the preview button for 462788209 today. Despite my efforts to rectify it, I couldn't find a solution to revoke the license. I discovered numerous individuals who encountered similar issues. In my opinion, adding a secondary confirmation step for the license button could prevent such inadvertent actions. Regards,Juan

So, I had a test subscription for Photoshop and Adobe Illustrator for University in december. Apparently that included Adobe Stock aswell since I don't recall ever booking it. After cancelling the test subscrptions including Adobe Stock in time I got the Adobe Creative Cloud for students. However today I noticed that Adobe ist billing me a monthly 35,69€ for Adobe Stock and Firefly. I checked my mail and it seems that immediately after cancelling Adobe Stock for the first time a new subscription order was placed. I do not recall doing so neither intentionally nor accidentially. Now if I try to cancel said subscription it is telling me that since this appears to be a year long order that I have to immediately pay 177 something euros to unsubscribe immediately. Since I did not book this willingly is there any way to cancel my Adobe Stock subscription without paying the extra fee or maybe to get a refund???  

Ich bin völlig neu hier und auch wenn ich mich bemüht habe, sämtliche Lizenzinformtationen zu studieren gibt es doch einige Dinge, die mir nicht ganz klar sind. Wenn ich als Selfpublisher selbst eine Standardlizenz für ein oder mehrere Bilder für ein Buchcover erwerbe und möchte die Datei meinem Coverdesigner für die Erstellung meines Covers überlassen, dann muss ich, wenn ich es richtig verstanden habe, vorher vertraglich sicherstellen, dass der Designer diese Bilder ausschließlich für mein Cover verwendet. Angenommen wir haben alles notwendige vereinbart, in welcher Form könnte ich die Datei dem Designer zugänglich machen, wenn die Weitergabe einer eigenständigen Datei nicht zulässig ist?Über eine Antwort würde ich mich sehr freuen.

Ich wollte nachfragen, was genau der Unterschied zwischen Illustrationen und Fotos ist. Persönlich erstelle ich ausschließlich KI-generierte Bilder und bin oft unsicher, welche Option ich wählen soll und wo genau da der unterschied ist.

Bonjour, nous souhaitons nous désabonner de adobe stock, comment faire? 

I have tried to restore a link in an InDesign document, but the asset which I bought in 2017 is no longer available? #8256812.How is it possible to restore or at least increase my available assets by 1 if this is not possible? Many thanks

Hallo Zusammen, ich bin gerade dabei einen Clip für ein kleines Social-Media-Projekt zusammenzustellen. Vor der Veröffentlichung bin ich nochmal alle einzelnen verwendeten Videos auf die korrekte Lizensierung durchgegangen und siehe da, eine Datei taucht auf, die laut Adobe nicht korrekt lizensiert wurde. Es handelt sich um ein Video:Fire and Stone cinematic background loop, stock.adobe.com/de/363669438Da kommt jetzt aber ein Fehler 404 - Seite nicht gefunden, mit der netten Raumfahrerkatze. Dafür finde ich das gleiche Video von Motion Templates jetzt als fire and stone background, stock.adobe.com/de/398389767aber plötzlich nur noch im Probeabo kostenlos und unter neuer Nummer. In der originalen Dateiinfo findet sich nichts brauchbares zum Ersteller des Videos, so dass ich nicht mehr feststellen kann, ob das ursprünglich auch von Motion Templates war oder ob das jemand anderes veröffentlicht hatte. Klar, es ist jetzt kein Kunstwerk sich ein neues Introvide

Dear All adobe member:  I have been charged twice 2!!!!!!!!!!  after I have cancelled my Adobe subscription free trial. Hope everyone see it and did not do the free subscription. 

Hi there, I have a question regarding the terms and conditions of selling photos to this platform. I work in a railway company and we discovered that there was a stock photo of the train that belongs to us, the photographer had removed the logo from the picture but it is still well recognizable and well-known that this particular color train belong to this specific railway company so it is really well distinguishable. Is this allowed or should the photographer have asked our permission first for photographing our train, removing the logo and posting it up as stock image for everybody to us? Thanks so much for all the advice and info in advance, Best wishes, E.

In June 2023, I purchased an Adobe Stock plan.  In November 2023, I was under the impression that I upgraded my account to include all creative cloud apps + adobe stock.  Fast forward to 2 months later (today), customer service tells me that the upgrade not only did not include adobe stock, but also cancelled my adobe stock subscription and my asset credits.   Customer service told me that I can't reinstate (I want to reverse the cancellation, pay up to date, get all my assets restored, and continue on with the original expiration date of June 2024).  They say I have to start over.  I already lost 5 months worth of money that I seemingly can't get back , so I'm not eager to sign up for anything else yet.  But it might be worth it if the previous ones are restored with a renewal.My question:  If I restart the adobe stock subscription, will those 5 months of stock be restored?  

here is some stuff 

I had saved a while ago a lot of assets, mainly icons, into a library (see printscreens attached) and I only can see all them from the software itself, XD for example, but when I access that same library on Adobe Stock website, I only can see those who I saved from there. Where did Adobe put my assets and how to manage them? I wanna build a personal library only with icons, however many of them I already have saved locally on my hard drive, so now I need to put them online. How to? 

Hello,I have a problem.I can't download stock images.I have tried everything in troubleshooting for problems downloading stock images:1. Ensure that a pop-up blocker is not blocking the download page.2. Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.3. Sign out from Adobe Stock, sign back in, and try downloading the asset again.4. Try to download the image using a different browser.5. Clear your browser cache and delete your Internet history.It still won't download to my PC.Please help me. Thank you.

Can somone please explain to me why I am getting charged $197 exit fees when I pay a monthly subscription?I am trying to get answers/ reasoning of why this amount is so high or at least a break down of costs but I just get sent through multiple webpages that give me no information.I beleive these exit fees are beyond ridiculous for a monthly subscription and I have no way of navigating it. I would not recommend Adobe to any designers. I really hope gen Z can invent a better program so Adobe doesn't have the monopoly in the workplace and design field. Absolutely rdiculous and unapproachable. 

Hallo,  ich habe leider den Fehler gemacht für 4 Bilder die falschen Lizenze zu kaufen. Ich habe nämlich den erweiterten Lizenz gekauft und nicht die Standardlizenz (mit unserem Unternehmensaccount). Kann das Rückgängig gemacht werden? Danke und viele Grüße