Questions

Hi all, I've licenced an image from Adobe Stock featuring a model for use in advertising and marketing of a product. The model has reached out saying that advertising this product is not permitted - the specific product is excluded from the contracts they signed.. However, our product is not illegal or p*rnographic and it also isn't specifically mentioned in the "restricted uses" part of the Adobe licence. The image in question is on pretty much all the Stock Photo websites. I would presume the model release form required by Adobe would be a standard one? Does Adobe accept model release forms with custom restrictions? I have checked all the major stock photos sites for their sample model release forms and none of them specify a restriction for our particular product use-case. I have reached out to Adobe Stock Copyright team last week, but still waiting for reply.

I am trying to download an image (417220710) which shows the trnsparency hatch pattern in the background. When I download it the background is NOT transparent.  How do I get the image with the transparency as indicated?    There doesn't appear to be any way to replace the hatch pattern with a transparency. I trid photoshop and Illustrator with no luck.   

Hi everyone! my name is Ali I´ve got Adobe Illustrator for free, then upgraded my plan. When I wanted to cancel for the first time I thought I did, since the creative cloud told me to delete all my apps in my computer. Then Idk how, but I was suscribed to Adobe Stock. Now, I want to cancel and Adobe wants to charge me for that when I don't even know how I got this plan for starters. I can't contact anyone from Mexico's team (which is where I'm based) since any of their phone numbers are available nor functional. Please help! Adobe Rip Off!! 

Hi,I'd like to know if Music Stems are available to download from Adobe Stock if it's a track from Epidemic Sound?Thanks,Balazs

I am working on a video for a client, they have sent me multiple adobe stock clips to use for this project, but one of them seems to be corrupt on my end only. The video has this weird glitching troughout, but it's only happening for me and not the client? (This is also before importing it into any editing software) 

I have the same problem. Deleted Cache in Browser before, reloged with the right ID. All Licences between 05.10.2018 and 10.05.2023 are not visible and have gone. My bills in the Admin-Panels are still there. This looks like a mistake in the System ...

How do I go about being able to use this font from the Editable EPS Vector File? When I downloaded the file it only shows the attached picture but I need to be able to use the particular font of the word "CANDY"

I have 23 assets like this that are unavailable.  I have never used them.  I asked chat for credit for these assets and they just left me sitting for 20 minutes with no reply.   How can I get my credits back?  This is ~$50 worth of product and two months of planning down the drain.   I don't see any point in continuing this service if I cannot use the assets. 

Hello! I was looking through Adobe price packages and there is the "10 Standard Assets", does that mean that you only have 10 downloads available for each month?

I cancelled my plan but continued to receive invoices eventhough I was no longer using the service. I am disputing (2) invoices that I should never have been charged.

I have the same problem, and it does say to me that I have a subscription to adobe stock. It's the same bug for all templates and stuff. I don't know what to do.

Hello, i just wanted to find out if we can use the coloring pages for a coloring book to sell without modifying the download or do we need to attribute the creator? The standard licence is confusing and i'm not sure if we have to make changes to the coloring pages? Thank you.

Hi, I have problem with account. Need contact with team adobe stock - no chat. Only e-mail. Please help me find this.

Sehr geehrte Damen und Herren,Kann ich von einem Foto, von dem ich bei Ihnen eine Lizenz erworben habe, für private Zwecke, ein Bild in z.B. Öl, Pastel usw zeichnen. Oder brauche ich dafür eine spezielle Lizenz?Was ist denn wenn ich dieses Bild verkaufen möchte, brauch ich dann auch eine spezielle Lizenz?

Hallo, kann ich die Fotos von Adobe Stock für meine Bilder als Malvorlage benutzen, ich mal in Öl und Pastell. Wenn ja, ist es dann nur für meinen Privaten Gebrauch oder kann ich meine Bilder auch im Netz reinstellen und verkaufen? Viele Grüße A.J.

I just licensed this adobe stock 3D model for Dimension. It has an issue and won't render properly. If you apply any graphic to it that graphic appears backwards. If you render it the whole thing only comes out black. I've read that this problem is because it the file was made "inside out." https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/324077301   Is it possible to have this fixed? If not, can I be credited for the license?

I am going to be using the photos on social media and in articles that i am writing and co writing. Exactly what do i need to put on the photo? how big does it have to be and can it be written in a comment somewhere or does it have to be on the photo? Thanks

Sorry, we know similar questions exist but we are still unclear as whether or not the standard license covers us if the vector graphic being purchased is NOT the main value of a product being sold. We create worksheets that are sold in PDF form and the graphics we use only serve as support imagery for the main content. The standard license says: "Create products for resale where the main value of the product is the image itself. For example, you can’t use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the image printed on it."No one would be purchasing the worksheets we sale "specifically because of the image printed on it." but it still seems there is ambiguity here. Here are examples of the worksheets we sell:

I downloaded FILE #: 501267162 as I vector (.ai). When opened in Illustrator it is an image, not a vector. 

The "solution" on this page does not work anymore because the interface has been redesigned.https://community.adobe.com/t5/stock-discussions/stop-assets-from-automatically-downloading/m-p/10778257 Same problem exists: How do we stop assets from automatically downloading?This feature is an annoying problem, bad UX (download notifications nag every download with unnecessary prompts) and poor UI (download nags cover up the interface) There is no preferences section from the main menu to turn this off. The on/off feature has been removed from the interface. Its as if whoever redesigned stock.Adobe does not actually have to use it every day...

I am wondering if it is possible to find the designer resposible for work I have seen on adobe. I like the designer's work but I am looking for something custom made

Our Adobe Stock plan renews on the 20ths of a month. We pay via direct debiting. We did that for years, but since june of this year on the 20ths all remaining credits will be deleted and it takes several days until we can use our monthly contingent again.We contacted support several times already, resulting in us being told there's an issue with payment – again, we do pay via direct debiting, so there's not much wrongdoings from our side. Also it worked perfectly fine for years.As a communications agency we do have to rely on the accessibility of the stock material and being unable to use it for several days is disturbing to our workflows, as it has already caused us missing deadlines and forces us to spend hours trying to resolve this – so far without success. This situation has become unacceptable and I (on behalf of my company) would be very happy to have these issues finally resolved. Thank you!

Hello Everyone! I would like to make sure about the extended license of files purchased on Adobe Stock. I work for a company that sells photo books, photo albums and other photo products. We offer customers ready-made templates for individual photo products that decorate their photos. Templates can be edited in our internal tool. The template includes ready-made backgrounds and individual elements (clip art) that customers can edit (move, scale, rotate). I would like to make sure if the purchase of an extended license for this type of graphics allows you to directly upload elements from the set (in unchanged or modified form) to our editor? Doesn't allowing the customer to manage such an item bend the Extended License rules? Example: https://stock.adobe.com/pl/images/italy/117596036?prev_url=detail&asset_id=117596036 RegardsSandra

Am I able to upload standard licensed images I've downloaded whilst subscribed to Adobe Stock onto a free-to-use online events advertising website without breaching the standard license subscription terms? 

I just enrolled on the site and starting poking around at images. Without understanding how it works I clicked license which I didn't realize forfeited my credits that I had. I thought I was just saving them to choose from later. Is there any way I can get those credits back? Adobe customer service says no. It was just 3 photos for 3 credits.