Questions

Después de acceder a adobe sing, en el momento que clico sobre solicitar firmas para poder seleccionar un archivo, se queda tal cual sin hacer absolutamente nada, por lo que no puedo seleccionar ningun archivo para subirlo y que sea firmado.  (lo utilizo por la WEB) 

Hello,Do I need to be an admin to be able to connect adobe sign to an app I created and tied to a flow?  I'm receiving "create and authorize OAuth connection failed".  I have tried all 3 possible sign-in options and get this far: If I close that window above I receive the error mentioned above.   Thanks in adavance! 

Hi All,I am using the adobe acrobat esignature template in Salesforce, I have created a template with text tags and mapped the data from salesforce object. I am able to send the form from Salesforce and signed able to sign the document, but the issue is template has lot of white spaces likeProduct code length is 30, if product code is less than 30 then I can see whote spaces, how to setup the form so that it will auto adjust the spaces.     Amazon is approveding {{          ProductCode                           }} Amazon is approving     T1234                                                    &nbs

Hi,Since morning my users are not able to request e-signature successfully.One of the errors after taking a very long time to upload is that some of the pages will not appear and it will read: "thumbnail not yet available" Kindly look into the issue to resolve it. Thank you. Emmanuel

Hey, everyone.I am using Adobe Acrobat Reader DC 2019.012.20035 on W10 (64-bit).I was wondering if I can sign digitally at PAdES B-LTA-level. So far I've only been able to get B-T. I've been digging around and apparently, in addition to what I already have for the T-level, I need to addVRI (Verification Related Information) to the DSS (Document Security Store) with stuff like OCSP responses and all certificates of the certificate chain from the user certificate all the way up to the Root CA certificate to get the B-LT-level signature, and thena document timestamp and VRI details for the TimeStamp Authority to the DSS for the B-LTA-level.How would I go about creating a DSS and add all this VRI to it? I've been exploring the options in Preferences > Signatures, but I can't find anything relevant.Thanks.

Hello, I'm getting the invalid_request error while generating the access token. Please see the URLhttps://secure.na1.echosign.com/public/oauth?redirect_uri=https://v8-featurepro.tcasdev.com/AdobeSign/GetAdobeAuthorizationCodeResponse.aspx&response_type=code&scope=user_read:account+user_write:account+user_login:self+agreement_read:account+agreement_write:account+agreement_send:account+&client_id=CBJCHBCAABAAvKx9JGGm2KtKIPvJ-c8t7erLet-HLmB- I have tried https://secure.eu1.echosign.com/public/oauthhttps://secure.echosign.com/public/oauthhttps://secure.na1.echosign.com/public/oauth/v2 Can you please help me to resolve this issue?

I am unable to send documents for e-sign because I have insufficient transactions, I have just bought a license to do this but I am still unable to send anything for Adobe Sign. I am unable to use any of the support features on this website as I am being sent in circles and being asked to login continuously. Please help as I am at my wits end.  

Just updated my OS to Windows 11. Signed into creative cloud account and installed Adobe Acrobat Pro.I need to sign a document. On windows 10 I had 2 signatures set up which used PNG images with transparent backgrounds featuring my signature and company stamp. This has worked very well.  When I try to use the sign button, nothing happens. I have uninstalled and reinstalled acrobat. I have tried repairing acrobat and restarting my machine. I have added my identity details ensuring that the email address matches my CC account email address. I have manually added signatures via Preferences/Signatures/Creation and Appearance Preferences.Despite the above, I cannot figure out how to add my signature to a document.  System info: Windows 11 Home, Version 21H2, OS Build 22000.1165  

Hello,Currently i face an issue where when i go to request signatures, the proceeding window opens and i select the option to select signature areas, but the document is stuck uploading. I waited north of 10 minutes before giving up.I have repaired, uninstalled, signed out, signed in and every combination of the said. Any help would be greatly appreciated 

I want to send echo sign document on custom button using apex code. Document has been send but main issue is that mail not send with proper format, as per standard.I did not get any link for sign the document.Please provide me API name by which we can implement this oneMy Code ispublic class SendAgreementDocument {    public void SendPdf()    {        echosign_dev1__SIGN_Agreement__c agmt = new echosign_dev1__SIGN_Agreement__c();        agmt.Name = 'Sample Agreement';        agmt.echosign_dev1__Recipient__c = '003O000000YcB0Q';// Contact field        agmt.echosign_dev1__Contract__c = '800O00000002sVx';// ContractID;        agmt.echosign_dev1__Merge_Mapping__c ='a0qO0000006npqT';//Echo Sign  Merge Mapping        agmt.echosign_dev1__Process_Templa

Hi,I am trying to integrate our app with Adobe Sign API and I noticed some weird behaviour when getting information about agreements.When I call URL, with setting x-api-user header to Andyhttps://api.na2.echosign.com:443/api/rest/v5/agreements/3AAABLblqZhC2Z-XZwtMvTIaa047IkmWALZ6O1rcSXwhLpIsrJXq5MPUt8fQVU9w…​​ I get Agreement with different agreementId then I used in URL (3AAABLblqZhAZKGFOdJqlN13TKCD4NOCLBVYUmWBC8Fu8M5sNdAcjQLZxtvojWImO5Ri9xfJtxtKT81cbfzyrAepxroQ7Jfvi)Also it's getting more weird:- after Access token refresh if I call the same URL first with x-api-user set to Matyas and then Andy I get an agreement with correct agreementId (same as in URL) in both cases.- if, after Access token refresh, I call this URL with x-api-user header set to Andy and then Matyas I get an agreement with wrong agreementId in both casesIt is always the same agreement and the only difference in both responses is agreementId and latestVersionId. Since I need to download information about agreements f

Salve, vorrei sapere come mai dopo aver effettuato il login mi rimane nella schermata allegata.

We don't want to share confidential documents with a third party like Adobe. When trying to upload encrypted docx files for signing we receive the error message "Acrobat Sign konnte Ihr Dokument nicht konvertieren, da es Passwortgeschützt ist."Adobe does not need access to customer confidential information for signing. Document hash and timestamps are sufficient.

When various users in our organization try to access the Acrobat Sign feature, It only pulls up the fill and sign products, not the request signature products that we also have paid for. We get the error message along the bottom of the screen: "Request e-signature services are temporatily unavailable.Some documents and information may be missing. Refresh."Do we know how long this outtage has been going one or how long we can expect to see it?

We have many documents that are getting signed within the department (locally and Internationally). Is it possible that when the signer sign their handwritten or digital sign, their photo is displayed next to the sign? The photo may be the same photo that the person has uploaded on his/her Adobe profile. If this is possible then we will request all the signers to have their profile on Adobe Sign and a professional photo to their profile.

Hello,  I am having issues with the AdobeSign 'send for signature' in salesforce community portal. When I am in the portal, every time I select the 'send for signature' button it brings me to the Salesforce login screen.  I have went through the AdobeSign set up documentation for salesforce and created the two CSP trusted sites like it recommended and the user has the appropriate permission set assigned. The permission set assigned to the profile is 'Adobe Sign Community User'.  Any idea on how to fix this issue?? 

I am trying to create a SF Contact from a successful widget signing and when I do I get the following error:Failed to retrieve form data from Adobe Sign, any Adobe Sign Form Field mapping will be skipped: echosign_dev1.EchoSignDataMapping.EchoSignException Unable to retrieve FormData from EchoSign: Unable to retrieve FormData from EchoSign: Callout from triggers are currently not supported. (echosign_dev1) 948 Attempted to map to a related object reference which was not set on the agreement: echosign_dev1__Recipient__rI have confirmed that my form fields match up the data mapping fields in Salesforce.Unfortunately, I seem to think the error is on Adobe Sign's side with how support inputted the callback URL. When I do sign the widget, only the email address and name that was signed with get merged into the SF Contact Record and none of the form field values get merged into their respective SF Fields.

Hello,If I have an Adobe account that permits electronc signatures, would a person who does not have an Adobe account be able to sign a PDF that I email to them? Thank you.

Ich habe ein Dokument an jemanden zur Unterschrift geschickt. Nach dem Unterschreiben muss der gegenüber seinen Namen eintragen und dann auf die Schaltfläche "Sich bewerben" klicken, um den Vorgang abzuschließen. Weiß jemand, wo man das abstellen bzw. entfernen kann?

Hi,I have been added today to the license of my company but when I connect it still says that I'm using the free plan.I had to reset my password to access my account, I don't know if this impacted.Thank you

Please help - When I send my document to a client for signature, it comes back very small, even though I resize the signature box larger when I add them. Does anyone know how to enlarge the signature? Also - Am I able to print a selected single page (not the whole document) when i view it in Adobe Sign? THANKS!

Users getting email with the subject Your New Adobe Acrobat Account and are being asked to click on Archive in the email. Is this ligit

Hubo problemas para firmar el documento de consentimiento y me acuerdo fue cancelado, me lo podrían activar de nuevo para seguir con la firma 

We recently completed the validation process for Adobe Sign and rolled it out to users on the team.  Our protocol, and other documents, have been executed successfully, which is great, but when our clinical team attempted to upload our protocol to the WCG IRB submission portal, we received an error message.  The portal accepts documents that are signed using DocuSign's validated platform, but issues are with Adobe Sign.  I have attached three screen shots: 1. Error message received when attempting to upload to WCG portal.2. DocuSign validated document properties, which shows NO SECURITY under security method (even though it's validated).3. Adobe Sign validated document properties, which shows PASSWORD SECURITY. Adobe Sign support said they can add a password of our choice to the backend but then the document can be manipulated, so is therefore no longer secure.  Has anyone experienced a similar issue?  If so, how did you resolve it

How do I Delete or Cancel a DRAFT document from Adobe Sign?  thank you