Questions

I need to give a third party an api url and an api access token so that they can integrate with our Adobe Sign, however, the Adobe Sign api appears unavailable to me despite my being an admin on the account with the Acrobat and Adobe Sign licenses.  I would be grateful is someone could point out what I'm missing. Many thanks in advanceLee

A few weeks ago I tested this key to disable the modern UI and it was working at first but now it is not.Feature lockdown key used:bEnableCEFBasedUI:Specifies whether to enable the CEF-based, modern UI for digital signature workflows.I have added it to[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cSecurity\cPubSec]"bEnableCEFBasedUI"=dword:00000000A week ago it was working correctly when I disabled it. I was not seeing the modern UI which is what was expected. I've not applied any recent updates to Adobe Reader that I am aware of. I've already tried uninstalling and reinstalling Adobe Reader.What I see now even though the key is implemented is the modern UI persists. Whether I change the value from 0 to 1 or 1 to 0 I can see the setting change from unchecked to checked or checked to unchecked in Preferences>Signatures>Creation & Appearance - More "Use modern user interface for signing and Digital ID configuration" after closing and reopening th

Can the subject name on an outgoing email be enhanced to accept special characters?  When contractors send agreements electronically through ADOBE to providers for review and signature the subject does not accept an ' and changes the formatting.  

Hello. It says I'm not authorized to send documents. Why is this? 

Hi, I am trying to create a microsoft flow that uploads a document to Adobe Sign and then uses a Reusable form field layer to add the form field values on the right position in the uploaded document. Currently I do not see an option for this. There is only an option to use a library template or to add a signature to an extra page in the uploaded document. Anyone know if I am missing something or has this feature just not been released yet? 

Can you create a webform to obtain multiple signatures when you don't know the applicable signatories for either party?  For example, we want the business to use an MNDA webform to secure our signatory as well as the vendor signatory, however at the time of the webform creation we do not have either signatories information to populate and chose either "anyone" or "everyone".  When doing so, it appears the person generating the webform can sign, but it will not allow routing to the other party.   If we pre-populate our signature to route the link it seems the webform suits our purpose.  Please let me know if webform without pre-populated signatures will work as described above or if the form should be housed as a library template.  

 I am managing contracts for a group of companies, using AdobeSign for signing contracts and other agreements.  IQuite frequently, when using Digital signature  ( Norwegian BankID, provided by Adobes partner),  I keep getting this message, translated to English for this post:   "We cannot create the agreement (name) due to a timeout.This may be a temporary problem, but please go to our online customer support system if you have tried to create the agreement more than once with the same document." The signing process is then cancelled, and messages sendt everybody involved. I must then start the whole process form the startAnybody experiencing the same issues, and/or have a solution to this? RegardsKnutO.

How do I send 1 document to get multiple signatures on the SAME document?

Tengo mi certificado electrónico instalado en el móvil y no puedo firmar documentos, sólo me permite realizarlo manualmente, firma escrita. Pueden indicarme si es posible realizar esta firma desde el móvil?Gracias.

Hi Adobe team, I have changed the email address associated with my Adobe account, however this hasn't been updated in my Adobe Sign profile, which is still sending documents from my old email address. There doesn't seem to be an option in the account settings to change the Adobe Sign email address.Could you please help me this? Regards,Denis

Hi, It seems there's a limit to the number of "cc" recipients I can attach to some agreement but it is unclear from the docs what the limit is, or whether it may vary between different classes of account. I've developed an oauth integration between our own product and adobesign. The first user will be our existing client who already has an account with adobesign but I'm interested to figure out how this limit might vary between accounts and what choices an account owner has if the limit is too small for their requirements. I created an account for local dev purposes a while ago which seems to have quite a high limit (i.e. somewhere between 10 and 100). But an account created more recently for our deployed dev environment seems to have a lower limit (i.e. less than 10). The client has a corp account. Are they likely to be able to request a higher limit than this if necessary? Sometimes, a "role" will be selected which means that many folks will be cc'd. Cheers,Andy C

bonjour,je n'arrive plus à télécharger un pdf pour le remplir ou le modifier.Comment puis-je faire ? MerciM  

Good afternoonPlease help with the request to send the agreement, which is created based on the libraryDocument.What we do:1. Create a template with fields for the Sender and Recipient.2. Check that libraryDocument exist:requestGET https://api.na3.adobesign.com:443/api/rest/v6/libraryDocumentsresponse200 OK { "libraryDocumentList": [ { "id": "CBJCHBCAABAA0eW2xqFBRLlfPTMzqQnZHUMADvHl45h6", "name": "[DEMO USE ONLY] agr123", "creatorEmail": "alukasheva@b2broker.com", "ownerEmail": "alukasheva@b2broker.com", "modifiedDate": "2022-07-20T13:33:39Z", "templateTypes": [ "DOCUMENT" ], "sharingMode": "USER", "status": "ACTIVE", "hidden": false }, { "id": "CBJCHBCAABAAV18OijI25xOzkcpxiHbB0tvuzMToZmWG", "name": "[DEMO USE ONLY] b2broker_test", "creatorEmail": "alukasheva@b2broker.com", "ownerEmail": "alukasheva@b2broker.com", "modifiedDate": "2022-09-11T16:46:11Z", "templateTypes":

We need to sign PDF documents with a certificate (.pfx file). Seems that ACROBAT SIGN App (iOS) do that but we can't find this option in the App.We've activated the trial licence (so we're on 30 days trial period). Also we have a CREATIVE CLOUD Enterprise subscription.After 1 hour in contact with your support I can't receive assistance because we're a trial user.Thank you in advanced for your help. 

I am trying to send a document out for signatures and initials but all I see is the option to request the signature, is there a way to request both? 

The document is a proxy form so only needs 1 signature but each time I try and just add 1 signature field it's stating I'm missing a signature field even though I don't need another!

I have created a template on Adobesign which uses approximately 50 checkmarks. The issue is that when the enduser gets the form with various boxes ticked - some of the boxes have check marks and some appear as if they have just been shaded-in. I would like a cohesive look cannot figure out the difference in these boxes.

I have sent out a document for signatures. They have been listed at the end of the document and the location where the signature is required displays the name of the signee, not the signature!How can this be fixed to display the signatures where theyre meant to be shown!?

HiI've been trying to send the document for signature for a few hours now, and I get an error that I can't because access token provided is invalid. What should I do? Apparently there was the same problem before, but I couldn't find a direct answer as to what could be done about it? I have the Pro package and tyied already in sign in again multiple times.Annika

When i go to edit fields on forms in Adobe Sign, the whole form will have fields automatically placed to be assigned to one of the signers. Is there a way to disable this? 

Is there a way to include the audit report at the end of signed documents when downloaded individually? The audit report only gets included when i download the file with all documents merged together. 

Added a user to team account. Admin of the account received email stating that admins revoked admin rights to Adobe Sign. Admin did not revoke rights. What happened and why the email? How can the rights be restored? The new user is an admin for the team account or any products. Thanks 

We are using the Adobe Sign integration for MS Dynamics 365We have followed the instructions in the "Adobe Sign for Microsoft Dynamics Online installation and configuration guide" for configuring a custom entity but when we Request Signatures the notification "Recipient Info is missing" appears and the Recipient details are not automatically populated as we would expect.  We suspect this is a configuration issue, but have run out of places to look.  Has anyone experienced this issue and is able to offer advice please?

Hello, I want to see a PDF that I signed but did not create. I would like to see all the PDF's that I signed but did not personally send out for signatures. 

We have Java code that would refresh OAuth 2.0 Code Flow Tokens based on this guide:https://opensource.adobe.com/acrobat-sign/developer_guide/helloworld.html#refresh-token-requestAfter having this running fine, I did make changes to our Java code, and noticed that I can no longer refresh tokens.  I figured my changes broke our code.  However, I stepped back and created a pure Postman Request and am getting a 400 Bad Request in Postman:Notes:The POST Url is the Shard that came back as the api_access_point, to which we appended /oauth/v2/refreshI double checked our Client ID and Client Secret, they are correct.  Also this is a certified app.The Test Refresh Token was obtained todayAre there issues with refreshing tokens on Adobe's side at the moment?  Are others able to refresh tokens?