Questions

Buenos días  estoy tratando de envíar en masa pero me sale el siguiente 

So my client has to fill out the form 3 times but it always says something went wrong as seen in the screenshot. It will redirect and client will fill it again, and then it would do the same thing again. How to fix this? The prompt is seen in the screenshot.

Hello,Recently I was able to select when the agreements needed to be signed by. Now it won't give me that option. Is anyone having the same issue? Thanks,DJ

Hi,  I work in EUC Support and we got a call from an end user who is using the new teams addon Adobe Acrobat Sign. When she goes to download completed documents, she can only download one and open it. (Acrobat)  After that no other clicks to download or open work. This also disables the program and she has to task it out and start over.  We re-installed MS Teams and the problem still happens. We offered a work around by using Office365.com and issue DOES NOT happen.  So something is happening with the handshake with Adobe Acrobat after opening the first file out of the completed folder of Adobe Acrobat Sign.  

We had three seperate Adobe cloud product accounts that were combined into one business acount with three creative cloud products. All are working great except one when trying to request an esignature. It's allowing us to enter the recipients email address and assign the signture field but when we try to send the document we get the following message:"We were not able to successfully establish any connection with the server. Kindly save your agreement as a draft and try again later."Help!!

Hello!  I am able to successfully authenticate users in my environment using SAML authentication which creates users automatically in Adobe Sign.  The impasse that I've come across now is that groups must be manually managed inside Adobe Sign which isn't sustainable or optimal.  Is there a way to include an LDAP attribute in the SAML request so the user gets added into the appropriate group(s)?

I have a agreement template which is active and there is a document template attached in it. I need to call that agreement template on a salesforce record page and  the user should be able to download it. No signatures are needed and I dont want to send the document for signature,  since I dont have any signatures in that document. How can i solve this issue? Any answers are appreciated. Thanks. 

Ok, I haven't found an answer to this simple question:"Where are my signed documents stored (ie, saved) on my Mac?" I want to send one as an attachment to an email.  The only way I see to do this is to use the Adobe "Want to send this to someone?" function.  Thats a one time deal...apparently.So:  Where do I find that document?  I've found a hundred lessons online about signing documents and where signatures are stored, but none about where the document actually is filed for retrieval. 2. How--or even, can I?--do I save a signed document to a folder of my choosing and not that dimensional rift where ball point pens and the other sock slip away through? Thank you

I have been looking through the forums and cannot find any good answer to this question although several people have asked.  This morning I had to send out a Document that had a printed name field, a signature field, and a checkbox.  The signature field covered the checkbox and for whatever reason, there is no ability to resize the signature field.  You can resize any other field, but not that one.  We need to have the ability to show everything on the Documents that we need signed and if this field is covering things, that's not acceptable.  Is that not something that can be done?

I am being advised that there is no option to allow for delegation on reminder emails?  Is this true?   Thank you!

I have used Adobe Sign for a year or so.  I am a very experienced user.  I regularly send documents to the same ten people for electronic signing.  Over the last month or so, an issue has arisen where one of the ten recipients is unable to sign--which makes it where the document is never finalized.  The user email addresses have always been the same, and the recipient which cannot sign is random--one document someone can't sign and the next one he can and someone else can't.  I have done nothing different and cannot figure this out.  I have noticed when I go to the manage panel and look at the status of the document, the prohibited user's email does not list their name--for example:John Doe, Susan Smith, Bob, Jane Doe.[personal details removed by moderator]  In this example, [personal details removed by moderator] Bob is the recipient not able to sign the document, although Bob has signed many documents in the past, and would be able to sign another o

I have sent a doc to Adobe Sign to the signer and I witnessed that he has signed and submit.  However, when I check the status, it showed that he has viewed it but not signed.  I sent several reminders hers to him and he repeated the signing but still it shows as viewed but not sign.   Pls help. 

Mitarbeiter hat sei Mai Probleme mit seinem AdobeSign. Er kann sich einloggen und auch eine Unterschriftenanforderung vorbereiten und ein Dokument hochladen. Sobald er jedoch auf "Weiter" klickt arbeitet das System kurz und springt dann wieder zurück auf die Seite des zweiten Screenshots. Zwischenzeitlich wurde auch die Hardware ausgetauscht (neues Notebook). Auch hier keine Änderung. 

Hi All, I discover that under Adobe Reader, I can use the Digital ID (Certificates). But, does this option in compliance 21 CFR Part 11?I've googling around but most of the information I find are more related to Adobe Sign with will need to pay for it.And in Adobe site, based on the link below, it mentions about Acrobat Sign to legally sign digital documents with the click of a button and move along government processes.https://www.adobe.com/sign/hub/how-to/about-title-21-cfr-part-11.html So, does the usage of digital signature certificate in adobe reader in compliance 21 CFR Part 11?Appreciated if someone can clarify it. Thanks and best regards,Thomas Ng

Hey everyone,I was wondering if it's possible to create a payment field (as described in Set up online payments ) with Text Tags (Adobe Sign Text Tag Guide ). In the current Text Tag documentation, I can't find it anywhere, so is it impossible overall or am I just looking at the wrong documentation?Kind regardsNico

When I send a document out to be signed I select the daily reminder option, however the signer is NOT getting any daily reminders to sign. I need the signers to be daily reminded to sign their documents so I do not have to babysit them. Help.

Over the weekend, our Salesforce sandboxes were upgraded to the Spring '25 release and we received this email -- due to the integration with Adobe Sign.Anyone else encounter this and/or know when a version that is on API 45 or later will be released? 

Good afernoon,I was wondering if anyone knows of a way to verify the current version of Adobe Sign using the web version?  We should be in the November 2024 release but I can not find where to confirm this is the case.Please advise.Thank you. 

Even After sending Adobe the "Language" preference and Extract of the content in the API call, Adobe still sends Email with certain parts of the Subject and Body by default in English. Are there any plans that support sending E-signature Email requests in other languages? Thank you.

Hi, I want to use Adobe Sign's audit trail to establish that I notified a recipient who refuses to receive the letter. Most likely the most I will get in the audit trail is "Recipient viewed the email" So I need a way to insert a screenshot of the document in the body of the email itself and not just have the document attached. But I don't think the Message box allows anything other than typewritten text Seeking help in how I can do that.

How do I remove the Anyone recipient.  It is auto loaded and I NEVER want anyone to fill in the document for sign?  When I upload a completed adobe form, the form fields auto assigns to the "Anyone" recipient and it very time consuming to reassign the fields.  How do I remove this?  I'm an Admin account and I can't find it anywhere in the settings to remove this. Thanks.

I'm trying to create a Power Automate flow that sends vendor invoices for internal approval and was able to create one using a library template. The template has only the form field layers on it that signers are required to fill out when approving invoices, though. How can I attach vendor invoices to my template in my flow and send each invoice (with the template) separately? I haven't been able to figure this out yet.  Attached is a screenshot of the actions currently in my flow. 

The required fields have a asterisk on them at the beggining whitch is no ideal when you have a small box that needs on 1-2 characters in it like a date. this looks very unprofessional on a mobile device or even on the PC. The asterisk should be outside the required field in the top left corner of it. It should be Red and small, unlike where it is now. Not obstructing the field.The text in the multiline boxes is huge for the client input. If we set it up to a specific size in the field proprerties it should remain like that for the input user as well.I find the tooltip usefull but would be nice to add a pre-placement for the field that disappears on user input.

I'm receiving links in email asking me to sign documents. These come from User Name via Adobe Acrobat Sign <adobesign@adobesign.com>. That's all fine. When I open the link (Firefox or Chrome) I get the document and I see the click here to sign. But when I choose to sign with an image from my computer and I select one through the file selection dialog I always get a further unspecified error to try another (or is it different, I forgot) image. I've tried all kinds of file formats (TIFF, PDF, PNG, SVG). Always just that short message, that does not really give any clue as to what exactly went wrong. I'm extremely dissatisfied with this.

We support Adobe Sign and one of our end user is integration an application with Adobe Sign which need an integration key with certain scope. The issue is she cannot login to the service account which she will use as their sender account and this is where she will generate the key.   Since we are trying to figure out on how she can login to the account, is it possibloe what we can generate the integration key on behalf of that service account and just transfer it?. Please advise. Thank you/