Questions

I have had a recurring problem when clicking "Request E-Signatures" a blank, white pop-up appears, where the insert recipient emails dialog box would be. I have chatted with Adobe Customer Service twice and each time they uninstalled and redownloaded Acrobat. The problem was "fixed" for at most a week, but then occurred again. I have restarted my computer and signed out and back in, but the problem persists. I have checked and Acrobat says it is up to date. The details for my acrobat are below as well as an image of the problem. Requesting signatures works on web, but that is not a reasonable fix if it's supposed to work on the desktop version.  Adobe Version 2024.002.20964MacOS Sonoma 14.1.1

I have a UK corporate account the date format is US ....i.e. 9/1/2024 is this standard or should it be UK format?  thanks

Greetings,I want to know if it is possible to create a hyperlink for a document to send. I do not want to insert the addresses and send the email through AdobeSign but would like to instead have a link for each document that I upload and then copy and paste the link into the body of my own emails.Is this possible?Thanks!

When sending a document to be signed via e-sign, the sender info has "(my last name) household" as the sender.  How do I change this to my company's name? 

I have a simple table with three columns and multiple rows. The columns are as follows:Training Course NameCheckbox Read Only field displaying the value of the training per hour. It also has a condition to hide until the corresponding checkbox is marked, i.e. $0.25If an employee has completed a training they can check the box it will then show the value of the training.At the bottom of the spreadsheet I am totaling the value of all the training they have completed with a simple calculated field: [Amount 1] + [Amount 2] + [Amount 3] + [Amount 4] + [Amount 5]I was hoping that this formula would not count the value if the field is hidden, i.e. not checked. It does not however.Any ideas how I would change my setup to get this to work?

I have a requirement in a document which has to be sent to multiple customers in order and required them to fill sensitive information which I do not want to show to other participants. How can I hide some of the content in the Adobe Sign with other Signers on the document?

I want to run Adobe Sign esignature plug-in on sharepoint , would you please provide the installation guide ? Besides , I found the below news "Support for the Adobe Acrobat Sign for SharePoint Online integration is set to end by June 2024." , what is the impact of running adobe Sign  on sharepoint ? can I still use it now ? https://helpx.adobe.com/sign/integrations/microsoft-sharepoint-template.html  Thanks

When sending a pdf for signatures including the senders, I set up 3 participants on a template.  Using the template, I type in participate 1 and 2, and then me as 3.  These sig fields are noted in the template. Problem is the final confirmation email that all 3 participates receives after everyone signs the pdf says the send name twice.  As in-Attached is the final agreement between: Sender, Person1, Sender.  It repeats the sender as if three people signed it and not two.  Although it works fine and just has two sigs, the email makes the end user ask why did it say three people?  It repeats the senders name twice. Can anyone help with this issue?thanksjim 

Hello, I want to secure weehook by two way ssl authentication option which adobe provides. I guess adobe will start using certificate after I upload in to portal.  My goal: only adobe should be able to call my webhook endpoint. My questions is:How do I validate this certificate on my side (webhook)?what things should I check?technology: .net framework 4.7 thank you.

 I had trouble uploading a document on Adobe sign due to one of the following reasons. The doc potentialy contains script/Macros or Visual basics code?Any advise on how to check this then upload? 

Hello, I'm not receiving signature request emails from Adobe Web form/ Acrobat Sign. Performed multiple attempts with different email addresses, but emails are not being received. Is there an issue?

Dear Community,Is there a way for a signer to add comments to a document? I know of some workarounds which are not really satisfactory:- the signer can refuse to sign. He/she can then state the reason for the refusal- the sender can add a text field. Of course, the field will be wherever  the sender has put it. That's not the same as a field placed by the signer at the exact location where the comment needs to be inserted.Is it possible to add comments? If  not, do you know of any other workarounds? Kind regards,Jan

como faço para mandar o documento para além do limite máximo

Could someone please assist me in retrieving an agreement by the name of an uploaded file? Currently, I am using the getAgreement call to fetch all agreements, filtering them by status as "signed" and then by name. However, I want to directly fetch the document with a specific name.

Hello,  we are having an issue with emails bouncing but it only seems to be to the address of the account that created the document to be signed. adobesign@adobesign.com has been added to the safe senders list and as you can see from the attached other email addresses in our domain are receiving emails ok. Can anyone assist?

We have a lot of documents and merge mappings developed in a sandbox and need to move them to production. Is there a way to migrate them automatically? Recreating them in production is time consuming and a bad development practice.

According to this article,  I should be able to  create a new webhook from the Webhook interface in the Account menu of the Acrobat  Sign site. I can't seem to find an option for Webhooks anywhere  on https://acrobat.adobe.com/ or https://adminconsole.adobe.com . How can I get to the Webhook interface? I have an Acrobat Pro account with Acrobat Sign included. 

I'm reviewing the documentation, but does anyone know if it's possible to build a merge mapping in APEX instead of the user interface?This would help with migration and source control.

Estou trabalhando em uma integração da ferramenta de assinatura da Adobe com o software da empresa que trabalho. Já consegui fazer algumas requisições como para pegar o Code Authorization, Refresh Token, Transient Documents e Create Agreement. No momento estou trabalhando em cima do endpoint para realizar o download do document que é api/rest/v6/agreements/documentId/combinedDocument e estou recebendo o status 403 e o seguinte JSON:{    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"}Relacionado aos escopos, ativei todos a nivel account para fim de testes mesmo, porem, ainda sim, a resposta persiste.

Is there a way to resize the checkboxes other than pulling the corners? When creating the webform and publishing it the boxes are huge! The only time they look normal are strictly as a pdf but they're still all clumpy.  Any ideas or ways to get past this? Thanks.

Hello, I have read all of the previous posts and followed the guides I could locate but seem to still be having the same issue it appears others are having. When I click on 'Request E-Signatures' .. Select any document (one or more) .. then enter ONE or MORE email addresses (have tried at least 5 different ones at differing domains) then click 'Specify where to sign' .. the upload progress circle appears and the program stays on that screen indenfinately.I have tried:Turning off 'use modern user interface' as suggested in multiple guides. (No effect)Uninstalling and reinstalling (No effect)Using the web based interface (No effect)Uninstalling and using the adobe cleaner tool (No effect)Editing PDF as aform specifying ehere signature should go, or not doing so (no effect) I am using:Windows 10 (Business V.22H2)Wired/Wireless connectivity (no effect either way) Any suggestions? 

Hi,  I'm not sure why, but the 'request signatures' button is not working from my desktop application, despite working fine when i use the online version. When I click the button, nothing happens. If anyone has found a workaround for the same issue, please let me know. Thank you.

Hi guys,Thanks for reachingCurrently, I intergrate Adobe to my website then just use the free trial. But I can just touch to the v2 API and it don't support some API. How can I update to v6? Because when I try to call to /v6 and it raise me an error {'code': 'PERMISSION_DENIED', 'message': 'The API caller does not have the permission to execute this operation'} Please help me with thatThanks

Hi All, I'm getting mad and also desperate at once and I  kindly hope of your help to get me out of the spinning frustration. Perhaps, it's only a small thing I might miss but I don't know exactly how to get to the settings according to the guideline. We 100% need to change the default message and logo which is sent out to recepients for signing any documents and I wan't to change it to our personal branding. I have found this: https://helpx.adobe.com/sign/using/upload-logo-to-account.htmlI'm 100% fine with which is explaind, however, I'm not able to follow on this as I miss the settings to get through as described in the guideline. I would kindly need help with both of the settings described: 1. Change of the profile logo at the top right corner which appears for every user individually by default, unless it's changed by one of the admins. Guideline says: "Administrators at the account or group level can upload an image to display instead of the

He enviado un documento a mis clientes para que lo firmen con Acrobat sing. Mis clientes lo han firmado. El documento lo he descargado en mi ordenador y he procedido a insertar una nueva firma con mi certificado digital. Y no es posible.¿Existe alguna forma de insertar una nueva firma con certificado digital?