Questions

Hola,he accedido al documento de impuestos, pero veo que tengo que hablar con mi gestor antes de firmarlo para que me asesore bien y hacer bien las cosas. Automáticamente me ha llegado un correo pidiéndome que lo firme, pero no podré hacerlo hasta dentro de unos días.Puedo tener algún problema con esto?Muchas gracias!

I have a promissory note to an individual that was electronically signed by that individual using AdobeSign.  I need to stamp that promissory note as "Cancelled" now that money has been paid back, but I can't make changes to the AdobeSign'd doc.  Is there a way to insert an Adobe Stamp onto a signed doc that has been signed with AdobeSign?  I see how to insert a stamp in a regular PDF and it works no problem.  But the stamp will not add from the menu bar to the signed PDF.   Printing the PDF and then scanning it back in or just stamping with an old school rubbber stamp is an option - but then all the advantage of the digitally signed certificate is gone.  Would rather do the work in Adobe if possible.

I am having an issue where i send the document out for signature and 1 signer cannnot see the field to sign thier name. I've sent it out twice thinking i did not enter the field for their name .  I double checked before sending and the are having the same issue again.  I've attached a picture for reference. Not sure what to do?

Good morning, I'm sending a document for e-signature. I have two dropdown fields that are required on the form, but when the receiver signs the form those fields are not required. How do I make it required before they sign the form? Thank you,

Hi all,We have a situation where we need to change an adobe.com account from a personal account to a business account with multiple users. The current adobe.com account has a lot of Document Cloud / Adobe Sign templates and signed agreements within it. Is there any way to transfer this to a new account, or to change this account to a business account and retain all the data, templates & signed agreements? 

The adobe app has updated the Request e-signatures section and now I cannot find the option to use a template for form fields. The link below has a walkthrough on how to do it on the old version which shows the template option being in the top left corner (picture from link below as well). That's how I've done it so far for about 20 documents. https://helpx.adobe.com/sign/authoring/apply-field-template.html#:~:text=Field%20templates%20are%20available%20for,Field%20templates%20are%20not%20available.  The new version of Request e-signatures looks like this.  Where do I go in this new version to utilize the template I created? I have quite a lot of form fields that have to be added to each document and I've got about 400 documents to send out. It will add tens of hours worth of work to add each field manually on each document which I don't have the spare time for. I can't imagine that a feature/tool of that value would be removed, so I must be missing something. P

Hi, is anyone else having problems logging on?  Keep getting the following message.  Something went wrongThe server failed to respond with a valid search result. Please try again in a few moments. 

Trying to sign a document, hasn't been working because of this error.Tried multiple devices/networks/browsers, already cleared cache, still not working. Need help asap please

I'm able to send a single record to the signature process using Adobe in Salesforce, but I want to send multiple records at a time instead of a single record.

I do have Enterprise licenses for Acrobat Pro and Sign (and others.) When trying to open Acrobat Sign on the web I get the message: "To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link  org"  Any useful advice? (contacting my admin was already done, so that is not useful advice.)   {Edited by moderator: Please refrain from sharing your personal details here, as this is a public platform accessible to all.}

Quiero darme de baja

I have a date, know the company but the company doesn't want to surrender the contract, how do I retrieve it? 

I utilize Adobe Sign every day for our procurement process. I am typically able to delegate signing to authorized signers in a specific order. Often times team members need to sign more than once on the same document - but there are other signatures required before they can sign again. This means one signature field is available at a time in the predetermined order (it's a work process). I usually have no issue with this. This week, each signer has access to multiple fields at once. When I tried to resolve this issue with Adobe, it told me to contact my dedicated Acrobat representative from my IT department. My IT department didn't understand the issue so I figured I'd come here. Has anyone experienced this issue? If so, could you please help me resolve this issue?

I have created personal account for Adobe for 7 days trial version but I am not getting Admin access with this account. Getting attached error when clicking on Admin console. I want to get the Client ID and Client Secret to configure Adobe Sign Connection in OIC 

I have tried reinstalling adobe from the web portal which didn't fix the issue. I tried to lookout for I registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\DC\FatureLockDown\cServices but there is no cServices key in registry. I have changed the language preferences to Same as OS, which also didn't help.  Any guidance is appreciated.

As the title suggests...  I would like an employee to be able to use our account (Acrobat Standard) to generate documents for signing, but under their own name.  We only need to use it about once a month total for both myself and the employee.Thanks!

Hello everyone. How can I redirect the email that contains a copy of a signed and completed Adobe web document to my Ops Mgr? Thanks. 

Hallo,   ist es möglich, dass wir von Kunden Unterschriften direkt auf unserem Tablet einholen, ohne das Formular vorher per Email versendet werden?

Hello, I am trying to get the Show/Hide Conditions feature to work. The article below says "You must have at least two fields on the document for the Conditions setting to become available." https://helpx.adobe.com/sign/using/form-field-conditions-settings.html After adding all available fields types, the Conditions options still do not appear in any field's Edit menu, underneath the Validation options.  Any clues on why the Condition options are not appearing in the Edit menu? Cheers,Jim S

Good day,I have a text field with "comb of" option (10 characters, for example) switched on.When I'm simply try to fill it - all works as expected - each character on it's place:The problems appears, when I'm trying to use such field for E-Sign. Assume it's date field with custom formatting. I'm using next field name for it: Dte_es_:signer1:date:format(Date,”mm-dd-yyyy”)See - the result value have 10 characters length.The date value filled by e-sign api is OK, but in result signed PDF, comb of option is ignored, and characters collapsed:Thanks.

We are looking for a process, ideally using Adobe Acrobat Sign within Teams, that allows a form template to have a sequential number assigned to the PDF file name (e.g., Work Order 123, Work Order, 124, Work Order 125, etc.) at the point it’s created, before routing/signing begins.  Further, we would like that unique file name to be included in the subject line of all Teams and Email communications related to that unique request form.  Is there a way to do this?  If not within Adobe Acrobat Sign within Teams, is there another method/process that is easier?

Has anyone heard of a pending Adobe Sign update to the W-9 form? The IRS updated the form in March 2024, so the 2018 version in Adobe Sign Templates is noncompliant. Here is the link to the updated form. I guess it is a manual send-and-receive for now. https://www.irs.gov/pub/irs-pdf/fw9.pdf Thank you. Thom 

This is probably an easy answer - but I am stumped.  When a customer receives a document package, I need a field to calculate 3 business days from the day the document is signed and not the day the document is sent and/or viewed. I am trying to achieve providing the customer a "cancel by" date.  My current formula of  "now()+3" isnt cutting it! 

What must i do to get started?

I currently have a wacom signtaure pad, is it possible to use it to capture signatures and let  clients use it to sign forms. If possible which brands are reccomended to use and do not cause a problem with integrating with adode sign.