Questions

Regarding - Syncing data back from Adobe Sign sent document to MS Dynamic CRM not workingIssue Description -- We are using adobe sign in MS Dynamic CRM on-premise 365. We are sending agreements with data fields to be filled/updated by user and sign document and submit.- This process works fine but issue is even after the user fill document and sign it, the status of Agreement records do not reflect the status as signed = yes. It keeps showing signed = no even after 24 hours after agreement was submitted. Since the status is not updated the data filled in agreement also doesn't sync back to CRM.- Point to note is when Agreement record is opened in CRM then that record get updated/synced and we can see updated status as signed = yes. Also we can now even see the data gets synced to CRM.- So the problem is we had to manually open the Agreement form to update status in CRM and sync data back. If we don't open the agreement in CRM it do not update its status. Means adobe sign is triggering

As an admin in on an Adobe Sign Enterprise plan, I want to know if the is any way too see all the agreements in my organization with the API. Is there any way to see all the agreements in my organization?

Once everyone signs an Acrobat Sign document, the Adobe emails a final signed copy to all participants. A colleague asked if this feature could be turned off so they do not receive the final signed document. Is this possible? Thank you in advance! 

I have an issue with one of my signers having their email bounce back as undeliverable for an agreement I am sedning them through AdobeSign. The domain is bigpond.com. There are no issues with other gmail signers on the agreeements and no previous issues with the bigpond.com domain. The signer is receiving my outlook emails at their bigpond.com domain email address so it appears to AdobeSign specific issue.  Any advice on what is going on and how to resolve? 

Hello all, I would like to know if it is possible to set up an agreement to have an internal expiration date and reminder for 6 months after it is completed.  Is that possible? Say I send out an agreement to our client 1st, then the owner automatically receives it after client signs.  Once the owner has signed (as it may not be the same date as the client) an expiration date automatically activates for 6 months after the owner signs it and that the document will remind me or whomever I designate that the agreement has expired or is about to expire so we can send out a new one.  A problem we are having is agreements expire with regular clients and quite honestly, we forget or don't catch it right away.  That could be a problem as could be in violation with the state for operating with an expired agreement.  Thus, we are working on a way to avoid this and here I am asking you all.  Is it possible? I tried googling the answer and all it ca

Dear Community, seems I missed to insert one signature field (four signers in total) and sent the document for signing.Two signers have already signed. Can I add the missing signature field afterwards without having to re-send the whole document again? Many thanks for your help and best regardsKen 

My completed template is shown below.I would like the Open agreement to be modified to an Open document.The actual signatories are only two at the bottom, but the sponsor company and the names of the two signatories are shown in three lines, and I would like to see only two, can this be changed?   

Hi - I created an Adobe Sign document. Once I had completed the recipients, I went to the next page to capture the fields where people must sign. I then realised that I had left someone out, and so saved the document as a draft. If I select the document from the agreements page and select edit, I cannot add a recipient as the fields are greyed out, which means that I would have to delete the agreement and start from scratch, which is highly annoying. How do I add a recipient to a draft document?

Hi how can I change my Adobe SIgn profile name?

Hi,  I currently have an adobe e-sign account that I use on a regular basis, however my work email address and recently changed very slightly and the adobe notifications are now bouncing and no longer come through to my email.  I have tried to update my email address but it says that I am unable to as the new email address is already in use. How can I change this? Thanks,  Zoe

Is there a reason why 'Myself' has been removed as an option from Adobe Acrobat Sign receipents email?Is this a software change or a setting that can be reversered?Thank you.

Does Acrobat Sign charge per signature? Or it is just a flat fee?

I'm no longer able to request e-signature via Adobe Sign in Acrobat Pro. Adobe greys everything out with no options. Thankfully, hitting escape does cancel whatever it's trying to do, but I am a law clerk and getting clients signatures fast is a very important part of my job.Running Adobe Acrobat Pro Version 2024.002.20933 (Continuous Release) on a 2021, M1, iMac running  macOS Sonoma 14.5   [attaching picture of screen when trying to add e-signature field]

Hi there,I have a question related to creating a signing URL.For example, I have a list of clients, and I want to send them an email through my notification service that includes a link to the signing page specifically for each client.How it looks for our customers:I receive an email;In the email, I click on the link to sign the document;I don't need to log in anywhere;I sign the document, and that's it;Is it possible to do this?Thanks!

I have the following scenario. I need to send the document to get signed but only need one of the people on the email to sign the others just to view.  It is asking me to select a recipient to assign a field but if I do not assign the other 2 on the email to a field does that mean that they can just view the email?  

I sent a doc for signatures and now realize the field is too small. Can I edit it?

Hi.  When loading a document for signing and specifying where to sign, it fails to load and comes up with Authentication failed see below, i believe there anr too many profile with my email.   

Is there a way to PIN protect my signature image in sign and fill? I was using my signature image for everything during the shutdown and it completely streamlined my invoice approvals. I am a government fleet supervisor and have to approve/sign invoices for received parts and services. Now that the shutdown has been over for quite a while my CFO is not allowing me to do this anymore since my signature is not password or PIN protected. He is afraid someone might be able to access my computer during moments I am away from my desk, and fraudulently sign on my behalf. I have always received my invoices digitally, so now that we're back to the "old way", I have to print them out, hand sign them, and scan them back in to send to accounts payable, which is a COLOSSAL WASTE of paper and time.  Please help!!

Is it possible to enable commenting on a document that you send for approval?

We are in the process of creating a custom workflow for contracts and I wanted to know if it is possible for me to allow one recipient's role to be either an approver OR a signer? My department is creating the workflow and will launch it for others to use and follow, we do not want them creating their own. However depending on the type of contract someone may have to sign OR approve it. When creating the workflow it doesn't allow for me to select multiple roles on one recipient. All steps in the workflow will be required so that no one gets missed, I don't want to have to add that same recipient in twice first to approve it and then the agreement comes back to them to sign. I want there to be a choice for the role to editable to whoever enters the contract since they will know if the recipient needs to sign or approve it. 

I'm trying to integrate Adobe Sign into our application. I found a step-by-step manual to do this (https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted.md). So, I created an Application and configured OAuth access for it. I configured my application to handle HTTPS requests. I created a request to get the access token according to the documentation, and used the appropriate Client ID and redirect URI, but I got an error message: "Unable to authorize access because the client configuration is invalid: invalid_request".   The problem could be that it runs on my development machine which is not accessible from internet. I tried to use tools such as ngrok, Serveo or Pagekite that redirect the requests from outside to a local PC, but it still dosn't work. Can you advise me how to solve this issue, please? Thanks in advance.  

Hi...I am using the EchoSign API from SalesForce to send out documents for e-signature.I have recently observed one particular document that was "automatically cancelled" almost exactly 1 hour after it was initially submitted for signature.The Adobe Sign Document History for this document has 3 items shown:Document Created @ 11:01:29Waiting for signature @17110578:01:34Document automatically cancelled - unable to process @ 12:01:42Can anyone advise who or what it was that likely cancelled this document?  And even better, why?TIA!Mark

Bonjour je voulais savoir si c'est possible de signer plusieurs document PDF en une seule fois avec le meme motif bien sur sur adobe sign? merciSeb 

Hi everyone, is it possible to send out a document through Adobe Sign but not allow the document to be signed before a specific date and time?

Basically i'm trying to add 'formFields' to an existing PDF.I've seen a solution in the API Usage documentation, but when I use that, it always adds the signature field at the end of the PDF.  That's not what I want.So, is there any way to add multiple 'formFields'  for signing, in different pages, and all of them to be signed by the same user who received the email using the API Adobe Acrobat Sign V6?