Questions

Sign is OK with one exception - the same recipient repeatedly has no 'review and sign' button on the email they receive and no way of signing documents. As far as I know this only affects them. They are the single signer on the documents and have been assigned a signature field. Any suggestions as to what might be responsible?     [Title renamed by the moderator]

Hi.We have a workflow to which users can attach any custom document.The workflow enforces the signature path. Making a legal approval mandatory.What I want to achieve is, that I can download the signed agreement via the API. Then being able to link it to a client. I assume that the correct way to get the client information would be to add a "signer input field" called "client" and add this information to the document.But as the users can upload custom documents (and we will not be able to enforce using specific templates) we can't add form fields to the documents.Even though we created the "signer input field", I don't get the field information via the API, as it hasn't been added to the documents.  Is there any other way to get the client information into the agreement for retrieval via the API?Thanks

I recently took out a free trial for Adobe Reader and did not renew at the end of the trial. Since then, I have received the message that I am not authorised to send documents for signature., even though I am supposed to be able to send 2 documents per month for free as part of the Acrobat application. The error occurs in both the desktop version and the web version of Acrobat. This is just a singular account. There is no account administrator.

This week I noticed that the maximum file size for Adobe Sign documents is 8 Mb instead of 10 Mb.Is this a new policy? On the Acrobat website, the file size is 10 Mb (Last updated Jan 22, 2024).

A glitch in the e-sig workflow allows approvers to "Click to Approve" even though they have not initialed the document.  

We were required to change our email address and i made an error now I can no longer get into the account any suggestions, I can not seem to be able to speak to a person at all.

The new updates, as mentioned in the subject, actually more like facelift, is TERRIBLE. AdobeSign used to be a great experience, but not it is so buggy, it's becoming a chore to use. For reference, I use the desktop version of Adobe to edit and work on PDFs and the online version for e-Signatures. First issue I ran into was when a scanned document was uploaded for signature and I tried to apply a signature field, I would get a message saying that it could not be applied because "signature field was not compatible with a document in landscape format". Document was NOT in landscape format and I went to the desktop version to confirm that it was in portrait. I OCR'd the document (checked for editable text) and that did not help. Only solution was to upload the document for editing, have it scan for editable text, then request e-Signature. This seemed to get around the bug.  Next issue is that, since they moved the "review and send for signature" to a pop up instead of a new

I am trying to extract form field data from a completed agreement using PowerAutomate. The agreement flow is not owned by the sender and I am gettting errors. It boils down to "Access to the field-level data is limited to the owner of the agreement and the owner of the template (regardless as to if they are the same user)." Is there a workaround for this "issue"?

Your message is clear and concise, but I've made a few adjustments for clarity and grammar:Good evening,I have an Adobe Acrobat Pro subscription, and I'm experiencing an issue with the electronic signature functionality. Specifically, I'm unable to find the feature to send a contract for signing. Although it appears on the interface, attempting to use it leads to a 403 Forbidden page. Normally, I have the capability to sign documents myself and send them to other signatories. Please assist me with this matter urgently.Thank you.

Hi In my eSignatiure,  date/time of document signed is not shwong. How I can configure it? Thank you RegardsDhiraj Patel

Hi, I have a published Adobe Sign application. I need to add the "webhook_retention" scope. The scopes in the applicaton appear to be read-only now. I am unable to change them.

Hi Experts, I have a very simple requirement, I have a workbook with 6 sheets. Out of these 6 sheets, first 5 sheets are input on different paramters and 6th sheet is student interfactive performance dashboard to be duly signed by creater(Prefill by me), then in below sequence.StudentTeacherParentnow becuase 12 sheet is interactive and dependent on rest of 11 sheets. so what should i do to get only single sheet to get convert in PDF & signed in adobe e-sign.Many thanks in advance Regards,Tarun Verma  

Hey Folks, How do you close an Adobe Sign Developer Account?  I signed up for it using my company email and was later added to my company's Ent subscription.  In doing so, I am only able to access the Dev account not the Ent sub.  I don't need the Dev account any longer and I'm hoping that by getting rid of it it will remove the login confusion. 

The conga merge preview generates the PDF successfully. The Adobe agreement is initiated, and I can see the recipient, message is passed. But the conga composer PDF is not in the "Files" section of the agreement. https://composer.congamerge.com/composer8/index.html?sessionId=XXXXXXXXXXXXXXXXXXX&serverUrl=https://XXXXXXXX.my.salesforce.com/services/Soap/u/29.0/00D5D000000XXXX&id=0065D0000066yAh&reportid=[E1Space]00O7F000002XXXX&queryid=[E1PaySplit]a045D00000HXXXX&templateid=+a0C5D000009HbdY&fp0=1&ofn=RXA003+Pty+Ltd+-+Contract&ds7=4&esopportunityid=0065D000006XXXX&essignaturetype=2&esagreementname=Agreement+for+FM21-RXA003+Pty+Ltd+-+1/09/2021&esmessage=This+is+test+message+from+TEST001+Template&esexpireinxdays=14&esrecipient1=0035D00001OXXXX&esrecipient1role=Signer&sf1=1&mfts0=StageName&mftsvalue0=Contract+Sent&uf0=1&esvisible=1  

Can someone help me whether or not attached document has PADES compliance signature?  I need to enter an auction on monday and need to submit documents  by following this rule:"each file must be digitally signed exclusively in PADES mode and have a pdf extension" attached I am sharing the document itself along with screenshots of;advanced signature properties  signature tab on right top corner  signature properties > show signer's certificate   thanks for your help! 

Is it possible to do this?

In the workflow, first the student (recipient) signs the agreement. Then in the next step registrar office signs it. When registrar office declines to sign it, they put some reason and the issue is that, this message (reason) is not visible for the recipients. Is there any way or the preference change to make these decline reasons visible for recipients. We also want to notify them as well. 

How do I return a signed document to requestor?

Email works normally, can be received, but Adobe Sign doesn't send. It goes up in the Adobe system and bounces back. 

Hi, I have a user that is unable to request e-signatures from both adobe pro application and from adobe pro web portal.On desktop, i get a white box with no display and on web i get the attached screenshot.The user has both personal and a work adobe ID linked, i have tried both and they get the same issue.Can i please request assistance? Thanks 

Hi team, I am have purchased the Acobat Pro and I would like to send documents for e-signature. But I am having an issue while requesteding signatures.  Getting the following error message: "You are not authorized to send documents for signature for the selected group. Please contact your group administrator." Grateful if someone can help me out please. Thanks,Regards, 

Hello, I need help with the "Requesting E-Signature" feature. I use this feature daily, I have not been able to use since the new layout took place last week. I receive this message and can't move past this.

I need to delete and edit some (autopopulated) email addresses in Adobe Sign. Is there an address book in Adobe where that can be done? There isn't much info either in Adobe or generally online. Thanks!

Hi,I am trying to retrive the transient document id I used when sending the agreement.I saw in the API documentation that https://secure.na4.adobesign.com/api/rest/v6/agreements/{agreementId} has a return parameter: fileinfos (Filenfol], optional): A list of one or more files (or references to files) that will be sent out for signature. This fileinfors contains the transient document id I need.My problem right now is that the response does not include the fileinfos which I am expecting, is there anything I can do to get what I want?Source: https://secure.na4.echosign.com/public/docs/restapi/v6 

Hello, I have a question while testing a free Adobe Sign developer account.I wanted to automatically create a signature line as a form field in the contract, so I looked at the API document, set the json data, and sent it, but the signature line wasn't there. This is one of the jsons data I sent the api request.  {"redirectOptions":[{"action":"DECLINED","url":"CONTENT FILTERED"}],"participantSetsInfo":[{"role":"SIGNER","name":"signer_1","memberInfos":[{"email":"emro.adobesign@emro.co.kr"}],"order":"1"},{"role":"SIGNER","name":"signer_2","memberInfos":[{"email":"hy.cho@emro.co.kr"}],"order":"2"}],"name":"test4","signatureType":"ESIGN","formFieldGenerators":[{"formFieldNamePrefix":"bp_signature","participantSetName":"signer_1","formFieldDescription":{"inputType":"SIGNATURE","required":true},"anchorTextInfo":{"anchorText":"Purchaser","anchoredFormFieldLocation":{"width":10,"height":10},"fileInfoLabel":"Document"}},{"formFieldNamePrefix":"sp_signature","participantSetName":"