Questions

Hello,We are in the process of integrating the Adobe Sign API in our system.  We already support a competing eSign company's API. Using a competing product, when we direct a user to eSign a document, the eSign page can re-direct the user to our website, thus allowing for a seamless integration between our website and the competitor's eSign product.Does Adobe allow for similar functionality?  I am able to retrieve the esignUrl of the agreement (via the following API call).  However, there does not appear to be a way to re-direct the user from Adobe to our web application after the user signs the document.I have searched extensively over the internet to see if there is a solution.  Adobe does allow for redirect URI values when creating OAuth2 access tokens.  However, it does not appear to allow for redirecting to a different page. Please advise.Thank you.

Hello Adobe Sign community! I am trying to create an IF statement within an Adobe Sign workflow to execute as follows:If one or more out of the 4 signers select a "no" checkbox within their individual fields to complete, then the workflow should get escalated and therefore re-routed to an alternative signee (whom would not be on the original list of signees). Is this possible?!

Hello,Can any one assist on Adobe Sign Transcation Limit for Creative Cloud for teams – Acrobat Pro DCIs 150 Transaction per user per year is applicable  Thanks& Regards,Sarin

Hello, I sent out a PDF for signatures and was returned signed but now it's password protected with a password I never created or established. Is there a default password that is assigned to the document when it has been signed? I would like to be able to combine all related documents into one portfolio but it says it requires a password which I as the author didn't set up... Any help would be appreciated.    Thanks

Hey there,I am trying to upload documents to Adobe Sign. However, I am not able to archive this using an Integration Key (granted every permission) and the Adobe Sign v6 API.  This is my request:POST /api/rest/v6/transientDocuments HTTP/1.1 Host: api.eu2.adobesign.com x-api-user: email:********* Authorization: Bearer *************************************** Content-Length: 315 Content-Type: multipart/form-data; boundary=----WebKitFormBoundary7MA4YWxkTrZu0gW ------WebKitFormBoundary7MA4YWxkTrZu0gW Content-Disposition: form-data; name="File-Name" Basic-NDA.pdf ------WebKitFormBoundary7MA4YWxkTrZu0gW Content-Disposition: form-data; name="File"; filename="/C:/Users/****/Downloads/GFLF.pdf" Content-Type: application/pdf (data) ------WebKitFormBoundary7MA4YWxkTrZu0gW-- And this is the response I am getting:{ "code": "PERMISSION_DENIED", "message": "The API caller does not have the permission to execute this operation" } However, when I switch from v

Hello,I believe my enterprise account gives me the ability to create Power Automate flows through the Acrobat Sign connector. I was able to activate workflows and create a flow. This worked at first, but the emails all have a [DEMO USE ONLY] flag, and as I was testing, the emails stopped after the second one (though the task shows when I use the Manage menu in Acrobat Sign).My question is: does my enterprise account not grant me full Sign rights to use the connector? Thanks for any help you can give,KB

I am using  Adobe Signature API's to allow user to send document for signature. Our app opens the login dialog, as soon as user provides the email, it redirects to second screen automatically, and then it stuck into loading forever.This is the  ClientId": "CBJCHBCAABAAeOZKX_dbnoWVe5OBcQJmdfl3U-tvuf8k", Not sure if it is related, but the user is also using creative cloud.This is the screen user is getting: 

Olá amigos da comunidade, boa tarde.Espero que estejam todos bem!Eu uso um contrsato modelo no Adobe Sign onde criamos algumas lacunas editáveis para preenchimento nosso antes de enviar para os clientes.Porém, agora preciso atualizar o contrato e não encontro forma de apenas substituir o arquivo DOC do WORD no modelo.Aparentemente preciso refazer desde o zero.Criar um novo modelo com esse arquivo DOC e depoiis c;riar novamente todos os labels (lacunas de preenchimento) para o signatário 1, depois para o signnatá.rio 2, etc...Alguém poderia me ajudar com esse problema que ao meu ver parece ser algo sim[ples mas não conseguimos fresolver?Obrigado desde já, pessoal!(Se alguém aqui fopr especialista e também trabalhar com algum curso personalizado, para nos ajudar, seria interessante conversar com esse profissional!)

Is there a way to upload multiple files to the file attachment link on a sign document sent out?

Good morning, I am on an enterprise VIP account and am trying to send a document with 187 pages for e-signature, however, I keep getting an error message saying file is too large. I thought the page limit for enterprise accounts was 500! Please help 🙂 Thanks! 

I have created a form using Adobe Acrobat Pro and have filled in the form fields. Why does the content of these fields disappear when I prepare to send the document for esignatures? I have attached a screenshot of what the forms look like at the different stages and have also attached the original form.  This form does this every time I complete it.

I have created e-sign templates that I need to be able to share with specific people in my oranization. I only see the options of Only Me or All Users in my Organization. My admin has created user groups and I am a part of them but no group options some up in the template properties. PLEASE HELP!

In this tutorial, l I’ll go through how to: set up a document template with text tags and add it to the SFDC library create an Agreement template create a customer send for signature button and add the button to a Custom Object page layout create a merge mapping  to merge fields data from the Custom object into an EchoSign agreement create a data mapping to map field data from the EchoSign agreement back into the custom object in SFDC   The tutorial is the attached PDF, the Word document is a sample template document used in this tutorial. To download the attachments below, login the forum first, or use the link below.   Sending EchoSign agreements from Custom Objects in SFDC-Lightning edition.pdf Sending EchoSign agreements from Custom Objects in SFDC.pdf Your Custom Object document.docx   Note that older versions of these document use the old method to add custom links for custom buttons. Links should be updated like this example: {!URLFOR('/apex/echosign_dev1_

We have some outdated templates that we would like to delete but I can't seem to find a good way to do this. The templates were created by a former employee who's account has been deactivated. Is there any way to archive/hide/delete these templates?

Hello,We use Adobe sign for getting e-signatures and payment details for our place of employment. With the recent update to 5.0.0 we are seeing error messages with getting signatures in person. We are able to fill out the credit card details but Adobe isn't actually capturing said details and thus we get an error message. Is anyone else experiencing this issue? If so, is there a simple fix? Any help would be greatly appreciated. Thank you in advance. 

Hello, everyone; I have a client who received an email requesting his signature. After clicking "Review and Sign", he is redirected to a page asking him to install Adobe Acrobat DC. Usually, it redirects you straight to the page to sign, and you're able to submit... Any idea why he would receive this message? He also has adobe downloaded and has been able to sign easily before.... 

I have purchased Adobe Acrobat Pro under my company email. Then my company purhcased an enterprise Adobe Sign. My problem now is, when I signed in AdobeSign product, it takes over my AdobeAcrobatPro license thus I could Sign but I could not convert/Merge my files. My Adobe Sign-in is via an SSO integrated to Adobe, while Acrobat Pro is using my registerd company email. How can I resolve this issue and make both AdobeSign and AcrobatPro (merge and edit) available on My AdobePDF.

Why was the Download Individual Files button removed? It was a feature yesterday.  I use this feature everyday in my workflow. There is a help page article showing how to navigate to it but the botton doesn't exist as of this morning. Anyone else have this issue?

I recently created a new account with the hope of merging to my old account, since I have forgotten my previous login details. Old phone number on old account too.

Hello, I have issued 2 report for clients to sign. I added in a "text Input" box and cloned this. Why does that clone any words the clients type? Kinest regards, Ellyn   

Hi there, I want to have the option to send multiple documents in one transaction, get them signed, and get them back as seperate files. Now it merges into one file.I have an Enterprise-level account, but I don't have this (How can I split up a signed document back into the individually uploaded files? (adobe.com)) option in my Global Settings. Has this been removed in any update or something? How can I fix this?I really need this feature, otherwise there is no use for Adobe Sign in our business anymore.Thanks 

Hi There,  May i know what we can do if the agreement that need 3 signatures, after first person signed, 2nd person resigned, and cant proceed to 3rd person. 2nd person email is disabled.  sorry, im new with adobe sign. Thanks

Seeing anyone has had this issue or experience with it.  The issue is impactign a single record type and we are using a manul work around (we can send via the adcorbat pro site) but it requires multple manual steps to tie the docuemtn back tot eh correct account.  The screen shot of the error is attached.  I have a case open and we havebeen working on this for 23 claandar days so hoping someone in the community has come across the issue before and might have insight in how to resolve.

Hello everyone, I'm actually looking for a solution for PDF signatures, Adobe Sign in Power Automate looks like what I need. The issue is that I have no idea if the people that are required to sign the document needs a licence, or I need only the one account that is needed to launch the flow in the first place to have a licence and everyone else can run the signing part "freely". I didn't seen it reading the implementation documents! Thanks for your help! 

When I tried to send a doc for e-sign today on https://acrobat.adobe.com, I keep getting the error message "sorry, something went wrong". This has never happened before. When I tried to click on the 'i' (which I supposed would've at least explain what was the error about) - nothing came up. Why I'm requesting for e-sign via the web app instead of in-app is because there is no password function in-app.  Why am I encoutering this error and why can't you standardise the web app and in-app features? Why am I paying so much for this faulty app?