Questions

Good morning! I changed my Adobe account email address a few weeks ago (not a new account, just a email adress change in account settings). However, the Adobe Sign agreements from the old email address persist on the Acrobat application. Is this normal? How can I delete them given that I only want to keep the agreements made with my new email address? Thank you for your response 🙂

I am encountering an issue where after I place initialing locations for the recipients on a document that requires no signatures, Adobe Sign gives me the following message when attempting to send:"There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for those recipients. Do you want to review or send the document?"I have previously been able to send documents for initialing only by the recipients, and I definitely DO NOT want Adobe to add additional signature fields.I am of course unable to send an important document because at this point I have no idea what the problem is. This is a pre-signed agreement that was physically scanned, so there is no signature metadata associated with it (it simply needs initials for a couple of amended sections).This has happened on two separate computers, with 2 different versions of this document (I thought redoing another and t

Hi There,  Customer is having an integration for adobe sign with MS team. Recently Microsoft announce there will be a retiredment for the office 365 connector , how to make sure there wil be impact or not on the current integration?  https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/  Thanks

Hello,can someone help me with this?For Information I am using the Testversion of Adobe Sign

When I create a web form, and finish it and go look at what the link the recipient would see, all of the fields pop up in yellow where I can fill it in like normal. Except for the Name field. It doesnt ever populate. I have had to resort to using the Text box, and making that a required field. It is a quick fix but would rather have the name field be functional. Thanks

I have a situation where I need a signature from a husband and wife pair. They only have one email address. I've searched around and it looks like there was at one point a help article for this scenario, as I saw it linked in a forum post from 2019. But the link now just goes to a generic "how to set up a document for signature" article and does not address this scenario at all. If you  just create two signature fields, when one signs, the signature is duplicated into the other field. If you fill in the same email address twice, and specify the second instance of the same email address is to be used for the second signature field, only one signature field appears when they open the contract. If they click the link in the email a second time to open the contract a second time to try to enter the second signature, they are told that the document has already been signed. So what's the solution to get two different signatures on one documents when you have only one emai

I have documents which need to be signed in a certain order, with me signing last. When I use the request e-signatures option and I put myself as a recipient, I only have the option to sign then send, unless I turn on advanced editing. Is there a way to turn off this sign then send option?

Hi  I'm not sure this is something Adobe Sign can do, but is there a facility for partial E-Signing processes? For example, for some reason a customer must manually sign a document. This is then scanned and uploaded to our application in some way. Is it possible for us to perform our side of the signing via the Adobe Sign process? E.g. perhaps attach the scanned image of the external sign in some way and then ESign the final step? Thanks,Ben Young

I have purchased an electronic signature with a qualified certificate in another company ( CERTUM) . Is it possible to use this certificate in Adobe Sign instead of Adobe certificate? The problem is that in Poland Adobe Sign is not legally considered a valid signature and therefore we must purchase electronic signatures from designated providers.

Hi, I frequently have documents that I want to date after the parties sign them (say, Oct __, 2019, and then fill in the blank when the parties are ready to close a deal).  Is there a way to allow the dating of a document after the parties have signed the document? 

When attaching a filled out PDF with electronic signature to a document in Adobe Sign, the next reviewer can see the attachment and see the electronic signature, but all the fields are now empty.

We use the API to call AdobeSign and as of the 24th of June we get an error that the certificate has expired. We call https://api.adobesign.com to extract the Base URIs we should use, and it's after that step we get the echosign address with the expired certificate. Has something changed?

Hello,I'm new in Acrobat Sign, and i'd like to send agreements by API, using existing template (libraryDocument). But i still get INVALID_FILE_INFO error while the template is quite present on my account, puplished to api group, and I get the libraryDocumentId by endpoint /api/rest/v6/libraryDocuments;Do you know if there are any conditions to use this functionality ? Note that creating agreement with transient document works fine from my postman collection. Thank you for your help. 

I password protected a document for security when routing for e-signatures.Now that the pdf is completed, I need it to be accessible without password protection for all parties referencing it (company internal use), without compromising document integrity. Users must be able to review the document, and access links in the document. How do I do this? I tried using Manage Security on the pdf, but I got the message:"You cannot change or remove the security settings of a signed document. Please clear all signature fields before doing this."Note: We use Adobe Acrobat Sign, but not Adobe Acrobat pdf.Can you help?

I signed up for the enterprise plan, paid for it and cannot use it because I need to sign the BAA to be HIPAA compliant.  It isn't available anywhere online.  No one in the chat support function can help me.  I am constantly referred back to an "Account Manager" who does not respond.  I have a case open and have escalated it.  I am extremely frustrated and now remember why I used Docusign. How do I get the BAA?  Where do I get the BAA?    

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

Is it possible we can conditinal render content in document builder in salesforce using Adobe Acrobat Sign for Salesforce integration

Looking for someone in the US that can design and create fillable forms in Adobe Sign for our company on a per form basis. Does anyone know where I can locate one? I have 2 forms in particular that need calculations and some custom scripting.

Hi there, if one is using Adobe Sign in a Power Automate flow to capture the signature from a user, how do we position the signature box so that it is placed in a specific location? Right now it's just randomly placed in a blank space in the PDF file but I require it in a specific location.  

I know you can create a template for signatures to send to separate people and that you can send a document to multiple signatures on the same document, but can you send one document for signature to multiple people at one time for their separate signatures? Say, I would like to send one document to 10 people at once and receive 10 separately signed documents back. Is that possible?

BONJOUT      JE NE PEUX PAS DEMANDER DES SIGNATURES ELECTRONIQUES = ECHEC DE L'AUTHENTIFICATION    QUE FAIRE ?!

Hi everyoneI downloaded the agreement to sign manually and then tried to upload it back to agreement.but I keep getting this error (as picture). please suggest what I need to do  

  Hello Adobe Community,I'm facing an issue with Adobe Sign and would appreciate any guidance or support. Here are the details:I received a 10-page PDF document via Outlook that I need to sign through Adobe Sign. When I open the Adobe Sign link in Microsoft Edge, it only displays one page (1/1), and the rest of the pages are missing. Additionally, it keeps signing me into my personal Adobe account instead of my company account, despite selecting the company account.**Steps Taken to Troubleshoot:**1. **Logged Out and In:**- I have signed out of Adobe Sign and signed back in using my company credentials. This didn't resolve the issue.2. **Downloaded the PDF:**- I tried downloading the PDF from the link and opening it, but it still only shows the first page.3. **Multiple Attempts:**- I have had the PDF sent to me multiple times, but the issue persists with each new copy.4. **Checked Browser:**- Cleared the cache and cookies in Microsoft Edge.- Tried opening the Adobe Sign link i

Hello, I have created several webforms that I need to add additional CC's when they are filled out.  Right now it only goes to myself when they are done, and if I'm out of office I need them sent to a secondary so I do not hold up our business. I do not wish to make a new webform since it is very long and took me hours to do.  Please help me with this!

I have been using Acrobat Sign for months now on my ipad. Suddenly when I open the app it makes me sign in three times and then it opens to the Acrobat home page. I have looked for updates to the app, tried restarting my ipad and even reinstalling the app.