Questions

Hey guys, hopefully someone can help me.We're Using a combination of Conga Composer, Salesforce and Adobe Sign to genereate Documents, create Agreements and let the customer sign the Documents.The Document and Agreement creation in Salesforce works fine, but if we want to send many different Agreements in on Action using "Send Agreement" (API: echosign_dev1__EchoSignSendAgreementBatchAction ) the Batch will run but the Agreements won't send to the receipients, it will set the Status to "Pre-Send" and nothing else happen. When i open our Adobe Account, i can see the Agreements in the Area Draft, but can't send them. I can only View or Edit them. But if i will send only one Agreement, it works fine. So is there a kind of Custom Setting in Salesforce i have to change, or do i have to change some configuration directly in our Adobe Account or is there anything else?

Adobe Sign (via Acrobat) to collec signatures.  It has changed DRASTICALLY since last week. I am trying to get to the legacy functionality.  But I can't seem to figure it out. Anyone else experience this? Any ideas?  I can upload my own form - but then I am unable to access my saved templates for my 2nd and 3rd documents to include on the same document.  Help!

Our business has just switched to Adobe Teams from all of them having their individual licenses with Adobe Pro. All around it sounds like a great idea, but there is a user that requests signatures all the time. It was working just fine in individual, but now since we have switched, she is unable to send a request for signatures. We have signed her out, and back in to try that, with no success. She has the same Adobe Pro, the only thing that has changed was she went from individual to Teams.  

Good morning,We use Adobe Sign for mass mailings.Problem, we cannot export all the signed files at once.We can export one signed document after another.Someone would have any idea ?Many thanks in advance! Bonjour,Nous utilisons Adobe Sign pour des envois en masse.Problème, nous n'arrivons pas à exporter tous les fichiers signés en une seule fois.Nous pouvons exporter un document signé après l'autre.Quelqu'un aurait une idée ?Un grand merci par avance ! M. RICKLIN

I have send a document to multiple people for signatureQ1: Can you reorder signatries?Q2: Can I cancel an unsigned document and resend it out? 

Since yesterday (3/27/2024), I have not been able to create any new adobe sign connector. When I click create connection, and then Connect as Acrobat Sign User, usually it takes me to a page where I can enter my credentials, but now it just shows an error page "Unable to authorize access because the client configuration is invalid: invalid_request" BEFORE I could even enter any credentials.I tried to sign in as the group admin, and it still does not work.  

I'm using the Adobe Acrobat addon for Google Drive, which I can click on a pdf file in GDrive and choose the addon to edit and send it out for signatures.  The addon then creates a .pdf file when it's pending for signatures:And when it is signed, it will change to this file:I will also receive an email with the signed file attached.The problem is the autosave file in my GDrive doesn't contain the Audit page like the one sent to me by email. I can't find anything in my setting about this issue. Please help. Thank you!

Hello all, I asked a similar question earlier.  It seems that there is nothing that can be set to remind me 6 months after an agreement is completed that it will expire.  However, is it possible to write a script that will automatically open and set a date on the local calendar/reminder software that the completed agreement will expire 6 months from the date of completion? Is it possible to set anything up like this: Special Script entered into properties of agreement.Agreement sent to client via esignature.Agreement signed by clientAgreement automatically sent to Owner now that the client has signedAgreement signed by ownerAgreement is now completedCompleted Agreement automatically sent to client, owner, me and anyone CCed in. Script automatically triggered that opens up local reminder or calendar software and creates reminder/event 6 months from date of completion to notify/remind us that agreement is expired or is about to expire. Is that at all po

Whenever I upload a PDF form that contains information I entered in fields prior to uploading to Adobe Sign, the information is removed and the form ends up being empty if I send it out for signing. This doesn't happen with DocuSign. Any clues? Is there anything I need to change in my documents to prevent this?

Hello, I am creating agreements using the Adobe Sign REST API v6 POST '/agreements' method and I noticed that in the 'AgreementInfo' parameter you can have a 'message' property that will be sent to the participants via email when after creating the agreement. My question is if it is possible to add HTML tags to the text string so the message looks, for example, in bold or as a hyperlink? Or if it's not possible by using HTML my question is if it is possible to achieve this in another way?

Hello Guys, I tried using js codes of a simple line "app.execMenuItem("FillSignMenuItem");" and a button click action to trigger "Fill & Sign". However it didn't work. Do you have any idea? RegardsSam

Hi Team,I have created a webhook, to receive events, when a document signing is completed. Getting multiple events when a document is signed, Is this an issue?Here's the payload, and how I configured it.{'name': 'webhook','webhookSubscriptionEvents': ['AGREEMENT_WORKFLOW_COMPLETED'],'scope': 'USER','state': 'Active','webhookUrlInfo': {'url': ""}}Can you please tell me why I am getting multiple events?Thanks in advance

Hello, My colleague is having a problem (with Acrobat Sign) after updating Acrobat Pro. Now when she adds me as a signer and then adds another colleague in the CC field, she gets an error returned (see screenshot attached).But if she removes the CC and tries again, it goes through fine. Is anyone else experiencing this (or aware of a fix)?

I have an Adobe ID used for one Team profile, one enterprise profile and a personal profile.I have used Acrobat DC requesting e-signatures for a while with the team profile. A provider has migrated our licenses to the enterprise profile and assigned the License to my user.Since that time I am not able to use the e-signature feature. It starts with the first form to enter email address and after going to more options it is trying to upload and this is only possible to stop with killing the process.I have repaired the application, have signed out and signed in different times, have asked the administrator to delete my user in the teams profile, i have followed the steps described in https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082. But nothing helps to get a document e-signed.

No signature is detected in my pdf file neither does right clicking on the signature lead to signature validation options. I tried 'Use a certificate' under which 'Validate all signature' is greyed out.

Hi all. I am hoping someone can help me. I often send agreements to customers using Adobe Acrobat Sign. Sometimes, people fill it out incorrectly. They might put the name of their business in the "Print Name" field, instead of their name. I will then re-send it to them, and they almost always tell me that the incorrect entry auto populates - they cannot edit it. I can tell that the incorrect entry is saved to their account. The only fix is to sent it again and change the name of the field from "Full name" to a generic text input. Can anyone tell me how to help them delete the incorrect entry that's saved to their account?

I have Adobe Sign integrated into a Salesforce electronic grants management system. When I go to collect signed grant docs to send out I get an error message that the signatures are invalid. I have been using this system for years, no problems. How can I fix this? Any help greatly appreciated...

Un preliminare di compravendita firmato con la firma elettronica di Abobe sign ha valore legale?Posso farli firmare così hai miei clienti?Anche loro devono essere abbonati ad abobe signature?Grazie per l'attenzione

Adobe sign seems to be lagging significantly, particularly when I attempt to upload documents to send out for signature. The process takes approximately 15 minutes and sometimes it buffers for about 30 minutes without successfully completing the upload. i've tried switching my browser as well and it has been an on-going issue for weeks.

Hello everyone, we are using since about 3 year the Package "Acrobat Sign for Salesforce" in order to integrate eSign in salesforce. It is working fine so far.We activated Lightning Web Security in salesforce (Lightning Web Security | Develop Secure Code | Lightning Web Components Developer Guide | Salesforce Developers) and since then we have during each eSign Agreement creation an error appearing (see screenshot attached)... deactivating the "Lightning Web Security" and the error disappear again! We are already in contact with the salesforce support, but in summary, it seems that the aria-describedby property is referencing to an element in a different template/shadow root, that it seems not posible when Lightning Web Security is enabled,  and that should be solved by Adobe. It seems Salesforce already has docs and sample how to access Aria propertieshttps://developer.salesforce.com/docs/platform/lwc/guide/create-components-accessibility-attributes.html  and

Hello! I have an Adobe Sign Workflow that we use to send agreements that utilizes multiple templates. If I added a new template to the workflow, would that cause any changes to any previous agreements that are in-progress that utilized the workflow? My workflow is used by multiple adobe sign users. Thanks so much!

Hi! Often, it would be helpful to be able to send a follow up email or text to a client with a link to the document that requires their eSignature.We currently have the Acrobat Standard for Adobe e-signature. Is this possible to do? Thank you!

My organization is using the SharePoint Add-On app which from what I can tell is branded "Adobe Sign for SharePoint Online", notice that it is not "Adobe Acrobat Sign for SharePoint Online". The process: Select file from SharePoint librarySend for Signature in the SharePoint menu ribon Adobe Sign opens (within SharePoint), and agreement is configured and sent.Documents are signed Documents are automatically stored in a "Signed Agreements" folder within SharePoint Online. Is this the same as Adobe Acrobat Sign for SharePoint Online?Is our solution end of support in June 2024?   I thought that Adobe Acrobat Sign for SharePoint Online involves using Adobe Acrobat as a starting point or using a web version of adobe acrobat as a starting point?  I also thought the other difference is that Adobe Acrobat Sign for SharePoint Online lives outside of the organizations SharePoint infrastructure as apposed to the SharePoint Add-On App called "Adobe

Hello,I'm trying to find the settings we'll need to configure to allow Adobe Sign to send emails for our domain. I believe we'll need to add amazonses.com to our SPF record in DNS, but I'd like to find official documentation before making any changes. Thanks

Hello,I'm currently working on the fillable form in Adobe Acrobat Sign and I need your assistance on this. What conditions should I need to use to the following?I have four text fields that are shown by default, and then Text Field 3 and Text Field 4 should be hidden when any value is entered in Text Field 1 or Text Field 2 (vice versa). Thank you.