Questions

Dear Adobe Stock Team,i received a rejection of my file, ID:1525563482Original name: Islamic Muharram Silhouette Mosque Red Gradient Design.jpegThe image was rejected due to being labeled as AI-generated, but I confirm that it was created manually using Canva.No AI tool was used in its creation. I am attaching a screenshot of the Canva editor and design process as proof. Kindly review the image again.Thank you for your support.Best regards,[graphy]

Hello, I am trying to upload images to approval proces into Stock Adobe.However uploads always fails with folloing message:image had upload errors. Learn more about submissionImages are in JPG format, larger then minimum and smaller then maximum size. Anyone can help with this?

This image is rejected for quality issue. Can you help me to understand it in detail?

Dynamic text is an excellent tool, but something is missing : The set leading. You don't have a choice, and it's unfortunate.Does anyone have a solution?  

my accaunt is deactivated years ago and i still coulnt get my 70 dolar. still no answer from adobe support. 

AI is rejecting all my emails, I can give 100 percent proof that it is from my camera. Now how do I do this?

Guten Morgen,ich wollte mal nach fragen warum es immer so lange dauert bis meine Einreichungen überprüft werden und viele überhaupt nicht geprüft werden. Die letzten habe ich nach 3 Monaten dann wieder gelöscht. Ich kann ja verstehen wenn es 8 Wochen dauert aber überhaupt keine Prüfung, finde ich nun komisch. Vielleicht kann man mal prüfen warum das so gemacht wird.Für alles andere auf Eurer Plattform ein großes Kompliment, bin sonst begeistert von Eurer Arbeit .GrußRolf Dannenberg

初心者であり、ここのコミュニティにも初投稿です色々と画像を挙げていこうかなと思っているのですが画像拒否されてしまい、理由が知りたいですもしわかる方がいましたら教えていただきたいです...

Hi,I am looking for some guidance regarding photo editing prior to submitting content. I use Lightroom for my photo processing and editing. Lightroom now has a "De-noise" option in processing which does a fabulous job, however, I am wondering if using the De-noise facility on photos an acceptable development prior to submitting photos for the stock library? I am uploading a sample of one photo both before and after the de-noise processing as an example. Thanking you in advance for any adviceKind regardsConnie

Hello,My Contributor account shows that my payment was sent to PayPal. However, I have not received the funds. PayPal has confirmed that they cannot accept commercial payments to Ukrainian accounts, and that the payment will automatically be returned to the sender within 2–7 business days.I am considering setting up Payoneer as an alternative payment method. Could you please clarify:Will Adobe Stock automatically receive the refund from PayPal?Will I be able to request a new payment via Payoneer once the funds are returned?Is there any specific order of actions I should follow to ensure the payment is sent successfully?Thank you very much for your guidance!

Hello, My name is Aamir Sohail and I'M Adobe Stock contributer since 3 years. I have worked honestly for 3 years and suddenly my account has been deactivated. I have not violated any policy so I request you to please reply to me. Let me have a conversation with you, I will answer whatever you ask but I cannot waste my 3 years of hard work day and night like this. I hope you will understand me. I will be waiting for your reply. Thank you!

i uploaded about 300 image like this images and they all got rejected for quality issue why?

Hi, I'm new here and uploaded my first images to Adobe Stock. Just a few hours later I noticed that 6x images were not accepted due to quality errors:  I admit that the skyline photo was taken from inside a window, which might be the reason, right? (reflections). About the buddha idk, maybe too dirty surface?! but that's the original state. Not sure about the rest ... 3x images were not approved due to copyright: Absolutely not sure why they got rejected. I just added keywords like Koh Phi Phi, Maya Bay (about the location etc.), but these words should be allowed, or not? All pictures are original files, not edited (I thought it's better to not edit them at all - for giving a real authentic impression). Can be uploading too many images in one day be a reason too? I'm happy about any feedback.  Thanks for your help!  Luminicae

Starting today, when I try to access the contributor's website, a message about the danger from my antivirus started appearing:'Connection to http://service.account.adobe.com has been blocked because the SSL certificate is not trusted. The Certification Authority has revoked certificate validity. Your connection may be now spied upon or you may be redirected to a fake site.' Has anyone encountered a similar problem? I would be grateful if someone could clarify the situation in more detail.

Bonjour à tous,Je parcours régulièrement le forum et viens lire les sujets, surtout ceux qui concernent les images similaires. Et comme beaucoup ici, je commence à être las de tous ces refus. Je pense me retirer car la situation est devenue trop difficile. Je vais publier ici quelques images prétendument similaires, et je serais curieux de voir si l'on pourrait trouver quelque chose d'identique dans la base de données d'Adobe, étant donné leur style assez atypique.  Au début de l'intégration de l'IA sur le site, Adobe a validé en grand nombre une multitude d'images présentant de nombreux défauts. Plutôt que de corriger leur mauvaise gestion initiale des validations – ce qui nécessiterait de tout reprendre à zéro (meme si cela a été fait partiellement)– ils sont actuellement en train de faire porter le poids de ce problème à leurs contributeurs, car la base de données est devenue trop importante pour être gérée rétrospectivement. Malgré cela, j'observe également, par

Hello! My Contributor account shows that a payment was sent to my PayPal, but I haven’t received it and see no transaction in PayPal.

Hello Adobe Stock Team and Community,I recently submitted a photo that I personally captured using my own mobile phone. It’s a sunset view over green fields, taken in my local area.Unfortunately, the image was rejected with the reason “Similar image already exists.”I want to confirm that this photo is 100% original. I took it myself and did only basic adjustments (like color and clarity) before uploading. I haven’t uploaded it from any other account or shared it in any way that others could use it.Could someone please clarify why this happened? And how can I avoid this issue in the future?Thank you for your support.

Hi, I withdrew from my account on 14th of June, and it was my first withdrawal. Now my payment history shows me a "Payment error," how may I solve this? I do not know what their support system is.  How may I connect with them to solve it? THANK YOU   [Edited by moderator for clarity.]

I’m having trouble accessing my Adobe Stock contributor account. When I try to log in, I receive the message: “New account creation is not available at this time.” My account was originally created while I was living in Russia, but I no longer reside there. I have since moved and currently live in Georgia (the country).Despite the login issue, I continue to receive emails notifying me that my photos are still being sold on the platform. This means the account is clearly active, but I cannot access it myself.Could you please advise me on what I can do to restore access or update my account location?

I am planning to manage two accounts on Adobe Stock, for which I have created two Payoneer accounts. I intend to operate both accounts on different devices. Currently, one of the accounts is active. My question is: Do I need to use separate Wi-Fi networks or IP addresses to run the second account, or is it possible to manage both accounts using the same device and IP address?  If using the same device and IP address is not advisable, what is the best approach to manage two accounts? I would greatly appreciate your guidance on this matter. Thank you.. I intend to operate both accounts on two different devices. Currently, one account is active.Now, my query is—do I need to use separate Wi-Fi or IP addresses to run the second account, or is it possible to run both accounts using the same device and IP address?Additionally, if this is not feasible, what would be the correct method to manage two accounts? I would greatly appreciate your guidance on this matter. Kindly provide

Is the title/description as important as the image itself when submitting an Editorial image,  I have had a few knocked back whihc appear no different in style that others that havw got through,.  Eg.  "Polizei - German police van in Munich: Am I likely to get images rejects accepted if I resubmit with better titles?  e.g 2 Title: Polizei. - Swiss Police vans lined up in a row in Zurich - hi-viz orange stripes and blue lights on vehicles

How can this be too similar and not accepted?

Hi, I've been a contributor for a few years. At one point, I had a balance of $1, but I didn't see any updates from photo sales. This year, I joined an Adobe mission, was accepted, and received some payment. However, when I try to initiate a payout, the button doesn't turn blue even I have all the tax and thing. Do I need to wait for a download and the 45-day period, or is there another way? Thanks!

What is the problem in these photos that Adobe rejected just now? Could you offer any suggestions to help me improve, please?

Hi!  I had the two photos attached rejected recently and am wondering what I can do to improve them.  Any suggestions would be appreciated.   Thank you!   [Moderator moved the thread to the correct forum]