Questions

I’m experiencing an ongoing access issue with Adobe Firefly. For the past ~1 week, Firefly image generation fails across different models and shows the message: “Can’t access — Sorry, Adobe Firefly isn’t available in your region.” At the same time, Generative Fill is also not working. Firefly should be available in my region, and I have used it successfully before. I’ve seen this issue once in the past as well — it later resolved — but now it has returned and has been persistent for about a week. Could you please verify my account’s region/eligibility settings and investigate why Firefly and Generative Fill are being blocked? 

Bonjour, j'ai une question par rapport à Adobe Firefly en France. Est-ce qu'on peut utilisé des contenus généré par Gemini depuis Adobe Firefly pour l'utiliser dans des communications commercial ?

I just did , I wanted it to take the photos of dakoda my cat brand and make them into line art for my colouring book it gave me a line art of a random lady not dakoda #dakodaaporoved 

Ich habe einen Adobe Firefly Pro Plus Abo mit 7000 Credits. Laut der aktuellen promotion soll ich damit bei den meisten Modellen unlimited genereations haben, mir werden aber trotzdem credits abgezogen. Wie kann das sein?

Firefly Pro is rejecting 2 of the baseline images for Scene 3 due to guideline violations, while it accepted the Scene 2 image. We do not understand where and/or why. Can you review and advise?Both Scene 3 images were rejected for guideline violations, whereas Scene 2 was successfully rendered.We need a specific reference to the violating component, as there are MANY scenes to be rendered.And we are dead in the water until it is resolved.Thanks,Michael

I was working with the Kling 3.0 model when I refreshed the page, and it suddenly disappeared from the AI model selection list

This site never works and I’m at the point I’m not going to keep renewing it if its not usable. I couldn’t even submit a bug because it says I used 250 characters even when I didn’t. I can't view video generations most of the time, it just spins and eventually opens for a new empty generation so i can't see what i generated without downloading it. “Use settings” and “generate more” are both grayed out so you can't reuse prompts without going back into the specific generation you want and copying it which takes way too much time. This has not worked since i paid for an account. Also many times when you open a generation and it shows the history it crops the image so you can’t even see the full generation. This makes it so hard to use the service. This site is so buggy but at least its generating. That should not be the only positive but for so much money a month its ridiculous. Once it goes back to credits and not unlimited for models I’m done because the credit price is outrageous.

Hi everyone, Although I have a paid subscription and credits available in my account, when I try to create a video from an image using AI with the RAY 3.14 model, I receive an error message saying that I don't have enough credits.

je genere des videos avec firefly, ca me met un message d’erreur et ca consomme mes credits  !

Сервіс не генерує з вчорашнього вечора зображення та відео, також не дає можливості скачати вже створенні фото та відео як з ПК так і з мобільної версії сайту

In all the video generators, after I press create, the models, all of them delete my reference image/video and create what I want, however after the models delete my reference image, they replace subjects with a black person. Why is this happening?

Despite having credits, I get this error code the moment I click the create button in almost all AI generation tools: *A problem occurred.Please try again later.*

Firefly text-to-video (Sora 2) 12s videos: I keep getting “something went wrong, try later” errors. Credits are deducted even when no video is generated. Is this expected, or can credits be refunded? I’ve successfully generated 12s videos before.

Ik krijg de foutmelding ‘Geen toegang. Je kunt contact opnemen met je beheerder om toegang aan te vragen.’ bij het willen bewerken van afbeeldingen in Firefly terwijl ik wel credits heb en abonnement Creative Cloud waarbij Firefly als beschikbare app staat. 

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

When I first signed up was working well. Can not view images I generated, When I take a image and try to create a video worked fine the first day now it will work every once in awhile

I put in a graphical treatment for a website, and I said show me a different treatment. I was using Nano Banana Pro and it gave me exactly what I put in without any changes, and charged me 40 credits. I don’t mind that it didn’t do anything, but do mind it charged me 40 credits for nothing. Could you return the credits please?

  I just paid the subscription last week.  I’ve used it a total of maybe 10 times and i’m only using it to clean up photos that are meant for my business.  The last 2 that I have tried to do today have been really bad. The first one the AI flipped the photo on its side which I just fixed it in a different app. The last one I told the AI that I didn’t want the image and to go back to the original, but it didn't.  It just came up with another photo that looked almost identical to the first one.  I haven’t changed anything the way i’m doing it so not sure what's going on.  I’ve attached screenshots for the most recent issue..I hope this helps. Thanks.

I up loaded 2 still images for video animation. It charged me 300 credits. The images were of stairs and a landing in a property. The generated video took me up the stairs on a flight angle that didnt exist so its totally usless. i went to edit this and it wants another 250 credits and i can seem to contest this previous usless footage. Have i any leverage here or is it just my tough luck? seems grossly unacceptable if that is the case

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

Give option to to generate as soon as I upload an image. I was trying to create an avatar with my uploaded image as soon as I uploaded but it didnt help. 

Whenever I try to generate a video using Sora 2 the past few days it loads for 10 minutes before saying something went wrong and to try again.