Questions

Hi, I'm trying to locate one of the older Substance Signature Series collections by Enrico Tammekänd, but I can't seem to find it in Adobe's Substance 3D library. Has it been removed or relocated? Any help would be appreciated!https://www.artstation.com/artwork/W2ZLEJ

I've logged in into my Adobe account after a while and found out that all my 500+ points disappeared. As I learned, now you need a subscription to download any assets. But Adobe doesn't sell subscription in my region. So my earned points just has been taken from me and I can't purchase a subscription to continue use a library. The whole point of that system was that you could save up points and continue to use assets library long after you cancel a subscription for whatever reason. This was the main reason I had a subscription in a first place, because I had a several perpetual licenses of my Substance products and didn't need it at all excpet for assets. Also I didn't get any emails that would warn me about that change in advance. Trully great customer experience. 

I downloaded assets from Adobe Substance 3d for a project I am working on. I am having an issue with the 3D models that have different versions more specifically. When I tried to bring in the Billboard Gantry 01 and the Billboard Gantry 04 into Autodesk Maya meshes from 02 move to 04. This seems to be happening on all of the variation objects does anyone have any tips to fix this?

  HUGE news for the Substance 3D ecosystem: today we’re launching unmetered access to the complete Substance 3D Assets library for Adobe Substance 3D subscribers. This means that every Substance subscriber on a Collection or Texturing plan has access to the full collection of nearly 20,000 professional materials, models and lighting environments without managing points.   Moreover, this also means that Student licenses will now have access to 3D Assets.   Head over to our post about this on the Adobe blog to learn more, or go to Substance 3D Assets right now to see what you can start creating.

  A quick shout out: we’ve published a new article over on the Adobe blog that takes a close look at the recent partnership between Substance 3D Assets and trend forecasting agency Peclers Paris. Together, the teams created a collection of parametric materials specifically geared towards product designers, based on expert forecasting and CMF research.   So you could do a lot worse than heading over there to take a look at that right now. We also made a short film about the project, which looks like this:     Keep creating, cool kids.

I logged in to https://substance3d.adobe.com/ today and all my accrued points have dissappeared and I see a "No more point limits" announcement. How can I get my accrued points back?

I had over 300 substance source points before point limits were removed.Is there something other then usual "fu" that adobe can offer me?I paid for content i am unable to access now. I cant download anything becuase it says "subscribe". Well i did, i acumulated points and i want to use them.300 points with 25 per month is like a year of subscription. 

Hello,I accidentally uploaded a 3D model to the Substance 3D Community Assets platform that I do not own.The file is called "englishbulldog by alexlashko freesample".I intended to use it privately for texturing in Substance Painter, not to share it publicly. The model is licensed under Creative Commons (CC BY) and belongs to the creator Alexlashko, but I didn’t provide full attribution and do not want to violate any terms.Please remove this asset from my uploads or advise me on how I can remove it immediately.Thank you and sorry for the mistake.

Hello,I'm a 3d artist and selling my models on 3d stocks. So is it legal to sell a 3d models with textures from: https://substance3d.adobe.com/assetsI found this EULAhttps://wwwimages2.adobe.com/content/dam/cc/en/legal/servicetou/Adobe-Substance-3D-Assets-Addl-Terms-en_US-20220322.pdf and it looks like it is legal. Right? Thank you

Hi,I had a bunch of points for a previous PAID subscription.How is it possible that I cannot download anything anymore? I paid for the service

Hello,I just download a substance material SBSAR from Adobe Asset, I'm using the last Substance Designer version on Windows.I cannot use the material once opened, it looks like locked. It's the first time I use the software and I did not find any info about  it. I would appreciate if someone help me.Thank you.Eric

Integrating Prusa Slicer Workflows with Adobe Substance 3D Assets: Seeking Best PracticesHello Adobe Substance 3D Community,As a 3D printing enthusiast, I've been exploring the integration of Prusa Slicer into my workflow, particularly focusing on how to effectively utilize Substance 3D Assets for enhancing print-ready models.I'm interested in discussing:Best practices for importing and adapting Substance materials for use in Prusa Slicer.Techniques for optimizing textures and materials to ensure compatibility and quality in 3D prints.Experiences or case studies where Substance 3D Assets have been successfully used in 3D printing projects.I've compiled some insights and resources on this topic, which you can find here: Prusa Slicer Integration with Substance 3D Assets.I would greatly appreciate hearing about your experiences, tips, or any resources you might recommend for effectively combining these tools in a 3D printing workflow.Looking forward to your insights! 

Ive been paying for access to substance library, spent an hour on the phone and nobody has responded to my emails in the past week.I've been sitting in class for the past week with no access to assets paying for, or support after a week of paying.Reaching out here as nobody has responded to my support requests or emails for a week and I have finals due this sunday so this has become annoying to deal with while paying for services with zero support.Adobe Case ADB-39556511-X5Z4 CRM:05615000020712Very Respectfully

Dear Adobe Support Team,I hope this message finds you well. My name is George, and I am writing to request the removal of a 3D model (statuya.stl) that I accidentally uploaded to the Substance 3D platform.Unfortunately, I did not intend for this model to be shared publicly, and I would like to ensure that it is not available for distribution or download by other users. I understand the importance of community sharing, but in this case, I would prefer to keep my work private.Could you please assist me in removing this model from the platform? If you need any further information to process my request, such as the model name or my account details, please let me know.Thank you for your attention to this matter. I appreciate your help.Best regards,George

Dear Adobe Community,I am a textile graphic designer and a beginner in Substance 3D. I would like to apply rhinestones and caviar beads to my artwork. Could someone please guide me on how to achieve this?Thank you in advance for your support.

Whenever I try to download assets, this error code pops up. I have a student account, so I don't know who to contact to have this fixed. If anyone knows what to do, please let me know. 

Hello Representative, I recently received an email informing me that my access to the Adobe Substance 3D Collection has been revoked without prior notice or explanation. This access is critical for supporting multiple efforts within my enterprise. The Substance 3D Collection is pivotal to both current and future projects. The loss of access will result in significant work blockers, necessitate budget adjustments, and potentially jeopardize ongoing and future efforts. Additionally, it places added pressure on my Boeing VR team, which is already operating with a minimal staff. I urgently request your assistance in reactivating my access to prevent these disruptions. Thank you for your prompt attention to this matter. -Sheldon FrenchSupport Multimedia Design Specialist III

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I’m having trouble with Adobe Substance 3D and could use some help. I have two Adobe profiles: a personal one and a business one. My Substance 3D Collection app license is tied to my personal profile, but when I log into https://substance3d.adobe.com/assets/, it defaults to my business profile. I can’t seem to switch to my personal profile to download assets, even though that’s where my license lives.Am I missing a step somewhere? I’ve tried logging out and back in with “Login with Adobe,” but it keeps picking the business account.

I cant belive it, but I hadnt used my source account in a few years.  Anyhow I went to login and get some of my already paid for materials now that megascans is paid on fab.  To my suprise everything I paid for is gone.  Having done some more research, there was an oportunity to "transfer" assets and points.   I thought this had already happened years ago when Adobe took over. Im quite upset as I had thousands of unspent points and probably 50-100 already purchaced assets that were supposed to be avalible for an indefinite period of time. Is there anything I can do at this point to retrieve the assets ive already purchaced?

Hello, I am an old user of substance that no longer needs the software or subscription for it, but was pretty happy having my accrued asset points over many years available to get assets as I needed.  Now with the new "no-metered" change I have lost all of that and must subscribe in order to get new assets ( or any assets even ones I "have" it seems).  I get the move toward this sort of thing, but it feels pretty short sighted to leave those who thought they had these points to rely on out of luck with no warning from what I can see ( i don't have any emails regarding this upcoming shift from what i can find searching in my inbox).  I would appreciate some kind of outreach to those like my self in this position, whether it is a free handful of months to the whole package, or some kind of assets only subscription?

Hi there, After being a long Dimension user and beta tester, I've reluctantly upgraded to the paid substance 3D subscription. The apps are working fine, though I am supposed to get 100 free assets a month on my plan. However, when I log in to the Substance 3D Assets homepage, it says 'subscribe' next to each asset rather than any way to acquire and download the assets? What's going on? If I click on the subscribe, it just takes me to the Substance 3D sign-up page to choose a plan. I've tried all the usual routes of login out, login in, clearing cache etc., but to no avail.

Hello,I’m a professional 3D modeler/ 3d generalist, and I use Substance Painter through a perpetual license on Steam. I recently created an Adobe account to access Substance 3D Assets, but I do not have an ongoing Creative Cloud subscription.My question is: Am I allowed to continue using the Substance 3D materials I downloaded while I had access, or is an active Adobe Creative Cloud subscription required to legally use them in my projects? I want to ensure that I’m following Adobe’s licensing terms correctly.I’d appreciate a response from someone at Adobe who can clarify the official policy regarding this.Thanks!

Hello, i just activated my subscription and i can not figure out how to use the stuff in Adobe Substance 3D Assets. Is there a problem with my account or something?

Hi, is it possible to copy all my substance material assets from one Adobe account to another?  I'm currently paying for the Substance texturing suite but it's with a new email/Adobe account for my business.  I'd like to copy over the 100+ assets I had in my previous account to the new one so I'll have all my Substance materials visible in my new account.Is this possible?  Or do I need to painstakingly go through each asset in one account, copy the web address and re-download the same asset in my new account?  I'm hoping there is an easier way.Thanks for the insight or help with this