Questions

We are working through a trial of Captivate Prime and having a little trouble with understanding the system. If I create a course (which we have done) why would we want to make instances of a course or learning program? The help file doesn't explain why we would want to do so, it only tells us how.

Does anyone understand Save to Course Settings action on instances? Also having a hard time figuring out the best practice for the default instance especially for instructor led and live webinar training..You're required to fill out a date/time info for live webinars using the Zoom integration which seems unnecessary if as a best practice you don't use your default instance as an actual session instance. Anyone have any tips best practices with instances (especially the default instance for live sessions?)

Hi all,  We have just purcahsed Prime & we are starting to add courses to certifications. I am thinking like us, you dont just have self paced courses, but classroom ones that you wish to atach to a certification. How have you got around the fact that classroom / virtual classroom courses cant be attached to a certification please? it just seems a bit bizarre?  Also, can anyone help me with the deadline bit - I have lots of certifications that need renewing every 3 to 5 years - EG Gas renewals for our Gas engineers. It appears that even though I can add set validity to 36 or 60 months, the deadline wont show as correct because it will only let me enter a value of between 1 & 365 days in the 'days to complete' field? I doesnt make sense sorry.  Any help appreciated. thank you Bev 

I want to be able to remove a Skill once the Skill is no longer active. I retired the skill but since it still has learners attached to that skill it will no be able to be deleted. I have accumulated multiple skills that I would like to be removed from the filter. Due to the restrictions will there ever be a way to get the skills that are no longer active removed from the drop down list? The learners that are attached do not even have a license anymore. This is quite frustrating and should be able to filter only active skills and the retired skills be removed.

How to setup SSO using Googlesuit for Captivateprime LMS

Looking for someone to help take advantage of some of the CP features I am not using.  Currently using Constant contact for registration and payment.

I am attempting to re-enroll a learner in the same course they've previously completed, and the system keeps saying "100% complete" even after I deleted and re-enrolled the user. This user is testing the course for me, and even beyond testing needs, I will need the ability to re-enroll learners in the same course in the future because learners will be required to re-take the training periodically.Does anyone know how to do this without duplicating the course and giving it a different name?Thanks!

Suppose we modify the modules of an old course and republish it. Will the status of the learners who have already completed the course show as incomplete now? How do we ensure that the learners who have completed the previous version of the course complete the latest version? Is there a best practice to follow?

achiversit provides ui training with 100%placement support

Hi , I am trying to mark attendance for given course /module using (https://captivateprime.adobe.com/docs/primeapi/v2/#!/user/post_users_userId_userModuleGrade) .  Trying to use body as below , but hitting error, provided below. Any help is appreciated.. {  "data": {    "type": "userModuleGrade",    "attributes": {      "completed": true,      "dateCompleted": "2022-02-20T15:45:00.000Z",      "dateStarted": "2022-02-18T15:45:00.000Z",      "dateSuccess": "2022-02-20T15:45:00.000Z",      "started": true,      "success": true    },    "relationships": {      "course": {        "da

We are changing the structure of how we use badges and instead of using the preset badges in Prime we want to make our own, but many of our learners have already earned the old badges. Can we change the badges and have them retroactively be updated for all learners to the new badges? 

I'm wanting to set a course pre - requisite when creating a new course.  However, when I go to select the course in the 'pre-requiste' section, the course is not coming up, even though the course is definitely in my courses section.  How do I resolve this? 

Hello, I am new to adobe captive prime and i was wondering how i can approve a learner for an in-person learning module as an administrator. 

I'm wanting to populate the learning calendar found in the learns dashboard so that each learner can see what is planned for them for the year.  Where is this populated from? thx 

Captivate primeのコースに関して。リマインダー等のメールを電子メールテンプレートで設定できますが、テンプレートが変更されてしまい、元に戻すボタンを押すと「テンプレートを戻しています」という表示と考え中のマークがずっと続いたままになり、テンプレートをもとに戻すことができずにいます。対処法などご経験のある方いましたら教えていただけると助かります。

I am new to Adobe. So far everything is pretty intuitive, but one thing stumps me, so I perhaps just do not know how to do it. I am publishing some legacy courses whose past authors will not be listed. As I build a course, I am automatically listed as author. I cannot find a way to delete the author name unless I Publish first, then go back to Settings, Edit, and then delete the author and Republish. Is this really how it needs to be done? Seems really counterintuitive, so any advice is most welcome. Thanks.

Hi all! We are new to Captivate and actually new to using LMS systems! We're in the set up stage and we need to do some testing. Does anyone have some typical tesing scenarios for learners, managers, authors and admins? I'v started a list but I am sure I'm missing a lot. I googled it and I really didn't find too much. Anything you can provide would be greatly appreciated!!  Barb  

Hi ACP offers an option on the mobile app "Do you want to save the content for offline viewing?" I have a catalog comprising of 60 courses. How can I download all the courses within a catalog without having to download each course one by one? I have 150 learners who operate in the offline mode and I need to find a sensible way for each learner to download the catalog without having to go through one by one. 

When I earn a new badge, my old badge disappears. I am only seeing the newest badge earned.  Is there a way to show all that is earned?

Is anyone else having issues with the quiz part of this module.  There is one question that asks to mark all that apply and none of the answers are correct.  Any feedback would be appreciated. Tamiee LamsonShift Supervisor at Store 0114.

does a learner have to be enrolled in the course and a path for attendance to be captured from Connect by Adobe captivate prime?

Hi, Sorry if this is a dumb question... the halpbot wasnt very helpful.  we are looking at purchasing the Captivate Prime product and were wondering if we needed Registered User Pricing or Monthly Active User Pricing. We expect to have a fair share of long-term users and very little churn... but they will only need to re-certify every second or third year and we don't really want to pay $4 a month for someone on an ongoing basis. If someone creates an account under Monthly Active User Pricing, then completes their Certification, can they log in at any time in the future for the purpose of retrieving their historical certification? Thanks! David

Can we create a user with the same email to reactivate?  Or do we have to do so manually using CSV or the UI?

Is the transcript in excel the correct one to send in?  I can make no sense of it.

I have been playing with the activity module that allows a file submission. This also has an option to enable scoring. In my testing, I had a student use this to submit a document and I was able to find that submission. I was later able to find out how to do the scoring and make a comment. The question is - how does the student see the score and comments that were made by the instructor? We were not able to find them.