Questions

Hi! I recently switched to a new phone, and now I can't seem to access my files from adobe scan on the iphone files app. The documents i scan are saved in adobe cloud, but they do not show up in iphone files. They worked fine on my last phone, but now they're all gone. How can I fix this?

I purchased 7 days free trial andcancelled it in 4 days but the amountof 849 was debited from my account . Now i am trying to get refund through apple site their it is not showing me subscription nor it is showingsubscribe in app how can i get my refund

I purchased 7 days fee subscription of adobe scan but after 2 days i cancel the subscription but rs 850 debited from my account after 7 days. please help.

My iPad is running out of space. 

In Adobe Scan, after you capture an image, its values are automatically adjusted but sometimes you loose faint details. Adjustments of Brightness and Contrast are of not much help in this situation and the filters are mainly useless too so I have to sabe the image without any adjustment and then adjust curves in Photoshop.It would be great to have a curves adjustment right into Adobe Scan as this would avoid having to use Photoshop (or any other image editing program) later just for this.

Adobe Scan has a great feature that is detecting the four corners of the sheet to straighten the image. Or it would be great if it worked correctly.I have tried it with a completely flat sheet with no bent corners or warping on a dark table and even so, the markers are never exactly in the corners and I have to adjust them by hand. In most documents the aproximation is good enough but some others need zero distortion and even if I try to place the camera as exactly right above the center of the sheet as I can so distortion of the capture is minimal, the software doesn't do its work correctly and I have to readjust the corners by hand.In the days of emerging AI it seems weird that a software by Adobe doesn't seem to do such a simple task (at least simple when the user provides all means to facilitate the task) with more precision. Also, there should be some way of detecting curved paper (typically the pages of a moderately thick open book) and warping the image to straighten this d

Is it possible to upload pdf-Files into Adobe Scan in order to edit edges etc?

I had taken a scan using Adobe Scan of all my receipts. This usually kicks off a process where the file is uploaded to the cloud. Today, I went to export the PDF but was not able to. I noticed there was an update available so I updated the app. The PDF is now no longer shown in the app on in the dashboard online. I also threw out all my receipts so now have no recourse to get my expenses done. Any help would be greatly appreciated.

Latest iPhone version of Adobe Scan just says "Loading File" with a progress circle under it on a gray background when you click any of my already scanned pdf files. Same for trying to share them. Everything was fine before the latest app update. I'm on an iPhone 13 Pro with latest iOS version and latest Adobe Scan app. Restarting app doesn't help. Network works fine. If I go to Adobe online the pdfs DO open correctly. Just the app has the issue. Ideas?

Recently, I scanned nearly a thousand pages of text, a lot of it faint and printed on very old, delicate, and translucent paper. In several cases, the results with Adobe Scan were not ideal, and the text was illegible in certain places. The app's built-in filters and photo editing options (adjusting brightness and contrast) were inadequate.  To get around this problem, I had to take pictures with my iPhone and tweak them in the native photo editor (the Photos app). This allows me to edit many useful aspects of photos—black point, definition, shadows, sharpness, etc.—which I am not able to adjust in Adobe Scan.  Can the development team please consider increasing the number and sophistication of the photo editing options in Adobe Scan?

Hi - I made a series of scans last week, and now I am trying to go back to adjust the crop and filter on some of the images within each file. I was able to do this last week easily, even if a few hours or a day had passed since I had created the scan. Yet now when I try to adjust the crop or change the filter, the original image data doesn't seem to be there anymore. I cannot adjust the crop to anything beyond what it was cropped to when I took the scan (as opposed to when I adjusted the crop before, and I could resize it to include what had been cropped out). And if I select the "original" filter, it's no longer the original image, but a new copy with the default filter that was added to the scan already. If it helps to troubleshoot this issue: I haven't opened these scans in another app and modified them; they've just been sitting untouched in the Adobe Scan app since I created them between Wednesday and Friday of last week. Has anyone encountered this issue before, and do they

I am being invoiced illegally on a monthly basis by Adobe.i have never suscribed to their plan and received no invoice.Please advise what to do to get refund and cancel this scam practice.I will sue them in UK for this scam if not refunded immadiately.

 With free space and giving permission of use of cellular  data ,After that unable to uplod documents on abode storage. 

I like the new one page layout but I find it more difficult to crop many docs now.  On the modify scan/edit screen, many receipt images become so small and narrow it is hard to tell where to crop and it is particularly hard to grab the whole line crop bar on the narrow side of a receipt. It always seems to grab the corners instead so then you have to do it twice, at each corner.The icons immediately below the image, auto detect or no crop, could go somewhere else in the screen and that would help. I'm using iPhone SE.

I'm using the Adobe scan since 4 years and it has been a very handy & easy to digitise any document. But, unfortunately since few months this app is making severe issues to the devices, after capturing all the images for the scan and while checking croping & orientation of pages or while saving the document the Adobe scan app is occupying all the remaining storage space left in the internal storage and causing app crash or android UI crash and once it crashed the OS & my phone went into boot loop due to the insufficient space,  as I've custom twrp recovery installed managed to get it out of loop safely by moving all the files to external sd card. And this isn't just 2 or 3 gb, this app is eating up all the storage spece even 22GB or 30GB storage space while dealing with a bit large files like 60 - 80 pages and no hopes of dealing with 100pages or  even bigger files.🥲 In such cases only possible way i found to instantly stop it causing all these tro

By mistake i put a scan in garbage. How could i retract it?J'ai mis un scan dans la pubelle par erreur. Comme je fais pour le récupérer? 

How can I change a photo to a "600 by 600" photo to be uploaded?Thanks! 

Hallo, ich habe ein JPEG über Airdrop an das iPhone gesendet. in Fotos wird es angezeigt. In Adobe Scan nicht. Woran liegt das? AS 23.06.06 habe ich neu installiert, das hat nicht geholfen. Das OS ist iOS 15.7.6,  die Bilddatei ist über den unten stehenden Link abrufbar. https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:a825ce63-420c-4dca-abe1-8b229147ab6d

Necesito soporte para inhabilitar mi app Adobe scan en el dispositivo que me robaron por favor. 

Unable to find yesterday scan documents  

アドビスキャンで、自動で圧縮かけてしまうけどかけないでそのままの画像でOCRかけたいけどどうやりますか？

After years working flawlessy and being used to "share a copy" of my scanned documents to my onedrive, this recently stopped working. Once selected the destination folder this message appears: "You don't have any folders that you have permission to upload to."I checked if i'm signed into my onedrive account correctly.I checked several folders - same resultI checked my Adobe account, correctly signed inAll is exactly as it used to be, but I can't upload anymore.Then I checked the settings in my android phone concerning permissions/access for Adobe scan. two choices under "Files and media permission":* Allow access to media only* Don't allow.On some apps I have seen a third option to even allow access to files but that option is not available. Don't know if this is the issue.Or has the recent update (june 5th) caused this?  Either way I really want to be able to save the scans to Onedrive, so what is requried to make it so again?(my device: Samsung SM-G973F; app version: 23.06.

Hello After I setup your app - Adobe Scanner and after my flash or flashlight have stope working until I do factory reset without backup It hasn't working on main Camera app and in order apps   Diagnostic of my iPad shown all fine    [The title has been edited, as part of moderation

I have an issue, I have been scan many files yesterday, but now I open my app files are all disappeared.below is some information, please take a look and hope can help me to fix the issue!!! Thanks. 1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?Yes, and I really sure I use this account for scan only!2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web?iOS3. Are all the scanned files missing, or only some files?All the scanned files missing.4. When did the issue start? Any details about any actions taken then?Today, I just scan files and open app today, then I found my files are all missing.Yesterday I have opened the app and the files are alive, but today they are missing.5. Scan app build version, device model, and OS version.app version is 23.06.06device model is iPhone 11OS version is iOS 16.1.1 Hope the issue can be fixed and get all of files scaned.

Once run the app, I've noticed that all the scans done disappeared. Needless to say, I got really important stuff in there.