Questions

Hello. Yesterday while trying to import a mp4 video into Captivate (I'm create a SCORM 2004), I received a message that I was not uploading a flash file and AME (which I have) would convert it to flv or f4v for me. This message happened within minutes of me creating another SCORM module with an mp4 video imported into it with no issues. Anyways, I accepted the conversion and left Captivate running all night to find this morning it still had not converted. Anyone else experience this and have any solutions?

I am really struggling using the 360 image.  I was able to use Google Street View app to create a 360 image and import it into Captivate 2019.  Unfortunately when I import it, it's all distorted.  What am I doing wrong? Are there specific dimemsions the 360 image needs to be?  Any help would be greatly appreciated as my deadline is fast approaching.

I just paid for Captivate 2019 Subscription service. I've had it before.  2017 is still on my MacbookPro. After downloading, installing, and clicking "Launch", I got this error - "an error occurred during activation". Does anyone know how to resolve?  I close the error message window, and Captivate acts as if it it will open, then shuts down.Hoping not to wait till tomorrow to call Adobe Tech support.  Thanks!  

To anyone who can help: When I attempt to export the Captions and Closed Captions from a project in Captivate 2019 on a Mac, the result is a blank Word document.  If I attempt this on a Windows machine, the export is successful, resulting in a fully populated Word document.  If I then localize the appropriate column and attempt to import the file, 0 items import.  If I take a single "cell" in the original .doc file and change it, the file does import.  If I replace the entire column with the localized version, import fails.  I turned on the "Show paragraph marks and other hidden formatting symbols" in the localized .doc file and compare it to the original .doc file and I can see no changes other that the text in the localized column.  What am I doing wrong?

Hi, Just wondering if anyone can help with th e following....Project has a number of characters within it that 'instruct' the learner through a software sim... in turn, each character sends the form throiugh a workflow management system (in the demo)... all works well. At the end, I have added a slide that allows the user to select a section they would like to return to... this works, it takes them back to the relevant section for them to repeat it. Only prob is, the little headshot of the character is no longer showing. I thought 'Retain on slide revisit' might fix but it has not worked. Is there a way to do this? Any help much appreciated 🙂Cheers

Hi all, I recently switched computers and my Mac has been experiencing weird issues. Applied effects are not displayed whenever I publish my project as a video. It is weird because I am able to see those effects if I preview the project as HTML. Any ideas on what could be the issue? I know I changed the resolution for the project, I wonder if that could have an impact?  Thank you so much!

Adobe Captivate 9I created an audio mute and unmute button.  I ran into a little issue where I would like the audio to be muted and give the user the choice unmute it.  I cant figure what I have done incorrect.  I have a feeling its super easy but have been playing with this way to long.  Any ideas or assistance would be great!

I have noticed throughout the discussion board that several people have indicated issues with the Creative Cloud and Captivate licenses working together. Is there really no way to have individual subscriptions on our Business account while also having a team subscription for Creative Cloud?  It makes no sense for me to have to purchase 7 more licenses than needed so that I can work simultaneously with Captivate and say Photoshop, which I do consistently (up to now).  Please advise how we can improve this experience so that we don't abandon ship and go with another authoring tool. If there is someone specific this request needs to go to, please let me know. We are very frustrated and have put a lot of time into learning Captivate but if I can't easily use it with the other Adobe products it isn't of any use to me.  

I installed Captivate 6 on MacOs10.10. Gave in the licence key and tried to register, the connexion to the registering webpage failed although I could manage on the adobe Konto.Please reactivate the webpage or upgrade for free to an diffrent not-cloud version, where it is possible. Or inform me about a possible way to activate Captivate 6.ThanksIngeborg

I used Captivate several years ago on a project and I must say... working through some of the quirks was very tedious. I've since used another platform (which shall remain nameless) and I found it much easier.  I'm beginning to develop my own entrepreneurial projects and because I have a Mac, I can't use my preferred software which is only supported on a PC. Can anyone provide any insight on improved usability for Captivate. Or any advice on how to ramp up Captivate knowledge quickly?

I add a widget to my project and it doesn't work after publishing. I only see the loading screen. Can anyone help me? I can send you an example.

I was wondering if anyone has experience in implementing a drag-and-drop style question in a responsive project that will have targets related to specific parts of an image. For example, you might want to identify countries by chosing from a selection of flags and dragging to the respective country. I would set up the map on the background then define the targets and sources. The challenge I have found relates to the image aspect ratio and maintaining the relationship of the drag targets to the respective parts of the image. What happens is that if the image aspect ratio is maintained, the drag targets lose their relationship to the image (they move). For my purposes the image aspect ratio must be maintained. I have followed the instructions in the docs (https://helpx.adobe.com/uk/captivate/using/drag-and-drop-interaction.html) but it doesn't work for me. I am probably missing something, so advice as always is much appreciated.

Hello,I don't know why but captivate keeps asking for a serial number while I have an active subscription.The support was really not helpful so far and verry difficult (impossible) to reach. They asked me to uninstall/install and run a cleaner tool. I did all that and it didn't change anything. I can't use captivate at all.I'm running the latest captivate 2019 for mac on mac os catalina. Thanks for you help. 

Hello, Can you guide me on how to create an animated scale please ? What i want : 3 bricks : A ; B ; C falling on the left side of the bar. when C fall on its position, the scale go on left. Then appear on the right side D E F G H. When H fall on the scale, the scale go on right. like this gif : https://stock.adobe.com/fr/search/templates?k=balance&asset_id=456208454 Thanks for help !!

I have a project with 6 nav buttons on the intro slide that take users to the 6 sections of my project. All of them work except for the button that directs you to the second to last slide, which is right after the Quiz in the project. The final slide that the Jump to Slide command will work for is the slide right before the quiz. Does anyone know why this may be?

I would like to know whether widgets can be used in HTML5, publishing with SCORM 2004.

Good Afternoon,I'm making a post today to better understand the Success/Completion Criteria under Status representationI'm using Captivate 2019 with SCORM 1.2 My issue currently is I am developing a module for new associates. It starts with a video and then followed by a quiz. If the Assocate passes the quiz, then the module will close and their completion will be recorded in our LMSIf the Associate fails then they are to review the video and upon completion they will reiceve credit.  My problem is currently I cannot make it do both, it's either one or the other. I'm trying to understand the "and/or" under Success/Completion Status, it seems like when I check both boxes "Quiz is passed" and "Slide Views 100%" it requires both of them to be true in order to recieve credit. so is there a way to make it "Quiz is passed" or "100% Slide Views" to give the associate credit? Thank you, I'm still new at this 

I have a project where I've set up the CC for Project.  However, the actual CC when it plays changes font sizes.

Hello, nice day.(sorry for my English)I have the next problem, in the canvas, the visualization of screen is a black color, basically i can´t center de canvas (my version of Captivate is the 2019) .I try reinstall program many times, but allways the same thing happens.

Hi, I got a 39 questions quiz. I need action to go to slide X and reset the answers given since this slide.Actually, questions have one attempt and continue next slide if answer succeed or not. I don't care about tracking/reporting. I just need my one attempt questions can be reset when I return on them slide. Thanks !

Hello. I've seen some similar posts, but I'm not sure what to do. I have 10 graded quiz questions built throughout my course (2-3 questions after the end of a chapter). On the quiz results slide right after the final question, if the user fails and has to click the Retake Quiz button, I'd like them to be able to go back through and answer all the quiz questions again without having to view the content slides between. Is there a way I can do this without having to use the TOC or add some kind of button on the content slides they have to click to skip ahead? For example, is there maybe an action I could put On Enter of the content slides that if they've already been viewed, skip the slide? Thanks.

I have the newest edition of Captivate. When I try to import a powerpoint, Captivate freezes after opening it at the "Convert Microsoft Powerpoint" window. The slide previews don't show up, and I can't click anything on the window. Does anyone know what I can do to try to import it? It doesn't have audio.

Hello Community,   I've had this trouble with Captivate 2019 for a few weeks now.  It involves recording computer audio to a slide.  If I record narration audio from my headset I sound fine but when I record computer audio, after a few seconds of play back I get a glitchy sound.  I've tried updating the software (done), I've tried comparing recording another persons voice while in a virtual meeting and simply recording YouTube audio and I have the same result.  I've tried contacting Adobe tech support but keep getting disconnected or call dropped.  Any suggestions on how to resolve?  Here is a YouTube video and screen shot showing the issue. https://youtu.be/3QeiFFwbWqQ

Can anyone point me in the direction of how to create or add a volume slider to an existing Captivate playbar?  I need to launch my flash course in full screen mode which covers the Windows system tray and prevents users from adjusting their volume from that location.  Any help would be greatly appreciated.  I'm using Adobe Captivate 9 and I have access to the CC suite for editing FLA's.

Hi, I am working on creating a tutorial for a website portal with the video capturing the screen, and a text-to-speech providing a voiceover. When I preview this (PREVIEW > PROJECT), a new tab opens in the browser, which plays the video. However, I cannot find any way to download this. PUBLISH > PUBLISH FOR DEVICES creates a folder in my computer, which stores the file in HTML5 format (I guess). How can I download the video that I view when I preview the project? Best,