Questions

 I have a bunch of on-demand videos in Adobe Connect that we distrubute to clients to view.  Clients are unable to view these recordings in Chrome.  Some recordings were created in Camtasia and some recording were created in our old training platform Go To Training.  But they are all mp4 file formats. Do anyone know of a work around for these recordings to be viewed in chrome?

Up until yesterday when we set up our meetings the email invite would be sent out to the participants. Now nothing is being received.I checked to see if the other emails were being sent by sending out some password reset emails but they have stopped as well.Anyone have any idea what may have happened/what we could do to fix? 

On 4/29, I did a screen share, and from my end, it looked like I was successfully sharing my screen, but the participants could only see a purple box. I have never had this issue in the past. Has anyone else recently experienced this? 

Hi. May someone help me?How can I change my Monthly paid plan for Adobe Connect Meeting for Yearly one? 

Just signed up for the 90 day free trial, received login credentials and received the following error. Any thoughts? 

Is there a specific reason for a Meeting that can't open and gets stuck on Connecting... but never lets you go past that step?There is no error message, just an infinite loop of connecting. It happens whether I try to open it via browser or desktop app.

While it used to be much worse than it is now (before Connect would even accept an HD signal), I have noticed that Connect often crops 720p widescreen webcam images.  My preferences are set at the highest level, widescreen "HD" (fader bar all the way to the right).  I've noticed this with a 720 output from my tricaster (through a blackmagic webpresenter box) and most recently, through wirecast.  However, my laptop webcam seems to be unaffected - not cropped as far as I can tell.  In wirecast, reduced the canvas size to 1180x720 instead of 1280x720 before outputing to virtual cam and it seemed to eliminate most of the cropping. But I'm stumped as to why this is necessary. Any input would be appreciated. 

Hello,How to enter meeting room as guest via web service?

Can pods be copied for placement in every layout of do you have to create the same pod over and over until you have the number you need for each layout?

hello , i am attending adobe connect metting but the interface in the meeting is in another language and my profile settings is english but still the meeting interface is in onther language , please how can i change it to english ? can i do it ?or it is from the host adobe connect settings ? or from the orgnaization adobe connect settings ?  

I am planning a course using Adobe Connect.  The sponsor of the training says that I cannot use embedded video or connect to web links in my Powerpoint.  He says that I must seperate all media before playing video through my Powerpoint.  That does not seem to be true.  Also does Adobe connect need a trainer and an operator?

OK, I've been able to create some training classes without much trouble.  (Many hours spent watching Alistair Lee).  I've run into a snag with the setup in my class.  I"m having my students log intoremote computers that host some machine training software.  They're using LogMeIn software to do this.  In Connect, I set the permisions to use presenter screen share and everything works fine.  I can watch what they are doing in the remote computer.  The strange thing is that, after I stop the screen share, my students computer screen goes black.  It takes a CTR-ALT-DEL and logout-in to fix the issue.   Anyone ever use a setup like this?  I susptect the issue is with LogMeIn.  Any recomendations on other remote login software that might work?  

Hello,How to get all active meetings and all active users count via web service?

Hello, I would like to use Adobe Connect for giving webinars. I have created a meeting, but am not getting the PowerPoint presentation linked to this meeting. It has been uploaded via content. How can I upload or link this presentation to my meeting?

Dear everyone,I owned the 370$ pack for the Adobe Connect Learning with a maximum of 200 particpants.I am confused with some details and I would like to know if:This package follow the General Data Protection Regulation (GDPR) ?Does this pack imply a firewall ?How much classes/ learning sessions could I open at the same time (if 12 sessions for 14 participants is it possible or not?) with how much people per session simulteanously ?If it is needed how much does it cost a personal tarification for one participant to get into this session? Thank you very much by advance.Best regards,P.Hairaye

I can't view a webinar recorded with adobe connect on my iphone or ipadiPad versión OS 13.2.3iPhone version OS 13.3  

Hi,  since yesterday our participants aren't able to visit our Webinars the way they were used to. Our Webinars are set for guest users. We checked the settings and we didn't make any changes but now the participants get prompted to enter their Mail and a Password after registering and clicking on the link provided in the registration E-Mail. Did Adobe change anything the way participants are handled? If not, what can we do to get back to the status we and the participants are used to? 

I need instructions on setting up a virtual meeting with 5 people for 1 hour.

When I try to record on (Both) I get a message stating Internal application error and it closes down-FreezesIts presenter V 11 Trial Any help appreciated regards  

(Mensaje en español e inglés // Message in Spanish and English)Hola:Estoy utilizando el pod de subtitulado a tiempo real (Closed Captioning Pod) para subtítulos en español pero en ocasiones no reconoce las tildes. ¿Hay disponibe alguna versión del pod de subtitulado a tiempo real (Closed Captioning Pod) para descargar en español?  La que encontré aquí está únicamente en inglés: https://www.adobe.com/products/adobeconnect/apps/closed-captioning.html. Alternativamente, ¿hay alguna forma de cambiar la codificación a UTF-8 para que reconozca todo sin problemas, si es que no está ya así? Lo estoy utilizando con Dragon Naturally Speaking (software de reconocimiento de voz).¡Gracias! 🙂----------Hi,I'm using the Closed Captioning Pod for Spanish subtitles but it sometimes doesn't recognize the accents (áéíóú). Is there a Spanish version of the CC Pod? The one I found here is in English: https://www.adobe.com/products/adobeconnect/apps/closed-captioning.html. Alternatively, is ther

Cuando abro una reunion desde mi navegador chrome hacia al adobe, este no carga, queda la barra al maximo y no avanza para entrar a la reunion. Habra una solucion para esto? Gracias

Dear sir/madam,I’m in the process of choosing an online web based video conference software which has basic authentication system. As an admin, I should be able to create a conference room (a classroom) with an instructor and a number of students. The instructor should be able to see each and every student’s webcam while the students can only see the instructor’s cam and their very own cam (not the rest of students) I was wondering if adobe connect has these features built into it?

Hi,  When I upload one of my pdf files into Adobe Connect, the image comes out distorted (see attached). Is there anything I can do to avoid this from happening?  Frequent Adobe Connect User

How can the screen view be set to see participants of the meeting? We like all of the features of Connect, but we are lacking the ability to toggle between views. 

I need to know what is the level of activity in my Adobe Connect instance -- how many people are registering and attending how many meetings, trainings and seminars per week. I want to extract reports from Connect to show trend lines to report to mgmt.Background: Our instance has 60 webrooms and 1 seminar room being used by 50 hosts and 20 event planners to manage around 25 webinars per week. Some are shared, some are user-level.How do I get the numbers out of Connect to show what we're doing? We have a programmer on staff who is researching the APIs, but so far cannot pull numbers that show everything.