Questions

Hello there,I'm trying to create automation for reloading external texture resources.Is there a way to access the reload function for a resource via Python API? Or at least retrieve the disk file path of a given resource? This way I could just delete the old one and import the new one. I couldn't figure out how to do either, so I'm here to ask if I missed something or it is currently missing.

Hi, I just started to use Substance Painter to do my final homework. When I was painting a model, many dots suddenly appeared on it, and the dots kept growing by themselves. I don't know why, but I have checked the model and UV, and it seems that these two are not the problems. Please help me; I have redrawn the material several times because of this problem.😢 Thank you!  

  The new year brings some epoch-making news for the Substance 3D ecosystem, as well as some grade-A community news, and a featured artist doing some truly tasty work in Designer. Let’s go! Substance News   Unmetered access to Substance 3D Assets!   HUGE news this time around. As of this week, we’re launching unmetered access to the complete Substance 3D Assets library for Adobe Substance 3D Subscribers. That means that if you’re a subscriber on a Collection or Texturing plan you now have access to the full collection of almost 20,000 professional materials, models and lighting environments without managing points.     Yes, you heard that correctly. Head over to our post about this on the Adobe blog to learn more, or simply make your way over to Substance 3D Assets right now to start using the library immediately.   Substance in Cinema 4D integration: Physical size support in Cinema 4D 2025.1 and Redshift 2025.2   The Maxon One winter release brough

(sorry if my mood is VERY evedent lil mad)So, I have an issue where, when I want to paint on my model in Substance 3D Painter, and I go to make a brush stroke on a paint layer in Substance, as long as I have the mouse depressed, I can see all the other layers and the stroke (that isn't the issue). But as soon as I release the mouse and would be applying the stroke, the whole texture sets color channel reverts to white (doesn't  make all of the textures white only the one that is being edited) and then deletes the stroke. After which, if I try to paint it, it re-renders the local area about (100 pixels out) but doesn't display the stroke. I'm just wondering what is going on and how to fix it?? I have a ligitiment copy that i have purchased from adobe for 200$ i kinda want to use it.lil new to subtance but not new to adobe

Hello folks... I wanted to control the number of textures Painter was exporting to UE, so I deleted some of the texture outputs I would not need. I figured they'd automatically be restored the next session.  I was wrong. It is months later, and I still cannot restore these presets to their original state, and I am missing a needed texture output.  What can I do?? Using Windows 10. Painter version I'm not sure of at the moment, and that machine's powered down. 

I have a steam SB license. I haven't used substance painter for a month, and today I found that when loading the mesh, I can't rotate around the model in any way. 3d view, 2d view, no difference. Default navigation settings. Through the tablet and through the mouse, no difference. At the same time, I can paint the model, bake and use all the other functionality of substance painter, but only in one perspective, which is available immediately after loading the model. What is the problem? help please

Is it possible to change the color value of a fill layer via python script? I'd like to use an array that stores color values, and export a texture set for each of the colors stored in the array.

Hi, I continuously run into this issue with substance and it's driving me insane. Sometimes, not all the time, when I bring a model into substance. The materials lay different throughout the model. My workflow is always the same, yet, this happens sometimes. I have no clue what is causing some models to do this and others don't. They appear perfectly fine in blender and zbrush but for some reason, acts this way in substance. Does anyone have any idea what could be causing this? I've made sure the model and edges are set to smooth.

I'm working on a semi-complex warhammer model, meaning the ability for the mechanical parts to be baked separately to animate it later is essentialI cannot provide screenshots of the model only the settings and structure, being it's under NDAwhen I import said model into substance painter due to optimization constraints I cannot use separate texture sets so, my usual workflow was to export it into an explode-ed pose bake it and then simply export into the game engine with the default non-explode-ed poseI recently started to work on this type of models in substance painter and I can't replicate my workflowwhen I import the model, none of the methods to bake the pose workedapplying the pose as rest pose destroys the pose, the high poly needs modifiers to not be applied for further changes and alternate versions, so no it's not an optiondoes substance painter not have support for posed models, or am I missing something?

So I have to do a baking as a homework. I've been given a tutorial that showed the object and the high definition mesh in the same position and well align, but when I added it the blue and red one is all over the place xompared to the cage. I changed the loew definition's position and dimenssion in its original maya project and exported it again and it does change its relationship with what I see. I want to know the reason for it, if it is important, how it should look like, what I need to do to make it the right way. Please help   

I have bought Substance Painter recently.However,I didnt notice the supporting date when I purchased it.I wonder if I can upgrade to Sp2025 at a lower price when it is available since I have the 2024 one,or I need to pay the original price for the 2025 version?I need a clear answer,thanks!

How am I supposed to download Substance Painter or even Creative Cloud? I'm sent a link, I click the link, the link takes me back to the page that tells me to resend the link! There's massive download buttons and not one of them downloads the software, but sends you emails and those emails send you right back.I don't get it.

Hello Adobe Community,I'm reaching out regarding an issue I've encountered with Substance Painter 2020. In the past, I purchased Substance Painter through Steam, but recently I uninstalled Steam as part of an effort to cut back on gaming. Unfortunately, in doing so, I overlooked the fact that Substance Painter isn't a game but rather a crucial tool for my 3D modeling endeavors.Today, as I delved into 3D modeling, I realized I needed Substance Painter back. However, since Adobe no longer distributes Substance Painter through Steam, I'm unable to reinstall it through that platform. When attempting to run the copy I had installed via Steam, I encountered an error stating "No licenses," even though I have paid for and barely used the software in the past.I strongly believe that as a paying customer, I should be entitled to use the software indefinitely, especially considering my limited usage thus far. However, with Adobe now offering only Substance Painter 2024 on Steam at a significant a

Hello, I wanted to ask a bit about how to get my student adobe substance painter licence. I was told from calling the customer service number to create a request on the formum itself. The issue that I am having is that I have already verified that I am a student from means of my account settings. But I continue to get stuck on step 2 on the adobe page: Education - Substance 3D (adobe.com). It tells me that my account id is not unique when it should just be my email. And because I cannot "verify" when I already have verified I'm a student. I wanted to be able to get access to the free Student license of Adobe Substance Painter. I have already looked at the other forums as well and other people are having the same issue. So, I was wondering what I am supposed to do since according to the person I talked to on the phone to get my response here on how I could get a redemption code access for a student license of Adobe Substance Painter.

I tried registering for the education plan https://substance3d.adobe.com/education/, because I'm a poor high school student who cannot afford this expensive software for my class.  I went through the registration process multiple times, and the system failed me every single time.  I've been through the online chat 5 times already.  Each agent would tell me that something would be fixed in the backend and that I would receive an email.  Each time I did not receive the promised email.  The "education" subscription is bogus.  I don't know who else I can reach out to?  What am I supposed to do?  Drop my course and not learn how to use Substand 3d painter?  I'm at the end of the road already.  Can somebody at Adobe help?  Please?

Hello,i'm quite new to making filters in SD for SP. I am making this filter with some mesh-based masks. However, when using the filter in SP, i'm noticing that the filter is only placing the curvature into the image inputs and not the AO, position or ws normal (despite these already being baked and ready to use). Is this normal ?   

Hello community,I recently downloaded the Substance suite, but I found a problem on most applications, that it divides the faces of the object and multiplies the drawings I make with brush or the images I insert repeatedly on the screen.I already updated the video card and drivers thinking it was a problem inherent to uello, but you do not change anything.Is there someone who can help me?

Hello everyone and the team!I've been thinking about the backface on the poly fill since people have been asking for a while and wanted to ask if any progress has been made on it ?I think it would help a lot 😄

Hi, I'm new to Substance Painter and I seem to have confused myself. I have an FBX with an empty/null root and contained in the root are individual meshes and materials for a wall and its door frame.|-Corridor  |---Wall  |---DoorFrameWhen I import into Substance Painter all I see is a single combined view and a Texture Set with a number (1001) and a single material. I was expecting to see the basically same mesh topology and the two materials. Am I importing it incorrectly or is this the expected behaviour?

Hello everyone, I am sending you this message, because I have a big problem with substance painter, the smart materials base and materials have disappeared, if anyone can help me, thank you very much and have a good day.

On 14 jan I had gotten charged for my previous subscription. On the 15th of Jan , I bought a new substance painter subscription for lesser the amount. I was told I would be refunded the amount of the earlier subscription since I paid for a new one. But I have not yet been refunded the amount. When will I receive the refund??

This is a feature that most if not all environemnt artsits in the video game indsutry including myself have been looking to get since pretty much Substance Painter came out. The 2nd UV channel is widely used in most games across the industry and has been for years now. Current work around that we all have been doing is to copy the UVs from the 2nd UV channel into the first and then deleting the 2nd UV channel which is cumbersome.  Additionally with a lot of things that use trim sheets for texture information as well as a 2nd UV channel for additinal texture information Painter could benefit from getting the information mapped to the 1st UV channel and applying it to 2nd UV channel masks. I could go on but there'd be a ton of use for this 2nd UV channel feature. 

Today I've started a new project in Substance Painter where I need to bake a high-poly mesh to a low-poly. In my last project (My first time baking in substance painter), I could easily find where to import my cage file. I remember there was also a setting to "Use lowpoly mesh as highpoly."Now neither of these are apparently there. I changed my export settings my last project but I don't see how that would have an impact. 

Hi. I had been googling for some hours now, and I cannot find a reliable source to read about the API to create a toon shader for substance painter 2019. Why? I am asking Chat GPT and Claude to walk me through the basics of writing gsls code, and I'd like to do a simple ramp for a toon shader.I've done the toon_shader.sbsprs, toon_shader_frag.glsl, toon_shader_vert.glsl, toon_shader_icon.png, but I get errors for compilation and when I select the new shader, my mesh becomes pink.Please help me find the documentation for this. Thank you.

I am a student MA Games Art and Design, I am working a project where I am trying to design a character, I started with clothes. I have doubt regarding the texturing process for a game ready character for engines like Unreal. Before taking it to substance painter should keep my clothes low poly mesh as single sided plane or should I add a thickness to all the cloth meshes, before unwrapping?