Questions

Money is being withdrawn from my account, and I can't use the services. The support page won't open. What email can I use to report this issue?

I HAVE TRIED MULTIPLE TIMES TO COMMUNICATE A SITUATION THAT REQUIRES A REFUND AND THE CHAT AGENTS SIMPLY WAIT FOR HOURS THEN CANCELL THE CHATHOW CAN I GET EFFECIENT AND EFFECTIVE ASSISTANCE? 

Hello, I just noticed that my computer was not recognized as already activated on Creative Cloud, even though I've been using the applications for several months. I think this is because my computer has issues with the BIOS battery, which caused identification data to be lost and is no longer recognized by Creative Cloud. What data does Creative Cloud use to identify a device (is the key tied to the disk, motherboard, or MAC address)? I now find myself with 2 devices activated on my Creative Cloud subscription, which correspond to the same physical computer. How can I resolve this issue?  Thank you in advance.

Hace unos momentos me llegó a mi teléfono un mensaje de que mi cuenta de adobe le habían cambiado el correo, necesito ayuda para poder recuperar mi cuenta de adobe principal donde tengo mi plan y lo quiero hacer lo más rápido posible ya que tengo 2 tarjetas de crédito anexadas y me da miedo que puedan sacar el número completo o pagar por un plan mayor y vender la cuenta con el correo nuevo, tengo el mensaje del correo nuevo que le cambiaron y mi correo antiguo junto con la clave!

I want to change my plan, but I made a mistake. Canceled the plan. I want to restore my plan

Hello friends, I am from a South American country, after a long time I decided to try to buy Photoshop and Illustrator to use the new features, I always found their plans expensive so I found an economic plan that I thought I could afford it however I do not know if it is the bad habit of companies not specify in the ad but as all this was new to me I saw the following offersat first glance what I understood is that this is the price per month thinking that I could cancel it at any time as I have done in other applications that I have paid, but as they do not specify in the announcement of the offer I bought and without realizing I was trapped in a 12 month contract, and I honestly did not find anything that I could not afford. Honestly I did not find anything new that is why I stopped using it, if I use it sporadically but I can not cancel the plan without paying a penalty, my question is this if I register a card on which I have no funds adobe will try to charge me and when I can not

Necesito cancelar mi cuenta para poder comprar la oferta de black friday pero no se visualiza la opción "Cancela cuenta" en "Administrar cuenta"Ayuda x por favor vengo intentando comunicarme con ustedes desde hace 3 diás y nadie da respuesta.

. Can I first foreword you an email of an Adobe account that has been charging my $20 a month? So your company can be aware of a scammer pretending to be Adobe product?

Ошибочно подключилась подписка на год, вместо пробной версии что делать, есле програма была удалена , как отменить подписку на год.Кнопки отменить план нет.

Hello,I forgot to cancel my membership last month and was charged but the chat bot already resolved this for me and got me a refund. But then I was again charged for 63$ the same day. I tried talking to the AI but it doesn't understand my question and won't let me connect to an agent because I don't have an active membership. I attached a picture of the refunds and charges 

I was just told emphatically by customer support that there's simply no possible way Adobe can send me an auto-receipt of my auto-payment. As a small business owner who uses Adobe's services for my business, this is unbelievable. Imagine if I had to remind myself to manually generate proof of payment from every expense I have at the end of each month or even just at the end of the year for tax purposes. I'd have to hire an assistant.  Is Adobe not in the business of TECHNOLOGY? Come on, it's 2020 guys. My small locally-owned trash pick-up service can manage to send me an auto-receipt after my auto-payment. Adobe, please figure this out for goodness sake.

I was notified by text that I would be billed over $400 dollars for a plan. I hit the link and went to my account. No subscriptions. Then I checked other emails: no account and ended up making new ones because it goes straight to password on 3/4 emails. I can't find any way to talk to a real person and chat is more than frustrating. HELP ME! 

Los de google me  indican que mi suscripcion está activa, los de adobe no, al final no puedo acceder a ala suscrpicion anual pagada, y encima no me realizan un reembolso.

Hej, För ett tag sedan skapade jag ett Adobe konto och kopplade mitt kreditkort till det för att få tillgång till provperioden. Det jag missade då var att jag angav fel mailadress (och inget telefonnr) och fick aldrig tillgång till det kontot. Nu blir jag debiterad på mitt kreditkort men jag kan inte avsluta betalningen eftersom jag inte kan logga in på det konto med Mail eller telefonnr. Hur gör jag för att avsluta betalningen? 

Good afternoon, I have an account and would like to purchase a plan (Adobe Behance Pro). However, when I go to make the payment, I get an error and when I try any other payment method, it also gives an error and I can't buy, could you help me? Thank you

Hi,I've subscribed to a trial version of After Effects last here for a small project. Knowing that it was a trial version I reminded myself, and did it at the time, cancelled the trial version well under the 7 days, because, again, it was for a small project and for those 7 days i've used 2 full days if that!. To my complete surprise and astonishment i noticed that i've been charged since July 2024 for the full amount for the After Effects. Yeah, it's been a while until now that I noticed, I'm not constantly controlling my bank account and I'm not supposed to. Moreover it seems that it automatically chose the version were you have a cancellation fee (????????) (because why not, right adobe?), because even if I have chosen something it would be the "Monthly plan with no annual commitment" wich I didn't because I cancelled the trial version. I need help on this matter! Thank you

I used my 7 day trial and now it wants me to pay. I dont want to pay but it keeps trying to charge my card. How do i stop it from trying? Please help guys!

구독 취소를 이미 했는데 계정 삭제를 하려고 하니까 사진에서 처럼 계정 삭제가 안된다고 떠요. 계정 삭제 해주세요.

I currently have an account on my computer paid for by my employer. I am going to remove that and open a personal account. Do I need to delete all of the apps in my Applications folder first before opening the new account?

تم الغاء الاشتراك قبل المدة المحددة خلال فتره التجربه والان أجد فاتوره مستحقة يرجى معالجه الأمر وإنهاء بشكل عاجل 

Tive problemas com meu cartão de crédito, estou resolvenodo, mas ai vem cobrança de que estou sem cartão de crédito, uai o vencimento a debitar de minha conta é dia 18 de outubro de 2024 até está resolvido mas ficam me infernizando minha vida com querem um cartão de crédito, calma minha tente não se consegue uma segunda via de cartão de crédito fisico em dois estalos de dedos e cartão de crédito virtual eu NÃO QUERO, por causa disto mesmo, se eu achar que devo bloquear meu cartão de crédito o problema é meu e não aceito de intrusos ficarem me presssionando a ter o cartão de crédito vitual isto que praticam é crime de coasão, constrangimento, e forçar o assinante a algo que ele está resolverndo, já entrei e sai do Acrobat.Adobe duas vezes por que voces não tem o que fazer de melhor,  e ficando enchendo os saco do assinante precisamos te paciência com esta molecada de startups que se se acham e acabam cometendo crimes de violação de dados pessoais de cliente, que saem e entram em so

It's been about a month since I cancelled my Creative Cloud plan but still haven't get any refund for it. I canceled it within 14 days. I just got the refund for Adobe Stock but not for Creative Cloud.What can I do?

preciso de ajuda!!me indicaram o lightroom para edição de fotos e eu resolvi dar uma olhada. fiz o teste grátis, mas pra isso eu precisei colocar os dados do meu cartão, e quando foi hoje de manhâ, saiu dinheiro da minha da minha conta pro adobe. como eu faço para cancelar miha conta e pegar reembolso?

Every year when my subscription comes to the end I receive an email that it's about to be renewed. It's expected to be either in English (as my setting is - confirmed by support, each year...) or in local language (Ukrainian) But it comes in Russian. Email title is "Напоминание о продлении подписки". Every year I try to fix that with support, at some point even re-creating subscription from scratch. But it never helped despite promises that next year it will be in the right language. This is not super complicated to fix, but creates frustrating experience and I'm about to close my subscription because of this each time - this topic is quite sensitive currently because of external context. I'm happy to help investigating/fixing it.Expected result: all emails are according to settings (English)Actual result: Reminder about subscription renewal comes in wrong language (Russian)

I'm seriously done with Adobe.  The fact that I'm being charged to cancel my account, and the amount of people complaining about Adobe's account practices has left a really bad taste in my mouth.  I'll go out of my way not to use Adobe in the foreseeable future.