Questions

I purchased 260/month plan For unlimited generative fill of photos...While making a payment ,app says upgrade to premium...then use of unlimited...after that I received only 75 credit...for 1 month  

Hi there    I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 50 dollars back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone.   Email: <removed-kglad>

I wanted to try the trial version of photoshop express but they charged me for a year, the same day I asked apple to cancel but they refused, now I can't contact the ps photoshop company

I signed up for Adobe on 12/24 and got charged during my free trial period. I like to get a refund.

10/24일 주문해 일주일 체험판 후 10/31일 결제가 되었습니다.11/28일 해지하였는데 결제한 시점에서 한달이 지나기 전에 해지하였습니다. 이런 경우에도 비용이 발생하는게 맞나요?그리고 만약 비용을 지불하는게 맞다면 카드 계좌 정보 변경하는 방법 나와 있는대로 다 해봤는데도 유료 플랜은 없다고만 뜨고 카드 정보 변경이 안됩니다.제발 문제 좀 해결해주세요. 엄청난 스트레스 입니다. 메일 답장 보냈는데도 답장이 없습니다.

Hallo ich habe mir mal Adobe Creative cloud testen also habe ich mir die Testversion holen es sagte aber dann ein Fehler wäre aufgetreten und der Kauf wurde abgebrochen aber bei mir wird immer noch jeden Tag  Versuch 183€ abzubuchen. Ich habe Versuch den Support anzuschreiben aber ich kann nur mit einem bot schreiben ich habe schon versucht AGENT zu schreiben aber es sagt das ich kein aktives Abo hab ich habe alles probiert und weiß nicht was ich machen soll… LGBen

Quiero cancelar una suscripción y no encuentro el botón para hacerlo. Llevo más de una semana intentando contactar al equipo de soporte sin obtener respuesta, lo cual me parece inaceptable. Además, en un principio solo quería renovar mi plan, pero nunca logré hacerlo. Tampoco hay una forma de eliminar por completo los datos de mi tarjeta de crédito, lo que genera desconfianza. Esto debería ser ilegal, ya que se nos impide tener el control total sobre nuestras cuentas.Lo único que busco es poder realizar estas gestiones de manera sencilla y sin complicaciones. Espero que alguien pueda resolver este problema y evitar que otros usuarios pasen por esta misma experiencia frustrante.  

I am a student and I would like to ask if there is a cheaper option for Lightroom than Photography (20GB) for 9.83 euros?

Suite au changement de mon "mot de passe" mon abonnement n'existe plus et me demande de prendre un nouvel abonnent ????

Hi, I have tried to change my payment method to another card, but the system does not allow me to make the change and sends an error message. I have tried with two different cards so as not to lose the service.Thank you

Adobe has  charged me twice for Lightroom even though I cancelled well within the window of time allowed to do so, yet they will NOT refund my money.  Does anyone have a phone number to an actual human who cares at Adobe?  I have tried for three weeks to get my money back, and I just get the same run-around.  Are these the same people who try to tell us our "microsoft sytems" need updates, and steal all of our information and money???  

Lütfen yardımcı olun plan aldım iptal edemiyorum 

hola queria publicar que solicite un rembolso de un plan de adobe Creative Cloud Todas las Aplicacionesdespues de la pruba gratuita y esto fue justo cuando se acabo ya que olvide que tenia la suscripcion, pense que la habia cancelado, luego se me cobro y imediatamente cancele el plan anrtes de los 14 dias habliles y despues espere a que se me entregara el rembolso hazta hoy 24 de diciembre cuando cancele el 2 de diciembre y solicite el rembolso el mismo dia, porfavor pido que se me devuelva mi dinero el cual se me cobro aprx 25 dolares siendo este el pedido AB04955202500CCL y todavia nada aunque halla seguido todos los pasos, porfavor solicito contactarme con alguien para que me pueda devolver el dinero

Hola, hace unas horas hice el pago para suscribirme al creative cloud con el plan para estudiantes, todo salio bien, el pago se hizo y me descontaron el dinero, sin embargo mi cuenta sigue apareciendo como gratuita, sin ningun tipo de suscripcion y no puedo acceder a los productos que el creative cloud ofrece. 

Realicé el pago de Adobe, pero me apareció un error que decía que no se pudo procesar el pago, aunque el dinero si fue descontado de mi tarjeta. Al ingresar a mi cuenta, no tengo ningún producto activo, por lo cual no me contacta un asesor, solo con el chat automatico. He notado que este problema es frecuente en otros usuario. Necesito ayuda con esta situación.

sebebi nedir banka bizden kaynaklı değil diyor

Hola, no eh podido cancelar mi prueba gratuita de ilustrador y no puedo costear y tampoco cancelar mi suscripción ya que la uso como herramienta educativa

It's revealing how much expertise these "Community Experts actually have. Very little! They can't seem to understand the difference between a licensing issue and a software/compatibilty issue. Then the lock the topic so you can't point out their ignorence. I'll just have to start a new thread....   So let me clear up a few things, but first I have to say this...Anyone that is backing or supporting Adobe in this issue has already destroyed their own credibility and does not deserve any attention. That said....   I purchased a Volume License and by the licensing agreement in most any Volume License Agreement, the license is 1. Perpetual, 2. Upgradeable (according to the Volume License Plan details). Perpetual licenses are valid for life and do not expire but can be revoked "and" replaced if the key becomes compromised. The only way they can revoke and "NOT" replace the key is by providing a purchase price refund.   When you buy a software license, you are buying the licens

I have spent hours with custumer support so they can fix my subscription and refund me $3.80 and in 2 months it is still the same run around. I live in a tax exempt state (oregon) I have had the same billing address for 5 years. I recently restarted my subscription and instead of being charged $29.99 as stated in my account, I am being charged sales tax on it.  I'm sick of calling and chatting for over 2 months. What other options are there?

Soy filmmaker y descargue los 14 dias de prueba de un programa que no uso por mi profesion  llamado illustrator, resulta que ahora lo voy a cancelaer y me quieren cobrar 260.000 o pagarlo mensual.  QUE FALTA DE RESPETO

Das ist sehr ärgerlich. Ich möchte mein Abo auch kündigen. Aber es scheint keine Möglickeiten zu geben. Das sit Betrug. 

I want to change my contract ( monthly) in just 1 month, please react; [Edited by moderator: Please refrain from sharing your details here, as this is a public forum accessible to all.]

I wanted to use Premier Pro for an assignment for school, so I got the free trial, forgot to cancel it, and now it wants me to pay $183 when I haven't even used it since the free trial. I can't afford this, I am a student with no source of income. I just recently got some cash for Christmas, and it immediately went into the subscription I don't want. It won't let me cancel without paying the fee I cant afford anyways. Please help.

I frequently get Adobe message to say "more than one user" and to change password. However, there is only one user, myself. Also when clicking the link to update my password I get a Russian (?) language menu popup? I am an English only language user account. This is obvioulsy both frustrating and concerning. Anyone with thoughts as to what might be going on?  

I’ve been getting charged monthly, but when I try to log in to the account linked to the email being charged, it says the account doesn’t exist. I’ve checked thoroughly, and there’s no record of me signing up, yet I’m still being billed.