Questions

Bonjour, Ma carte ayant expirée, Adobe m'a prévenu par email qu'il fallait que je change la carte bleue. Quand j'essaye en cliquant sur modifier les méthodes de paiement, je vois bien les icones pour inscrire le code de la carte bleue, date d'expiration etc... mais impossible de valider ces modifications il n'y a pas le bouton "enregistrer" J'ai essayé sur différents supports : mon téléphone ma tablette mon ordinateur (sur plusieurs navigateurs web) mais impossible, toujours le même problème...  Merci d'avance pour la réponse, Theo.

Good afternoon, I am trying to cancel the Pro Subscription of a deceased person, without paying the fine for cancelling.  Please advise how I need to do this?

I have an old copy of CS5.5 from when I was in college that I'm looking to set up on my main PC. Unfortunately, the serial number I have is registered to two computers that I no longer have access to.I can log out of my subscription based software, but I have no way to deregister the serial number of 5.5 from older computers.Any ideas?

Hola Adobe, Estoy escribiendo para expresar mi preocupación respecto a una transacción reciente con su servicio. Inicié una prueba gratuita de su producto, el plan de Premiere Pro, que según su aplicación indicaba que si se cancelaba antes de los 15 días no se realizaría ningún cargo. Sin embargo, he notado un cobro de 26,43€ en mi tarjeta de crédito, que fue facturado el 17 de mayo de 2024 (Número de factura: 2766615293, Número de orden: 234089318). A pesar de cancelar dentro del período de prueba especificado, no he recibido el reembolso prometido. A continuación, adjunto los detalles de la factura:Producto: Plan de Premiere ProCantidad: 1Precio Total: (26.43€)Les agradecería que revisaran este asunto y procesaran el reembolso correspondiente a la brevedad posible. Adjunto a este mensaje la factura original para su referencia. Quedo a la espera de su pronta respuesta. Atentamente, Nara Tytgat Arronategui

Dear Adobe Support Team, I hope this message finds you well. I am writing to bring to your attention an issue I have noticed with my billing for the Adobe Creative Cloud All Apps 100 GB plan. Upon reviewing my billing history, I discovered that I have been charged twice per month for the same service for several months. Here are the details of the invoices: Invoices under AE01504600039ETR: 12 May 2024: ₺478,80 12 Apr 2024: ₺478,80 12 Mar 2024: ₺127,20 12 Feb 2024: ₺127,20 12 Jan 2024: ₺127,20 12 Dec 2023: ₺127,20 21 Nov 2023: ₺87,54 12 Jun 2023: ₺125,08 12 May 2023: ₺125,08 12 Apr 2023: Amount not listed Invoices under AE01991400096ETR: 31 May 2024: ₺127,20 30 Apr 2024: ₺127,20 31 Mar 2024: ₺127,20 01 Mar 2024: ₺123,10 31 Dec 2023: ₺127,20 30 Nov 2023: ₺127,20 30 Sep 2023: ₺127,20 As you can see, there are duplicate charges within the same billing periods. Could you please investigate this matter and provide a resolution? I would appreciate a refund for any duplicate charges and an adj

Quiero cancelar mi plan de prueba gratuita SIN QUE ME COBREN EL MES QUE NO USÉ y no se me permite. Solicito cancelar sin descontarme el dinero de inmediato. Gracias. 

Utilicé la prueba de 7 días de Adobe y cancelé la suscripción. Pero el sistema realizó el cobro del plan mensual el 1ero de mayo; una mensualidad que no utilicé. Además de que me siguen enviando correos de que intentarán cobrarme por otros medios. Yo no quiero el servicio y necesito que me ayuden con el respectivo reembolso. Agradezco la ayuda

Hello, I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message. "You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform." But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method. 

Got an email from Adobe, that my Credit card expired. Tried to update my Credit Card (it is a new one). Update not possible.  Create a new one not possible. Apple Pay not possible. Paypal not posssible. On iphone, Mac all the same, Chrome Safari equally  not possible. Where is the f*.-( safe button??? Anybody the same issue? 

If you haven't dealt with this yet, there is no delete button available when you are updating or trying to delete older credit cards. So what I did was went into the help chat, asked the question "How to delete old or expired credit cards" I went back and forth several times with the AI, gave it my phone number, ( which they already had but.....), and someone from customer service from somewhere in Timbucktoo, called me back in a few minutes, and delelted all my old credit cards while I waited. That's the only way I have found that yu can do this. This is the third time I have done this, so it works.

Dün sarın aldım, ve aynı gün iptal ettim. Ama param geri ödenmiyor ne yapmam gerek. Böyle giderse tazminat davası açacağım. 

Hello Adobe Community, I have a question regarding the licensing and usage of Adobe Creative Cloud. Our company is based in Serbia, but we also have entities in the US and the UK. We are considering purchasing Adobe Creative Cloud licenses through our companies in the US or the UK and then using these licenses for our operations in Serbia. Is it legally permissible to buy Adobe Creative Cloud licenses through our companies in the US or UK and use them in Serbia? Are there any specific terms or conditions we need to be aware of regarding the cross-border usage of these licenses? Thank you for your assistance.

Cada vez que inicio en "Administrar cuenta" me aparece el mensaje: "Problema de facturación"He editado, cambiando de paypal a pago con tarjeta de crédito y subsiste el mensaje.Hace un mes cambiaron mi plan de estudiante a normal, porque Adobe supone que ya termino, cosa que no es cierta, porque me van a quedar algunas asignaturas por cursar. Pero el caso es que me han aumentado el pago mensual (de suscripción anual) de 30,24 €/mes a 67,57 €/mes Así que tengo dos problemas:1) ¿Cómo resuelvo el problema de facturación? Cambio el método y no hay manera, al cabo de un rato sigo teniendo el mensajeAdemás, cuando intento actualizar no sirve de nada.2) ¿Cómo puedo volver a la cuota de estudiante? Hasta el año que viene no creo que pueda terminar la carrera y además tengo pensado hacer un máster, por lo que seguiré aún formandome algún tiempo más. Me molesta un poco que Adobe hay dado por sentando que ya he terminado y aunque comenté que seguiría el año que viene, no he rec

There was a billing made under "Illustrator" when i don't even have any plans/subscriptions. I am very unhappy right now. Can anybody explain to me? I can't even find an email address or contact number for me to address this situation.

Je suis très en colère d'avoir été facturé à un prix exorbitant de 50 Euros au bout de quelques jours pour un essai "gratuit" d'un mois d'Illustrator et Acrobat (et sans message me prévenant avant écheance que ma carte allait être débitée)

Hi, I am getting a billing issue error for quite sometime. I even tried updating different credit card which is not getting updated on your site hence I am unable to use the full functionality of adobe firefly. Although my payment for this year has already been made from the card currently saved but still I am not getting enough credits.   Kindly help, its been so long now. Even tried reaching out to customer support but no help there as well.     [Mod: Moved to the Account, Payment & Plan forum]      

HELLO! CAN ANYONE HELP ME TO GET A REFUND OF THIS ORDER NUMBER AD02397900847CPH ? I DID NOT INTEND TO PURCHASE THE SUBSCRIPTION. I ALREADY CANCELED IT WITHIN 14 DAYS BUT I HAVE A CANCELLATION FEE AND IT WILL STILL EXPIRE NEXT MONTH. HOW TO GET REFUND OF THIS. PLEASE HELP ME. THANK YOU SO MUCH AND KEEP SAFE.

What is going on here? This is becoming difficult day by day to find the reason for $11.02 every month, I have no active plans anywhere with any of my accounts, and I am striggling to find where and how this monthly cost is debited by Adobe?  This is so sick, and so troubling. Can someone please help solve the problem.  PS: No I dont have any free trial that got converted to paid, I am literate and I have seen all my accounts thoroughly, no plans, but only this recurring charge. 

I had a great experience today with customer service and just wanted Adobe to be aware of the person I was dealing with and how great they represented Adobe BUT I have searched and can't find anywhere I can give them feedback!

With the new TOS that let's Adobe snoop in my computer I want to make sure my services have been cancelled. How do I do that? BTW, using my art for AI is also a huge problem.

Hi, I proceeded with an Illustrator free trial but I wouldn't say I liked it. However, I forgot to cancel the trial. So, when I realized, it was too late now, I could not manage my plan to cancel because it said I had a billing issue and updated my payment first. The question is "Should I leave it behind because the card I linked to has no money inside? (which I think it not a smart move though) Or should I pay it first and then cancel it? Please help me, I'm so stressed right now.

Hola, buenos días, me gustaría cancelar un programa, pero me quieren hacer un cobro, hace dos semanas queria cancelar pero decia que iba a pagar y no lo cancele, hoy día me cobraron, pero es algo que yo no quiero, en serio necesito cancelar eso y que me devuelvan el dinero por favor, Gracias.     

Have installed VERSIONS 9, 11 & 2024 onto a new Windows to a new windows 11 System.2024 is fine but done really use it much as Im not familiar yet9 & 11 Imperitive so im purchasing an older windows 10 workstationHowever when testing it out it keeps saying about license activation message about deactivatie on previous machine?  Cant do that.  Its never been activated on the windows 11 machine however Its the working INTERNET machine I have to put the post can I put a request for ADOBE to go into the account and simply reset the installs or something I only need it on one machine I pay my DUES iam not trying to pirate or do the wrong thing so whats the ussue and why can't I juse raise a ticket and talk to Adobe?  Why should this be public knowlege to the rest of the 'community'?  Thanks for you assistance.

Hello,I am unable to activate my annual subscription code for the Adobe Creative Cloud package. The error message says, "This code is from a country or region that does not match your Adobe ID." This is very disappointing because I chose my photography equipment and participated in the promotion with the expectation of receiving this subscription. Could you please advise on how to resolve this issue and whether it can be resolved at all? Also, how can I contact technical support? Thank you in advance for your help.Best regards,  artshone 

Bonjour, j'ai constaté que dépuis quelques mois je paye un abonnement plein, alors que je suis encore étudiant et j'ai envoyé le justificatif. Où est le problème? Pourrais-je être remboursé?MerciTD