Questions

By mistake, instead of upgrading my Acrobat standard subscription to Acrobat pro, I ordered another subscription. So I now have two annual subscriptions 1) acrobat standrad and 2) acrobat pro. Is there any way to merge the two subscriptions?

On 9th-April 2024, I received the auto-pay subscription for monthly Photography Plan on my credit account. Right after that, I visited the Adobe website to cancel my plan and it charged me $49.95 more for debit, I didn't know why. And I cancelled the April Plan but it extended my Plan til May. And after cancellation confirmed, I haven't received the reimbursement for it.  

Hi all. I've created an account with the US residnece even though I live in Montenegro where Adobe isn't available. I did it intentionally because I work for the company that is based in the US. My question to you is, if I use the company billing and geo location address, (they will pay for me) would I be able to use the software being located physicaly in Montenegro?Thank you very much.

I recently changed the payment option.  And Adobe still says there's a billing issue.  What's the problem here?  I have all the invoices and it accepted all payments, what's the issue?

Se renovó mi plan el 27 de octubre 2024 y el mismo día 27 de octubre 2024, cancele mi plan. ¿Cómo puedo solicitar el reembolso? porque quiero eliminar mi cuenta de forma definitiva. Luego me descontaron de mi tarjeta $66.172.- cual debo de imaginar que es el monto por los "meses" pendientes. ¿Cómo puedo solicitar el reembolso de ese monto? 

Como faço para conversar com agente? Existem algumas compras que não reconheço no meu cartão    PICTURE WITH PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator

Hello.I had a full plan with Adobe and was going to cancel it and replace it with a simpler one, but I missed it and was charged for another year (Creative Cloud All Apps - Annual plan, prepaid).I want to cancel this plan and get a refund what should I do?According to the regulations, if I cancel the plan within 14 days from the date of purchase (from today) I will get a refund. But when I want to cancel the plan on my account, I get information that the plan will be terminated at the next billing (in a year).What is another way to cancel this plan so that it ends before 14 days and I can get a refund?

I bought adobe photographers and it didn't pass my VAT after I passed the tax registration number  because this happened€119.28/year including VAT, where is vat why zero and price is with vat

I just wanted to cancel my subscription and could not do so. I cancelled my auto deduction to Pay Pal and now just get notifications of Billing Error. I cannot even get to tell Adove to Cancel and go away.

I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away! 

What is the current education price? I see a charge on my account for $419.88. Last year it was $359.

I cannot see "Manage Plans" on my account, so then how can I cancel my free trail, any advice? Thank you

hi!I have subscription for a year and I would like to stop it because the school I started attending offers me a free version. How can I exchange it and can someone cancel it for me so that I do not have to pay anymore?Thank you so much!     

 I want to cancel my Adobe plan. Please cancel.

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Hi, Im in Argentina, my plan rate from next month will have an increase of 1300% !!!!What it this Adobe? is a Joke or do they want to be left without clients?If this is the way, I will cancel my plan and will find another application for my job.. regardsAlbert

I made a discounted purchase recently, but I entered the wrong e-mail address, the money was withdrawn, but I cannot log in because I do not have an e-mail address, I would be glad if you can help me.

Boa tarde. Há dois meses atrás comprei o plano de 26,86€ da Illustrator. Enquanto estava no free trial, cancelei o plano (cerca de 2h depois de ter subscrito) pois não correspondia às minhas necessidades. Recebi um e-mail com essa confirmação por isso achei que não ia precisar mais, infelizmente já não tenho. percebi que me tinham cobrado, mas achei que fosse só como funciona, primeiro cobrança e depois quando associa que foi cancelado, volta a cair na conta. hoje recebo uma notificação de como 26,86€ saíram da minha conta do ilustrador e reparei que o primeiro mês não foi reembolsado. Não consigo falar com um assistente, mas não posso continuar a pagar 26,86€ por mês e quero um reembolso dos 53,72€ retirados sem aprovação. 

Dear sir,  Despite canceling the trial version package within the stipulated time & Received cancel confirmation mail but there are repeated attempts to deduct money from the credit card which is very unfortunate. Request to resolve the issue. Thanks Md. Sohel Rana  Contact no: [phone number removed] Adobe user  Bangladesh 

I have had the Photography Plan since August 22 and now wish to cancel my subscription but i'm being told that i am cancelling early and have to pay £45, why is this when i pay per month and when does my subscription end 

Adobe took a free from my bank without my knowledge

My Adobe Premiere Rush subscription has expired. I cancelled my subscription, but my money has been deducted and even the subscription has not been renewed.

I canceled adobe subscription about three months ago. but in my credit card record they are still stealing my money. please don't steal my money adobe company. and give my money back. when I return to my country I will charge the money for me. and the angry part is that they don't provide proper customer center. I have to pay extra money to use that.

Hi,I purchased an annual all-app package with a monthly payment of $19.99, and then this month, I was suddenly charged $34.99 I don't know why. I would appreciate if someone could help explain this to me. Thank you so much.Best,H

El 26 de abril de 2022 inicié la prueba gratuita de InDesign y cancelé el plan el 2 de mayo. Tengo el mensaje de mail de la confirmación de la cancelación: “Hemos procesado la solicitud de cancelación. Tu servicio acabará el 02-mayo-2022 (PT)”. “Abono cancelado” Sin embargo no solo no me han realizado la devolución del cobro inicial, sino que, además, me acaban de cobrar otra mensualidad. Pese a la cancelación y la confirmación de la cancelación mi cuenta en la web de Adobe continúa activa. Como yo he realizado todos los pasos correctamente y el error es de Adobe que no ha procesado la cancelación les ruego que me devuelvan las dos mensualidades que me deben a la mayor brevedad.