Questions

Good morning. I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.unfortunately I can't contact with support because my subscription is not visible on my account

Hi all, my cloud is full but when I log in online I don't see any files and the library is empty. How can I see the contents of my cloud to be able to delete?

I am running Creative Cloud on an iMac.  For the last couple of weeks (ever since my subscription to services renewed), every time I log on to, or restart, my computer, Creative Cloud seems to slow every thing down and eventually, after about 5 minutes, it says there is a problem with it and it has to be repaired.  That then requires redownloading and installing it - all of which wastes resources on my computer and slows everything down.  Given it isn't a piece of software I particularly want, but I don't seem to be able to run Lightroom or Photoshop without it, it is extremely annoying.  How do I fix this, or get rid of it and just run the programs I actually want?

Hi, I want to my account from one enterprise to another internally in my company. However I don't see any option to change my email ID.   (Attached screenshot for reference)   Can someone please suggest a solution here so I don't have to manually download/Upload files to my other account, which incase might also deactive library links as well.   Thanks in Advance.   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

HOLA! TUVE QUE BORRAR MI EQUIPO Y AHORA QUE INTENTO INSTALAR SIUTE DE ADOBE (CREATIVE CLOUD), SALE UN RECUADRO SOLICITANDO UNA CONTRASEÑA DE UN LLAVERO, PERO NO TENGO NI IDEA QUE CONTRASEÑA ES, UTILICE LA DE MIS SITEMA MAC Y NO ES TAMPOCO, NO SE QUE HACER.

Hi,I'm working with CC for work and at some point each of my team members' respective CC folders got desynced from the server. I'm attempting to fix the problem but I'm getting a file syncing error message, but no error code. So it doesn't really help me fix the problem much.I've uninstalled and reinstalled CC, I've been taken off the permissions for the folders and put back on, I've tried pausing and unpausing my sycning, and my boss is currently trying to resync all her files with the Cloud from scratch. But if the problem is on my end I don't know what that'll do.I was wondering if there's a way to see what the actual error is since when I click "learn more" it just brings me to Adobe's page about  troubleshooting.

Hello, our company is moving away from our local server to the OneDrive/Sharepoint cloud.  A significant amount of our current file set up is used in linked files to other documents in Adobe.  How can we move this without breaking all of our linked Adobe files? 

I had recently an issue with Adove Creative Cloud not working and I contacted Customer Care (800) 833-6687 -- and got this guy on the line who could hardly speak a word of English.. He had me instal Bomgar so he could access my computer to assist me with fixing the issue which never got fixed. Is this a scam? I am absolutely petrified now that whoever I spoke to at this number access all my personal details and downloaded everything through a backdoor. Idk what to do now. Is this a legit service Adobe offers or did I just get scammed?

So if I'm shooting a film and I use a shot showing the character using Photoshop will I be sued or will I have to pay Adobe in my returns?

When I download a Spark Instagram Story-sized MP4, 1080x1920, it shows as 720x1280 px to my client and they think I am giving them the incorrect size.  Also, the 1080x1080 MP4 downloads as 1280x1280. Very odd. Does anyone know why this happens? I need to give my client a reason. Thanks!

CC is giving me a "Some files failed to sync" error but when you click on the link, it takes me to https://status.creativecloud.com/ which says everything is operating normally. So why give me an error, but no solution? Why won't my files sync? How dio I fix it?

Why am I still getting conflicted copies? - why doesn't it update/sync to the most recent change/version?

Hey guys,I can't lunch my creative cloud anymore, I tried everything, uninstall, restart my pc, restoring creative cloud folders...I have no more solution do u have one ?

Hi All i have creative cloud files on 2 laptops (1 pc 1 mac). i deleted lots of files on my pc laptop but when i turned on my mac laptop after a couple months the deleted files were still there along with the new files created.How do i make both laptops have the same content? File sync is not paused on either machine. any help is appreciated, thank you.

Hello I constantly keep getting notifications on my Abdobe Creative Cloud saying > Payment failed & that I need to update my billing information to avoid service suspension..... It's already been updated and I've already paid for the service... How can I have this resolved?? Plus I don't want something happening to my account because I've already payed for a service. Also I dunno if this is the right place to get help.  Thanks.... 

"Some files are unable to sync" on my desktop Creative Cloud app. The file name that it's trying to sync is no longer in existence as I've deleted it but for some reason Creative Cloud still tries to sync it. Any idea how to fix this problem?The photo its trying to sync "hello hello2.png" would not sync so I deleted the photo altogether and its been a issue ever since.

Hello, Whenever I open the creative cloud app I encountered this kind of error in my libraries. I also tried opening the creative cloud web and I can't seem to find my  files. 

I download the Adobe Creative Cloud but I'm unable to open it, please fix the bug.

Still the same problem in October 2021!   I finally found a link for "chat with an agent" when I clicked on "You may also be able to contact Adobe by phone:https://helpx.adobe.com/contact/phone.html" but that link ultimately took me right back to all the generic content.  Terrible support and service! 

I need to reverify my educational status for my adobe plan. I was having issues with my documents not being verified so asked ShearID support. They then went in and verified it manually. However, I never got a confirmation email from Adobe like they said I would and my account still says I need to reverify my student status?

For several weeks, I'm getting a notification on screen that there are plugin updates available, however I have no idea for what app or which plugin. Is there any way of getting specifics to help me along?

I'm using a Dell Latitude 5289 with Windows 11. It's not the fastest computer anymore, but it generally runs okay. Adobe CC background processes, however, have rendered it unusable. It is not enough to disable Adobe startup applications. The GPU is forced to restart every few minutes, and the fans are constantly spinning. Creative Cloud apps are basically unusable when the background processes are enabled. Only if I go into task manager and quit each Adobe related process does the computer (and ironically Creative Cloud) become usable again.

Hace varios días que no estoy pudiendo sincronizar archivos en una de mis computadoras. Me sale el cartel que dejo adjunto. Ya probé todas las soluciones posibles que me ofrecieron en soporte y ninguna me soluciona el problema. Quisiera saber si hay algún modo de solucionar esto sin tener que desinstalar todos los programas y el Adobe Creative Cloud desktop.

Its funny how this has been a problem for a while. They should just fix it already.

it seems like random files aren't syncing I have cloud storage programs running fine but I know this isn't exactly a cloud storage program, so is this normal? some files sync, other files I have to upload to discord to get them on my pc, even if it's the same file type and size