Questions

when I go to the customer support page, there is no "chat with real people" option

Hi Team, I am recently working on converting PDF forms develped in  AEM designer to make them HTML5 Compatible. However i am facing issues with the Floating fields.It seems that the values are getting properly assigned to the varibales but they are not getting displayed on the form. The same is working with the PDF version but is not working with the HTML5 form.Can someone please guide me through this issue as i am not able to find any solutions for the problem. Thank You 

Hello! I need to delete files from my creative cloud on one computer but need them to stay on the other. How can I delete these while making sure they stay on the other?

Since 2 days I can't log into the cloud. From one day to another I just don't have any access anymore withiut doing anything.I tried many solutions suggested on the internet but nothing worked. Maybe adobe need to look into it not the customer?System: Windows 7Solutions tested and not working:tried with both applications (alternative link and via homepage)Turned off firewall + antivirusStarted setup via adminHave good internet connectionMy windows is up to dateMy browsers are up to dateTLS 1.2 is enabledDid restarts of the operating systemMy time on my PC was not changed, but I also deactived the synch to test it---------So I don't know lovely adobe team what you did that windows 7 users have problems (because on windows 10 it runs perfectly), but it would be nice if you could fix it, because it seems something on your site.

Hello, I'm experiencing an issue with the Web Creative Cloud. When files are being downloaded, there are weird characters appearing in the file name instead of spaces. For example, is the name of the document is "Report File" it will display as "Report%20File". It's really time consuming to change all the file names back. Is this something I can fix? Thanks!

As per subject line having troubles getting clear language of which Adobe app is best for creating lead magnets.  my document will be 9 pages in length and will have graphics and text through out the document.thanks

Hello everyone,I'm trying to change the layout of my Adobe Portfolio website (Thomas theme) so that two columns appear next to each other. Although that seems to work, I still can't find a way to change the height of these columns. I know that it is possible with this theme, because I've seen it on somebody else’s portfolio. I would like the images to have an aspect ratio of approximately 16:9. See the two images added below to get a better understanding of what I'm trying to do: Thank you for helping out!

Hi Is there any way to publish HTML5 web banners from Google Web Designer onto Adobe Portfolio? ThanksJax

If you cannot fix the long file name issue with your system, at least give us a method to remove the file from our computers or to rename the file so we can open it. I can't do either at the moment.  

I work with Lightroom and Photoshop. I currently have 145 images that I'm editing and it says my 20GB plan is full and I must upgrade. When I login to CC on my browser, it shows 0 files. When I open LR on my desktop, it shows the 145 images. There's no way that 145 images are taking up 20GB. When I contacted support they screen shared and found nothing wrong, just told me to upgrade or use LRC and not the cloud. That's not acceptable. There has to be an explanation.

Hi, I just got a new iMac today and I backup up my MacBook pro and installed everything on my new computer. I tried using Illuastrator but I cannot activate any fonts and I believe it is because it isn't connected to the creative cloud. I have updated the software and Illustrator. I have restarted my computer,Illustrator and I have signed out of Creative Cloud and signed back in and nothing works. I have also disconnected the wifi and reconnected. No success. What can I do next?

Hallo User, ich habe das Problem das ich keinen zugriff auf meine Cloud habe. Es wird der Fehler 505 angezeigt. Ich dachte die ganze Zeit das es an meinem Laptop liegen könnte. Nun habe ich kein Adobe Crative Cloud mehr auf dem Laptop. Auch wenn ich über das Internet zu Adobe gehe wird mir nichts angezeigt. Der Speicher der Cloud ist aber voll belegt.Vielen Dank im voraus, Rainer

Hi everyone, I've been having some difficulty with my sync folder and I'm not the best with technology. Basically, when I first subscribed to Adobe in 2018 for photography, I very foolishly added all of my photos to the creative cloud sync folder, including my very large original RAW files. Obviously, I very quickly ran out of space on the cloud and on my MacBook. I purchased an external hard drive and followed the steps to successfully move my creative cloud folder from my MacBook to my external hard drive. In a further effort to save cloud space, I moved all of my original RAW files out of the creative cloud folder and into its own separate non sync folder on the hard drive. The only thing that should remain, that I didn't remove, are my edits.  However, when I go back to check my status on the resyncing of my creative cloud folder (since it's now in a new location) it's still trying to sync ALL my photos, even the original RAW files I moved out. It's a pretty big fold

How do I delete the local files without losing cloud files?

font originale non disponibile, al posto viene un altra. Devo cambiare il doc intero perche helvetica non l'accetta...io ho pagato 20 euro, per farmi dirmi che non riconosce la font originale dunque devo scrivermi tutto da capo,..con l atra fonte che loro decidono. Uno scandalo davero. Anche sul cellulare, ho questo problema,..non accettanno la fonte del documento,..modificando la struttura e dunque tutto il documento sta sbagliato,..perche si chiama edit se non si puo nemenno scieglere la fonte originale? 

Hello, I seem to be having some connection issues connecting to the CC servers. Now it seems every time I try and launch CC I get Unable to reach Adobe servers. I have tried rebooting and a couple of other methods with no luck. I'm not sure what happened as I haven't done any updates and just seemed to have started overnight a few days back. Thanks for any help.

Removing sorting, filters and notifications from Document Cloud? Really?! Am I the only one who thinks this is moving backwards? Received the following message from Adobe yesterday evening:  Dear valued Adobe customer,On August 19, 2021, we will be discontinuing certain low-use features in Adobe Acrobat online services related to tracking and reminders for shared documents and sorting documents based on certain fields. These features are required to be deprecated to enable future enhancements around end-user productivity, security, services configurability and collaboration in the coming year. All other Document Cloud capabilities will continue to be available.For more information about the discontinued features and changes, please click here.If you have questions about this change, please contact customer support.The Adobe Document Cloud team 

I am trying to create editable PDFS that use currency symbols that I'd like superscripted. For example, my client would like to change a price to be 2/$4, but would like the dollar sign superscripted. Another example is if they want something to be 99¢, how can I a) use the cents symbol, and b) superscript that cents symbol?Thank you in advance for any advice.

The CC app update buttons almost never work. Every morning, I have to quit and restart CC up to ten times to get the Update buttons to respond to any click, if ever. Half of those restarts result in the CC being unable to load any apps and forces me to relaunch. How can it be this difficult? It's like the CC app is designed to not work on purpose for no reason. It does not behave differently on any of the three machines I use. This is not how a viable product works. And par for the course, not one of the topic tags below this input box are relevant to the issue. #updates #cc 

BonjourJe reçois des sms de code de Adobe alors que je n'ai rien demandé ...Est-ce que mon compte est piraté ?

I want to stop Creative Cloud (CC) launching at log-in. I have gone to Creative Cloud > Preferences and unchecked the box marked Launch Creative Cloud at log-in. Sometimes this works (ie CC doesn't launch at log-in) ansd sometimes it doesn't. How do I stop CC launching at log-in permanently please? I have re-downloaded the latest version of CC. Thank you.

How to get rid of number in upper right corner of icon after clearing all alerts?!

I'm using Macbook Pro, and recently I formated my system. But after that, I reinstalled creative cloud.  But still, creative cloud not syncing my files. The folder shows only a link to creative cloud web. Please see attached screenshot 

When I boot up any of the adobe application it interrups my connection in 5 seconds. It goes back to normal when I close the program. I tried to set rules inbound and outbound on the firewall but it didn't work for me. Some services don't allow me to have internet connection while I'm using applications.