Questions

Hi, I've been using my collage enterprise cloud account and its suddenly ended - It has been a couple months since I've finished and left the school. I have most files backed up but not my most recent ones. How can I recover them? I try opening a file in illustator and photoshop but it says I've no permission, and no cloud documents. The account gave me no warning, and then removed all my files. I've tried the free trial to see if I can access the files but nothings showing up. Can anyone help? I don't think it'll be worth calling the school since I doubt they will know what to do.

How can I access the files hosted on my adobe portfolio site? To download uploaded videos for example. 

I created a library and I am trying to share it with my team. When I click on "Collaborate" it leads me to a page that says "Error 404: Asset not found." When I access my libraries on the web, that particular library doesn't show up. How do I get this library to show up and be sharable?

i saved an Illustrator file in the cloud on my laptop but it doesnt appear on my pc at work. how do i access the file? Unfortunately my laptop is at home, and i don't have access to it.This isn't the first time it's happened - last time i managed to find the file in my account online. But this time the file isn't there. TIA

Hi, I just wanted to check if there are any possibility to handle dynamic ranking/re-ranking for the pages during AEM oak search?Also Please help with some insights on other way/best practices of integrating dynamic page ranking to AEM sites. Thanks!

Adobe Comp discontinued, however on Adobe website is statet that existing users can still use it. I used it till last weekend, so 2 years after it was duscontinued, re-installed it several times because it had a bug due to a Font. Re- installing always worked,until now, I cannot get in anymore. When I tried I got the message that my account has no permission to acces and  sync files and store on a location. Please help,!Now I lost all my files including a book of w50 pages ready for printing.I have the newest Ipad M4,allupdates, files are not in Creative Cloud, re-installed several times, even re-installed Ipad,nothing works.Olease help!

Hello community,I would like to get visibility on the number of AEM Standard and Light users that are currently using AEM in the admin Console. Where would be the correct place to check this and how can I know which users need to be considered in the count?Namely, should I count users in user groups or product profiles? And how do I identify which of those groups/product profiles are reporting users that are relevant for licensing?Thank you in advance.Kind regards,Chris

Dear Community,As I tried to upload a file to my Creative Cloud via a Desktopn app, I got an error that I'm not allowed to uplaod anythign bigger than 1 Gb.As far as I could google, i should be able to uplaod files up to 5 Gb on the Desktop app, but seems, that might not be case anymore. Or am I doing smth else wrong?The file is 1.9 Gb big and in .tif format.Thanks and regards!

I have been getting a notice that my cloud storage is full . When I try to delete thereis nothing to delete . I also looked on my computer for  adobe creative cloud and ther eare no files to delete? I tried using adobe Chat  with a specialist and got cut off . Any help would be appreciated

I am using a runtime action to do some post processing and integrations with other systems after an Asset in AEM is published. I need to be able to do a get request based on the path from the parameters passed into the Runtime action. When using a local JWT token (or setting up JWT) I can pull down the data on the assets.  The issue I run into is that when using OAuth, I can get a Bearer Token but using that Bearer Token results in a 401 unauthorized error when getting the asset. I have tried reading through a lot of the docs for the various APIs I can configure from the project to add to the OAuth Scope but keep running into the same unauthorized error. I have looked through the docs on https://experienceleague.adobe.com/en/docs/experience-manager-65/content/assets/extending/mac-api-assets on CRUD API  calls for assets but OAuth scope is never mentioned for being able to access these endpoints. What am I missing in being able to access the assets from wit

Ive just decided to create a portfolio and i am unable to add any pages to my portfolio. I'm am clicking on the "+" icon and multiple page options show up however when i click on one nothing happens, is this is glitch/bug?

I have a personal Adobe account which is recently added to Adobe for Teams account for work. When I checked my libraries, the assets/projects are gone. I thought this could be because I was signed in to the wrong profile, but I was NOT THE CASE because two public libraries I saved on my personal profile are still there, as well as my old personal cloud documents, but not my library files. They're just gone, not even on deleted files etc. I need a way to recover them.

The cloud bin is empty but 95B is used, what files are taking up the cloud if the bin is empty? Thanks

Ola, sei que nao eh o lugar certo mas nao achei onde postar.Estou tendo problemas com minhas fotos publicadas no BEHANCE.  Recebi um aviso de "violacao das regras por n u d e z e conteudo s e x u a l" ... mas nao tem NADA disso nas fotos. Eh um projeto de fotos de halloween.  Fiz o apelo atraves do proprio email mas nao foi aceito pelo mesmo motivo.EXISTE um erro muito grande nesse julgamento e gostaria de saber o q esta acontecendo.  Se for algo automatico, existe um problema MUITO grave com os filtros da ADOBE.AIIIII EH PRA MATAR HEIN ADOBE!? NAo eh possivel!!!! Que puratinismo sem nexo eh esse!? Filtros SEM NOCAO ATE NOS FORUNS!? Ta explicado agora "O corpo da mensagem contém s e x u a l, que não é autorizado nesta comunidade. Antes de remover este conteúdo antes de enviar o seu envio. "

I had serveral moodboards on my behance account. Now since the latest update all my moodboards are gone and my account looks like I did nothing before and is empty of all the stuff I saved. What can I do to get my moodboards back? Also my profile before?

We have a large touch screen at our event and will run a slideshow from this for visitors to browse a series of articles (saved as pdfs). I can link the pdf to a slide and when running in slideshow mode, the pdf opens perfectly, but how do I force the user back to the slideshow once they've finished reading the pdf? There is no keyboard or mouse of anything attached to the touch screen.Any ideas on a solution even if it's a workaround? Thank you so much. (Note we have 50 slides, each one links to a pdf document. Some pdf documents are 130 pages long)

Hi, When I upload audio to my portfolio site, I get a message saying that my content has been uploaded but is being converted. This conversion never completes and the audio player never loads, even after MANY hours waiting. My files are mp3 and no more than 2MB each. Is there a workaround or a timeline for this issue to be fixed? Thanks!

Hallo zusammen,ich habe das Foto-Abo mit 20GB. Und ich hätte gern einfach ein wenig mehr Cloud-Speicher.Habe ich wirklich nur die Option, 1TB für rund 11 Euro zu buchen oder mein Abo zu wechseln? Gibt es keine Möglichkeit, pragmtisch einfach nur 100 oder 200 GB für 2-5 Euro hinzuzubekommen? Gruß

Should I install the Google analytics tag on each page of my Adobe portfolio or enter the ID code is enough? Google analytics says that (see attachment) Is it working with only the ID connected ? What's the difference with put the embed code on each page ?   Look at the screenshot for more comprehension.   [Topic edited by moderator for clarity]

Hello! I have a Macbook, and I had a ton of picture files for work stored in the Creative Cloud on my desktop. The Creative Cloud shortcut has disappeared from the finder app, and I cannot locate all of the folders that were in the creative cloud application on my desktop. How can I access all of these files? 

Just that, why does it have to be thay way? Its literally nonsensical, it doesn't let me update anything at all, it stops

I have a problem every time I use Adobe. The data is very distorted. Is there a direct channel to complain? Because I am a newbie. Thank you.

Hello, i was making na animation.After a while it closed by ti self, and when i tried to access it, a menssage apeared saying "Problem opening the file".I really hope you solve this problem, as this animation took two many time.Thank you very much for your attention

Adobe cloud storage amout will not go to zero. Permanetly deleted everything and still I have 11.2 GB of ghost files I cannot find. Any easy solutions for this? Wish I could just purge everything. Thanks