Questions

Somehow, my iTunes library has been backed up into my Creative Cloud files. I don't remember doing anything to cause this. Just noticed it yesterday when CC alerted me that it was having trouble syncing a file - I noticed it was a song file. I thought maybe it might have been due to having a few Adobe apps on my phone. But the Creative Cloud app is not one of them. So ... the questions are:- How might this have happened?- Can I delete them from Creative Cloud without having any effect on my local (master) copies?Perplexed,C Yarwood[Moved from Creative Suites, which is for CS6 and earlier, to Creative Cloud... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

Hi, all,I am receiving the following error message when Adobe Creative Cloud tries to synch: A virus was detected in Data1.cab.  This file will not be uploaded.There is no evidence that a virus has infected that file.  Virus checks with Windows Defender and McAfee LiveSafe complete without incident.Are there any suggestions out there for dealing with the problem I'm facing here?Thanks in advance.  Matt

I have been through a couple different Adobe Techs and they are trying to research the problem for me.I have the latest and greatest version of InDesign CC as well as Creative Cloud installed.  I also do not have any Typekit Fonts in the Windows Font directory as one of the other posts had mentioned.  One image shows what I get when I open up an existing document.  The other image is of the Creative Cloud app, under the Assets area.  Notice it does not say "Sync Fonts from Typekit" or "Manage Fonts" like most of images I have found online say.When I hit the "Turn Typekit On" button, nothing happens.Has anybody had this same issue??Thank you,Chris

For the past 2 months, my Creative Cloud account, that I share with 2 other coworkers, has not been syncing on my desktop. It continuously syncs 2 of 1300 files every day. All day. Never changes. My coworkers have no issue viewing each others files, yet I do. They can never view or access my files. I am able to view all files on the CC asset browser, but not on the desktop. Below are the references my CC is currently set at. I have uninstalled, reinstalled, forced quit, and restarted. Nothing helped. Any ideas on the issue?

This morning I logged in and started working like normal. When I went to save out I noticed a new folder in Bridge called "Creative Cloud Files (unknown) with no data in it. Weird, but what ever. So I saved my file and dinked around with some file structure and cleaned up a little. I noticed that my sharing icon had disappeared from the folders and wondered about that, but kept working because I'm on a deadline. So now there is wonky data in the new file folder that doesn't match the original CC folder. I don't know where my most recent files are and some files are just plain missing. I'm aggravated and confused about what is happening. Can someone shed some light on this?!

Unless I switch off 'sync files' via CC desktop app, every time I save an ID file I get an "unable to sync" message from CC app. CC doesn't say the problem's 'due to server error', nor do I have any strange non-unix characters in my file names. I've read on forums that CC doesn't like the ghost '.idlk' file ID creates when you're working on a file.Well, as ID is an Adobe app, isn't this a conflict they should've addressed by now?Or, more likely, I'm not doing something v basic...?Many thanks

When I try to collaborate a folder by sending an email invitation, the email disappears and the invite grays out. Any idea why this is happening? Doesn't happen on all folders.

I am having that same problem now. When I try to collaborate by sending an invitation, the email disappears and the invite button grays out. Only happens on one folder. There are subfolders in it.

My stakeholders have been reporting issues when trying to access files I send them links to via public sharing.Some say they click the link and the page does not resolve at all. Some say they can see the document, but there are no options to download.Are there ideal browser type or settings for accessing these files?

HelloOn my cloud, sharing is not working. In the "send link" window, the "create link" button does not work.

I've had the Creative Cloud subscription for a couple of years now. Have seen a few problems but nothing as potentially bad as this.At my work i have a Windows 10 computer and all my files sync to Creative Cloud. At home I'm using a 2016 MacBook Pro (Sierra 10.12.6) and recently a lot of the files that were created on the Windows machine and synced to my Mac, are corrupted. I'm working on some rather large 40+ MB .TIFF files. When they are synced to my Mac the preview in Bridge shows only part of the image. When I try to open the files in Photoshop, I get a message that Photoshop cannot read the data. Yesterday I tried to save the files again on the PC, using new filenames. 1 of the 4 files that previously wouldn't open, now works but the other three are stille broken. If I log into my Create Cloud assets folder using Safari and download the files from directly from CC, they open in Photoshop without a problem. So, it's just the files that are synced to my Mac that have this problem.Th

I am working in Photoshop and i have always had acess to my downloaded pictures on creative cloud.Now it says "If you want to use creative clouds library you need to log in"But the problem is that i am logged in.And i cant see any of my pictures i have downloaded before - all is gone!When i try to download a new is says "contact your local creative cloud team"  what do i do?

I'm working on a project with two other members of my team and we are each adding media to our local folders and taking turns on our After Effects file, but the files are not syncing properly from PC to Cloud back to PC.As each one of us makes a save or adds a file, it correctly updates the collaborative folder on the cloud site, but each computer isn't automatically updating the AE file with the most current version or downloading new assets.Are we doing something wrong or is this a glitch?

Hi, I am running my Adobe Creative Cloud (4.1.1.202) on Windows 7 (SP1) on our corporate network. Since few days ago I am really disturbed (every 1 or 2 minutes) by Windows pop up that "Program Core Sync has stopped working". We (me and guys from our corporate helpdesk) have tried to uninstall CC, repair it and also create new Windows user profile... any of previous didn't fix the issue. Yesterday I tried to log in with my CC account on my colleagues computer and the same issue appeared. Now I am convinced the issue appears because of a file (or various files) I have stored on my Creative Cloud. Probably because of this Core Sync crashes....@10545403 from Adobe support:1) How can I solve this problem?2) How can I find out which file may be causing this?Thank you for your response.I attach screen of my computer (Czech localization)

I have shared a folder with a co-worker. I have a 20gig limit and they have 2. I filled up that 2gigs in that shared folder and it stopped the syncing. So I started deleting/moving folders and files out of the synced folder. The computers do appear to reflect the changes I made but the app still says that she is out of space and to clear out some space in the archive. But there is nothing in the archive.Her error shows "There was a problem syncing some Files... You are out of storage: Permanently delete files from the archive to continue syncing. View Archive". But there's nothing in the archive that shows up. Most of the files weren't deleted but just moved out of the folder. I did empty my archive folder as well. I've also stoped syncing and restarted from the preferences in the cloud app.

I'm having a problem that I can't delete an empty folder inside my creative cloud account. Every time I delete it, it comes back. I've deleted on a couple of different computers plus online. Still comes back.

I have some RAW files I uploaded onto my iPad and which (seem to) have synched to the cloud.  I want to bring these files down from the Creative Cloud to my MacBook but just can't work out how to do it.  Anyone help?[Title edited for question clarity and future forum search... Mod]

I've been struggling with my typekit and file syncing for 6 days now and tryed everything thats possible. lookes at the support site, forum and help sites! Done everything! Nothings works! Cant turn typekit- or filesync off or on! The spinning uppdate wheel is just keep spinning. I have a lot of fonts synced but they will not show up in the programs?Please HELP!

Any time I drop files in my CC folder the files display as "0 sec left" with no approximate time left. It's mildly frustrating as I have no indication of how much longer the files need to sync.I've paused syncing and restarted. Signed out and back in. Turned syncing Off and On under Preferences/Files, but to no avail.Any help would be appreciated.

I am trying to install Creative Cloud on my MacBookPro (latest macOS) but I keep getting the error message "Failed to start CoreSync - Could not create ~/Library/Application Support/Adobe/CoreSync"This started after installing the Application manager and continues even after I quit the application manager.It works fine on my iMac but I can't get it to work on my MacBook.

I'm supporting a user in our environment, who uses CC on both a Win7 system and an iMac running Sierra. Both will sync when initially opened, but after some time, the iMac stops syncing (checking the menu shows syncing has paused) on its own. I'm not sure where to look.

Faulty behaviours:- folders and files uploaded to creative.adobe.com do not appear on my computer- folders and files created on local computer do not appear on creative.adobe.com- libraries created through applications on computer are not listed on creative.adobe.com- items added by clicking the download button on CC app > Assets > Market do not show up on creative.adobe.com libraries- items added through Adobe Stock do not appear in local libraries- library panels in apps request that I turn on file syncing, when it is already enabled-> above: verified only for Illustrator and PhotoshopOther behaviours:- no errors reported by CC app- library panels in applications are identical between applications on same local computer- items added by clicking the download button on CC app > Assets > Market show up in local libraries-> above: verified only for Illustrator and Photoshop- occasional reports of "Creative Cloud Libraries are currently unavailable" on CC app > Assets

My cloud keeps repeating the same file over and over again and is stuck uploading the files at 45.37%. I have therefore no access to over half of my files and this is already causing me a lot of problems. Anyone had this issue? I have re-installed creative cloud on my machine but the same thing is happening on my other 2 machines. Therefore the cloud is frozen and I can't access my files...not exactly what I signed up to!Please help

Hi Guys,I have two users on Adobe CC utilising the CC library. The Library has been shared between the users so they're using the same one. However, if a user creates a file with linked assets to the library, saves it, then the other user opens it, the links are broken. Any help or advice appreciated,Luke

I've been trying to sync some files to my Creative Cloud and I keep getting the "Unable to sync "..." due to server error. There are no unsupported characters in my file names and I have the space needed to sync these files. I've used the Log Collector tool to create the .ZIP on my desktop. To whom should I be sending this to?Thanks!