Questions

Hi, I have a new computer, a Mac Mini M1 (macOS Monterey 12.6.2) I got the message that Creative Cloud is damaged. I have tried the "repair" option with no success. I have tried to install Creative Cloud again but then I get error code 1.I migrated Lightroom Classic and Photoshop from my Macbook Pro 2015 (Monterey 12.6.1), which I now realize was a big mistake.I have tried unistalling Creative Cloud with no success. Would the easiest way to solve this be to reset the Mac Mini to factory setting and start all over again? Or is that a bad idea?  

Purchased PE 2023 via the Adobe website yesterday. Downloaded the installer, went through the install process but got the 'Reconnect to Internet' error message after entering my serial number. Eventually got that fixed and appeared to successfully activate the install on my Windows 11 laptop. Successfully launched the Photo Editor and then after 5 seconds or so, got a pop-up to say that my serial number has been revoked! I uninstalled PE 2023, used the CC Cleaner tool to remove all Adobe content from my laptop and repeated the install process with the same result - when trying to activate, I get the 'Serial Revoked' message Called Adobe Tech Support who confirmed that my serial is genuine and non-revoked. My issue is to be escalated and I'll apparently receied an email. Nothing yet...not even a ticket number. Any advice from Adobe support? Anyone else had the same issue? Thanks,David

Greetings,Can any of you advise me on what Adobe files I can safely trash from my Applications > Utilities folder?I just got a new iMac computer (running Ventura) and transferred everything over from an older computer (running Sierra).I'm sure some of this stuff is duplicate or not needed.I have attached a screenshop showing the Adobe components in my Application > Utilities folder.I had been using standalone CS4 on the older iMac running Sierra.  For years, I felt fortunate to have an affordable working solution.On the old computer (just a few weeks ago), I signed up for a yearly CC subscription, and the Creative Cloud App was installed and functioning, but I did not take the step to install any of the actual Adobe CC applications yet.  So I know that some of these components are part of CC, particularly as indicated by the dates and the style of the icons.Once everything was transferred to the new iMac running Ventura, I deleted every Adobe CS4 application and re

Hallo, Mein Photoshop CS6 lässt sich nicht aktivieren nach Neuinstallation . Bekomme die Meldung Seriennummer Ungültig . nach telefonischer Rücksprache ist die Seriennummer aber richtig ..... ich solle doch mal in der Community Nachfragen da der Telefon support ausgelaufen.Grüße MAX

I donwloaded the lastest firefox and it supports TLS 1.2 and TLS 1.3.The Ping-pong internet test was sucessful. 

Hi,I bought my laptop (HP Pavilion x360 14-dw0028na Convertible) in late 2020.All of my Adobe software has stopped working properly in the last few months. I mostly use InDesign, Illustrator, Photoshop. The screen goes black/flashes a lot when I click/move the mouse.Please can anyone help me fix this?Many thanks,Bethany.

Hello! I recently had to replace my motherboard, and now my CS6 Desing and Web Premium installation tells me that my trial will expire in 29 days. The license key I have does not successfully activate it, as after I open Photoshop again, it says that "The serialnumber __ is already in use by the maximum allowed computers. You need to deactivate another computer within 29 days to use this product." When I try to view the products on my account, none are showing up, and it shows no activated devices either. (I tried looking to see if the license is under a different email, but it does not appear to be under any others.) Trying to enter the serial number in the Products results in it saying that "This serial number is already in use." All of my hard drives remained the same, including the one where the OS is installed, and Windows successfully activated / continued to fully work after the motherboard change. Windows did automatically upgrade to Window 11, but I tried reverting to Windows

Bonjour, je devrai installer la Suite Adobe 2023 que j'ai acheté depuis quelques mois, sur un nouvel ordinateur. Comment devrais-je procéder pour le faire?Merci, Isabelle

I have a Foto-Abo (20 GB) package since years for my PC. Do I need an extra package to pay for my laptop, or is one Abo enough for both devices?

Could we have a filter to not update the applications if this update induces a loss of performance?For example you would write:END OF SUPPORT FOR NVIDIA KEPLER SERIES GPUSBut it is not normal to force users to change hardware for a decision that is not technical because it is always possible to maintain current optimal performance with a scalable multi-driver configuration.We must be able to block an update if the support for the hardware used is abandoned to allow us to find software alternatives without loss of productivity.For my part, as long as this filter does not exist, I block all updates.

Is there those who know how to install install Production Premium on Ventura 13.1? 

I have seen a few people post here and the responses are always very vague, so I will try again in case I have missed something. I have a student monthly subscription that is finishing its 12 months that I want to cancel. I am unable to cancel because there is no button for it on my account, apparently because the university administrator is the person I need to speak to for cancellation. I don't know who that is, so how can I cancel? I am also not allowed to speak to anyone at Adobe because when I click on the chat box it says:-----Please contact your administrator for help.A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.For product tutorials and step-by-step instructions, try our online help.-----I literally have no options to cancel! I am at a complete loss on what to do now. I've heard of companies making it hard to cancel but this is by far the worst I've ever seen

Hi,When I try to open Photoshop CS4 on my Mac I get an error. It is error:150:30Does anyone know what this is and how I can fix it?Thank you.

I own Photoshop elements 15 and need to install on new macbook pro, however the install icon is not available.  Can anyone give me step by step instructions on what needs updated so that I can install on my new macbook air running MacOS Ventura?

Error 105 can occur when the installer cannot modify or read critical licensing files stored on the computer. Failure to update these files will prevent the installation of Acrobat, Photoshop Elements, Premiere Elements, Creative Suite, and older Creative Cloud applications.   Error 105 can be fixed if you are logged in under a User account that has unrestricted access by following the directions listed in https://helpx.adobe.com/in/download-install/kb/unable-to-install-error-105.html.   If you are running macOS, make sure to locate the correct Library folder. Individuals running macOS often get confused and navigate to the hidden User Library and are unable to locate the caps folder or hdpim.db file. The hdpim.db file and caps folder are located in /Library/Application Support/Adobe/. This Library can be found at the root of the drive containing the operating system.   If you are installing Adobe applications on an organization's computer or network, then please contact

The subscription charges levied by Adobe also include 18% India GST, without providing Adobe India GST number for the subscriber to take Input Credit. How do we register our GSTIN with Adobe? Adobe should mention respective subscribers GSTIN on monthly invoice. Awaiting response.Rajinder Arora

This happened to me too.  When I bought my upgrade from CS5to CS6 from the Software Tech Company, I confirmed with Adobe that Software Tech was an authorized reseller and was listed on Adobe's site.  So I proceded.  Around 2016 I had a hard disk crash, and couldn't deactivate, so called Adobe.  They checked my records, found I was listed as a licensed owner of CS6, reset the activations and I was able to reinstall with a genuine download direct from Adobe.  Much later Adobe said my software was "not authentic", was "not authorized" and my "serial number and Key code had been deactivated". They said I could still use my CS5, but not CS6.  We had a long fight, but the only option was to force me on the CC subscription which I refused.  They threatened to actually interfere with my computer to deactivate the software.  I pointed out that it was genuine, was purchased from their approved vendor,  and used to be on my owned license list, but they

I get error code 131 when I try to install camera raw on Elements 2023. The message says: Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131. This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

Issue:  Lightroom Version Number:  6 cc and 5.5cc OS Version Number:  MacOs 13.0.1 for Applce Silicon Steps to reproduce: Install Creative Cloud Press 'Install' next to Lightroom cc Wait untill finish  Press 'Open'  Nothing happend  Notice that Lightroom is not installed in filesystem (cmd + space, App dir) Expected result: Application should be installed and be able to startActual result: Application cannot start and also it is not installed properly (there is no lightroom cc on Application directory).   Other apps like Lightroom Classic, Premiere etc works as expected. I tried to sing out and sign in and also I used Adobe Creative Cloud Cleaner Tool. Nothing works. What's more, when I click 'Open(Intel)', I received 'File not found' finder error

Good day community  Can someone point me to the site where I can download my personal data? Google has google.com/takeout Thank you so much.

WHAT THE ???? I have been trying to contact the bloody customer support for an hour and it's making me turn around in circles!!! CANT YOU NOT PROVIDE US WITH SIMPLE BUTTON TO A CHAT OF CUSTOMER SUPPORT!!!!!!IS THAT ASKING FOR TOOOO MUCH FROM YOU!!!!!!!   I have a billing issue I need to talk to a HUMAN!!! NOW!!

After entering my redemption code, the download link appears. After Clicking the link it directs me to a page which says "Page not found, Sorry we could not find that page". Nothing else on the page.

Hi, I have registered Photoshop Extended and get only a download of a 32 bit installer. My new Mac only supports 64 bit applications. Is there a 64 bit version of Photoshop Extended or CS 6 available?

All I have is a trial account that I am trying to delete before my trial is over and I'm charged. I can't seem to find where to delete the account, where do I go to find it?

I purchased a new computer and would like to download my photoshop elements 15 software download card to my new computer,, I have my serial number already. How do I install it?