Questions

Hello everyone, there's something wrong with my Creative Cloud. I am constantly being prompted "You've been signed out. Please sign in again to continue using Adobe apps." screen. I have used Creative cloud before, but that was a year ago. The licence at that time was also from my school, but this year our teacher didn't sign up for it because it wasn't necessary. Now, I created my own account, and I subscribed to Creative Cloud to continue using these services, but then this happened. I tried finding solutions to it, like in previous articles. I've tried some methods:https://helpx.adobe.com/ca/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.htmlhttps://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html They both didn't work. I also did an AVG scan, there were no viruses. I even uninstalled all anti-viruses on the computer. It is still not working. I signed out of the school Microsoft account, so only my account is on the compute

I have never deleted any of the previous versions of my creative cloud software.  I am specifically concerned with Premiere Pro becasue that is where I principally work.  also Media encoder and photo shop.  I have at least three versions of each.  My hard drive is getting full. Please advise.  thanksDiana

Hi!Adobe Creative Cloud app is taking up a lot of space on my computer storage.I am trying to update my Adobe XD app, but it requires the newest software, which is not possible to install because I don’t have enough space on my computer as the Adobe Creative Cloud app is taking 51KB from my storage. I deleted everything else from my computer that was taking up a lot of space and only the Adobe Apps and the Adobe Creative Cloud apps remained which have big sizes. I need to free up at least 18KG to update my software to the newest version. I am really desperate at this point, as I really don’t know what else to do...  Here are some helpful details: - I am using a MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) with macOS Mojave Version 10.14.6 -My software is not up to date, and I can’t update my software because of the storage problem-Not sure which version of the Creative Cloud desktop app I have. But all my apps are not up to date as I can’t update t

Hi, I have never installed Creative Cloud before. The licence will be paid on a monthly basis from a user with (say) email address finance@abc.com Now I want to create a userid (say) CC_user@abc.com 1. Can the email for the payer of the licence be different from the user of the software? 2. Will the Adobe CC logon ID for the user be an email address or something else? 3. Do I have to use a valid email address for the user? Will some sort of validation email will be sent that activates the user account? 4. Will Adobe CC hold hold some form of encrypted password for the user logon? Regards, 

                                                               installing adobe Creative Suite 6 Hi i am a high school teacher in our classroom we have old 2011 macs so i decided to install adobe cs6 on the old macs but then i try to activate it says can't activate check internet connection and there is no offine activation  but the same software works and activates fine in macOS mojave on 2012 - 2017 imacs any reason why?

I'm sure there's an answer to this question that I have just been unable to find.  I work for a church and we're trying to purchase a long-overdue license for CC.  From what I've read on Adobe so far, if the organization qualifies, it gives you access to "education pricing".  The links for those pages send you in circles with no direct link to a purchase page.  So does this mean you opt for buying the Students/Teachers license from the main page with a subsequent non-profit option?  And if that is the case, is there no difference in price for Students/Teachers and non-profit?  I just want to get a clearer idea of the non-profit option and its viability before I commit to a checkout process.  Any insight or direction would be greatly appreciated.

Are there any plans to create a non-profit Creative Cloud plan?

HiI see that Adobe lets non profit organizations in the US use Creative cloud with a huge discount via Tech Soup.http://www.techsoup.org/products/--G-49388--?utm_source=marketo&utm_medium=email&utm_campaign=npa-20150623&mkt_tok=3RkMMJWWfF9wsRonv6%2FIZKXonjHpfsX%2B7%2BsvWKGg38431UFwdcjKPmjr1YIHT8V0aPyQAgobGp5I5FEJQ7DYTalst60EXA%3D%3DMy scout unit is connected to Tech Soup here in Sweden but we can't get Creative Cloud throughTech Soup Sweden (yet).It would be great to be able to use your products  for our scout unit (backascout.se),will we be able to do so in the future?With hopeJohan EklundSecretary Backa Scoutkårbackascout.se

This might be simple to solve but I just can find out how. accidentilly removed some Creative Cloud files and then the apps page wouldnt load. I tried to unistall it but it wouldnt unistall because I had photoshop installed. After a month I forced it to uninstall, when I reinstalled it the apps still wouldnt load. I tried the repair option in the installer and even when it says that Creative Cloud is repaired, it still wont work. I dont understand how to fix this. I have unistalled and reinstalled at least 10 times and i really dont want to have to wipe my computer just to use Creative Cloud. Please if anyone knows a solustion to this please help.

Creative cloud was not installing correctly so I went around deleting everything that said Adobe because i'm a genius and now any app that used what used to be in that folder is giving me an error. Any suggestions on how to restore or reinstall the files in that folder? Trash has been emptied.   [Moderator moved the thread to the correct forum]

I cannot download photoshop and it keeps notifying me error " you are running on an operating system that photoshot no longer supports" I run on Mac system Please help

Hello,I was doing some computer organizing and accidentally deleted all of my adobe files, including installer, applications, etc. Unknowingly, I also emptied out my trash so when I went to check the trash bin, it was not there. I am trying to redownload any adobe apps/ creative cloud again but it still says that I already downloaded the applications and I just have to open them. How do I go about getting back all my adobe folders?

program not working

Hi guys, I'm new to the Creative Cloud and Adobe platform. Whenever I try to download the CC and/or Adobe Setup, this (see attached photo) pops up but disappears. Nothing else shows up afterwards. I've already made changes to my firewall and anti-virus settings, but when I try to download it the same thing happens. Can anybody help me? Thank you so much in advance!

I have a disc for installing InDesign, but my new computer doesn't have a cd drive. Can I use the serial number and download the software from the web?

Have the same problem, this app I'm forced to use acts like malware on my PC, every minute it'd open again, with no way to opt out of 5-10 processes running constantly in the background, even when I "exit" the app, doesn't even seem like a bug.It can be "fixed" by changing the main "Creative Cloud.exe" file that you use to run the app to "read only" in the file properties, you'll still be able to open it fine, but it won't open itself.Doesn't stop the unessecary background processes, but prevents it from constantly opening for no reason.

Lütfen bana yardım edin bu numarayı bana hesabımda bulabilir misiniz silinmiş diyor benim hesaplarımda lütfen

I must have made a great mistake buying any product or service  from a company that make a great point of not wanting to talk to its customers.  I tried to find out how to chat with a company rep about my account and the product I bought.  But I can not for the life of me find anything on where website that point to How OR where I can do this chat or phone call.  LET see if that I get a respond to this message!  VERY unhappy customer! ! ! Phone me @ 478-922-5323 or e-mail me @ ripeasrain3@yahoo.com

Hey-I've been trying to install the desktop version of Adobe Acrobat Pro to my brand new macbook air (M1, 2020). Whenever I try to run the .dmg it keeps giving me the error message: "Download failed. An error occurred while downloading the update. Please check your internet connection and try again." This is even when I have a very good internet connection--other apps are downloading fine, it's only Acrobat that has this problem. [Download speed is 625.72 Mbps]. I've tried uninstalling the downloader & re-downloading from Firefox, Safari, & the creative cloud desktop app. Also re-starting the computer. Any ideas on how to fix? I really need the desktop app (as opposed to the online version) for work. Thanks!

I have resently started paying for access to Adobe Photoshop, but am experiensing trouble downloading the program. Originally there was not enough space on my PC, so I used my external WD backup disk for the download. Later I cleaned up the content of my PC, making room for the program. Firstly I copied Photoshop from the external disk and installed it on the PC (afterwards deleting it on the disk). The result being that Adobe Creative Cloud desktop insisted that I now needed to download Photoshop and that the Tips&Tricks e-mails could not connect to the program. Secondly I deleted Photoshop on my PC and tried to follow the installation procedure from the Adobe desktop from the beginning, thinking this will reconnect the program with the register and connections from Adobe. The result: The download fails at 10% and an error message 176 is displayed saying that it cannot download to a network station and that I should choose another location. I suspect that the setup is trying to

My laptop died ...Had Photoshop and Lightroom subscription...On new laptop ... what the steps to re-activate subscription...Start with downloading ??

My previous PC crashed and I need to reinstall Photoshop Elements Premier 2019 onto my new unit.  I have the serial number, but am unable to locate a (viable) site to download from.  Help please?

Please somebody help!  This seems to be a common problem, but I cant find a solution tht works.  I've tried disabling my virus software.  I've tried uninstalling Creative Cloud or whatever that is.  

I get a 404 when I click on "download pdf reader" button. https://get.adobe.com/ca/reader/ Where do I go to get adobe reader?

Hi all,I've been having this issue with my direct debit for Adobe CC since last year, when I had to change the address on my card. The only solution at the time was to cancel my subscription and start again. The payment worked with PayPal for the initial payment, but not for the following month, and as usual, the online support is less than useless, denying that it is an issue on Adobe's end, sending me to PayPal, who sent me to my bank, who sent me to MasterCard, who told me there was no issue. PayPal basically said that they aren't receiving invoices from Adobe, so clearly it is a system error here.Basically, I update my payment details and keep getting the error message when I log back in (Oh No! There's a problem with your recent payment etc.). The address on my card, PayPal and Adobe accounts are all the same and as should be, and there is money on the card. I've tried updating the details on different browsers, on laptop and mobile. I'm not sure what else could be causing the iss