Questions

Hi, guys, it seems that there is not existing threads regarding this topic so here it goes: I have been having on and off problems to access certain adobe sites when the expressVPN is turned on, specifically when I am on my mac. This happened consistently for adobe express until certain point (unfortunately, i don't remember what I did exactly to reverse the problem.) It also happend to adobe portfolio site which I just resolved hence this thread to share that particular solution.  My spec:Macbook M1 Pro, Sequoia 15.5 Problem:https://portfolio.adobe.com/ shows blank page when the ExpressVPN was turned on Solution:Switched ExpressVPN protocal to Lightway - TCP Hope this helps, 

I'm on an Apple Silicon Macbook Pro running Sequoia 15.5.In my system menubar (top of screen) the icon for Creative Cloud shows a blue dot, which has always indicated an update is available. I open CC and a blue notice pops up at the bottom of its window indicating "a new version of Creative Cloud is available -- update".  I click on update and wait about 60 seconds until the Creative Cloud Core Services popup appears asking me for my password. I enter my password and then the blue notice to update again appears in the CC window. I again click update and the whole process just repeats, and repeats, and repeats, and repeats, never updating the app. What is going on and how to fix?

Ich möchte mein Jahres CC-Abos vorzeitig (3 Tage vor Ablauf des Abo's) kündigen.Ich kann das nicht kündigen, da ich dann eine hohe Strafe zahlen soll (siehe Beil. Screen).  Was soll bitte so ein Blödsinn?Ich möchte kein weiteres Abo ohne eine erhöhte Folgeabbuchung und das soll dann nicht möglich sein? Wer entwickelt denn so etwas kundenunfreundliches bei Adobe?Hinzu kommt erschwerend, daß man niemanden telefonisch vom Support (ohne kostenpflichtige Zusatzverträge) erreichen kann - das führt dazu, mich zukünftig nicht mehr für Adobe zu entscheiden, da ich solche Knebelungen nicht akzeptiere!

I am running into the issue of not being able to find the serial number for Adobe Acrobat 2017. I have looked in my account for it as well as the registry and still can't seem to locate it. Anyone know how else I could find it?

I have received notification of a plus 35% price increase for Lightroom this is unacceptable and adobe need to review this as their market share will decline starting with my small contribution as I have cancelled my subscription  interested to see if Adobe responds 

Hi, How I can re-activate our two keys for Adobe Acrobat Creative Suite 6 Design ?When we want to install product on two machines it states that keys are invalidated keys.How we can re-activate our pernament keys? 

I have two versions of LR (v4 and v5) both of which I paid for.  I haven't used the program in a long time (I'm not a professional photographer).  But I want to use it to clean up some headshots that were taken of me.  The program won't open on my computer.  I called Adobe and they said I should reinstall the disc.  It was a download, not a disc.  I've paid for this program already plus the upgrade to newer version.  Do I have any recourse or do I need to pay for a whole year subscription?  Again, I just need basic editing tools to clean up blemishes... nothing more.  Any suggestions?  Thanks!

Hello, I do not have access to the old computer and I wanted to install the Adobe Web Premium CS5 package.I cannot uninstall it on the other computers.I have registered products with a perpetual license, I cannot activate them.The chat bot is not helping me, it says that I don't have those products in my plan, but I bought them forever. They are registered on my Adobe account under my email. What should I do?I need this for work, please help.

I'm running After Effects 25.1, but learned that v25.2.2 is the most recent.So I open up CC, and there is no option to install/update to anyting over 25.1.*unless* I uninstall 25.1, and only then,  all the update options are available. (25.2,. 25.2.2, etc0I've searched , but no luck finding a solution. any way to force CC to show the most recent updates?

I can access other installed apps like Lightroom, Photoshop… but I have to log in to those apps individually. Moreover, without access to Creative Cloud, I cannot update or install other Adobe apps that are not previously installed on my comuter.My Creative Cloud has been like this for over a month now, it would get stuck at “initializing Creative Cloud” then continues to load until it exits and display the above message. I have tried a numerous fix but none solves the problem, including:- Click “repair” (it gets stuck in a loop of downloading, installing then goes back to the pop-up again) (Popup in attached image)- Uninstall from Windows settings then reinstall- Uninstall using the uninstaller then reinstall- Used AdobeCreativeCloudCleanerTool then reinstall- Reinstall VC_redistx64 2015-2022- Run “sfc /scannow” and “DISM” multiple times without any errorsAttached image is Adobe service terminated unexpectedly in event viewer.   Here is the log from installers from the

My email has periods in it, and I've had an Adobe account for years. A few days ago I got a "you created a new login" email for someone using my email without the periods. I logged in by resetting their password and signing them out of everything and found that they also had an annualpre-paid membership using a variation of my email; I can only assume they've used a stolen credit card and my email to make a fake account.I already sent the initial email to the phishing team because I originally thought it was a phishing email. I don't see a relevant security contact option. I don't want to lose my regular account and this is also obviously fraudulent activity. Who do I contact? I'm posting from the fake account right now.

every time i try to download after affects on my macbook air it keeps saying installation failed and i click on it and it says error 133. please help. i already paid and i don't want this to be a waste of money. thanks! -payton 

Hi, I've never had an issue with downloading the Creative Cloud but recently due to some issues, I've had to reinstall the Creative Cloud and even deleted all Adobe folders everywhere on my PC before doing this to make sure it helps fix it. I'm now coming across and issue when I've tried to reinstall it recently where not all the folders will be installed like previous. For example, this used to exist before I deleted it but now when I install it again, this doesn't exist C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common. Can someone help with this issue? I've tried to uninstall the app, using the cleaner tool etc. 

Dear Adobe,You indicated that my subscription was cancelled on 8/16/2018 yet I am still being billed in September and the subscription is still running when i logged into the account. Please explain what the hell is happening here? I want my subscription cancelled and I don’t want to be charged for a subscription that I am no longer using for more than 1 year! This is the 2nd time your guys have told me that they have assisted to cancel my subscription yet money is still being deducted from my account. Do i have to change my credit card just so you guys cannot charge me anymore? I am really enraged about this.Please solve this issue. I’ve been paying hundreds of dollars for a subscription that was supposedly already cancelled and I don’t want to continue paying for a cancelled subscription!Regards,Zawiyah

Whenever I try to install any apps with Creative Cloud, they sit at "Waiting..." endlessly. I've tried restarting my PC and running CC as admin. Nothing seems to work. Does Adobe even TRY to make their products functional or is that too high a bar for them to meet?

My Creative Cloud doesn't show up in other release versions, and a new one won't run on my PC because it's not compatible. I need a link or something to download the older 2022 versions.

Guten Tag, ich habe CD-ROM-Vollversionen von Adobe „Elements 11“, Adobe „Elements 14“ und Adobe „Elements 21“. Nachdem ich seit August 2021 nur noch mit Adobe „Elements 21“ arbeite, möchte ich jetzt die CD-ROM-Vollversionen von Adobe „Elements 11“ und Adobe „Elements 14“ verkaufen. Für beide CD-ROM-Produkte habe ich bereits Käufer. Adobe „Elements 11“ ist in meinem Adobe-Konto registriert: Wie kann ich diese Registrierung aus meinem Adobe-Konto löschen, damit der Käufer meiner bisherigen Adobe „Elements 11“-Version seine CD-ROM von Adobe „Elements 11“ ordnungsgemäß bei Adobe registrieren kann? Herzlichen Dank für Eure Mühe und Hilfe.

Hi, I’m trying to install After Effects (v25.2.2.002) via Creative Cloud but keep getting Error 113 during the download phase. I have already disabled antivirus, allowed Creative Cloud through the firewall (both public and private), disabled IPv6, confirmed there is no proxy active, deleted the D:\adobeTemp folder, ran the Creative Cloud Cleaner Tool, and reinstalled everything as administrator. My internet connection is stable, and accessing https://cc-api-data.adobe.io/  returns “API key is required”, which means the connection is working. However, the installation still fails, and my OOBE folder only contains PDApp, with no other config files. The logs mention multiple “GetIEProxyInfo - Failed to get proxy for the URL” and ZIP archive close errors. Can anyone help me figure out what else might be blocking the download?

A few days ago, I had to replace the motherboard on my laptop. After the hardware change, I attempted to launch Photoshop (part of Adobe Creative Suite CS6) and was prompted to re-enter my serial number. Prior to replacing the motherboard, I had properly deactivated the installation.However, upon entering the serial number again, I received a message stating that the serial number has been revoked.I've tried to download the installer again (see screenshot below) from the Adobe and register it again, but I am getting the same errorI would like to note that I have another installation of CS6 running on a second laptop with the same serial number without any issues. I originally purchased this serial number directly from Adobe as part of a volume licensing agreement, and Adobe has confirmed as of today that the serial number is valid.I would appreciate guidance on how to proceed in reactivating my software on the repaired system.I've downloaded the    

Ok I have read most of the other posts about this issue so i can categorically state the:“You should have been able to deactivate these yourself via signing in to your Adobe account:  account.adobe.comOnce in there: Adobe Account > Plans > My Plans > Manage : Scroll to the bottom and it will show Activated Devices, where you can certainly deactivate even devices you no longer have access to.”  ...route does not work as there are no devices visible to that account. Now, the reason for this is convoluted so here goes. We are based in Taiwan and bought 3 x Acrobat 2020 licenses through our in-house process. The license are perpetual software licenses and the only way I could have it accessible via the cloud was by registering them on the website above. This works and we can (have been able to) download from there when we migrate computers or work from home. Problem is, we just upgraded our machines at work and I did the same at home so there are

   Just got a message, that my memory is almost full. So I checked the system info and found out, that apps is using a huge amount of space. I started using animate for a client's project, but since the beginning this app seems to bring me nothing but trouble. In my finder window I searched for the library folder. In the library folder I opened up Application support, Adobe and right-clicked "get info" on the animate folder. I'd very much appreciate, if anybody could help me out with freeing my storage again. Inside the animate 2024 folder are only small files; I'm neither a programmer nor IT-expert...

I have uninstalled, used the cleaner to REALLY remove it from system. Re-installed from our share here. no joyRepeated steps above, installed from adobe.com - still the loop It is a licensed product but keeps opening with 0 days left in trial.. I am at a loss Any help is greatly appreciated!!

Can someone tell me how to get in touch with a live person. I would even appreciate an email address. Thank you.

Can anyone help please?  I have just tried to update tLightroom Classic to version 14.3 but it failed,   It gets to 95% and then drops out.  I have posted the error log below hopefully that may help Exit Code: 146 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 43 warnings(s) FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'AdobeLightroom-mul', version:14.3.1.202505061331 FATAL: Error occurred in install of package (Name: AdobeLightroom-mul Version: 14.3.1.202505061331). Error code: '146' ERROR: Path:C:\adobeTemp already exists ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: No open ZIP file to close WARN: Failed to close the currently

As a Creative Director I have an Adobe ID associated to my company email and have a full Adobe CC licence. As a Photographer, I have subscribed to the new Lightroom CC with my personal Adobe ID.The procedure to switch from one account to the other is absolutely painful and makes me want to just not use Lightroom CC at all (and it's the same with other photographers I know). This becomes particularly excruciating when I travel, because I can keep the 2 IDs separate on different workstations when in the office/home, but I would only have one laptop when travelling (or even when I get back and may want to continue editing a picture on my working machine, because it makes more sense to edit in on the 27'' Retina than on the 13'' laptop). That's my case but it seems from yearly-going conversations that this is a much requested feature.With the CC app always on I'm sure it shouldn't be much of an issue to verify on the spot whether I'm launching an application for which the active ID doesn't