Questions

Adobe Chat not works, why?

costumer support told me to post my problem here...... "nice" support.....  i need a little function on the computer that i had, i bought the master collection in 2014, it worked good. now i have a new computer and im installing adobe again, it says the serialnumber is not valid... but support says it is... now im stuck here... what to do??  

Esto no va para la comunidad, que poco puede hacer, sino para Adobe. Llevo varios días intentando instalar la última actualización de PS y de Lr Classic y al llegar al 11 o 12% de la descarga en Creative Cloud, dice que se ha producido un error, que no es posible acceder a los servidores de Adobe. Me extraña que una compañía seria tenga los servidores inaccesibles tantos días, así que debe de ser otra cosa. Me gustaría saber cómo solucionarla. Gracias

The three apps have disappeared from my desktop menu and when I try to start them via the windows menu the attached error message pops up, or they just won´t start. What has happened and what can I do about it? Have tried uninstalling and re-installing a number of times.

Our asset management system is quite old, so we've had to keep our OS and Adobe versions held back.  Unfortunately one of the machines died and we've had to build it from scratch.  However we've been unable to obtain the adobe software running on it.  We've tried imaging another machine or dragging the applications over but have not been succesful getting the machine to work.I tried building a package from the admin console but the versions don't go back far enough to find one compatible.How do we obtain older versions? Thanks

Hallo, mein Lightroom 6 lässt sich nicht auf meinem neuen Computer aktivieren - Meldung maximale Computer Anzahle verwendet. Auf meinem Alten Computer habe ich allerdings Lightroom deaktiviert und komplett deinstalliert. Jetzt kommt dies Meldung. Habe danach versucht Lightroom auf meinem alten PC wieder zum laufen zu bekommen und bekomme dort nun die gleiche Meldung, wer weiß Rat?

I had PhotoshopCC installed on 2 machines and bought a new computer. I have downloaded and installed CC onto my new computer. I then uninstalled PhotoshopCC from my old machine and attempted to open PhotoshopCC on the new computer. But the activation failed because it said I was already activated on two computers. I clicked the radio button that said I'd already signed out of one of them, but it still won't let me activate PS on the new computer. How do I deactivate PSCC from one of my old machines now that I've already uninstalled it from that machine? Other threads have suggested I "sign out" and sign back in to Adobe. I've done that from my old machine. I can't find anything in my Adobe account that allows me to deactivate anything. Please help!

For the past couple hours I've been attempting to install Photoshop, but it keeps giving bluescreening with multiple different stop codes between 30% and 65%. I've tried updating Windows to the latest version, updating the drivers of my GPU, my SSDs, ran System File Checker, but it keeps crashing my computer. So far I've gotten the following codes:KMODE EXCEPTION NOT HANDLEDDPC WATCHDOG VIOLATIONSYSTEM_THREAD_EXCEPTION_NOT_HANDLED And my system specs if you need it:Windows 10 Pro (64 Bit)version 10.0.19042 Build 19042Processor: AMD Ryzen 9 3900XTBIOS Version: American Megatrends 2802 (10/21/2020)GPU: NVIDIA GeForce RTX 2060 I've already had Creative Cloud and Premier Pro installed for a while now; this is entirely new.

This was old the FIRST time I waited 25 minutes while Photoshop "updated" then failed at 96%.  Now it's been doing it for the last several updates and it's way beyond annoying.Windows 10 Pro desktop.  Plain, ordinary system.  Running current version of Photoshop.Creative cloud pops up and says "there's a new update".   Shut down Lightroom, Bridge, Photoshop and tell CC to update Photoshop.Wait through the interminable download, and it FAILS.  Look at the error and it says:xit Code: 184 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 2 warnings(s) FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop22-Core_x64', version:22.3.0.49 FATAL: Error occurred in install of package (Name: AdobePhotoshop22-Core_x64 Version: 22.3.0.49). Error code: '184' ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CopyPrimitiveEx | GetAnyOp

I have Photoshop Elements 2018 and Lightroom 6.14, and need to reinstall both on a new computer. They do not appear in my products list and when I enter the serial numbers 'already in use' message appears.

Thank You 

Ik kan mijn toepassingen niet op een tweede pc insyalleren; krijg het bericht om een formule aan te kopen.

i have the macbook pro with the M1 chip and when i click the cloud button in the top right it says 'error to sync install sync component and try again error code 145' and when i click the error code it takes me to a page from 3 years ago which isnt a solution to my problem im having now. 

Creative cloud at 36% and adobe "waiting" for 3 days. help! 

Hi,i did change my CPU and now i am prompted for activation in all my products (Photoshop Elements, Ligthroom, Premiere Elements, Acrobat). The prompt says maximum amount of activations is reached and i should deactivate previous ones.I only use them on one pc, but it seems like every hardware change triggers an activation... 😞 Can someone please unlock my activations again?

Deleted older versions of photoshop to free up memory only to find the graphics card on my mac isn't good enough to use some features on v 22 and 23 such as perspective warp. All these features were usable on older versions of the app. When I go to download other versions in the creative cloud app it only goes as far back as 22.0, Is there anyway to redownload version 21 or earlier? 

Bonjour,J'ai un problème pour désinstaller Photoshop CC2015 et LightRoom V2015.5.1Les fichiers de désinstalations ne fonctionnent plus, apparement je dois me mettre en contact avec le dév pour une mise à jour mais je ne trouve pas où..Je suis sous MacOS Monterey V12.0.1Merci pour votre aide 🙂 

Da quando ho installato il nuovo sistema operativo macOS Monterey (versione 12.0.1) non riesco più ad utilizzare Photoshop CC 2018, ogni volta che tento di aprirlo appae l'avviso di chiusura inattesa dell'applicazione. Come posso risolvere il problema?

I'm trying to update many apps from my cc app,... then i get the message: close LogTransport2,... so i don't know how to close it... -mac OsX Mavericks-

I'm running Windows 8.1 and have LR 4.Downloaded the CC free trial of LR and ran the installer and now I just get stuck in the launcher.  Any ideas?

So, I reinstalled windows. (Like hundreds of times before)I fired up the Photoshop CC 2018 installer. (Like hundreds of times before)Suddenly, I had to gasp. What were my eyes seeing? No, this must be a late aprils fool joke. Update requiredYour browser or operating system is no longer supported. You may need to install the latest updates to your operating system. So, the same windows version and the same installer I used for (felt) 9.8 trillion times before, suddenly decides to nope out and don't want to install anymore. The best part is "Your browser or operating system". The software itself doesn't even know what it just checked. It simply doesn't know and just refuses to work. I mean, it can't even tell you what's wrong, that's some next level Apple thing. Does anyone have a fixed installer for 2019 CC? I don't want to upgrade as adobe did a lot of changes which made me gag. I rather have a functional outdated version as a non-functional mess. Which lags, m

I have purchased, over the years, physical, and electronic copies of Acrobat, versions 5.x, 6.x, 7.x, 8.x, 9.x, XI, and 2017.  My current problem is,.WIN-based software, including Acrobat XI, and NO I did not have a copy of a backup, Nor did I have a chance to DE-Activate Acrobat Nor Anything Else!  So, I installed WIN 10 in the Parallels VM under MAC and went 'back to business' or so I thought.  I was repeatedly 'reminded' to Activate my copy of Acrobat, which I Did; however, I was not permited to DE-Activate, ANY prior copies, e.g. the one on my WIN 7 VM (which was toast), so any time I attempte to use Acrobat, I am remined I have X more chances to Register it . . . . I am currently using Acrobat 2017 on a Newer PC, after the 10 year-old model I was using CRASHED! !   I only attemped to indicate that I make every effort to utilize all my resources to the greatest level possible, ( I am, in the truest sense a, 'CONSUMER' of everyting).  Also, I am a  reti

Hi. I wanted to reinstall my Lightroom Classic version 9.4 due to a problem of the Cloud sync icon disappearing 3 seconds after launch (yes another strange problem!).I uninstalled it through the Creative Cloud desktop app but now I cannot get it installed again. It appears as available in my plan, but noted as non compatible. Normal because I'm on macOS High Sierra 10.13.6 and my computer is to old to upgrade.Normally the 3 dots "More actions" icon is suppose to give access to "other versions" but I only have access to "more info" that redirects me to the Lightroom page of the non compatible version 11.0.I've uninstalled and reinstalled the Creative Cloud desktop app. I've deleted the OPM.db file. I've logged out and In. I've tried online through my adobe account. Nothing works. I don't have access anymore to download my Lightroom Classic and Lightroom cloud apps. Please help.

I am having the same issue. Is the error message that you're not connected to the internet? Mine says "Please connect to the internet to validate your serial number. If this problem persists please contact customer support."Problem is that I am able to search the internet and find this forum, so clearly I am connected to the internet. Last week I spent 75 minutes on the phone (most on hold), and their solution was to uninstall, delete, redownload and reinstall the program. I did just that and the same problem persists.Please help!

I have been trying to "publish+share" to you tube but it seems to skip the youtube login prompt and thus fails to upload after renderingHow can I prevent it from "auto logging in" or change the autologin settingsHelp