Questions

Hi,we have a demo installation with Adobe Cloud Products on our Windows Terminal Server 2012. It works and would be a great benefit for your users. But we have some problems, so I need some help.Sometimes if a user starts the Terminal Session and then an app like Photoshop the login-dialog for Cloud doesn't appear. How can I force the login-dialog for every user for every login? logoff + logon could resolve the problem but not every time.May somebody has the same issue and a hint for me? Thanks a lot!Greetings,Mike

I have done a package for Adobe CC usin Creative Cloud Packager. I Chose all available programs to that package (64-bit).The package creation went OK and installation to Windows 10 computers works fine (via SCCM and direct installation using .msi or setup.exe). But none of those methods works with Windows 7 SP1 (64-bit). Installation starts fine, but after a while installation rolls back.Have anyone else had this problem ? Help, please !

We are unable to install Adobe packets mades with "creative cloud Packager" in MACs computer:For Windows PC works finebut for MAC allways we recive the message:The Installation Failed.The Installer encountered an error that caused the installation to fail. Contact the software Manufacturer for assistance.We have tested with different deploiments mades wits Creative Cloud Packager, We have also tested with different MAC computers and we always get the same result.We are a College, so we need to make a package with all the products.If we try with individual packages, it works, but this is not practical because we have to install it on hundreds of computers.

I'm looking going to deploy Adobe Std/Pro for a new Terminal Server deployment (Windows 2012R2).I'm not entirely sure what to expect when activating and what type of licensing I should get.What do I need to install the software to the terminal server and activate it?  I believe I read something about a deployment tool?When I got a quote for Adobe software, I was told I would get 10 separate licenses as this TS will have 10 users.  How does this work with licensing and the deployment tool?  Do I just pick one of the license keys to include in the deployment tool or will I get a special key that is for 10 users?  Just hold on to the licensing keys as proof of purchase?If I go with a subscription model, does each user need an adobe login?  Will this break the application in some way by going with a subscription model on a TS?What I'm expecting during the install/activation process is I will get 10 indevidual license keys.Download the Adobe setup and deployment too

Hi,We are a team of 8 designers, working and collaborating in an enterprise company.A colleague of ours is leaving the company and he had created one of our most important folder where we have all the design guidlines, controls, UI patterns etc.All those files are documented in an inner server with direct links to them. Many people in our company use those links each day.We want to hand over the license to someone else but the meaning is that this folder need to be copied under someone else's ownership, and all the links wouldn't work anymore, - the result is a lot of updating for us, going over our "wiki" in each section and update the links.Isn't there a way to transfer the ownership without coping the file to a different owner?Can you make an exception in our case?its critical Thanks,AyeletExpert designerNICE

Is there a UK call centre for adobe. I would like to speak to someone in the uk about team subscriptions. I have tried proper channels but I get passed from pillar to post and nobody understands me.

hi guys,i have some clients where i want to disable javascript in Adobe Acrobat Reader DC 2015 Version | Version 2015.023.20070. I was looking for some GPO templates and create my one.Unfortunately it do not work. If i change the registry Javascript is still enabled. Hope someone can show me how i can do this and give me some quick advices.Cheers,Jan

hi would like to check how i do edit the package after i have built ?

The administration guide for enterprise licensing is lacking ion details.I created a txt record for our DNS record and it is not working, not picked up by the validation process.We already have an existing root record with specific entries for a different purpose and I cannot have two root TXT records. So I created a random TXT record with the licensing info the admin guide says to enter. IT DOES NOT WORK.need more specific details on what to name the record and If I already have an existing root TXT record, will this work at all??Please help.It would be far better to have a support line and a live person to talk to. I dislike community forums.

Hi there,Running the silent installer for Adobe CC Scout downloaded using the Creative Cloud Packager comes up with the following error on installation on Mac OSX 10.10 ~ 10.12Is Adobe updating the package certificates?===============02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Installer Operation: InstallThirdPartyPayloadOperation02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Installing third party payload02/28/17 12:21:26:816 | [INFO] |  | OOBE | DE |  |  |  | 40921 | Running Apple Package : ~/Downloads/Scout_Install.pkg/Contents/Resources//Setup/ASCT1.1

Our company uses serialized licenses for the CC products, and we do not logon with Adobe IDs (local only).  I am looking for a centralized method to specify certain application preferences (e.g. Units of Measurement, etc) across the CC applications we have deployed.  Is there such a tool (e.g. Group Policy) that can be used.  The applications I am mainly concerned with are:AcrobatIllustratorInDesignPhotoShop

We're in a XenApp 7 environment on 2012 R2 and I have 1 user that is supposed to be running Pro instead of Standard.  I had to nuke her user profile in Windows due to another oddball problem but now when she logs into Acrobat DC, it always thinks she's on Standard edition rather than Pro.  What am I missing here since it was working correctly prior to deleting her profile?

HiNeed to enable Single Sign-On (SSO).Our organization. So that users can able to use their corporate credentials to access Adobe software and services.Questions 1) Need to know the credential type to login to?2)  Assigning a application is product wise?3) Will there be any licensing counts if we revoke the application from relived user?Please revert us ASAP.RegardsRavi

Hi,I'm trying to use the latest version of Creative Cloud Packager in order to Package Photoshop CS6. So I got the installation sources from the Creative Suite Design Premium CS6 in order to isolate Photoshop.Basically my settings seems to be right, the creation of the package has been completed successfully but I have some issues with the new package that has been created.1- After installing the new Photoshop package even if I used an Enterprise License the application once is launched it always displays the 30 days trial and then you need to enter the serial number again.For now the screenshots are available in French because we're trying to create bilingual applications starting with this language.2- The shortcuts are not copied inside "Adobe" folder on "Start Menu\All Programs\"  so the applications that come along with Photoshop are directly on the root of the Start Menu, and there's no option to redirect those icons. If you have any way like an XML setting in order to adjust

What are the User Management API throttling limits?

we use our Adobe ID to activate our student lab. it works well before. but this time after updates, only 3 computers are licensed. and the rest are not.we ran serialization and sign in with the account, the rest computers are giving us trail only. some computers gives us 7 days trail, some computers give 0 days left.

I am trying to deploy a 50-user TLP licence of PSE12 to 50 PCs without having to visit each PC, as was possible with previous versions.I have the silent install completing without error but the product is not activated, and needs me to sign in with an Adobe ID on each PC. Even once per PC, this is not acceptable for a network install. Also I note that end users can Sign Out of the Adobe ID thereby deactivatingthe software for all users of the PC, until I revisit and sign in again. And no, we are not going to give all users the Adobe ID credentials. Even before events of the past week The PSE12 install logs shows "Override files does not exist . Overwrite the value of Override dir to be a blank string" - it is not finding application.xml.override, even though the file is definitely accessible in the right places and is in UTF-8 format. (In addition, therefore, updates are not suppressed.)My hunch is that the application.xml.override mechanism has been removed from PSE12 because of the n

I have the Creative Cloud for teams version 2015. I am a graphic designer and I work with others who also use the creative cloud but all have 2017, updated version. For some reason, I am unable to update to the 2017 version from my creative cloud app. I would very much like to have access to the 2017 version because I pay just as much for an outdated application. Let me know, please:)

I have a desktop pool that is licensed for Adobe Acrobat XI. These pools work off of a parent image that is used to create all of the desktops. I install Acrobat and enter license info at that time. When the users log off the desktops are refreshed to the original state clearing all user data. Each users profile is copied to a network location which includes a copy of the registry. Recently I tried to patch Acrobat to make sure it is secure and then redeployed it. Afterwards users in this pool get a popup about upgrading to DC or continuing to use the trial version and are asked to login with their Adobe ID. I did find some registry entries to remove the search for updates link in the help menu and it seems to have stopped the icon from showing up in the system tray when there is an update but how do I get rid of this and the sign-in popup? It confuses the end users, I need it to be blocked -

We have a training department that has several classrooms where they teach various topics using the CC apps. I have been given access to setup Adobe accounts for licensing CC 2017 purposes. Is there a way to tie more than two licenses to an email address and one Adobe account? If so, how do it do it and how many licenses can i tie to one Adobe account?

okey listen i have a problem .we have the team cloud on the computer of my boss, she has all the creative cloud apps bought and available ..i only have the illustrator app on my computer but i need indesign and photoshop -> she doesn´tmy question is now how can we change the licenses ? i want to use the whole creative cloud and my boss only wants to use the indesign (if its not clear we own one creative cloud and one single ilustrator!)thank you for answering i hope we can fix the problem

Hello,I recently installed InDesign 2017. I still keep CC 2015 and CC 2014 on the machine.Now I wanted to run CC 2015. It does start (splash screen), then crash and I get the folllowing message:Headline:Configuration ErrorContent:A problem has occured with the licensing of this product. (...) please restart your computer (...) if this does not help contact the Customer Support. Error: 131:20InDesign 2014 and 2017 run smoothly without any problems.I restarted the computer with no result.I updated InDesign 2015 to the current version with no result.Anyone has a clue? Anyone has an idea what this error message means?Thank you!Jjj

Hi all,I'm read that: Using the Adobe Update Server Setup Tool (AUSST) Very interesting for my company, sorry, but... where can I download Adobe Update Server Setup Tool 4.1?I didn't find anything, except AUSST 3.0 from here: Creative Suite Enterprise Deployment | Adobe Developer Connection (with http://download.macromedia.com/pub/developer/creativesuite/AUSST/AUSST_3_0.exe  link).Thanks for you answer!

I created a package before and when I attempt to create another package, I select the wanted applications and once the package start to build, it stops at 1% with the following error, "Invalid Download file, please try to create file again." I've cleared my cache, rebooted the system, restarted the packager, uninstalled & reinstalled cloud packager, all with no luck. I attempted to look through MANY threads on Google, and Adobe's forum, but could not find anything that matched my issues as I'm working with only one package, and with the enterprise packager.

We are deploying Acrobat DC to all of our Paralegals, but not to EVERY user in our firm.  However, we have 3 stand-alone workstations which are used for research purposes.  These work-stations require DC to be installed for a few document assembly purposes.  However, we realized that the workstation prompted the first user to log in, and this user has. And how her information is associated with this stand-alone PC. We don't want this. But since DC (seems to?) requires an account, I need to determine a few things.what is the best recommendation for configuring these workstations which will be operated and used by several individuals and NOT associated to one user. (the same users will return to their personal workstation and use their DC version for in-depth work, but cannot do the research at their workstations. Hence the need for the stand-alone PCs).How to we remove the user's information which is now appearing under IDENTITY on the stand-alone workstation Acrobat?We c