Questions

I have Acrobat Professional DC2015 12.0 MLP AOO Licence and I have registred this licence in my PC (W7). After a few days the licence does not work and say: I install Application Manager and actívate the licence and then work well a few days againAny solution????

Hi,The update download for Acrobat pro DC fails at around 60MB completion.I have tried from Chrome, Internet Explorer 11 and Firefox browsers.WinSCP FTP fails with error -Disconnected from serverCopying files from remote side failed.this has been an issue for the last 2 versions AcrobatDCUpd1502020042.msp and AcrobatDCUpd1502020039.msp from ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/ I have been able to grab the reader updates fine from the ftp site.thanksCameron

I have a creative cloud subscription, but I ran the antivirus on the mac and it uninstalled some documents needed to run some applications. Now I can not access the icon, it loads and shows nothing. I work with this and I have college subjects to deliver. Can you make a remote access to arrange this? I tried to uninstall everything and install it so that it does not open anything in the menu barThais Miraldo

Hi, I have a student version of ADOBE Suite since september. I installed it on my homePC (Id, Ps and Acrobat Pro) and also on my laptop under the mail adres gunter@thinkerspublishing.com.Because of software problems on my laptop I had to remove everything and reinstall Windows, Office 365, Adobe suite and the whole shabang.But somehow I made a mistake and installed a free version while using my other mail adres gunter.deleyn@telenet.be which will expire on 04-06 decemberWhen I look on my account on my home PC two versions seem to be active (Desktop-FTUNS6M and Desktop-LMHF2TJ)What do I have to do now? Uninstall the free version on my laptop and reinstall with the right mailadres? And how do I have to do this? I am a bit afraid to do so as according to my account two versions are active.

ΘΕΛΩ ΝΑ ΜΕΤΑΤΡΕΨΩ ΕΝΑ ΕΛΛΗΝΙΚΟ ΚΕΙΜΕΝΟ ΠΟΥ ΕΧΩ ΣΚΑΝΑΡΕΙ ΑΠΟ PDF ΣΕ WORD KAI TO KEIMENO TOY WORD ΔΕΝ ΔΙΑΒΑΖΕΤΑΙ (ΠΕΡΙΕΧΕΙ ΔΙΑΦΟΡΟΥΣ ΧΑΡΑΚΤΗΡΕΣ) ΤΙ ΠΡΕΠΕΙ ΝΑ ΚΑΝΩ;

Hi there,i have a ausst 4.0 Server with full sync. My Client with Photoshop Version 2015 does not offer the Update to Photoshop 2017. If i build a new package with Creative Cloud Packager it will install Photoshop 2017. Today i did a fresh sync with ausst. No change. Could anybody tell me where could be the problem?

I'm trying to figure out how to download:  Cs6 Design and Web Premium.  We previously purchased this product on CD disk in 2013.  The disk was purchased for Academic use and had 4 licenses.  The original CD has been lost and I'd like to download a single copy of software to a new computer (Dell Optiplex 780, 64-bit, Windows 7; 4Gb RAM).  I retained the SN from the original installation disk.  But under my Adobe account, the SN is not recognized as valid and I also cannot register the SN as an old product.  Plaese help.  Not sure if: 1) purchasing through our academic vendor 2) purchasing on a CD originally or 3) creative cloud or whether other download portals are at issue here?  Need some direction?Thanks,PaulUMass Medical

hi would like to know after package up , if there is an update what will be the way to do the updates?for mac any there any error ? i have build up few apps and while install it fail ?need advise urgent thanks

I have been given the task of managing 1000 CC licences via Adobe Enterprise Dashboard for our university. I have created various user groups to place students on different courses and populated the template .csv file with user data.Before I bulk upload the users however, I can't see a way of assigning the users to a user group at the upload stage. Is there a way of doing this? Thanks!Matt

Dear Technical Support, I have renewed our Subscription with new card as payment for an annual year Photoshop Activation with order no:  9985525305 but everytime i open photoshop the Creative cloud activation hungs and dont open anymore and stays just like the pics below:Kinldy email best possible solution to my Email johnaxalan@yahoo.comThanks and regards

My harddrive has crashed on my dell computer and now they have sent me a different harddrive but I don't know exactly how to retrieve all of my CS6 software before sending in my old harddrive. I want to erase my entire harddrive but I need my software off of the computer.Deployment for Creative Cloud for Team, Enterprise, & CS​Judy@

Hello,I'll using Creative Cloud programs on windows domain. System Administrator will change my rights to standard user. After that can I install or uninstall creative cloud programs in stantart user policy ? Or install font..etc.

Looking for some help with what is the best option for setting up shared libraries. I currently manage a team of artist who work on 17 brands. I'm wanting to setup individual libraries per brand with all the logos, colors, fonts and other assets. Having them under one or multiple accounts doesn't seem like a long term option. Its my understanding if the account is deactivated, the shared library goes away. Is there a way to setup a shared library that is associated with a company or email domain. If someone has a good suggestion here would be a big help.

Hi All,We've just purchased 100 VIP device licenses.We have 2 labs that will use up approx 60 licenses leaving 40 free for staff machines, however not all staff will need all the CC apps, some may want a subset of them and not the whole suite.Is there any way that we can create a package using the CC packager, so that staff can install the CC desktop app and then choose what apps they want to install themselves, or would this need named user licensing, as we'd rather avoid having to create additional packages or have to install the whole suite on each users machine where they may only want a couple of the apps

Is there any way for a system-wide creative cloud sign-in on OSX - more specially on an iMac? We work with a lot of freelancers that all have their unique osx-user-accounts. And they may switch machines from one day to another during a job. Our Adobe-IDs are bound to specific workstations .. and while it is possible to log-in each user with the workstation-specific Adobe-ID it is quiet annoying.So I am looking for a solution to sign in an entire machine rather than a specific user. This would then automatically log-in all existing users on that machine with the same AdobeID. Optimally this would work with users, that are created afterwards as well.Regards,Julian

I want to know the price for upgrading Creative Suite The Master Collection from 5 to 6.0? And no, not cc on the cloud. I´ve been trying to find the price but it seems impossible! Can someone just give me the price, please!!

Hi evryone,I have a huge problem reguarding our workflow with the libraryWe are 100 people using evryday the CC in the same open space in our company. The problem is that when someone is working with his library or import element from his library to photoshop for his work, if i want to open his .PSD file, photoshop prompt me with miss link. No way to modify any smart object imported from the other user's library.I can't tell to my 100 guys to share each other library. Is there any way to integrate the library's element physically into the file instead of link?What can i do ? i wish i have library control on the CCE dashboard to manage all of this.what happen if someone leave the company, are the files lost ?Thanks

I see that there are new updates for the apps in CC. I have photoshop and lightroom. When I go to my creative cloud there is no update there for 2017. Why?

I'm running into activation issues and I cannot deactivate previous activations because those laptops are gone forever. I contacted the live support but they told me they cannot help with a Photoshop CS3 problem. Now what?

Does anyone know the proper name and TTL to add to a txt record when verifying a domain. I cannot get adobe to verify any of my domains.Thanks-M

Please advise how I can add more users to an existing account.  Currently have 2 users and need to increase to 3

We would like to procure Adobe Professional with Perpetual license. Pl. confirm whether this product is available as perpetual or we've to go with term license only. Pl. help us.

I'm using PC and a user of Framemaker 7 version and having trouble when I'm going to compare two big size of files.The below error appear when I try to compare the files:Could not create the composite document

I manage a lab of about 60 2015 5k iMacs that all dual boot OSX 10.11.6 and Windows 10. All computers are bound to our Active Directory so that students can log in. Adobe CC 2015.5 works without any problems on the Windows side. However, it seems that the entire Adobe suite keeps breaking with Configuration Error 16 for both AD users and the admin accounts on the OSX sides. Since Adobe's official "Fix" for Configuration Error 16 is to set the correct permissions for the SLStore and Adobe PCD folders, I wrote a script to repair the permissions that is deployed through a policy that is triggered on logout. I included the permission fix in a script that deletes the previous AD account from the computers on logout.I first tried adding these two commands to the script:chown -R root /Library/Application\ Support/Adobe/Adobe\ PCD/chmod -R 644 /Library/Application\ Support/ Adobe/Adobe\ PCD/but that still didn't fix the problem, so I took them out of the script.I also have a script set to run

Hi,We followed the instuctions mentioned in App-V Deployment: Acrobat DC — Enterprise Administration Guide​When publishing the package without the -DynamicDeploymentConfiguration option the package is published without an error. Only a message the we have 00 days left.But when we do use the -DynamicDeploymentConfiguration option, we receive error 16. The application closes then. Any idea what went wrong?Output of the Publish script09-11-2016 15:24: ---------------------------------------------------------09-11-2016 15:24: -                       Publish.ps1                     -09-11-2016 15:24: -       Post Publishing Script for Acrobat App-V        -09-11-2016 15:24: -----------------------------------------------