Questions

Hey, Im having issues with Plug-ins agreeing with 2017 and would love to go back to 2015.5. How do I do this? the "download older version" in the CS menu in  the top right of my Mac screen doesn't happen anymore. Thanks!

I need to create an enterprise ID for our school.  I've been on the phone, been given different phone numbers that don't work, tried the online support chat, which told me to get in touch with the numbers I have already called.  It's almost like adobe are trying to hide the information on how to get one created.Is anybody able to point me in the right direction?

I received a popup notice to register my CC purchase.Went to Adobe home page, no register link.Did a search and followed this link https://www.adobe.com/cfusion/gpr/index.cfm?1001=&v=1&loc=en_us&email=&nf=0&promoid=DTEINhttps://www.adobe.com/cfusion/gpr/index.cfm?1001=&v=1&loc=en_us&email=&nf=0&promoid=DTEIN And received a 404John

hi i have a problem , i build a complete apps and it stop and not build . Extension Manager CC  & Updates this apps if check and wont install complete build .any advise on this . 

Hi all!Another Problem we have:We installed Adobe CC on 103 client computers, nearly all of them worked fine but a handful of them (five or six machines) were asking for an Adobe ID.(We use client-based licensing, we bought 103 clients, they normally all work without an Adobe ID)We solved the problem by a complete new deplyoment of the machine (windows 7 clients, deployed using PXE-boot and WDS). Within our school this works very fast (within 45 minutes the client setup is completed) and normally it solved the problem.After this the Adobe CC Applications ran without asking for an Adobe ID (as it was so on all other machines).But now I have this problem with a student-computer where a complete new setup of the machine is not so easy (installing all other stuff including Microsoft Office and so on... )Uninstalling the Adobe CC Package and reinstalling it did not change anything.Could I solve the problem creating a license file or license package which I could create with the creative clo

Hello Guys,I need Silent Installation guide for adobe acrobat professional DC 2015 12.0 MLP. So kindly hep me

Hey!I have Adobe CC 2015 installed on a device enterprise license. All the AUSST server I have seems to do is to update the apps to the latest 2015 version.I want to upgrade them all (150) to 2017 version.  However, the guides just mention using the creative cloud app to update the apps.Enterprise deployments on device licenses cannot be updated using the Creative Cloud App.The only thing I can think of is to create a new package using CCP and deploy again over the old 2015 installation.   Will it upgrade the old one?Thanks for your help.

For the past few years I have been using the enterprise licensing to deploy Flash, Acrobat etc. Well recently Adobe finally did away with their public download links. I have applied for the enterprise license like I do every year but I have not received a response from Adobe. It has been just over a month and computers are having issues due to not being updated. I tried to contact support but support does not exist for this purpose. Can anyone think get ahold of support to push my case through??

Hello,I'm attempting to build a package for Adobe Suite and keep running into issues across multiple computers. Across all devices, they begin building the package (file bar starts loading) and then bounces back to the Applications & updates page where we can choose which programs to include in the package. Lately it's been photoshop with the yellow triangle with the exclaimation mark in it. Hovering over this symbol, I get the message, "Invalid Download File, Please try create package again." If I just keep hitting "build" enough times, it eventually goes through (200 pushes and 4 hours later...); however, I have some machines I've been repeating this process on for days.I've tryied clearing the download cache, restarting the creative cloud packager, and rebooting; however, nothing seems to work with much consistency. Please advise!

We have a machine license for 100 devices. (Education Team license). Since the update to cc17, all programs run, except for Illustrator and Audition. New registration and removal of the license and new distribution brings nothing. Solution? And the packager is no longer present in the administration console.Anyone a viable idea?Nachricht geändert durch Berufsschule 2 Augsburg

I have assets in my creative cloud. I also have been invited to 2 other creative clouds with assets. Those other clients already paid for my seat/license. So how do I access multiple clouds?Seems crazy that I would need a separate computer for each cloud.

Hi,I am managing a classroom where I need to have our 10 Adobe Master Collection CS6 education licenses. The package is installled and registered but after a few days/weeks it asks for registration again and goes into the 30 days trial mode.How can I stop this from happening?Best regards, João Cordeiro

I am trying to roll out Acrobat Reader 1502020042 to address this issuehttps://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-03-2016.htmlWe are only a small company and deploy software using GPO.  Unfortunately I have not been able to create a valid installer to use.The method I am using is to download ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1500720033/AcroRdrDC1500720033_MUI.exe and ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1502020042/AcroRdrDCUpd1502020042_MUI.mspI extract the base installer using the command "AcroRdrDC1500720033_MUI.exe -sfx_o'D:\AdobeRdrDC' -sfx_ne" and then apply the patch using "msiexec /a 'D:\AdobeRdrDC\AcroRead.msi' /p AcroRdrDCUpd1502020042_MUI.msp"No errors are reported during this process but when I run the resulting msi file the install fails while copying files with the message " Error 1334.  The file 'natives_blob.bin' cannot be installed because the file cannot be found in the cabinet file 'Data1.cab' ".I have als

We are setting up our Adobe Update Server in a Windows Server 2003 R2 32 bit environment.  I’ve followed the Adobe tech notes on setting up the server with IIS 6.  I’ve modified the settings in IIS, including adding the .xml definitions to the asp.net web.config file located in C:\windows\Microsoft.NET\Framework\v2.0.50727\CONFIG.The issue we are having is this:  I am attempting to verify the updaterfeed.xml file as per the documentation, but it is not displaying.  I have enabled directory browsing, which allows me to click through every folder until I get up to the following path:http://ourserver/updates/Adobe/CS/webfeed/oobe/aam10/win/updaterfeed.xmlNone of the xml files are displaying.  I’ve verified the MIME type for XML as:text/xmlThese are the lines I’ve added to the asp.net web config:<add path="*.zip" verb="*" type="System.Web.StaticFileHandler" /><add path="*.xml" verb="*" type="System.Web.StaticFileHandler" /><add path="*.dmg" verb="*"

Iam getting little desperate here. I've got the enterprise license for Adobe creative cloud and getting variety of error messages when trying to login to creative cloud for downloading the illustrator and photoshop.After launching the creative cloud I do get routed to my corporate sign in page, but after that I get either Error code: 0xe550c in creative cloud page, or just retraced back to Adobe native sign in, or a message for not authorized to access.Our corporate helpdesk has been working on this for a month, but was wondering if someone has had similar issues, is there anything that can be done from Adobe, or my side.Juha KaasinenGE Healthcare

Hello,I have been trying to silently install Adobe CS6 Design Standard, and haven't been able to.I have used AAMEE to create the MSI package to deploy, but even running it as administrator on console won't do that trick. (The package is a trial, so I can later serialize them at will)The Weird behavior:1- The loading Window opens and loads till the end.2- It starts loading again till half way.3- Rolls back and leaves me wondering.I have checked the logs on %temp% and have found that a Custom Action is actually returning the error code: 1603 (fatal, which is making it close and rollback).here is the piece of the log:CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (98:D8) [15:30:49:333]: Closing MSIHANDLE (6664) of type 790536 for thread 1256Action ended 15:30:49: InstallFinalize. Return value 3.Things I have tried:- I've tried installing on windows 8.1 ONLY, but did try it in different machines and n

Bonjour, comment puis je obtenir la version Adobe Acrobat Standard et sa clé de licence? il n'y a que des versions DC sur le site.L'installation doit être effectuée sur un serveur TSE, quel est le mode de licence ? A l'utilisateur ou à l'utilisation simultanée ?Merci d'avance

Hi all,Back again After a succesfull deployment of AAP on a MCS master image everything worked just fine.No more Adobe ID prompts were popping up in our Citrix MCS environment until today.See my last visit over here: http://https://forums.adobe.com/thread/2223859I now have one user of about 20 AAP users who now has an Adobe ID login prompt when she fires up AAP.I discovered she is the only user who has a swtag.log file residing in her profile (C:\Users\DanielleJ\AppData\Local\Temp)All my other AAP users don't have this logfileI am comparing the following files between users but it does not really makes sense to meAdobeARMadobegcamt3oobelibPdAppHow can I troubleshoot this ?Any help would be much appreciated !!Regards,Raymond

I ordered 15 licenses for CC for our company, I got an Invoice and one week later another Invoice.Then I asked the customer support which Invoice i should pay. They told me the second invoice is ok, so this one was paid.I also informed the company who ist sitting in ireland and sends the invoices.Then the counter started for the Trial version - and since then I am trying to clear the situation -and now we cant work with the software we paid, since 2 days.Everybody I call from support or sales is telling me they are trying to escalaet it to help but nothing happens.I can't reach a person who can help me.Does anybody have a tip what i can do - Who to call - or should I ask a Lawyer to do it for me ?

I'm deploying Acrobat Reader DC 15.006.30201 via SCCM to about 7000 machines. Acrobat Reader is deployed successfully, the ActiveX files show up in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX but are gone after the first reboot. If I repair the installation, they come back. This happened with the last version as well. Once the installation is repaired, the issue does not return.Does anyone have any experience with this? I'd be happy to share more info if you let me know what you need. Thanks!

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.

I am trying to deactivate a version of Master Collection CS3 and don't have access to the old computer it was on.  My new computer will not let me activate it after download and install.  I tried all the forums and could not find a solution.  Got caught in a repetitive loop.  Tried on-line chat and after several minutes they told me they don't support CS3 and I would have to try the forums.  Vicious cycle and loophole in the Adobe support at this point.  Please deactivate all my previous versions so I can run the CS3 on my new computer. 

I got the CC installation files with etla licence from my university (Bayreuth, Germany) but unfortunally there's zero support for the Adobe products the are selling 😞With Win10 everthing seems to be fine, second installation on a mac the german language version is missing and I'm not able to update the apps. I've Home, Elemente, Stock and Community in the Creative Cloud (3.7.0.272) but no "App".Any suggestions other than switching to a another university? 😉

A computer in my office is properly connected, the creative cloud ID is correct and member of our team.When a program is starting, the message "continue to use as a trial (30 days)" appears.When connected on the adobe website the account show a problem:"We are unable to load your products. Try Again.Contact the administrator of your team to modify your team subscription."As administrator of the team I have no error message when I'm connected in the account of the team.Thank you for your help.Vincent

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.