Questions

One of our students has the wrong username when she was imported into the Adobe Admin console. When she logs in it just gives her an error. (Error says something like the error is on the Adobe side). Is there a way to delete the user completely and reimport her so her credentials are correct or edit the username? There is no option to edit the user details, (the three dots are missing).   

Our Adobe license has renewed and the annual fee per license has gone up quite a lot (41%). I've been on hold for over an hour waiting to talk to someone. Does anyone know a more efficient way to get in contact with customer support? 

As the title says, I've signed up using a college email, been granted the student discount and bought a monthly subscription to the adobe suite plan. I've been charged for the first month, and therefore should have access to the apps. However, when I go to the Plans page on the adobe account site i'm met with zero idication that I've bought any plan whatsover; it simply states "You have no items available". This is the same for order/billing history.  Moreover, when I visit the overview of my account, i'm met with this: "Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access." I don't understand why I should have to need a college administrator to assign apps or services, when I have already payed for access myself. Is there any way this can be fixed? I've tried installing photoshop but it simply just gives me trial access for 7 days. Thanks.

I am an admin of our VIP tenant and I've been working with our lead graphic designer to share out libraries to our userbase.  The behavior on sharing is not what the documentation states.  It seems that not only are there two "everyone" groups (everyone and everyone - tenant ID), but free accounts can't see the libraries shared with them. We spent our first day going around with chat support and being botted and transferred no less than 4 times on that day.  No one even took the time to understand our question, much less provided any useful answers. Come back from the holiday and I call Adobe support at the number provided in our tenant.  Not only was my call disconnected on 3 out of 4 occasions, but the only answer we got was that they had to be a licensed user (Creative Cloud App or Suite) even though Adobe documentation explicitly states both free and licensed accounts will work fine.  During our internal testing, they don't. The vendor that m

Adobe Premiere Pro has two options for deploying and managing a common set of Preferences. Both approaches can be useful to administrators who need to manage groups of editors and can save a lot of time spent manually configuring new machines in your production studio or classroom. We have created some resources to help you understand and apply these preferences. External preferences are a way to set preferences and lock them so that they're managed centrally. Here is a link to a dropbox folder with instructions for creating and deploying external preferences (video included):https://www.dropbox.com/sh/jroesdcwor7dol4/AACWMwXCG-c6jDAwJF1M0wepa?dl=0The pdf attached to this thread also offers detailed instructions.A default profile provides a way to ensure that all users, for example, in a lab environment, start with a common set of preferences. And here's a video on setting up a default profile:https://www.dropbox.com/sh/dq9mml6tpxz5ix5/AACAh87GoUp9CDc1D2iNXJIha?dl=0

Hi! Hoping someone can assist with this quick query. Is the Acrobat iOS app included in the enterprise Adobe Pro license? I'm receiving access denied when I try to sign into the app with my work email.  Would appreaciate any input on this one. 

We had two creative cloud licenses, one assigned and one not assigned. As our licenses were coming up for renewal, I deliberately only renewed one of the creative cloud licences, thinking that it would renew the one being used and leave the other to expire. Unfortunately, the opposite happened, and now that user is unable to be added to the remaining creative cloud license as they are listed as have 'No Access'.   This is what it says when you click on the 'No Access' label: Users With No Access Licenses shortage or late paymentSome users have lost access to this product due to a license shortage or late payment. To restore user access, purchase more licenses or unassign existing users to make licenses available.   There is no one else assigned to the available creative cloud licence so I see no reason why I can't add this user to it.   Any help would be greatly appreciated!   [Moderator moved from Creative Cloud Services to Enterprise & Teams.]

I have XD cloud files in my Adobe personal profile where I have maintained various marked versions in the same XD file. Each version has a different URL associated with the marked version and the client comments are stored on each URL per marked version. My organization has now shifted to an Enterprise profile. There is no way to migrate the complete XD file (including marked versions) from personal profile to my enterprise profile. I am concerned if all of the old comments would get removed or the old URLs won't work when the personal profile 2 months free access period would be over.

Our company is considering using Adobe Sign. We are interested to know what Adobe does with the data once an agreement is sent/signed/filed. Where is this data hosted and stored? Is there an option to ensure this data is hosted in Australia?

We now have 2 Windows users in our environment that have perpetual Acrobat Pro 2020 licenses and installed with our deployment package that uses a volume license key that are getting the message "Sorry something went wrong" when launching Acrobat and there is a message in the lower left corner of the Acrobat app that says "Your trial has expired"I have uninstalled and reinstalled the app multiple times but the message still comes back the first time they launch the app. It seems to be ignoring the volume license key.Any advice on what to try?

anyone know how to fix this? I guess there is something not right with my laptop that makes adobe work weird. I am using a dell inspiron 7706 2n1 windows 11, does anyone know how to help?! 

Hi!My employee is quitting within a couple of weeks. Her Adobe account (business ID) is part of my organization team. What will happen to her Fresco work when I remove her from the teams? Is it possible to transfer her Adobe business id account into a personal account so that she will still have access to her work? (I want her to have access to her work even after quitting.) I understood from this post that I can transfer the assets from user folders to another user (her being the other user) but I didn't quite get what will happen with the Fresco files. Can you help me out?

**** you from bottom of my heart. **** you for using dark patterns to be able to stop paying for your stupid junk. Thieves and ****s.Cancelling your plan is STUPID HARD. I DON'T HAVE TIME TO WASTE ON YOUR ****. Simply unsubscribing should not require contacting your support, EVERYBODY ELSE DOES IT WITH A CLICK OF A BUTTON. Not only that but all internal links are BROKEN. "Click here to contact..." and everything gives 404 and doing triple confirmation for "MY PROTECTION" just keeps in a infinite loop so I can't sing in to contact the place you demand me to contact. Is your faith in your products so LOW that you have to use dark patterns to keep people in? **** you.I will personally make sure that every company I will work now and in the future will have policy that NOBODY will use ANY of your apps. This cancellation policy will cost you mere tens of thousands of dollars on lifetime, but maybe you can chart that in your excel sheets when designing your dark pattern bull**** an

I work in a small office where the staff has purchased software individually.   It's unclear who has subscribed to what from Adobe.    Is there a way that I can get from where we are now to having and Admin console, listing the users and what software they have?

Hi I am the main user and System Admin and receive the monthly invoices by email. I need a second person to receive these invoices. How do I add another person, so they are a recipient?

Hola: Estoy intentando modificar la dirección a la que se realiza la factura mensual. Tengo configurado el pago por Paypal y en dicha plataforma aparece actualizada la nueva dirección pero en las facturas sigue incorporándose la antigua. Gracias,

Buen día, les comento que la empresa hizo la compra del Plan mediante tarjeta de crédito corporativa que está  a nombre del Vicepresidente de la empresa, las facturas están llegando a nombre del Vicepresidente de la empresa en lugar de llegar a nombre de la Empresa. Por favor, quisiéramos modificar ésto en la facturación. para que las facturas lleguen a nombre de la Empresa ¿Cómo hacerlo? Customer VAT No: 30655954089.- Muchas gracias. Saludos.

there is nno option showing for unsuscription.help me

Hello , I am trying to register to Workfront Proof but the adobe site is asking me to fill a form so a representative to contact me. I am filling this form the last 3 weeks but no one contact me yet and I can't find a solution from the support team because proof has seperate support department and it is impossible to reach them. Did anyone had the same issue, is any way that i can contact them so I can buy the proof license ? Thank you in advance 

hey im running on a samsung laptop which OS is windows 11 and im logged into my student university account on creative cloud and idesign is meant to be free for me but when i try to download it says that indesign ist available on my deivice and im not sure what to do here can i please get some help

I am having issues trying to silently uninstall software... Following this tutorial: https://helpx.adobe.com/enterprise/using/uninstall-creative-cloud-products.html#create-uninstall-package  I downloaded AdobeUninstaller.exe and trying to run a --list parameter on it, and that works, however, it opens another command prompt and closes really fast. I even tried adding a pause command, but because it launches another command prompt window that has no effect...  AdobeUninstaller.exe --LIST PAUSE  Also is there is a way to uninstall without using this uninstaller but using adobe's deployment installer package? It would make life easier because we store these on the network and I could just execute a command to do so... 

Hi I need some helpI have an SharePoint online Mapped as a WebDAV on my Machine,however each time I tried to open a PDF, it shows a pop up of check out.....I have read some forums where I was told to do anDisabling SharePoint integrationhttp://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/planning.html#disabling-sharepoint-integration[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\11.0\FeatureLockDown\cSharePoint]"bDisableSharePointFeatures"=dword:00000001However the issue still persist.I am using Adobe Acrobat XI 11.0.12

Please tell us about the following.Can a parent-purchased license be used by a subsidiary? 

I'm affraid I'm not happy with the new 2023 versions of indesign, illustrator and photoshop, and would like to have the option of using the 2022 versions. I don't want to be using applications that step back in time and dont offer a credible swatch pallette that all printers recognise. I know what you are going to say @adobe (pantone are at fault) so I'm suggesting for now adding in the 2022 versions back to the CC suite - or designers might dare i say it look at alternative packages to desktop publish on.Any other designers feel strongly about the PANTONE issue with new 2023 applications?

What program do I need for Preparing Forms? I allready have Adope Acrobat Pro - but every time I klik on the Tool "Prepare Form" a new screen show with "Try or Buy Adope Acrobat Pro" Can some one help?