Questions

I don't know why it would happen and it turns to not having a base

Hi guys, I lost a very important fresco drawing of my young dauther and tried to solve it within this community by following the sync issues and accessing the "old" cloud documents (https://www.adobe.com/files/cloud-documents)... Nothing helps. The drawing was made on an Apple iPad Pro.Can somebody please help? Cheers Tom Please note, I alread tried this:https://community.adobe.com/t5/fresco-discussions/syncing-files-from-adobe-sketch-to-adobe-fresco-storage-problem/td-p/12598096https://community.adobe.com/t5/fresco-discussions/fresco-files-going-missing/td-p/11795706 

I am trying to upload a file to fresco, and I have had this problem if the file contains any style at all, but this file has no styling or opacity or any changes. I tried even flattening my fonts which has never been a problem before. I even ripped out all the folders. I have copied and pasted everything into new files. Nothing is working. I saw the fix to check the frames, but it is only this. Thank you for the help! 

Hi,I am using Adobe Fresco v6.1.0, I can't seem to find the setting to enable automatic smudging with a finger gesture. Is this feature available? If not, I suggest considering its implementation in future updates, as it would enhance usability by allowing me to smudge automatically without having to switch tools.

I am  making stuff on canva but wanna put it on fresco to add more details and I don't want to screenshot it cuz I have a slide show on it and I hate resizing images.

I was working on a project on my iPad for a few hours when it suddenly crashed as I tried to use another brush. When I reopen my file. My outline not only did it went missing, but it created weird shapes around my project. Is there any way to revert back a saved file? Or any solution to salvage this project that I have spent hours on would be appreciated. 

Recently my iPad was stolen and I would like to know if there is a way to recover my files/work on my new device?

I'm trying to move some drawings into different folders in fresco and I can't find any information on it. I used to just drag and drop them into the folders, but that doesn't work anymore.

Hi, I lost all Fresco created documents / data after reopening Fresco and being prompted to resigning in to my accountI am using Fresco on iPad, storage is not full, I always sign in only by email, no other means activatedinstead of my fresco documents - there are now documents from Photoshoplost files are nowhere to be found on Creative cloud either.PLEASE HELP thanks

For the past week Adobe Fresco for the PC has been completely unusable and I don't see support trying to fix this issue as it seems like the IOS version is prioritized over the PC version. The issue is with brushes there seems to be a graphical error where it appears blocky and faded no matter which brush or pressure is used. This can also be repliated using the mouse rather than the brush. I have resetted the program, rolled back to the previous version and even tried fixing my pen and its There have been multiple PC users reporting this issue with screenshot and video evidence in this forum and reddit regarding this issue and it has been ongoing with no fix or update from support.https://community.adobe.com/t5/fresco-discussions/blocky-visual-or-graphical-error-when-drawing-on-fresco-how-can-i-fix-this/td-p/14647343https://community.adobe.com/t5/fresco-discussions/adobe-fresco-is-broken-in-windows-11-24h2-preview/td-p/14639447https://community.adobe.com/t5/fresco-discussion

I want to move around the canvas when I have the zoom in app for windows. And I don't get any option, no command ... NOTHING. Help

I've been hoping for a file size increase for the pixel based files since starting with fresco sevral years ago. I was originally told it was based on the iPad limitations. We have a 3 year old iPad pro. Does anyone know if a newer maxed out ipad will increase the limitation? Thx

Hello!I have been working on a drawing for a few hours with Fresco on my Ipad pro and the program froze while using the live brushes. Unable to do anything, I was able to click back to the home screen. Upon clicking back into my drawing I was devistated to see that the entire drawing had dissapeared, all the layers were empty and appearing blank. The drawing isn't in the deleted folder, it's still there with all of my layers but all of the work is missing. I'm hoping you can help me get the drawing back, as It was hours of work lost in a matter of three seconds... I've already reported the bug through the app, but I'm hoping I can find more immediate help here.  Thanks for your time and help, Carmine 

I've turned off snapping on the grid, but when I am trying to use the transform tool it won't stop snapping to strange spots and the tool is useless.  Is there another way to turn this off?Thank you!

After a recent update whenever I'm using the transform tool (or transforming anything in the app) it keeps snapping to random spots and it's making it impossible to use, they aren't spots I had other things it just decides where it wants it to go. This is really frustrating and I don't know how to disable it, if it's a new added feature it's awful

hello all 🙂i use fresco with a pc so i knwo is not the better way but i don't have a tablet. My problem is about the interface. i can zoom but in only one way and i can't move around in the picture so it's very difficult to do some detail and lesspractical for drawing or painting. Do you know how to fix it with my keyboard or mouse ?(i've search in parametre without find something) thank and have a good day ! 

Hey! I've recently downloaded Fresco and it worked perfectly for a day, then it just started crashing non-stop. I open the app and use it for maybe a minute, then it crashes. I went through and did everything the little robot helper told me to do, but it didn't help. What should I do now??

Guten Tag, ich habe gerade das erste mal mit Fresco länger gearbeitet. Nach 3 stunden wollte ich speichern, wobei das Programm dann wollte, dass ich mich neu einlogge. Das habe ich dann getan, aber ich kann die Datei nirgends mehr finden. Weder auf dem Ipad noch in der Creative Cloud, und auch nicht in der Creative Cloud eines alten Accounts. Ich bin grad echt am verzweifeln. Kann mir jemande weiterhelfen? VG, Daniel

Spend hours on motion and it randomly crushed and % of work is gone. What do I do and how can I restore it¿?

Hi for some reason some files from Fresco sync into Pshop but others not. I can't figure it out. It says internet connection error but this is not the case… I can see the files in cloud ok but they won't upload to photoshop? Any ideas or fixes? Thanks! 

Strokes start with a straight line, every time I try to draw I can't make a circle without a straight line drawn first. I am not the only one having problems with this, other people have asked for help in  Adobe Community but couldn't get a solution. The only way to fix this is to use older versions.I had been using version 5.0.1 and it worked just fine, but a few days ago it automatically uploaded to version 5.5.5 and right now the “view other versions” option is no longer available in the Creative Cloud desktop. I've already uploaded the NVIDIA and XP Pen's drivers and nothing changed. Fresco is now completely useless to me, which is a huge problem since I have work to do...If it's of any help, I use the XP Pen artist 12 pro and have windows 11.IF ANYONE COULD PROVIDE A LINK TO THE 5.0.1 VERSION OF FRESCO I'D REALLY APPRECIATE IT.

Hello, I do not know how I moved the small window that allows you to adjust the size of the brush in Adobe FRESCO.I can’t adjust the size anymore: I would like to lower this window where it was before. I tried but I can’t: could you please help me? thank you in advance to all.

Hello, could abyone help me with an issue I’m experiencing? I'm unable to open one of my previous files, but other files stored in the cloud open without any issues. Additionally, Adobe Fresco frequently crashes. Do you have any idea what might be causing these problems?

Einige Dateien aus meinem Adobe Fresco lassen sich seit Neuestem auf meinem iPad nicht mehr öffnen. Es erscheint immer die Meldung "Problem beim Öffnen des Dokuments. Fresco kann dieses Dokument nicht öffnen. Wenden Sie sich an den Support.". Komischerweise kann ich die Dokumente problemlos auf meinem iPhone in der Fresco-App öffnen. Woran liegt das??

HelloI was using a vector brush to outline a photograph, and had spent many hours on the drawing. I experimented duplicating a section of the drawing with a mask and as soon as I did, I lost the overall image I had worked so hard on. I can still see the overall image vector drawing in the thumbnail layer, but I cannot see or edit the image anymore in full screen. are there any ideas for how to recover it? Clicking undo doesn't seem to help at all. Thanks,Teresa