Questions

Hi all, Since the beginning of this week, I have not been able to launch Pantone Connect. It will not even bring me up to the login page. It just keeps hanging in the loading screen. Does anybody has the same issue and can you please explain to me how to solve it? I have recently uninstalled and installed Adobe Illustrator as well as Pantone Connect but nothing seems to work.  Thanks in advance 🙂 

Im wondering if there is a solution for this. I like to use the intertwine tool with strokes and would love to be able to expand the whole shape -> apply the divide tool -> select same colour -> delete. So this way I can remove my strokes and have negative space. Right now when you expand an intertwined shape it makes a bunch of clipping masks that are annoying to work around. If I try using just the divide tool on the intertwined object it releases the whole thing. The shape builder tool tends to make my program crash so im trying not to ever use that. Please let me know if anyone found a good way around this

Hace meses estoy teniendo este problema, probé con muchas versiones, algunas parecen ser más estables que otras, pero al fin y al cabo, el problema aparece una y otra vez, por lo que interpreto que el problema no es por las tipografías sino por el software, que carece se mantenimientos a esta altura de la era humana, no puede ser que cobrando fortunas de membresías, tengamos que lidiar con estos errores una y otra vez, tornando frustrante un trabajo que debería ser un placer.No hay manera de detectar el problema, envié reportes decenas de veces al equipo Adobe, y parece ser que mi mensaje va a parar a saturno, porque nadie responde y los problemas persisten continuamente.A alguien más le pasa?  Siento que me están robando el dinero de una manera descarada.

Can we get a Preflight Panel in Illustrator? More and more designs are being output for production from Illustrator. It would be a tremendous benefit to have a preflight panel (as in InDesign) that allows for checks on various print specifications. As of now, it can be a tedious task. It would be nice to be confident I'm passing print ready files to our vendors. Consider it! Steve G

Hi, we have developed a CEP extension that interacts with our application called PLM: is a web application running in a standard browser. The .zxp is signed and overall works fine.  The extension has a minimum size (600px in height and 400px in width) specified in the manifest.If the panel is undocked it won't be possible to shrink it under its minimum size as expected.But when the panel is docked we have experienced an interesting issue: if you resize the main Illustrator window so that the side panel is smaller than the minimum size of the extension, it is blanked out.Then if you enlarge again the window the PLM extension appears. But if before enlarging you switch between different Adobe panels it won't appear and afterwards you need to change panel again to have it back. Have you ever had the chance to observe this case? Do you think it is an intended behaviour or is it a bug?

Hilfe meine Ankerpunkte und Pfade sind bei Anklicken nicht sichtbar, was hab ich falsch gemacht?So kann ich nicht richtig arbeiten...Wer kann mir helfen? Danke im Voraus! 

Hello everyone, We've been experiencing the following problem with Adobe Illustrator for the past days:After opening an existing document, some colors are displayed incorrectly. For example, a spot color (which consists of 100% magenta) suddenly appears as a “dirty black.” This doesn’t happen only with the same spot color, but with different spot colors as well. In addition, white (0/0/0/0) is also displayed as “dirty black.”In some other documents, the file appears empty after opening, and you only see the actual content when switching to outline view. We do not have overprint preview or similar options turned on. If I change the file extension from .ai to .pdf and open it in Acrobat, I can see the content again. However, the colors also appear as “dirty black” in Acrobat instead of, for example, magenta. The problem does not occur for all employees on the same document, even though we are all working with Illustrator 29.8.2 (it also happens with version 29.1, for example).

I have the font Microsoft JhengHei, which is a Windows font. I have the font in FontExplorer and it is activated. The font is available in other programs like Word and Pages but does not show in Illustrator. The font file itself is a .ttf file.   How to I make the font available in Illustrator?  

The artboard dimensions have disappeared from the top panel.

I used to have the rectangle app on my Macbook Air. Im not sure if that has anything to do with why it is crashing now given that I have since deleted it but the app was known to have interactions with illustrator. However, Illustrator now is super buggy on my macbook. I have tried uninstalling and reinstalling the app multiple times however it still won't open at all.

All my colours inside illustrator are appearing much much duller than the same file exported to Acrobat, loaded into After Effects or viewed in any other programme and I'm the only person in my workplace who is having this issue. I've double triple checked all my colour settings and it is not a CMYK/RGB issue.Has anyone experienced this before? Does anyone know how to fix it? Is it a bug in my illustrator? See below for a comparison in Illustrator and in Acrobat: Please any help would be appreciated.  

hello, I would really like to ask for help here. This has happened to me multiple times now. I've saved everything within illustrator, packaged and all but when I open a slightly more condensed file its constantly asking me to relink my images - and it won't automatically link the rest when it's all from the same folder.  On top of that the visuals won't even show up within the file - why is this happening? Thank you!

Hi everyone,I work for a print company and we’re experiencing a serious issue that has only started happening in the last couple of months, despite using the exact same workflow for years without problems. Our Setup / WorkflowWe design in Adobe IllustratorWe send the AI file directly into Agfa Asanti (RIP software)Asanti sends the job to our printerAll software is fully up to date (Illustrator, Asanti, OS) The IssueWhen we load an Illustrator file into Asanti, some artwork elements randomly shift position normally being images including PNG, JPG and TIFFS but all varying from different file sizes.The original AI file is perfectly correct and shows no issues.We have found to fix it we just need to resave the same Illustrator file again and re-import it and it's fine.This never used to happen. It’s now occurring sporadically but frequently enough to risk production errors, which is a major concern. QuestionsHas Illustrator changed anything recently in how it saves AI/

Hey all, Awhile back, when I upgraded my Illustrator, I found out that it no longer came with the Pantone colors. I dug around online for awhile to find the remedy, and was told you can either get a Pantone license or if you still have an old copy of Illustrator you can extract certain files from it and move it over into the new Illustrator. Well, I somehow found out how it was done and did just that, and "voila", I had my Pantone books back in Illustrator, albeit, they are older versions, but honestly, I'm okay with that, as the bulk of colors I use are still in the older books. So, I just recently upgraded my Illustrator again, and guess what? It wiped my old Pantone books out again and I no longer have them...again. I do still have the old Illustrator version to retrieve them from, but can't remember how to do it now. Can someone here coach me where the old files can be found in my old computer backup and where I need to place them again? Much appreciated!Thanks!

Hello everyone,I want to write a script that for whatever fill color I have selected, it would create a gradient that goes from 100% to 0% of that same color. I kinda successfully done it with the help of chatGPT, but the code keeps on creating new gradient swatches every time, piling up in the swatches panel.Is there a way to place the gradient directly into the defaultFill without using swatches? I tried giving the swatch a name, and then deleting it before recreating another with the same name, but that also removes the color from items using it (they turn to black). Weirdly enough, when I delete the swatch from the UI, that doesn't do that. Any help would be appreciated...

Hi,  I'm having issues with the ui scaling while using illustrator. The entire user interface is so small that it is unusable. I have tried changing the ui scaling and restarting illustrator but there is no change. I am using a monitor but the issue is the same on both displays. I have tried following other adode community post with similar issues but with no luck. Any ideas what I can try next? 

Hi, I created a harness illustration in Adobe Illustrator with callout numbers on one layer and harness images on another. After saving the file in SVG format, the images appear moved or shrunk when I open it in Google Chrome, causing misalignment between the callouts and the harness images.How can I ensure that the images do not deform or shift when viewed in a browser?  Give below image for better understanding. Let me know for any more clarity. THanks,Arul

I want reflection of this image at this point. How to decide which point to select from this option?  

Hey, sorry if this has already been answered before, I haven't been able to find a solution. I've been creating my own swatches with embedded images and everything works fine except after a few times of opening the file all of them turn white in the swatches panel. The images never moved, they're still showing up fine on their own, but everything in the file that used those as a fill turned white. I'm using the latest version of Illustrator, reset my preferences, and updated my GPU, none of them fixed it. They show up in the preview of the file but once I click it they're gone. I haven't had this happen before until now.  Thank you in advance!

I want to make these curves have the same curvature so that they won't look weird on the logo but I've been readjusting them with the direct selection tool and the curvature tool for hours and they still look really bad, how do I make them look more even? This is really urgent and I'm really desperate please help😭 

Hi I am typing a word in Illustrator in Arabic language. The fill color is Red and the outline is black. The output is not coming properly. I have attached a screenshot. I want to  achieve the output of Magenta color. In Magenta color word, I have converted the text to outline and then unite it with pathfinder but I need non-destructive. How can I achieve this in Illustrator? I am new to Illustrator a step by step instructions would be helpful. Thanks

Yes I know this is not constructive. Lets all discuss why some basic features dont work.

Just sharing a little discovery from today’s testing. We all saw the complex rotation tech teased at MAX Sneaks, but Illustrator Beta already has an early version of it hiding in plain sight. And yes—it works on raster images too. I even tossed in a pro headshot to stress-test it. Not perfect yet, but definitely promising. Curious if anyone else has spotted this. https://www.youtube.com/watch?v=rprsUxZ3IeE

I am unable to use illustrator because it crashes immediately when I use it. I have updated my iPads software and restarted the iPad numerous times. I've also deleted pictures and apps as . recommended and it still crashes as soon as I try and start drawing again, deleting all the work I have just done. I'm using the most recent version of Adobe. I also have a screen recording but it won't let me upload because the file size is too big.

Hello all, I am new to Illustrator (just downloaded today) and ran through a few tutorials on creating paths. I am sure there are still misconceptions I have.My issue is this: I am seeking to use .svg symbols to create a circuit schematic. The stroke widths on the .svg file paths say that they are 0.264 mm thick, and I have separately used the line tool to make a path external to the symbol that is also 0.264 mm thick. However, they are clearly different thicknesses when viewed on my screen. It also doesn't seem to be possible to access the symbol's anchor points when I use the line tool.It seems also that these .svg files are composed of paths that are not lines. They're showing up with green rectangular outlines when I select them, whereas the paths created by the line tool are indicated with linear blue. I don't know if this is relevant to the question.I am attaching images of the discrepancy, and the file can be downloaded here: https://illustrator.adobe.com/id/