Questions

For some reason, the smart guides have stopped working. Haven't done any changes and have updated the Illustrator too. Please help as its supper annoying.

Hi there, Everything worked fine until the recent update to the Eyedropper tool's sampling ring. After this update, each time I use the Eyedropper, snapping is automatically disabled, even if it was enabled beforehand. I now have to manually press Cmd+U (or Ctrl+U) to turn snapping back on, which is very inconvenient when working with paths and type. Even worse, after enabling snapping with Cmd+U (or Ctrl+U) and then quitting the Eyedropper tool, snapping gets disabled again because I pressed Cmd+U while using Eyedropper. This forces me to press Cmd+U once more to re-enable snapping. This is extremely inconvenient! Previously, I just had to press 'i' and I was done. Now, the process is: 'i', Cmd+U, pick the color, Cmd+U. I checked Illustrator's preferences but couldn't find an option to change this behavior. If this is a bug, please resolve it!

Hello,Please help fix this error.After installing Illustrator, the menu text was correct immediately, over time, some of the menu text turned into glyphs.I updated the cloud, updated Illustrator, reset Illustrator settings, cleared the system font cache, all in vain.Maybe these settings are somewhere in the account 🤷‍♂

Hi all,I'm using the 'object to path' to add a list of names to a circular path.However the names go in a different order as they are listed when placed in the path - what should not happens, the order should remain the same as they are listed. Is there any option, setting or whatever that I can change to chose how the names are sorted? Thanks allAna

The bounding box is off-center, and it's causing a lot of issues with the pathfinder because of it. I went into outline mode, made new documents, expanded multiple times, and it still seems to be an issue. What would be causing this? I've attached a photo of the problem. 

Hello, I have an issue where Illustrator only works when I launch when I am not connected to the internet. When I launch it when I am not connected to the internet, I can use it with no issues. I am using a 2024 Macbook Air.However, when I launch the program while connected to the internet, I run into many issues such as: Files take a very long time to open.Transforming objects either takes ages or doesn't work at all.When selecting different objects, the bounding box moves but the transform handles don't move.Undo doesn't workWhen moving objects, I get a big visual glitch. I have looked up other forum posts which suggest things such as, turn off live drawing and editing, make sure gpu performance is checked,  uncheck save in background, I have updated the system OS to the latest version of Sequoia, I have tried multiple different versions of Illustrator (2026 and multiple versions of 2025).None of these seem to have any effect what so ever.Has anybody else run into

Why does Illustrator version 30 show as an iOS app in system information on my Mac?MacOS 26  note: As far as I know, This is not a problem. And everyone else shows the same thing on an Apple Silicon Mac.    

I have a complicated graphic that I need to produce two versions of. I have spent a lot of time on this first version with the intention of using Save As to save a copy to another file name before making changes to the new file. Is that no longer possible? When I go to Save As... and change the name to ______v2 from ______v1, the save button is disabled. What could I be doing wrong that would disable the ability to save as a different file name?I thought maybe there'd be a Save Copy... menu option (which is outrageously terrible UI, but par for Adobe). and yet there wasn't. If I'm doing something wrong, I'd love to know. If Adobe has changed this--it's absolutely terrible and has anybody come up with a way around it other than copying and pasting to a new file? 

Hi all,  I don’t see an “Apply” button after selecting “Match Font” under Retype(Beta). Has anyone else encountered this issue? Thank you! P.S. I’ve already updated Illustrator to the latest version.

In a new document, when I create lettering it appears normal during creation.  Upon printing, the lettering is upside down and reversed.  I have closed Illustrator, restarted printer, deleted original document, created new document, recreated lettering. Same result. 

I'm experiencing an issue with Illustrator not properly recognizing my dedicated GPU for hardware acceleration. Here are the details:System Configuration:GPU: NVIDIA GeForce RTX 5070 Laptop GPU (8GB VRAM)OS: Windows 11NVIDIA Driver: Studio Driver 581.57 (latest, installed clean)Adobe Illustrator: 2026Problem: In Illustrator Preferences → Performance → GPU Details, I see:Vendor: Microsoft Corporation (should be NVIDIA Corporation)Device: NVIDIA GeForce RTX 5070 Laptop GPUStatus: "Compatible GPU not available"GPU Performance checkbox is grayed outWhat I've Already Tried:✅ Installed latest NVIDIA Studio Driver (581.57) with clean installation✅ Configured NVIDIA Control Panel → Program Settings → Illustrator → High-performance NVIDIA processor✅ Set Windows Graphics Settings → Illustrator → High performance (RTX 5070)✅ Restarted computer multiple times✅ Reset Illustrator preferences (Ctrl+Alt+Shift on startup)✅ Verified GPU is working properly in other Ad

Trying to submit a bug in Illustrator.Clicked on Submit Bug/Feature Request in the Help menu of Illustrator, filled it all out, clicked the Post Idea button. Nothing happens.Can't report a bug because the bug report button doesn't work.Mac OS 26.0Safari 26.1Illustrator 30.0

Illustrator has suddenly become extremely laggy on my Mac (slow zoom, slow dragging, delayed movement). It was working perfectly until yesterday.Had installed 2024, 2025 and had been using 2026 for a few days/week. None is working properly at the moment I have already tried:updating macOSreinstalling Illustrator (29.8.3)removing all Illustrator preferences and cache foldersresetting Illustratorchecking "GPU Performance"confirming my GPU is active (AMD Radeon Pro 5300, Metal 3 supported)According to ChatGPT:Despite this, Illustrator stays in CPU mode and performance is very slow. Other apps work normally.How can I force Illustrator to use GPU acceleration again, or reset Illustrator’s GPU engine on macOS?System:• iMac (Retina 5K, 27-inch, 2020, Intel)• AMD Radeon Pro 5300, 4 GB VRAM (Metal 3 supported)• macOS Ventura 13.7.8• 16 GB RAM (Memory Pressure = Green, normal)Thank you.

I am pretty sure the question was asked at least once before. However, it may have happened once again. Today I received 4 software updates in CC. Not real sure if there were any updates since the Version number does not show a change.  Does anyone know if Adobe uses Semantic or some type of version sequence for the updates? The assumption based on the version number for LrC 15.0.1 they are using (SemVer). The updates are a little annoying since the user has to guess there was a change and what changed. Thanks

Hey guys, I have been experiencing this bug when accessing the 'format settings' window. When I go to export assets in the Export Selection window and then press the Format Settings options, half of my options are missing, including the PNG 24 option. I've tried reinstalling Illustrator to see if it would fix the issue, and it did for a day, but then it happened again. Im running the latest version and on MacOS Tahoe. Please note that this issue was also occurring on macOS Sanoma. Hope someone can help! ThanksFrankie

Illustrator 2023. Despite Illustrator has been working fine in the first two weeks, now i'm experiencing some problems regarding the 3D functions.  If i want to work on a segment and i chose any option from the 3D panel, nothing works and a banner says that Illustrator cannot process that object.  How can i solve this issue?Thanks

Hi, I'm trying to create an envelope distort with top object, despite my top object being a single path, I'm being given the message - This path requires a selection of multiple objects. The top object must be a single path or mesh, or a symbol containing a single path or mesh. Does anyone have ant ideas to get around this?

Hi Adobe team, I’m running into a frustrating issue with Place → Link in Illustrator. When I edit the original linked file, the object in my AI document does not keep its original size. Even using Relink doesn’t help — Illustrator scales or stretches the linked object according to the old document transform. This makes working with linked files extremely inconvenient. It would be great if linked files could always insert and update at their original size without any manual resizing. Please consider fixing this in a future update. Thanks!

Elements are moving, somethimes completely off the pasteboard after save. All looks good on save, then reopen to find elements have moved. Requires multiple saves to keep them where they should be and very frustrating as it means erroneous files have been sent to print. If there is a fix great, this is more of a complaint to Adobe! 

Hello everyone, I want to add an .icc color profile to the list of available color profiles. I have installed the .icc file in Windows C:\Windows\System32\spool\drivers\color, restarted Illustrator but my .icc does not appear in the list. can anyone help me?

I love ancient Chinese calligraphy fonts, but because I'm not interested in certain fonts, I didn't want to use them, so I successfully uninstalled them. However, I noticed that some uninstalled fonts in Adobe Illustrator are marked with an asterisk. How can I remove these missing fonts from my font library? 

Illustrator 30.0 is literally unuable right now on Tahoe, just as the recent forum posts have also stated since last night.Yesterday (11/17) night, Apple seems to have rolled out silent backgrounds updates, which in turn have greatly affected the performance of illustrator.I myself, experience lag so much that I cannot event zoom in, click on files or text.  I am currently trying to work around this by exporting the projects I need to complete into svg files, and imported them into Figma. Figm runs smoothly. Can you believe that? A free software of all things. I think I speak on behalf of everyone right now but, if it weren't for the Terms & Conditions that we all agree too when we use adobe,Adobe would have been sued so hard right now.

Area Type text and bullet errorNot scaling properly and changing bullet spacingSame error when scaling artwork with artboard, scaling area-type text, and area-type text in a groupWhen converting to point type, the “•” changes to “ABCD,” and the same bullet-spacing issue appears when scaling up/down point type.64-bit operating system, x64-based processorOS: WindowsVersion: 11.0Process Architecture: x86_64Scaling Bullet-Threaded Area type Text in IllustratorScaling Bullet-Threaded Text in IllustratorI’ve tried several methods to scale bullet-threaded text in Illustrator, but I haven’t been able to achieve the desired result. Here are the methods I’ve attempted:Scaling by 150%: When scaling, only the area boundaries scale, but the text itself does not scale.Using the Free Transform Tool: The spacing and bullets are not correct after scaling.Adding a Rectangle and Grouping with Area Text: When grouping the text with a rectangle and scaling, there’s some random movement, which creates an an

この１ケ月前くらいまでもこういう症状はありませんでしたが、最近何度も発生しており、作業をやり直しで困り果てております。解決方法をご存知の方は教えて下さい。

When I create a new Adobe Illustrator file or save an existing one, an extra folder appears containing a file named “.saveinprogress.” What does this mean? It has happened several times. I usually delete it, and when I open the Adobe Illustrator file again, there’s no problem.